Love my local post office. Employees are both friendly and helpful, helping customers save money or…read moresharing swiftest options to send items. I visited the other day and a customer began to be nasty towards the employee at the desk; so much so I was going to need to walk out or intervene. The employee kept her cool, the customer realized her error in what she was asking for and apologized to taking the paperwork back from the employee (but no apology for her nasty, curt tone). I was the next customer and the employee perked right up like nothing happened. Shout out to our service based heroes who endure what they shouldn't have to.

I've visited this Post Office quite a few times over the years, it's pretty close to my house and…read morehas a good amount of parking up front (though it can get busy). I typically stop in when I need to buy stamps or send something that requires a little extra attention or tracking. On my latest visited there was a small line of people and the person up front was friendly and helping everyone efficiently. I ended up buying a few different packs of stamps, including some very cute year of the snake stamps. I always opt for forever stamps and after making my purchase I was able to add postage to a couple of letters I had going out, put them in the box and I was on my way. The Post Office isn't always the most fun or glamourous errand, but I've had good experiences with the staff here so far and have been able to get the job done.

Extremely disappointing experience…read more We came in to get a fingerprint Live Scan done for my wife, and it was immediately obvious that Jake and his coworker simply didn't want to do it. The first thing we were told was, "We stop doing Live Scans around 6," even though it was 6:04 PM when we walked in. Stopping a service four minutes earlier and using that as a reason to turn customers away does not sound like a policy--it sounds like someone who didn't want to do their job. To make it worse, when my wife asked for clarification, Jake responded with unnecessary attitude, saying: "Oh, it's not around 6pm -- it IS 6pm." That comment was delivered with sass and zero professionalism. We were polite, respectful, and not rude in any way, yet were met with dismissiveness and irritation for simply asking for a service they advertise. If there's a strict cutoff time, that should be clearly posted and communicated professionally--not weaponized to shut people down with attitude. Customer service matters, and tonight it was completely lacking. I normally don't leave reviews, but the way my wife was spoken to compelled me to write this. Unprofessional, unhelpful, and frustrating experience. I hope management addresses this, because this interaction alone ensures we won't be returning to this location.

I'm surprised the rating for this location isn't high. I've lived in the area for over two decades…read moreand every time I'm here, I've received great service. We've used their PO Boxes and love the remodel to the place. Clean and organized and I'm very pleased with all the services that we've used, which includes: notary, making copies of keys, PO Box services, dropping off regular mail, dropping off Amazon returns, and shipping. They have other services as well.

This review is for Ms Ashley. I can't thank her enough for…read moreher help and assistance in getting what seemed like the impossible, possible. She went above and beyond, all the while graceful and had tact. I wish more customer service like hers was evident. Will definitely be using this location for all my mailing needs.

From the owner: Natomas' #1 packing & shipping experts, serving the Sacramento region Since 1990. Shipping USPS,…read moreUPS, FedEx, and DHL. Notary Public on staff. Safe & secure private mailbox rentals, including package notification. Passport photos, faxing, scanning, copying, shipping, and more.

