Carlos and Ryan are very efficient! Great customer service. They are calm even though they were super busy

I honestly had such an uncomfortable experience at this UPS Store on Truxel that I ended up just leaving. I came in for a simple Amazon return. The item was actually still in the same box Amazon shipped it to me in, and you could even see my original delivery address on it. I was told they wouldn't accept it like that and that I would need to buy another box. I was confused because I've returned things through UPS plenty of times and have never had this happen. I normally go to the Howe Ave location, where everyone has always been helpful, but I happened to be near Truxel so I stopped here instead. I wasn't trying to argue with anyone about their policy. I just asked if one of the shipping bags could be used instead of buying another box as suggested. The employee went over and asked the manager if they could make the same type of accommodation they had apparently made for another customer before, and his response was basically, "not now." That was the part that really bothered me. The whole interaction made me feel like they just didn't want to help me or even want me there. I felt so uncomfortable that I decided I wasn't going to spend money somewhere that was making me feel that way. If the answer is no, that's fine. Just explain it to me and treat me with some kindness and respect. That's really all I was asking for. I ended up leaving without doing my return and will just continue going to the Howe Ave location. I've always had a completely different experience there. Unfortunately, after this experience, I won't be coming back to the Truxel location. I'm reading now on these yelp reviews other people having the same issue this is absolutely appalling when I'm not the only one and it keeps happening to other people!!! read more

Been here a few times to drop packages or get things notarized. This appears to be a company owned store now. There were 5 people working at 12pm on a Wednesday now that seems excessive but hey my trip went by fast. read more

The UPS Store - Shipping Centers Near Me - Sacramento, California

Don't come here unless you want to be mistreated. I'm not sure if it's because I'm black but I came into this location for live scan and when I came in I was the only customer here. More customers started coming in after me and for some odd reason, they serviced every single customer that came in before me, including another person that came in for a live scan. read more

This UPS location is a complete joke. The customer service is rude, dismissive, and blatantly dishonest. I came in to return an Amazon package and did exactly what I was told. When I came back, they suddenly claimed the return had to be in a box purchased from them -- which directly contradicts how Amazon returns normally work. I went twice, wasted my time twice, and got the same condescending attitude both times. This felt like nothing more than a cash grab to force customers into buying unnecessary packaging. No effort to help, no consistency in information, and zero professionalism. If you value your time, avoid this location. I will never return. read more

Rianna was honestly wonderful from the very beginning to the very end. The moment I walked in, she made the experience feel comfortable and welcoming. She was super nice, polite, and approachable, and she had a calm, friendly attitude that immediately made me feel like I was in good hands. Sometimes you can tell right away when someone is just going through the motions, but with Rianna it felt like she genuinely cared about helping me and making sure everything went smoothly. She was attentive, respectful, and patient in a way that is rare to find these days. I came in with a lot of packages, and I mean I had a lot more than what most people probably bring in at one time. I was already expecting that it might be a hassle, or that I might get that look from someone who is annoyed the second they realize how much work it is going to be. But Rianna did the exact opposite. She stayed kind and professional, and she never once made me feel like I was inconveniencing her. She did not rush me, she did not talk to me like I was slowing her down, and she did not let her tone change. She stayed patient the entire time, which really mattered because it can feel stressful when you are standing there with a bunch of packages and you just want everything handled correctly. What made the whole situation even more challenging was that the data in the store was terrible and would not load. The system kept lagging, freezing, or taking forever, and it really slowed down the process. That is the kind of thing that can quickly turn into a frustrating experience, especially when you have multiple packages and each step depends on the system working properly. Even with that going on, Rianna remained calm and collected. She did not get flustered, she did not take it out on me, and she did not act like it was my fault that the store data was not cooperating. She handled it with a level of patience and professionalism that deserves recognition. Instead of acting irritated or rushing through things just to be done with it, she stayed focused on making sure everything was processed correctly. She kept trying, she kept working through it, and she stayed consistent in her customer service the entire time. She did not give up or act defeated, and she did not make the situation awkward. She communicated with me in a clear and polite way while we waited for the system to load, and she kept things moving as best as she could. She made sure I understood what was happening, and she took the time to double check things so nothing got missed. The most impressive part is that even while dealing with the slow system, she did not let her attitude change. A lot of people get annoyed when technology slows them down, and you can feel that frustration as a customer. With Rianna, I never felt that. She stayed friendly and patient, and she kept treating me with respect the whole time. She maintained the same kind tone and helpful approach from start to finish, and that made the experience so much better than it could have been. Instead of feeling stressed or rushed, I felt like she was taking care of everything and making sure it was done the right way. She also handled my packages carefully and responsibly. With so many packages involved, it would have been easy for someone to get careless or mix something up, especially with the system not loading properly. But Rianna stayed organized and thorough. She took her time, handled each package properly, and made sure every step was completed correctly. She did not treat it like a burden, and she did not act like she was trying to get rid of me. She was professional, detail oriented, and patient throughout the entire process. Another thing I really appreciated was how she made the interaction feel human. She did not make me feel like I was just another task she had to deal with. She was kind, understanding, and pleasant to talk to, even when the delays were clearly taking extra time out of her day. That type of customer service makes a huge difference because it turns an annoying situation into something manageable. She did not just do the job, she did the job with a good attitude and genuine patience, which is exactly the kind of service that people remember. Even though the store data issues made everything take longer than it should have, Rianna did not make it feel like a problem. She stayed calm and steady, and she worked through it without complaining. She showed professionalism, patience, and a great attitude from start to finish. That is not easy to do when things are moving slowly and you have a customer with a lot of packages, but she handled it like a pro. She made sure everything was taken care of properly, and she made sure I left feeling confident that everything was processed correctly. Overall, Rianna provided excellent customer service. She was super nice, patient, and professional the entire time. She handled a difficult situation with the slow system and still treated me with kindne read more

