How is it that a business does not answer the phone all day long???? I've been calling throughout…read morethe day letting the phone ring and no one is answering the phone. That is a poor business practice. Whoever is managing this store you need to tell your workers that they need to answer the phone. I can see one time maybe being busy but me calling back throughout the day multiple times and no one's ever answering the phone that is unacceptable

This USPS location has horrible service and the mailing stamping and lebeling equipment is always…read morebreaking down. The men that work the front desk obviously dislike their jobs and it shows with disrespectful and insulting customer service.

I understand being short on change due to the holidays but at least check your till before turning…read moreaway a paying customer.

The WORST service in every way. The people working here definitely act like they're doing you a…read morefavor by mailing your stuff. They're put out and unfriendly. Usually there is only one person behind the counter helping customers with 1-3 people hanging out in the back of the counter not helping. One male postal worker in particular (long shaggy brown hair-you know who you are) is unpleasant at best. Curt, unfriendly and unhelpful. Not all of the workers are this way but something needs to change-this location sucks. I wouldn't normally write a review of any kind-but after more than a few years of experiencing this poor service-I've had enough. I am currently writing this review in this post office... there are 24 people in line and only 1 person behind the counter. Its 4:22pm and this is inexcusable. I've just watched one worker look at the line and tell M he'll be back later.

Great customer service. Went in and they boxed everything for me. Super happy with what they…read moreprovided!

Julie is the awesome owner and this is a full service shipping and mailing center. It's…read moreconveniently located in San Clemente with easy parking. She has a lot of cute greeting cards!! She's also a notary and you can reach her anytime

FIVE STARS! I had to…read moremail out some gifts to NY. A post office in Dana Point California means palm trees all around, a nice private parking lot with 12 spaces, a huge spotless lobby with plenty of counters to pack, repack and fill out forms, a great pets allowed policy allowing seniors to bring in their adorable puppies and the best employees including the stellar Desiree who was calm, quick, alert, thorough, polite and offered me all options (not just the most expensive ones) to mail the packages to New York. I needed padded mailers in two sizes and they had ample supplies plus funny greeting cards to make you smile and laugh as you wait. This was a great experience. Thank you USPO in Dana Point California. " I wish they all could be (Dana Point ) California .....".

Dropping off packages today 5pm. One person working at the counter. The line was out to the lobby…read more There was no air movement - incredibly hot indoors. A woman from the back office came out to "help". Asking people to give her drop offs. I waited to give her my 2 prepaid parcels. When it was my turn, one package was rudely pushed back with no offer to assist or to find a solution - "just you will have to repackage it and come back". I asked for help to cover an old label because getting to the post office is difficult. She refused. The label could have been covered by a mailing label or tape had the individual chosen to help. I offered to buy tape. "No"was her answer. I stood at the side counter for almost ten minutes balancing a cane with a broken leg, sweat dripping to peel off the label so that I did not have to manage another trip. There are a lot of good folks that work at the PO - this was not an example.

Their website says notary always available. Went there this morning. Notary is NOT always…read moreavailable. You need to update your website with facts.

Jason helped me and my wife out with a notarization and making. I've been here before and everyone…read moreis helpful. Jason made sure I had the best making option and emailed the receipt. I highly recommend Coastal Postal.

Always friendly, courteous staff, and very knowledgeable! New management has everyone notarized and…read morelooking very professional! Well done!

Team members unwilling to offer any solutions. Was told their manager would call me to discuss case…read more- never happened. My package was never delivered and it was sent back to me. I simply requested a reimbursement. I got the runaround from every team member I had contact with. 30+ years UPS customer treated poorly. No repeat customer retention attempt or options. I would avoid going to this UPS Store if you need to ship anything. I imagine if someone from the store sees this, they will throw blame back on me. Bit the truth is, customer service at this location is poor. Superficially friendly staff, but kindness is strictly performance, not authentic. We are all just a number. Long term customer lost over 122$ rightfully owed to me.

Convenient location with excellent & friendly service - every visit is productive, professional and…read morepersonable. This UPS store is always my first and favorite place for shipping, supplies and satisfaction ~ I recommend it highly!

Sooooo, this is the worst US store I've ever encountered. The employees are consistently rude and…read morego out of their way to not help you with ANYTHING. It is obvious that they absolutely hate their job. One time I brought in a slip saying I had a package waiting, and the male employee looked for 10 seconds and then came back and said "I can't find it." I asked him to look again and he said well it's not there I can't find it. I told him to look again and he did begrudgingly, and guess what....he found it. No sorry, no nothing. Just a high sigh of annoyance. I recommend any other option to this store. The owner needs to fire every single male employee there as they are consistently rude and not helpful.

Friendly employees, small store but has what you need. Love the convenience of proximity as wellread more

Totally incompetent store owner. Only teenagers work here. Lost a package that they signed for and…read moreare ZERO help in getting their mistake resolved. Their store is a total mess. Do not do business here there are better UPS stores in San Clemente that are clean and professional and don't lose your packages. This was a signature required package. If I could give zero stars I would.