Rianna was honestly wonderful from the very beginning to the very end. The moment I walked in, she…read moremade the experience feel comfortable and welcoming. She was super nice, polite, and approachable, and she had a calm, friendly attitude that immediately made me feel like I was in good hands. Sometimes you can tell right away when someone is just going through the motions, but with Rianna it felt like she genuinely cared about helping me and making sure everything went smoothly. She was attentive, respectful, and patient in a way that is rare to find these days. I came in with a lot of packages, and I mean I had a lot more than what most people probably bring in at one time. I was already expecting that it might be a hassle, or that I might get that look from someone who is annoyed the second they realize how much work it is going to be. But Rianna did the exact opposite. She stayed kind and professional, and she never once made me feel like I was inconveniencing her. She did not rush me, she did not talk to me like I was slowing her down, and she did not let her tone change. She stayed patient the entire time, which really mattered because it can feel stressful when you are standing there with a bunch of packages and you just want everything handled correctly. What made the whole situation even more challenging was that the data in the store was terrible and would not load. The system kept lagging, freezing, or taking forever, and it really slowed down the process. That is the kind of thing that can quickly turn into a frustrating experience, especially when you have multiple packages and each step depends on the system working properly. Even with that going on, Rianna remained calm and collected. She did not get flustered, she did not take it out on me, and she did not act like it was my fault that the store data was not cooperating. She handled it with a level of patience and professionalism that deserves recognition. Instead of acting irritated or rushing through things just to be done with it, she stayed focused on making sure everything was processed correctly. She kept trying, she kept working through it, and she stayed consistent in her customer service the entire time. She did not give up or act defeated, and she did not make the situation awkward. She communicated with me in a clear and polite way while we waited for the system to load, and she kept things moving as best as she could. She made sure I understood what was happening, and she took the time to double check things so nothing got missed. The most impressive part is that even while dealing with the slow system, she did not let her attitude change. A lot of people get annoyed when technology slows them down, and you can feel that frustration as a customer. With Rianna, I never felt that. She stayed friendly and patient, and she kept treating me with respect the whole time. She maintained the same kind tone and helpful approach from start to finish, and that made the experience so much better than it could have been. Instead of feeling stressed or rushed, I felt like she was taking care of everything and making sure it was done the right way. She also handled my packages carefully and responsibly. With so many packages involved, it would have been easy for someone to get careless or mix something up, especially with the system not loading properly. But Rianna stayed organized and thorough. She took her time, handled each package properly, and made sure every step was completed correctly. She did not treat it like a burden, and she did not act like she was trying to get rid of me. She was professional, detail oriented, and patient throughout the entire process. Another thing I really appreciated was how she made the interaction feel human. She did not make me feel like I was just another task she had to deal with. She was kind, understanding, and pleasant to talk to, even when the delays were clearly taking extra time out of her day. That type of customer service makes a huge difference because it turns an annoying situation into something manageable. She did not just do the job, she did the job with a good attitude and genuine patience, which is exactly the kind of service that people remember. Even though the store data issues made everything take longer than it should have, Rianna did not make it feel like a problem. She stayed calm and steady, and she worked through it without complaining. She showed professionalism, patience, and a great attitude from start to finish. That is not easy to do when things are moving slowly and you have a customer with a lot of packages, but she handled it like a pro. She made sure everything was taken care of properly, and she made sure I left feeling confident that everything was processed correctly. Overall, Rianna provided excellent customer service. She was super nice, patient, and professional the entire time. She handled a difficult situation with the slow system and still treated me with kindne

This UPS location is a complete joke. The customer service is rude, dismissive, and blatantly…read moredishonest. I came in to return an Amazon package and did exactly what I was told. When I came back, they suddenly claimed the return had to be in a box purchased from them -- which directly contradicts how Amazon returns normally work. I went twice, wasted my time twice, and got the same condescending attitude both times. This felt like nothing more than a cash grab to force customers into buying unnecessary packaging. No effort to help, no consistency in information, and zero professionalism. If you value your time, avoid this location. I will never return.

Mail was delivered on time. Employee there was very helpful and polite despite being very busy…read more Thanks AIM!

In emergent need of passport pictures and was only familiar with a store chain I've frequented over…read morethe years. Their camera was broken and I was referred to AIM. I was greeted the moment I walked in. The nice young lady who helped me shared the picture options, I made my selection and I was heading out in minutes. I've used another mail service business having been unaware of AIM until now, but would patronize them again. Thank you for the swift and friendly service!

This UPS store is consistent. I stopped in to send a package for work and the staff member there…read moregreeted me right away. I was behind one other customer and shortly after I entered a whole group of people got in line behind me. The person working was efficient and helpful, they answered my questions and were able to get my package sent and ready quickly. While it was more expensive than I anticipated, it was nice that they guaranteed its deliver within three days and the package ended up arriving earlier than anticipated. This is the first location I think of visiting when I need to send a package.