This specific UPS store requires you to purchase a box from their store for Amazon returns. I have package the return in a box and they say that is not accepted and I would need to purchase an ups box. The store management and employee really play dirty. Please don't support these type of garbage behaviors. Scamming Amazon returns for $5 boxes. read more

August 8 @ 10:15 am: I frequently ship packages through UPS for work & usually get good service. This one is not the friendliest location. First off two of the three workers (young Hispanic girl and young black maIe. Didn't get their names.) were on their phones the whole time I was there. I went to ship out some parts and Santiago was unable to give me a receipt for a printout, which I need to get reimbursement from work. When I asked for the receipt he said it was too late to get one and that I should've asked for it when he printed it out. Will try to avoid future visits to this location. They just seem to not care. read more

Had to come to send a fax today (I know - who faxes anymore?? ). There was an issue with the receiving fax line but the employees were really helpful and accommodating. I ended up having to get a new number to send my document but they kept trying despite the issue that was not on their end. I usually pop on here to send things back via UPS, fax and or send packages. The staff are always really helpful and attentive. It was about $5.00 to send a fax which was a fair price. read more

I stopped in at the UPS Store, and it's always busy, but the service is great! I'm always greeted as soon as I walk in. Jahn was awesome and assisted me with my Live Scan quickly and efficiently. Great customer service! read more

I've passed by this UPS location a few times & despite them having so many employees (who are mostly teens on their phones), service is not that great. The older employees (tall guys) are not friendly at all & kinda rude. I think they can improve a lot if they hire friendly people who would at least smile at their customers. read more

This is the second time I've used this location for the mailbox services. The staff is very friendly and helpful. I know this is a small thing to some people but I really appreciate that they recognize me when I come in. The prices are not bad either for the mailbox services. I've also come in to ship items to my SIL serving overseas and they went above and beyond in packing my items and making sure I was getting a good price. Thanks for the continued excellent service! read more

I am a 70 yr old woman with shred in bags. I went to this UPS location where three young male employees and one female work. I had a lot of bags to place on this cart that required me to lift the bags high and o place them. I told them the cart was high and could one of them help me. John who worked there said he couldn't leave the store. I said thats fine. I'll go where someone could help me. What is going on at UPS where four employees couldn't help a senior woman with taking bags out of the car. I'm writing this in front of the store as I watch them fiddling with their phones. Bye UPS!!! I will never do business with you again. You can provide better customer service. read more

Quick service. Went in on a Saturday Morning to get a document notarized. Very efficient. He even made copies of all our documents.

Came in to print a label, employee asked for the label on the phone, screenshotted the label and was proceeding to hook my phone up to UPS computer. Was not authorized to do that and this implies that employee took the initiative to add the label to my gallery, with him later going to have to look thought my gallery to print, all without my consent or a knowledge. read more

Garbage store. Says I can't ship a box because it's too flimsy. It's literally the same thickness as any other box. They recommended a mailer or a bigger box. Isn't a mailer equally flimsy? And who are they to determine how I want to ship my own package. UPS is the worst shipment company of all time. Even FedEx is better in every way. I avoid them whenever I can. Overpriced too. read more

Place has amazing customer service and I really appreciate the positive attitude, I was very happy with all of it

