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The UPS Store

3.1 (88 reviews)
Closed 8:30 am - 6:30 pm
Updated a few days ago

Services - The UPS Store

Copymaking services

Mailbox centers

Printing

2 More Services

Scanning

Shipping centers

The UPS Store Photos

Recommended Reviews - The UPS Store

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Reviews With Photos

UPS store  instructions for Amazon returns
Lillian W.

I begrudgingly bought some items recently from Amazon. Some items didn't met snuff, so I had to return them. But where, how?!? I learned that Amazon provides several options in ways to return items. One of them involves dropping items at UPS locations with them scanning the QR code so no need for you to print out a label which is another option. By the way, the QR code is the square 3D looking barcode on the Amazon shipping label and in the email that Amazon sends you. You'll need both, the intact shipping label and the code in the email to show to UPS. If you got multiple packages; make sure you show the UPS staff the correct email code per package. They'll give you a receipt with the tracking info. So I head off to my neighborhood UPS shop, which I've frequented many times before. This UPS has all the typical offerings: mailing, mailboxes, notary, making keys, computer use, photocopier use, shredding, and selling greeting cards, packing material, mailing material, and office supplies. Stuff like that. On my last visit, the staff were wearing face coverings. Great. They marked the floor with blue painters tape to indicate 6 feet spacing. Helpful. But it's a tiny shop and it can get quickly crowded and the 6 feet shrinks. #upsnatomas #upsamazonreturns

Package Dropoff. Easy peasy.
Vince Y.

UPS easy package dropoff. Clerk was friendly. Clean store. Parking lot is a mess. But due to Covid, a bit easier as AAA has less business next door. I recommend this store for dropoffs, mailboxes, etc.

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5 months ago

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Local

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2 months ago

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2 months ago

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5 months ago

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4 months ago

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3 years ago

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2 years ago

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1 year ago

Too expensive at this location, the Arena store has better service and honest pricing.

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2 years ago

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2 years ago

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6 years ago

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3 years ago

The most reliable USP Store around. They have never lost a amazon return. I highly recommend this location. It's much better then most.

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4 years ago

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4 years ago

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3 years ago

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6 years ago

Helpful 9
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4 years ago

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6 years ago

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5 years ago

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2 years ago

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4 years ago

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4 years ago

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3 years ago

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6 years ago

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8 years ago

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5 years ago

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4 years ago

My go to store. I can't remember his name but the young African American man was so helpful and patient.

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4 years ago

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3 years ago

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5 years ago

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18 years ago

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5 years ago

Great customer service and the line moved quickly for me. Got everything stamps I needed Thank you for all you do!

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10 years ago

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7 years ago

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11 years ago

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5 years ago

Went in for notary service, Rich was efficient and professional, short wait on weekdays, Amazon drop off were easy too

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8 years ago

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3 years ago

My go to ups store. Great customer service I Always end up dealing with Markus, he's always polite and efficient never had a problem.

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4 years ago

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5 years ago

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Page 1 of 3

Ask the Community - The UPS Store

Review Highlights - The UPS Store

I brought in my Amazon return scan the QR code, they took the item give me a receipt and I was on my way.

Mentioned in 2 reviews

Read more highlights

Staples

Staples

(102 reviews)

Natomas

Adj: Efficient and Exceptional (And I'm their 100ths review on Yelp! LOL)…read more This Staples in the same shopping plaza as In-n-Out on Truxel Blvd, but tucked way in. It's a bit hard to get to, if the parking lot is busy and congested, but you will find plenty of spots in front. My first or second time to this Staples only since this is not close in my area, but I came by since it was on my way home. I had a couple of Amazon returns and this Staples was convenient for the task. The staff person was quite efficient in scanning them in although they no longer give you receipts for your returns, they will take your item, bag it in an Amazon bag, and then put a label on each bag, and then scan your QR code and then the item's label and put the item(s) into these giant boxes to collect and then send back to Amazon, painless experience, only thing was that the staff person looked a bit grumpy, maybe he was having a bad day. He was still polite, just a bit curt. I took the time to look and walk around. This store is a standard Staples, about the same size as the one near my neighborhood. There's the usual computers and printers, plus lots of office supplies, then there's seasonal items on special displays like tax prep software. There's also a Party City in this one! Convenient if you were needing decorations for a party or an office event. It is the trend to co-locate several businesses in one so then there's synergy to pull customers in to return Amazon items, and then they might decide to just actually see, touch, and try an item in person before they buy at Staples if it's carried here. Overall, I had a good and quick experience here "that was easy!" LOL

This continues to be my go-to spot for printing, so much so that some of the staff members…read morerecognize me now. While the shopping area can be busy, the parking lot has plenty of spots and the actual Staples store is easy to navigate. Sometimes the printing and package area can be busy, but they're typically well staffed, and I'm usually greeted as I walk in. I typically order prints ahead of time online and come in to pick them up. The team does a really good job with the prints and they've been really consistent. I also have been able to order prints to be ready within a day to a few days of when I order them. I always leave myself some buffer time in case there's delays though. They have other services available here and plenty of supplies you may need for work projects or personal projects.