Pretty decent UPS store that's roomy and offers lots of different options. I like the self serve as…read morewell as the different lines whereas you can wait for a staff member to assist. I especially appreciate them for the way they handle Amazon returns and am never bias or judgey. Staff is friendly, helpful, and understanding. This is why it keeps us coming back. This wasn't our first time here and won't be our last.

I wish I had gotten his name, but the young gentleman who assisted me around 4:45 PM today was…read moreincredibly professional and helpful. I came in with several pieces of mail and wasn't aware that the envelopes I selected already included prepaid postage. I asked him whether each item required one or two stamps, and he kindly weighed everything and confirmed that only one stamp was needed. Because I had several questions, neither of us realized right away that the envelopes were already prepaid. After I completed the transaction and left, he actually ran outside to let me know that I hadn't needed to pay at all. He immediately offered to process a refund back to my card. While the amount wasn't large, I truly appreciated his honesty and the extra effort he made to correct the mistake. Employees like him are exactly why I take the time to leave positive reviews. I will definitely be returning!

I don't head into the UPS store often, but it's nice to know what to expect when I do need to send…read morea package. While there's usually lines when I stop in they always keep them moving. The staff is very helpful and I appreciate them being able to walk us through options and pricing to send items. While sometimes it feels expensive, so far everything has made it safely to its destination on time or early.

I lost my grandma in December 2025, and I was really close with her. For her celebration of life, I…read morewanted to do something special, so I started creating my idea on an app on my phone. Unfortunately, when I went into the FedEx on Truxel to get everything printed, Everything was wrong. I felt defeated. Then Tony stepped in and saved the day. He helped me get everything in the right pixels and size so it wouldn't look distorted when printed. His customer service was great, and even though it was the end of his night, I never felt rushed. I'll be doing future business with them. And thanks again, Tony! 1/6/26

Needed to return an online order via FedEx visited my local store. I wandered a bit and didn't…read morerealize all the products FedEx sells besides packing materials. There were how to book on multiple subjects and other office related materials (excellent for us that work from home). Michael helped me with my return. He had on a unique ring so we briefly talked about that. The store but bustling with customers but staff was attentive and took care of everyone quickly.

AREED is my weekly delivery driver & he could not be more helpful and respectful…read more I am a disabled individual with incredible needs leads me to need medical packages to be delivered on time, promptly and swiftly. It's imperative my boxes are delivered properly as my life is in those boxes FedEx and Areed personally has in his possession at time of delivery. Sometimes the elevators goes down in my apt complex... no problem for Areed!! He always ensures my packages are safe with me by the time of delivery. He ensures I am able to have my packages in a safe area that I won't trip over or get my iv pole stuck on. They are large heavy boxes normally 4-6 of them. He deserves a pay raise. He also deserves a holiday bonus as there are not many drivers like Areed. I have had unfortunate experiences with other drivers for mult companies but Areed has blown it out of the park ten fold. If you ever have the opportunity to have him as your driver you're LUCKY!!

I received 2 -126 pound boxes of furniture from Wayfair. The fedex guy put them in front of my…read moregarage door on my drievway. Fedex never rang the bell. I called customer suppert and they are closed. What a horrible way to treat a customer. I am 79 years old , how do I move these boxes? Wayfair will get a 1 star next.

Same thing happened again the last license renewal. They said my license was undeliverable and…read moretherefore it was returned to them yet it was the same address that they sent the renewal notice to. Make it make sense.

This department demonstrates a troubling level of professional incompetence and has become an…read moreunfortunate example of institutional failure within the field. Disturbingly, it appears to engage in the very persecution of its own psychology scholars, an act that contradicts the ethical and academic values it claims to uphold. Its leadership and structure reflect a profound lack of insight and accountability, a concern widely recognized across the professional community. It is rare to encounter even the most generous or well-intentioned colleagues who speak of this department in positive terms. The persistent unwillingness to acknowledge mistakes or implement corrective measures underscores the urgent need for comprehensive reform.