We called ahead to verify the price for children's passport photos and that they would honor a coupon on their website, and was told that they would. When we came in a few days later, they said they would not honor it. They kept asking me who I spoke to on the phone (even though they acknowledged that the number I had called was theirs), and said that other stores charge twice the price for the service and that they could charge me double and then honor the coupon if I wanted. All in all, a very poor customer service experience. read more

The staff is super friendly and helped me print out a laminated sign for my business for a good price. I totally recommend this spot plus a lot of goodies in the same center. read more

Came in today to ship a couple boxes out. Earl was assisting us and was super friendly! We were in and out quick with no problems. Thank you for being patient with us (we didn't know the last names of our friends we were shipping to). 10/10 customer service from him, I've been at this location before and had a whatever experience but Earl made up for it. Keep it up! read more

I've rented a box here for the past 3 1/2 years for my business and they have been nothing short of wonderful. Even through the pandemic you saw the hustle come from the owners Deep and Ruby despite running the location by themselves during those times. I have never had a missing package mis delivered mail. I have peace of mind knowing that items that I purchased with my hard earned money will actually arrive and be secured. This location does get busy but they have hired a whole new team to help with that but be patient! I know people are quick to pull their entitlement card out these days... The staff ESPECIALLY THE OWNERS are very hardworking and deserve respect. Yes the parking lot is small, but that's not their fault... if you pick this location, you need to do your own due diligence and pick off peak hours to go there... i just read the review about the UPS truck parking "illegally".. um, sir/madam, you do realize that UPS is a giant LOGISTICS COMPANY right? And this is just a UPS STORE, Meaning they sell packaging, and accept packages and ship out on behalf of the customer but they are NOT THE DISTRIBUTION HUB and cannot control drivers. It's the same thing those drivers do when delivering to apartments or other businesses. They stop and park however they want! If you have an issue with those drivers call UPS not the ups store. Flashing your entitlement card will do nothing for you. read more

Response to Business Owner Reply: Having a car come through your window would affect your business operations yes, but I was there days later when the window was already boarded up and any event should NEVER affect customer service in terms of attitude and it's a poor excuse to say it affects the knowledge of your employees. Your wife is RUDE and aggressive toward customers! You are unfriendly toward your customers and treated me like I should be grateful you provide a service to me. That is not what good customer service is about. I will never give you my business again. No! No! No! Horrible Customer service! No - Dont expect good service here because you'll be treated with the absolutely RUDEST customer service. Both owners the male and female were rude when i asked questions and she is quite aggressive in her nature. No - Don't waste your time asking questions because half of the employees don't have a clue what's going on and will just wing it instead of finding out what are the proper steps. No - Don't give them your business when there are plenty of other UPS Stores in the area which are all franchised. read more

I have visited many UPS Stores in my time and I have to say this is one of the slowest stores I have ever visited. Mind you, all that I'm doing is returning an Amazon package, which means: I walk in with my already packaged and taped up box, I bust out my phone for the worker to scan my return code, they label it with the label printed from their computer and I walk out with my receipt. All in all this process should take no more than 30-45 seconds. But for some reason it takes triple that time here at this location. Also, the workers are not as friendly at this UPS store. Be mindful if you come here, the parking spaces are super tight and the parking lot is always busy. read more

This store has a great staff! The service has always been quick, professional and the employees are friendly and extremely helpful. I will continue going to this store because of the good service they have! read more

I came here today to drop off DirecTv cable boxes, remotes and cables. No wait when I arrived past 4pm. Alex was really efficient and friendly. In and out without a hitch. Recommended UPS store! read more

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I entered your store today on Natomas Crossing and two of your employees (I believe they are brothers; Ira & Xavier) were so gracious and engaging. I needed to return a simple item that was purchased by mistake and the two of them offered me step-by-step instructions about the process and the returned time frame. They made the experience relatively easy. I will definitely return and I have also recommended this store to a few family members and friends. read more

SLOW. This is my second time coming here and it was a huge mistake on my part because it was severely understaffed. Employees take their sweet time in the back of the store grabbing boxes to fit two damn presents when there's a line of people getting impatient. Also, don't throw in a "in training" associate on a Friday afternoon when it doesn't look like she knows what she's doing. I had to return one book, that takes under 3 minutes to do and the box given to me was especially overpriced. Other UPS locations charges me $2 for a box. This location was $4. I asked if there was any other small box but the "in training" employee told me it was the only choice. You could expect to wait here a while, as the employees don't value your time. read more

The UPS Store - Long waiting times. Understaffed; one doesn't know what she's doing and the other doesn't look like he wants to be here... - Shipping Centers Near Me - Sacramento, California

