We have a PO Box here so we're always here. Libby is the most kindest, loveliest, most helpful,…read moresweet let there is. Every time I go in there she always has a smile on her face and makes my day that much more better. Today especially she was a superstar. We had two medium size luggage pieces that we ordered and my mom is older and can't lift, I just had broken fingers and can't lift so she took her time and went out of her way to help us carry them to our car. Libby makes going to the Post Office a much more convenient and even a happy time. Libby is beyond phenomenal and I strongly hope that she gets the recognition that she deserves because she is simply the best. I know others feel the same way. She is a wonderful blessing not just to me and to my mom, but to our community as well.

If you read the reviews, many of them have to do with package deliveries and NOT this post office…read moredirectly. As for this post office, I have always had great service from the staff here who are always courteous and friendly. It feels like a small town USPO which is what I love most. The women who work here are so nice and helpful.

When we first moved to the area, there was a small post office in Aliso Viejo. It had the worst…read morehours possible and horrible customer service. When they closed that location down, we started coming to this location. The Laguna Niguel Post Office is so much better than the old Aliso location. The Laguna Niguel Post Office is located off of Alicia Parkway and Niguel Road. The parking lot is large, but can be crowded at times. Sometimes, people park against the gate due to a lack of parking spaces during busier times. The business itself is average in size. Sometimes the line extends past the P.O. boxes and it moves kind of slow. They typically have 2 people working at the front counter, but if the line is moving too slow, they'll bring out another representative to help speed things up. Customer service here is excellent! If the line slows down, the lady from the passport photo room will take customers into her office and assist them with their packages etc. They run a pretty tight ship here! I have been to several post offices in South OC and this one is my go-to location. They know all of their regular customers and it's refreshing to see that they remember your face when you come in. I've had plenty of great experiences here and I will continue to come to this location to mail packages etc.

I'm extremely disappointed with the customer service I received at this USPS location, specifically…read morefrom the supervisor on duty. I came in trying to locate a package that was dropped off at this location and never received by the carrier it was supposed to be handed off to. I had tracking proof showing the package was never scanned into the next carrier's system. Instead of even attempting to check the back or see if it may have been misplaced internally, I was immediately told that "UPS should have it" and that there was nothing they could do. As a business owner, I understand that mistakes and delays happen. But what was frustrating was the complete lack of effort or accountability. I wasn't expecting miracles; I was simply hoping someone would at least attempt to check or escalate the situation internally. The supervisor and another employee both seemed very nonchalant about the situation, even after I explained the urgency and showed proof that the package was never received by the next carrier. I left feeling completely dismissed rather than helped. I understand policies exist, but customer service still matters. A little effort, empathy, or willingness to investigate would have gone a long way.

FIVE STARS! I had to…read moremail out some gifts to NY. A post office in Dana Point California means palm trees all around, a nice private parking lot with 12 spaces, a huge spotless lobby with plenty of counters to pack, repack and fill out forms, a great pets allowed policy allowing seniors to bring in their adorable puppies and the best employees including the stellar Desiree who was calm, quick, alert, thorough, polite and offered me all options (not just the most expensive ones) to mail the packages to New York. I needed padded mailers in two sizes and they had ample supplies plus funny greeting cards to make you smile and laugh as you wait. This was a great experience. Thank you USPO in Dana Point California. " I wish they all could be (Dana Point ) California .....".

I don't know what it is but this location specifically really smells like chemicals or plastic…read more Today I walked in and it hit me immediately as I walked in the door. This location has a pretty small parking area, but there's usually open spots. One thing I do really enjoy is that this location is pretty big and I love all the self service options.

Super disappointed in my experience today at the Capo Beach post office with the employee Tram. I'm…read morenot sure if she was having a bad day but she was so rude and it was disappointing. An older lady asked her if she could set something down on the desk and she told her to give her pen back first and didn't say anything when the lady thanked her. Tram wouldn't make eye contact, she was dismissive and short. I wasn't greeted when I walked in or acknowledged when I thanked her and left. She should be kind always but especially around the holidays because you never know what someone is going through. Very disappointing. I'll drive the extra few miles from now on to the Dana Point office instead.

Doheny Park Rd Post Office is the Best! Good, kind & caring…read moreservice! Been going there for 30 years and never disappointed. Please do not ever close this gem of a local Post Office.

Great service friendly family atmosphere Love this place…read more Great location, grab your mail and take a beach walk!

