This is another location that would benefit from hiring a few more people. Nearly every time I come…read morehere there's quite the line and the service seems slow. I know they handle a lot and I'm sure there's a great deal going on behind the scenes too, which is why I try to remain patient. I appreciate that they have passport services at this location. I also like that if you don't need tracking for a package, you can set it on the counter (without waiting in line) or use the drop box in the lobby, as long as your package is under a certain weight. One last thing is that this parking lot is very cramped. I've seen many fender benders, so be careful!

I recently had a very disappointing experience with Nancy at the passport registration office. She…read morewas unfriendly and unprofessional throughout the appointment. She arrived 10 minutes late, then immediately stated that she didn't have enough time to complete the process and suggested I reschedule. This was extremely frustrating and inefficient, especially for a scheduled appointment. I would strongly recommend going to the post office across town instead -- the service there is far more reliable.

How is it that a business does not answer the phone all day long???? I've been calling throughout…read morethe day letting the phone ring and no one is answering the phone. That is a poor business practice. Whoever is managing this store you need to tell your workers that they need to answer the phone. I can see one time maybe being busy but me calling back throughout the day multiple times and no one's ever answering the phone that is unacceptable

This USPS location has horrible service and the mailing stamping and lebeling equipment is always…read morebreaking down. The men that work the front desk obviously dislike their jobs and it shows with disrespectful and insulting customer service.

I understand being short on change due to the holidays but at least check your till before turning…read moreaway a paying customer.

The WORST service in every way. The people working here definitely act like they're doing you a…read morefavor by mailing your stuff. They're put out and unfriendly. Usually there is only one person behind the counter helping customers with 1-3 people hanging out in the back of the counter not helping. One male postal worker in particular (long shaggy brown hair-you know who you are) is unpleasant at best. Curt, unfriendly and unhelpful. Not all of the workers are this way but something needs to change-this location sucks. I wouldn't normally write a review of any kind-but after more than a few years of experiencing this poor service-I've had enough. I am currently writing this review in this post office... there are 24 people in line and only 1 person behind the counter. Its 4:22pm and this is inexcusable. I've just watched one worker look at the line and tell M he'll be back later.

Great customer service. Went in and they boxed everything for me. Super happy with what they…read moreprovided!

Julie is the awesome owner and this is a full service shipping and mailing center. It's…read moreconveniently located in San Clemente with easy parking. She has a lot of cute greeting cards!! She's also a notary and you can reach her anytime

FIVE STARS! I had to…read moremail out some gifts to NY. A post office in Dana Point California means palm trees all around, a nice private parking lot with 12 spaces, a huge spotless lobby with plenty of counters to pack, repack and fill out forms, a great pets allowed policy allowing seniors to bring in their adorable puppies and the best employees including the stellar Desiree who was calm, quick, alert, thorough, polite and offered me all options (not just the most expensive ones) to mail the packages to New York. I needed padded mailers in two sizes and they had ample supplies plus funny greeting cards to make you smile and laugh as you wait. This was a great experience. Thank you USPO in Dana Point California. " I wish they all could be (Dana Point ) California .....".

I don't know what it is but this location specifically really smells like chemicals or plastic…read more Today I walked in and it hit me immediately as I walked in the door. This location has a pretty small parking area, but there's usually open spots. One thing I do really enjoy is that this location is pretty big and I love all the self service options.

Thank you for hiring amazing employees like Victoria and Jake. The previous owners were very jaded…read more It is so refreshing to come to my local Coastal postal shop and feel like family. Never going to UPS store again. THANKS FOR THE 5-STAR SERVICE

I've tried to use the mail services 3 times and all three times was turned away because "they are…read moreclosing" yet someone is ALWAYS at the counter paying. You would think they would accommodate the business but I give up. Hours are posted but not followed.

Team members unwilling to offer any solutions. Was told their manager would call me to discuss case…read more- never happened. My package was never delivered and it was sent back to me. I simply requested a reimbursement. I got the runaround from every team member I had contact with. 30+ years UPS customer treated poorly. No repeat customer retention attempt or options. I would avoid going to this UPS Store if you need to ship anything. I imagine if someone from the store sees this, they will throw blame back on me. Bit the truth is, customer service at this location is poor. Superficially friendly staff, but kindness is strictly performance, not authentic. We are all just a number. Long term customer lost over 122$ rightfully owed to me.

Had to wait 20 minutes in line because two people had to do notaries when there was only one person…read moreon staff. Should only be doing notaries if there is more than 1 person on staff. It's not fair for the people that are only going to take 30 seconds to return something.

Convenient location with excellent & friendly service - every visit is productive, professional and…read morepersonable. This UPS store is always my first and favorite place for shipping, supplies and satisfaction ~ I recommend it highly!

Sooooo, this is the worst US store I've ever encountered. The employees are consistently rude and…read morego out of their way to not help you with ANYTHING. It is obvious that they absolutely hate their job. One time I brought in a slip saying I had a package waiting, and the male employee looked for 10 seconds and then came back and said "I can't find it." I asked him to look again and he said well it's not there I can't find it. I told him to look again and he did begrudgingly, and guess what....he found it. No sorry, no nothing. Just a high sigh of annoyance. I recommend any other option to this store. The owner needs to fire every single male employee there as they are consistently rude and not helpful.

Friendly employees, small store but has what you need. Love the convenience of proximity as wellread more

This UPS location is a bit small, and maybe even a little cramped. But, all the staff are very nice…read moreand you can tell they have a whole organizational system going on. It's like a production. There's a lot of boxes stacked, nearly everywhere, but it seems to be organized. They're typically quick, but just note that this is often a relatively busy location.

I had the best experience with Lar because of his friendliness and professionalism. I give him a 10…read moreout of 10 stars and this location should feel very privileged to have him!

We have never had such a bad experience with a printer. We have spent so much money here over so…read moremuch time and we have dealt with decent people at this location. The person we reached today was so incompetent and rude and refused to give us basic rates and timelines. The worst part of all is that when we asked to speak with someone else, he refused repeatedly and denied escalation a number of times. Now he and the other person working won't even pick up the phone so This place is losing so much business. When I searched the website to write an email, they won't provide one. Instead, they transferred me to the Philippines and said they'll put in a support ticket. Whatever. We will just tell the world about our bad experience instead of trying to reach FedEx to solve it. Never again.