When we first moved to the area, there was a small post office in Aliso Viejo. It had the worst…read morehours possible and horrible customer service. When they closed that location down, we started coming to this location. The Laguna Niguel Post Office is so much better than the old Aliso location. The Laguna Niguel Post Office is located off of Alicia Parkway and Niguel Road. The parking lot is large, but can be crowded at times. Sometimes, people park against the gate due to a lack of parking spaces during busier times. The business itself is average in size. Sometimes the line extends past the P.O. boxes and it moves kind of slow. They typically have 2 people working at the front counter, but if the line is moving too slow, they'll bring out another representative to help speed things up. Customer service here is excellent! If the line slows down, the lady from the passport photo room will take customers into her office and assist them with their packages etc. They run a pretty tight ship here! I have been to several post offices in South OC and this one is my go-to location. They know all of their regular customers and it's refreshing to see that they remember your face when you come in. I've had plenty of great experiences here and I will continue to come to this location to mail packages etc.

This is the only USPS that I've actually seen 3-4 associates working in the front, which suggests…read morethat they are actually relatively busy and need enough staff to handle the customers that do come through the front door. Although the front was well staffed, it still took about 10 minutes until I was able to receive service. However, the service was good and the associate did not have any issues with my oddly sized package (nearly the size of a large poster that could not be bent) and weighed my package and provided a receipt without any additional questions. Overall, it seems this location is able to handle the traffic, it was a relatively steady line of people visiting on a weekday late afternoon, and would probably return if I had USPS related items to address.

FIVE STARS! I had to…read moremail out some gifts to NY. A post office in Dana Point California means palm trees all around, a nice private parking lot with 12 spaces, a huge spotless lobby with plenty of counters to pack, repack and fill out forms, a great pets allowed policy allowing seniors to bring in their adorable puppies and the best employees including the stellar Desiree who was calm, quick, alert, thorough, polite and offered me all options (not just the most expensive ones) to mail the packages to New York. I needed padded mailers in two sizes and they had ample supplies plus funny greeting cards to make you smile and laugh as you wait. This was a great experience. Thank you USPO in Dana Point California. " I wish they all could be (Dana Point ) California .....".

Dropping off packages today 5pm. One person working at the counter. The line was out to the lobby…read more There was no air movement - incredibly hot indoors. A woman from the back office came out to "help". Asking people to give her drop offs. I waited to give her my 2 prepaid parcels. When it was my turn, one package was rudely pushed back with no offer to assist or to find a solution - "just you will have to repackage it and come back". I asked for help to cover an old label because getting to the post office is difficult. She refused. The label could have been covered by a mailing label or tape had the individual chosen to help. I offered to buy tape. "No"was her answer. I stood at the side counter for almost ten minutes balancing a cane with a broken leg, sweat dripping to peel off the label so that I did not have to manage another trip. There are a lot of good folks that work at the PO - this was not an example.

Super disappointed in my experience today at the Capo Beach post office with the employee Tram. I'm…read morenot sure if she was having a bad day but she was so rude and it was disappointing. An older lady asked her if she could set something down on the desk and she told her to give her pen back first and didn't say anything when the lady thanked her. Tram wouldn't make eye contact, she was dismissive and short. I wasn't greeted when I walked in or acknowledged when I thanked her and left. She should be kind always but especially around the holidays because you never know what someone is going through. Very disappointing. I'll drive the extra few miles from now on to the Dana Point office instead.

Doheny Park Rd Post Office is the Best! Good, kind & caring…read moreservice! Been going there for 30 years and never disappointed. Please do not ever close this gem of a local Post Office.

Great service friendly family atmosphere Love this place…read more Great location, grab your mail and take a beach walk!

These people could not have been more helpful with my shipping project. They truly went above and…read morebeyond, saving me multiple trips around town by brainstorming creative solutions to every issue that came up. It felt like being in a small town and I was so beyond grateful. I can't recommend them enough.

This UPS store is located in between the Smart and Final and the Planet Fitness. There was no line…read morewhen I stopped by around 5:40pm on a weekday. There is plenty of parking in the lot. I was able to quickly drop off my prelabeled UPS package. UPS is also an authorized notary. I needed a form signed with a notary and Mohammad (sorry if I spelled the name wrong) was super helpful and the process was finished in about 10-15 minutes. The total cost for the notarized signature was $15 and this was just a walk-in without an appointment. I'll definitely be back if I need a notary in the future.

awful customer service. was returning an Amazon package which I've done hundreds of times before…read more The strange old man who I think was one of the owners of the store, kept arguing that I couldn't return it. He got louder and louder, and then just turned around and ran away. It was so bizarre I would never go there again.

I have frequented the Mission Viejo US Post Office and have been pleased with the customer service…read moreand professionalism exhibited by staff. The location is easily accessible and my local post office delivery person is also a valuable asset to our community and is highly skilled and personable. These folks that work for the USPS are all unsung heroes. Thank you!

I stopped by this location this afternoon to drop off a package -- a simple, routine errand that…read moreshould have taken five minutes. Instead, I left frustrated and frankly disappointed by the level of service I received. The associate at the counter, Karen, was cold and unwelcoming from the moment I walked up. There was no smile, no greeting, and no effort to make the interaction pleasant. But beyond her demeanor, what really got to me was the lack of basic guidance. She never told me where to write the delivery address on my package -- something that takes two seconds to communicate and is a fundamental part of the job. As a result, I had to redo the labeling entirely, wasting both my time and my packaging. What makes it worse is that this kind of mistake is completely avoidable. A simple heads-up -- "make sure to write the address here" -- would have saved the hassle. Instead, I was left to figure it out on my own and then correct it under her watch, which was both inconvenient and embarrassing. Good customer service doesn't require going above and beyond -- it just requires the basics: a courteous attitude and clear communication. Today, I got neither. I'll be looking for an alternative location or courier going forward. Life is too short to spend it dreading a simple post office run. I'd strongly encourage management to revisit customer service training here, because first impressions -- and last impressions -- matter. Not recommended.

I have never been to a worse USPS location. I brought my prepaid mailing label to them to simply…read morescan and send off my package, and I had the tracking number already registered in my phone, and they told me it just didn't seem to be working on their end. She asked me what to do to get it to scan...as if I work there. She then told me that I should try bringing it to another USPS location to see if I can get someone to help me that knows more about their job than she does. Never thought I'd experience such bad customer experience. Workers need to be trained better and know how to handle customers. I will never return to this lousy office and would not trust my mail to be handed over to them.

7/25/24 Dropping off post cards for friends…read more Quick stop over--this little post office near the Historic District of San Juan Capistrano (Los Rios) is very aptly placed & located a few blocks over. Just needed to drop off from the actual place (rather than from home). Love that there's a drop box that you can just drive by & drop your stamped or metered mail. And Just like that, we're on our way to our next destination of our mini getaway.

I used to love the post office but I will never again mail something important. They have managed…read moreTo lose 3 very important pieces of mail. They were never returned to me either and yes they had a very clear return address. Now I have another piece I paid $10 to track. It was supposed to be delivered in two days from San Juan capo to fountain valley. It is now 9 days later and it is in Atlanta. Never never again.

I brought the notification about my package , the guy in the front said it's not there and took my…read morenotification note , then I tried to redeliver the package they said they can't and now they emailed me that noone picked up the the package and it has to go back over seas . Horrible service !