Pretty decent UPS store that's roomy and offers lots of different options. I like the self serve as well as the different lines whereas you can wait for a staff member to assist. I especially appreciate them for the way they handle Amazon returns and am never bias or judgey. Staff is friendly, helpful, and understanding. This is why it keeps us coming back. This wasn't our first time here and won't be our last. read more

BIG Warning. July 1, 2026 we paid for our renewal of our box for 1 Year. My husband is sick so we are moving out of the area. I called to see if I closed the box would I get a refund. I was told No. We have a small box and paid 372.00 for the year. Today is July 21st, 2026 and we will not get a refund if we close our box. Be Warned: Do Not Pay by the year unless you can afford to give your money away if you have an emergency situation. As far as the service, it's been great read more

I would like to make a complaint regarding an unpleasant customer service experience I had at your UPS location. The employee was a blonde Caucasian woman with piercings. I'm not sure of her name, but she was rude and had an attitude toward me during my visit. I politely handed her my returns, and she unnecessarily snatched them from my hand rather than taking them normally. Her overall demeanor came across as disrespectful and unprofessional. I was respectful toward her throughout the interaction, so I was disappointed by the way I was treated. I understand that employees can have difficult days, but customers should still be treated with basic courtesy and professionalism. I would appreciate it if this interaction could be looked into and addressed appropriately. I hope future customers do not have to experience the same type of treatment. read more

This UPS store is consistent. I stopped in to send a package for work and the staff member there greeted me right away. I was behind one other customer and shortly after I entered a whole group of people got in line behind me. The person working was efficient and helpful, they answered my questions and were able to get my package sent and ready quickly. While it was more expensive than I anticipated, it was nice that they guaranteed its deliver within three days and the package ended up arriving earlier than anticipated. This is the first location I think of visiting when I need to send a package. read more

Very disappointing experience. We visited this UPS Store to print a couple of items before closing and were charged $24, including what appeared to be a double charge and an additional computer/paperwork fee. The two employees who assisted us, Anella and Alondra (or Alejandra), were extremely rude and unprofessional. We felt rushed out, and at one point the store was locked while we were still inside. Most concerning, we felt we were treated differently because of our race. Customers deserve to be treated with respect and professionalism, regardless of who they are. I hope management looks into what happened and properly addresses the customer service and billing issues. read more

Call the store to ask a simple question and I was holding for 30 minutes and finally no one answered and I had to hang up

The Del Paso, W El Camino, and Arena Blvd UPS Stores in Natomas all offer Notary Service by appointment. I've also used them for Amazon returns, and holding packages for pickup. Scheduled an appointment online at this store in advance for Notary Services, and arrived a few minutes early for my 1:00 PM time (30-minute slot). The young man at the counter helped check me in, checked my I.D., and had me fill out/sign another electronic waiver. The actual notary gal Anela was already helping another customer with his power of attorney docs, so I wasn't actually seen/helped until around 1:20 PM. A little bit of a wait. Signed my portion, she notarized hers, my right thumbprint taken for her logbook, and rang up at the register ($15). Done by 1:30 PM. Located between the Bel Air supermarket and Edible Arrangements/Menchie's Froyo/Thai Princess/Starbucks. read more

The UPS Store - Shipping Centers Near Me - Sacramento, California

Great place to fo all your mail needs and printing too. Staff were fantastic. Parking was good. No problems with safety or people wandering around. read more

Amela is extremely helpful and patient. I will go to this UPS branch for future shipping needs.

I recently went in for mailing services and representative was rude. Spent well over $100 to mail a box. Asked about on line coupon and was met with well it depends if you can use. I have used this location many times but will never use again due to customer service. Won't use UPS again. read more

This UPS Store is usually my 2-3x a week location spot since their staff are friendly and are focus on trying to help out. Sometimes it may be full depending on the times you go--it's hit or miss. I have used them for purchasing stamps, sending packaging, Amazon returns, notary services, and passport picture. I appreciate the value and the quality of services from the staff. read more

Tyson was very helpful setting up our mailbox. He was patient and clear when explaining the different mailbox options. He verified our information for accuracy and went above and beyond to provide us forms for mail forwarding. The ups store was clean and organized, overall friendly staff. Happy to drive a bit further to use this ups store! Thank you for the great service Tyson. read more