These people could not have been more helpful with my shipping project. They truly went above and…read morebeyond, saving me multiple trips around town by brainstorming creative solutions to every issue that came up. It felt like being in a small town and I was so beyond grateful. I can't recommend them enough.

This UPS store is located in between the Smart and Final and the Planet Fitness. There was no line…read morewhen I stopped by around 5:40pm on a weekday. There is plenty of parking in the lot. I was able to quickly drop off my prelabeled UPS package. UPS is also an authorized notary. I needed a form signed with a notary and Mohammad (sorry if I spelled the name wrong) was super helpful and the process was finished in about 10-15 minutes. The total cost for the notarized signature was $15 and this was just a walk-in without an appointment. I'll definitely be back if I need a notary in the future.

If you like getting nickel and dimed, this is your place. I had a package delivered there (my first…read moretime). However, I didn't expect it to be held hostage. The manager called me saying there is a $25 set up fee plus a $5 fee/package. It seemed like a SPAM call. It wasn't. My hostage negotiation skills are clearly lacking because I ended up paying for the release of my Christmas gift. Perhaps this fee was buried in the fine print somewhere, but I was unaware of it. The manager, defensive at first, lightened up when I complied. Had he said, "Normally we charge for this, but you're a first time customer..." I would understand and likely go back. Now I hope to never return. Parking is good. But there are better ways to lose $30.

I have frequented the Mission Viejo US Post Office and have been pleased with the customer service…read moreand professionalism exhibited by staff. The location is easily accessible and my local post office delivery person is also a valuable asset to our community and is highly skilled and personable. These folks that work for the USPS are all unsung heroes. Thank you!

I stopped by this location this afternoon to drop off a package -- a simple, routine errand that…read moreshould have taken five minutes. Instead, I left frustrated and frankly disappointed by the level of service I received. The associate at the counter, Karen, was cold and unwelcoming from the moment I walked up. There was no smile, no greeting, and no effort to make the interaction pleasant. But beyond her demeanor, what really got to me was the lack of basic guidance. She never told me where to write the delivery address on my package -- something that takes two seconds to communicate and is a fundamental part of the job. As a result, I had to redo the labeling entirely, wasting both my time and my packaging. What makes it worse is that this kind of mistake is completely avoidable. A simple heads-up -- "make sure to write the address here" -- would have saved the hassle. Instead, I was left to figure it out on my own and then correct it under her watch, which was both inconvenient and embarrassing. Good customer service doesn't require going above and beyond -- it just requires the basics: a courteous attitude and clear communication. Today, I got neither. I'll be looking for an alternative location or courier going forward. Life is too short to spend it dreading a simple post office run. I'd strongly encourage management to revisit customer service training here, because first impressions -- and last impressions -- matter. Not recommended.

7/25/24 Dropping off post cards for friends…read more Quick stop over--this little post office near the Historic District of San Juan Capistrano (Los Rios) is very aptly placed & located a few blocks over. Just needed to drop off from the actual place (rather than from home). Love that there's a drop box that you can just drive by & drop your stamped or metered mail. And Just like that, we're on our way to our next destination of our mini getaway.

I had mail stolen from this post box. Apparently it happens all the time. B of A told me they get…read morecheck fraud claims 10 times a week from people who used this drop box. The post office does not seem to care. DO NOT use this drop box And the people inside are not exactly the most helpful either.

I used to love the post office but I will never again mail something important. They have managed…read moreTo lose 3 very important pieces of mail. They were never returned to me either and yes they had a very clear return address. Now I have another piece I paid $10 to track. It was supposed to be delivered in two days from San Juan capo to fountain valley. It is now 9 days later and it is in Atlanta. Never never again.

I brought the notification about my package , the guy in the front said it's not there and took my…read morenotification note , then I tried to redeliver the package they said they can't and now they emailed me that noone picked up the the package and it has to go back over seas . Horrible service !

I had such a great experience at this UPS Store! From the moment I walked in, the staff were…read morewelcoming and super helpful. They made everything so easy and stress-free, and I really appreciated how patient and kind they were. I've been to other locations before, but this one really stands out because of the excellent customer service. They were quick, efficient, and handled everything with care. It's not often you come across such genuinely nice people these days--this place definitely deserves 5 stars. I'll absolutely be coming back and highly recommend it to anyone who needs shipping or printing services!

Genuinely impressed by the level of customer service. The team is thoughtful, professional, and…read morehandles everything with quiet confidence and care. It's refreshing to experience service done this well.