The UPS Store

The UPS Store

(65 reviews)

Natomas

Rianna was honestly wonderful from the very beginning to the very end. The moment I walked in, she…read moremade the experience feel comfortable and welcoming. She was super nice, polite, and approachable, and she had a calm, friendly attitude that immediately made me feel like I was in good hands. Sometimes you can tell right away when someone is just going through the motions, but with Rianna it felt like she genuinely cared about helping me and making sure everything went smoothly. She was attentive, respectful, and patient in a way that is rare to find these days. I came in with a lot of packages, and I mean I had a lot more than what most people probably bring in at one time. I was already expecting that it might be a hassle, or that I might get that look from someone who is annoyed the second they realize how much work it is going to be. But Rianna did the exact opposite. She stayed kind and professional, and she never once made me feel like I was inconveniencing her. She did not rush me, she did not talk to me like I was slowing her down, and she did not let her tone change. She stayed patient the entire time, which really mattered because it can feel stressful when you are standing there with a bunch of packages and you just want everything handled correctly. What made the whole situation even more challenging was that the data in the store was terrible and would not load. The system kept lagging, freezing, or taking forever, and it really slowed down the process. That is the kind of thing that can quickly turn into a frustrating experience, especially when you have multiple packages and each step depends on the system working properly. Even with that going on, Rianna remained calm and collected. She did not get flustered, she did not take it out on me, and she did not act like it was my fault that the store data was not cooperating. She handled it with a level of patience and professionalism that deserves recognition. Instead of acting irritated or rushing through things just to be done with it, she stayed focused on making sure everything was processed correctly. She kept trying, she kept working through it, and she stayed consistent in her customer service the entire time. She did not give up or act defeated, and she did not make the situation awkward. She communicated with me in a clear and polite way while we waited for the system to load, and she kept things moving as best as she could. She made sure I understood what was happening, and she took the time to double check things so nothing got missed. The most impressive part is that even while dealing with the slow system, she did not let her attitude change. A lot of people get annoyed when technology slows them down, and you can feel that frustration as a customer. With Rianna, I never felt that. She stayed friendly and patient, and she kept treating me with respect the whole time. She maintained the same kind tone and helpful approach from start to finish, and that made the experience so much better than it could have been. Instead of feeling stressed or rushed, I felt like she was taking care of everything and making sure it was done the right way. She also handled my packages carefully and responsibly. With so many packages involved, it would have been easy for someone to get careless or mix something up, especially with the system not loading properly. But Rianna stayed organized and thorough. She took her time, handled each package properly, and made sure every step was completed correctly. She did not treat it like a burden, and she did not act like she was trying to get rid of me. She was professional, detail oriented, and patient throughout the entire process. Another thing I really appreciated was how she made the interaction feel human. She did not make me feel like I was just another task she had to deal with. She was kind, understanding, and pleasant to talk to, even when the delays were clearly taking extra time out of her day. That type of customer service makes a huge difference because it turns an annoying situation into something manageable. She did not just do the job, she did the job with a good attitude and genuine patience, which is exactly the kind of service that people remember. Even though the store data issues made everything take longer than it should have, Rianna did not make it feel like a problem. She stayed calm and steady, and she worked through it without complaining. She showed professionalism, patience, and a great attitude from start to finish. That is not easy to do when things are moving slowly and you have a customer with a lot of packages, but she handled it like a pro. She made sure everything was taken care of properly, and she made sure I left feeling confident that everything was processed correctly. Overall, Rianna provided excellent customer service. She was super nice, patient, and professional the entire time. She handled a difficult situation with the slow system and still treated me with kindne

This UPS location is a complete joke. The customer service is rude, dismissive, and blatantly…read moredishonest. I came in to return an Amazon package and did exactly what I was told. When I came back, they suddenly claimed the return had to be in a box purchased from them -- which directly contradicts how Amazon returns normally work. I went twice, wasted my time twice, and got the same condescending attitude both times. This felt like nothing more than a cash grab to force customers into buying unnecessary packaging. No effort to help, no consistency in information, and zero professionalism. If you value your time, avoid this location. I will never return.

The UPS Store - shipping_centers - Updated May 2026

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