Conveniently located near Subway, Thai cuisine, smoothie bar, this location is tucked in the corner of the parking lot and has great hours (closes at 6:30PM). When I walked in the staff were busy helping one another but I was greeted immediately. I needed to return some items via UPS and the process was extremely simple. The staff asked for my packages, scanned, and seemingly not three minutes later, the cashier was handing me my receipt and asked if there were any other services I needed. Will most certainly use this location in the future. read more

This review has to do with taking passport photos. I took photos the other day and as I was about to send it off, my husband took a look at my picture said that the quality was not the best (blurry). Today, I went back to take another picture and Tyson greeted me as I walked in. When I told him I needed to take another passport picture he asked, "Another?" so I proceeded to tell him the situation. He asked for my receipt, took my picture, and kindly did not accept my payment. I went in with the intent to pay for another set of pictures but he/management were so kind to let me know that it was their error to provide a blurry picture and it's only fair to retake another one free of charge. I greatly appreciated the customer service at this location. Please send your regards to Tyson! read more

Wow, today was my first time visiting this store and tbh, this is going to be my go to location for all Amazon returns. I must say it was refreshing to get greeted immediately walking through the door, and it felt like a genuine greeting. The store is clean and organized. There wasn't a line, which was nice. My visit was flawless. The worker scanned my Amazon QR code and I was out. I felt comfortable with leaving my package and knowing it was going to make it safe back to the Amazon return warehouse. read more

Went in to mail back a few items. Bought an overpriced bag to mail and needed to use the computer to print a label. My card was authorized for $10 however the charge should have been $3 for a ten minute usage of computer. The next day the pre authorization went through for $10. I called the store manager who advised it's not their responsibility but the 3rd party UniGuest who runs the computer in the store. Emailed repeatedly to no avail. UniGuest stated it's the stores role to refund the overcharged amount. The store claims it's not their fault and to contact UniGuest. Do not use the computer at this location. It's a scam and no one takes accountability read more

I have been going to this location for a few years. Every customer service/attendant that I have dealt with at this location has been excellent. They are always helpful and go above and beyond to help me, including making sure my packages are properly sealed. Thank you to the owners for hiring amazing staff! read more

Honestly a very nice business, always professional, greeting upon arrival and friendly and quick to help. Even with the longest line, you don't have to wait too long to be helped. And they provide literally everything you need. I even took them some photo in beautiful personalized frames and they boxed them up beautifully and sent them to the other party. Highly recommend. read more

I go here a few times a week primarily to return things from Amazon or other stores. Sometimes Amazon wants you to pack and label it sometimes not and I have no idea why but regardless but the staff here are consistently fast friendly and it's always a good experience. There's plenty of parking, the wait is typically 0 minutes and every single staff member I've dealt with is trained fast and friendly. I'm so glad to have this store nearby. read more

UPS lost my package which value was $600. This store has no scanner that would scan a digital label. Their device only work with paper printed labels and you have to spend $3 for 10min to print it out at the station if it is available (yes, wth?!). Even you have the digital label, the store won't type the tracking number into their system but you still have to print and waste a piece of paper for them to scan ?! It is 2023, I can't believe the UPS store is not able to take prepaid digital labels. read more

Have been in this UPS store numerous times to do Amazon returns and the staff has always been welcoming. Have also done passport pictures here and the service has always been great. They are prompt and professional. read more

This store has some of the greatest customer service I have experienced in a while. I am sooo grateful to have been assisted by Alan! He is truly magical and made my packaging dreams come true!! Keep up the amazing work Alan!! read more

Walked in with two packages to ship; one was wrapped and ready to be shipped, and the other was a glass picture frame. I was the only one n the store, and was lucky enough to deal with Marks shitty attitude. He answered the phone, put me on a wait to tell someone repetitively they could not take a package because they sent incorrectly. Someone else came in, i was out on wait again because there was a pick up. As Mark is packing up my box, another two people walk in. A second worker from the back finally walked in to help. This seems to be a probably in every facility i come in in the state of California. Such a great state right? Besides all the assholes that live here and ruin it. I've been waiting over 20 minutes now, and at least 7 people have come and gone. Please train staff well enough to pack a box read more

So glad the UPS store on Arena is there! Super helpful and knowledgeable people. Sunny and Josh were great!!