Tyson was great. Took my packages, gave me a receipt and took USPS too. Informed me they take USPS but no receipt so take a picture of the label. Way a help, I would not have known they take them and to remind me to take a picture of the label was great service above and beyond. Thank you Tyson! read more

I just moved to the area and had an Amazon package to return so I found this store to be the closest to where I live. My printer was packed somewhere amongst all the moving boxes. So I decided I would just print the shipping label at the store. When I got to the store I was directed to their computer to print my shipping label. There was a minimum charge of $3 for 6 minutes of usage. So I had to pay $3 just to access my email to get the shipping label. The printing charge was 50 cents. I've been to FedEx and I can simply email my documents to a fedex email address and print documents for 50 cents a page without the $3 computer tax. Just when I thought it was over with being overcharged, the lady (owner) at the desk told me I couldn't ship the item without a box. It WAS in a box but she insisted it was UPS policy to put it in a nondescript box. This is not true because I have been returning Amazon packages for years and never once have I had to put it in a nondescript package. I had no choice but to pay her the absurd price of $4.50 for an envelope sleeve. In total it cost me $8 to ship my items back even with a paid shipping label. I should have only been charged 50 cents for printing the shipping label. I will not come here and will instead travel the extra distance to avoid these crooks. read more

Always very helpful with all of my shipping needs. For a small fee they even package my items. Each person that helps me is always very nice and friendly. read more

Beware. ! Printing here will cost you much more. Reason!!! due to privacy concerns but in reality they are saying this to make more money from customer for any print out. The store manager directs customers to use computer to access anything printed even if just a printed label so that cost is more that's $5. Taking advantage of a customer to make more money to make them use their when you can easily send thru email for them to print. $0.17 per page at printandgo@fedex.com to print anything with no other charges. This place is a rip off to customers. read more

I've been shipping at this UPS store for 3 years now all year long and all I can say is everyone that works here is great! They have a team of new boys who are always great, these past two times I've came in right about closing time and they've taken my boxes to ship, been patient and always willing to help, I can only say great things about this UPS team. read more

These guys are running a scam here. Came in to print some pdf's and their printer malfunctioned and printed half the pages upside down and some pages were blank. They tried to blame my pdf file but i showed them my pdf file was just fine as well as showing them the print preview was fine as well as all the print settings i chose. They refused to give me a refund or the store managers number. They were incredibly rude, unprofessional, and couldn't care less about screwing over their customers. I ended up going to FedEx across the street they're a fraction of the price and value their customers. Don't spend your money here. read more

Have you ever had that moment where you need to get a package sent off, and you just dread standing in long lines at the post office ? UPS is a great way to get a packages sent off without a hitch. I love this location. The guys are super helpful, and have helped me tape up many a package in order for it to stay secure. The guys at this location really care about their customers, and it shows every time I'm there. I rarely find a line of people, and when there has been a few people, the line moves fast! It's nice to walk in, the staff is happy, happy to help, and they make you want to bring your shipping needs to them. It's my go to shipping store. Check them out, you'll want it to be yours too! read more

After my complaints about the parking lot and illegally parked trucks someone from the store said, essentially, that's not their problems. Yes, it is. The illegally parked trucks and your store have the same logo. And your store is in a shopping center with horrible parking. So, yes, it is your problem - you just don't want to deal with it or work to find a solution. Concern for your neighbors and customers is what makes a business a part of a community. Anyone can take their money. read more

The service here is fine but PLEASE PLEASE PLEASE chill with the cologne. The workers are nice but every time I come here the smell of cologne is so overwhelming. read more

Once again, great service! I needed to send a large stuffed animal to Missouri and the staff took great care in boxing my gift. What I like the most, is that the staff has always, ALWAYS asked when I would like the item delivered by and by what delivery method. I've never felt pressured to upgrade, or embarrassed to select cheaper travel. Also, the young men working there are fantastic! They assisted with my technology needs with ease, speed, and professionalism. I didn't feel embarrassed because I was treated with respect. read more

Worst UPS store I ever been to. I got charged $11 for using the computer for barely 5 minutes and needed to print some copies. All of the copies were messed up papers. I don't know what was up with the printer. Yet it was my fault. Workers said they can't do anything. Ridiculous. Wasted my time. read more

I always used this store with no prior issue. I went today and was charged $5.00 for 5 minutes and 49 cent each additional minute to use their computer to log into my email and print a label. I will take my frequent business elsewhere from now on. read more

Great customer service. Never waited too long. Always drop of my packages at this location. Highly recommend them.