The day Wednesday, 05 / 15 / 19 Time 3:01 pm. Weather: looking like rain Needed to make a copy. Alex, helped me was very Professional looking sharp and very polite!!!! Was in and out is a flash!!! Thank you!!!!! Thank You!!!!!! Have a Great Amazing Powerful Beautiful Day!!!!! I Roy Wassner Approve this Review read more

I walk to this store all the time to make returns and they have always been so gracious and kind. I've also used them for passport photos and notarizations. read more

Best UPS in Sacramento. Always super friendly and helpful staff. Special shoutout to Alan who helped me today. What a wonderful asset to your business Alan is. Thanks mate read more

Great store. I come here for all my notary and shipping needs. Prices are reasonable, and the staff is professional. Shout out to Alan, he has exceptional customer service. There was a mistake on one of my notary documents, and they redid it for no charge. That's the kind of service you can expect here. I'm not sure what some of the negative reviews before my review are about, but I've never had any issue whatsoever at this location. Been going here for a couple of years, and I highly recommend them for all shipping and notary needs read more

This is my favorite UPS store by far. Everyone who works here is so calm, helpful, and just overall wonderful people. I came in here daily for a few months to drop off small business packages and I always felt so welcome. Any other mailing places are full of rude, unhelpful employees & it makes me nevet want to go back. Everyone in there knows what they're doing & gets everything done so quickly. I never write reviews but I definitely needed to for this place. Keep up the amazing works guys!! read more

This store has definitely earned their five stars. I went to the store to print games and pictures for my bridal shower. The owner sanjeet was present and was extremely helpful. He also informed me that they do wedding signage. I ended up printing all my wedding signage along with pictures at the store. They also did an excellent job ensuring my shipment to New York. They exceeded my expectations and every aspect and the service was extremely fast. Not to mention, there were some things that popped up last minute and they were able to accommodate my request. I highly recommend this UPS location because of their efficiency and impeccable customer service. read more

The clerk was personable and friendly and helpful. The store is located next door to Bel Air in the shopping center, along with Round Table Pizza, a hair salon, Starbucks, and small restaurants. They also have key copying and notary services along with PO Boxes. read more

The UPS Store - Shipping Centers Near Me - Sacramento, California

Came in to get some wedding invitations printed. Service was great. Let them know what I wanted. I came in with my own design but I also learned that they can design for you. They printed me a few samples and Job was done next day. Also was able to get some envelopes and stamps to send them out! All ups stores in natomas are excellent. read more

Completely and utterly incompetent. My package just came back to my home address. Don't trust them to do it right. When I called them, they sent me in circles and wouldn't admit to their clear mistake...simply to just pick up the package from my house would correct it. They are all privately owned, and I will never be coming back here again...there are plenty of other locations to use. Don't go here if you want your packages to go to the correct address. read more

I can't thank this store enough. They did an amazing job on our wedding invitations. My family and friends told us how great they came out! I recommend them for everything... but definitely for printing services. Great quality, they gave awesome recommendations because I had no idea what to do and were done quick! Thank you! read more

Thank you Alan and team at the UPS Store on Arena Blvd! I went in with an odd-size, large, fragile object to mail. They patiently walked me through what it would take to send it via UPS. And then, helped me to pack it - even though it was too expensive to send via UPS (large object to Honolulu would have been $300). Now it is packed and I'll take it as extra luggage on the plane. your help, packing, advice much appreciated. And because they didn't sell me anything, no charge. Just kindness. Thanks very much read more

The service at the Arena UPS store in Natomas #5495 was a 5 star vote from me. Ivan, the associate that helped me, gave excellent service. My printing was done right then, quickly And with a smile. Beatrice Turner read more

Good service from the staff. Pricing is a bit high but that's UPS for you. Convenient location and you can get pretty much any service needed. Notary, scanning, printing, shred, keys and more. read more

Was returning a package for Amazon, the service the was quick. The staff was helping another person, but when I walked in he noticed that I had a label and just quickly got the package from me and gave me a receipt. read more

Friendly, fast, and knowledgeable. This is conveniently located in the Bel Air shopping center and 90% of the time, I go to this because they are consistent and I've never had a problem here with my packages getting shipped out. read more

I had a package that needed to be returned to Amazon. Not only did the representative at this UPS location lied that it was packaged wrong, he sold me another package and said he will help me package and send. This was back on Jan. 15, 2022. I was notified by Amazon via an email reminder to send the item back or will be recharged for the initial refund. These people are unreliable and con artist behind a business... other negative reviews seem to reinforced that their practice is a bit shady. I would recommend you to go some other place like the one on Natomas Crossings. read more