Extremely disappointing experience…read more We came in to get a fingerprint Live Scan done for my wife, and it was immediately obvious that Jake and his coworker simply didn't want to do it. The first thing we were told was, "We stop doing Live Scans around 6," even though it was 6:04 PM when we walked in. Stopping a service four minutes earlier and using that as a reason to turn customers away does not sound like a policy--it sounds like someone who didn't want to do their job. To make it worse, when my wife asked for clarification, Jake responded with unnecessary attitude, saying: "Oh, it's not around 6pm -- it IS 6pm." That comment was delivered with sass and zero professionalism. We were polite, respectful, and not rude in any way, yet were met with dismissiveness and irritation for simply asking for a service they advertise. If there's a strict cutoff time, that should be clearly posted and communicated professionally--not weaponized to shut people down with attitude. Customer service matters, and tonight it was completely lacking. I normally don't leave reviews, but the way my wife was spoken to compelled me to write this. Unprofessional, unhelpful, and frustrating experience. I hope management addresses this, because this interaction alone ensures we won't be returning to this location.

I'm surprised the rating for this location isn't high. I've lived in the area for over two decades…read moreand every time I'm here, I've received great service. We've used their PO Boxes and love the remodel to the place. Clean and organized and I'm very pleased with all the services that we've used, which includes: notary, making copies of keys, PO Box services, dropping off regular mail, dropping off Amazon returns, and shipping. They have other services as well.

I lost my grandma in December 2025, and I was really close with her. For her celebration of life, I…read morewanted to do something special, so I started creating my idea on an app on my phone. Unfortunately, when I went into the FedEx on Truxel to get everything printed, Everything was wrong. I felt defeated. Then Tony stepped in and saved the day. He helped me get everything in the right pixels and size so it wouldn't look distorted when printed. His customer service was great, and even though it was the end of his night, I never felt rushed. I'll be doing future business with them. And thanks again, Tony! 1/6/26

Needed to return an online order via FedEx visited my local store. I wandered a bit and didn't…read morerealize all the products FedEx sells besides packing materials. There were how to book on multiple subjects and other office related materials (excellent for us that work from home). Michael helped me with my return. He had on a unique ring so we briefly talked about that. The store but bustling with customers but staff was attentive and took care of everyone quickly.

This UPS store is consistent. I stopped in to send a package for work and the staff member there…read moregreeted me right away. I was behind one other customer and shortly after I entered a whole group of people got in line behind me. The person working was efficient and helpful, they answered my questions and were able to get my package sent and ready quickly. While it was more expensive than I anticipated, it was nice that they guaranteed its deliver within three days and the package ended up arriving earlier than anticipated. This is the first location I think of visiting when I need to send a package.

Pretty decent UPS store that's roomy and offers lots of different options. I like the self serve as…read morewell as the different lines whereas you can wait for a staff member to assist. I especially appreciate them for the way they handle Amazon returns and am never bias or judgey. Staff is friendly, helpful, and understanding. This is why it keeps us coming back. This wasn't our first time here and won't be our last.

Rianna was honestly wonderful from the very beginning to the very end. The moment I walked in, she…read moremade the experience feel comfortable and welcoming. She was super nice, polite, and approachable, and she had a calm, friendly attitude that immediately made me feel like I was in good hands. Sometimes you can tell right away when someone is just going through the motions, but with Rianna it felt like she genuinely cared about helping me and making sure everything went smoothly. She was attentive, respectful, and patient in a way that is rare to find these days. I came in with a lot of packages, and I mean I had a lot more than what most people probably bring in at one time. I was already expecting that it might be a hassle, or that I might get that look from someone who is annoyed the second they realize how much work it is going to be. But Rianna did the exact opposite. She stayed kind and professional, and she never once made me feel like I was inconveniencing her. She did not rush me, she did not talk to me like I was slowing her down, and she did not let her tone change. She stayed patient the entire time, which really mattered because it can feel stressful when you are standing there with a bunch of packages and you just want everything handled correctly. What made the whole situation even more challenging was that the data in the store was terrible and would not load. The system kept lagging, freezing, or taking forever, and it really slowed down the process. That is the kind of thing that can quickly turn into a frustrating experience, especially when you have multiple packages and each step depends on the system working properly. Even with that going on, Rianna remained calm and collected. She did not get flustered, she did not take it out on me, and she did not act like it was my fault that the store data was not cooperating. She handled it with a level of patience and professionalism that deserves recognition. Instead of acting irritated or rushing through things just to be done with it, she stayed focused on making sure everything was processed correctly. She kept trying, she kept working through it, and she stayed consistent in her customer service the entire time. She did not give up or act defeated, and she did not make the situation awkward. She communicated with me in a clear and polite way while we waited for the system to load, and she kept things moving as best as she could. She made sure I understood what was happening, and she took the time to double check things so nothing got missed. The most impressive part is that even while dealing with the slow system, she did not let her attitude change. A lot of people get annoyed when technology slows them down, and you can feel that frustration as a customer. With Rianna, I never felt that. She stayed friendly and patient, and she kept treating me with respect the whole time. She maintained the same kind tone and helpful approach from start to finish, and that made the experience so much better than it could have been. Instead of feeling stressed or rushed, I felt like she was taking care of everything and making sure it was done the right way. She also handled my packages carefully and responsibly. With so many packages involved, it would have been easy for someone to get careless or mix something up, especially with the system not loading properly. But Rianna stayed organized and thorough. She took her time, handled each package properly, and made sure every step was completed correctly. She did not treat it like a burden, and she did not act like she was trying to get rid of me. She was professional, detail oriented, and patient throughout the entire process. Another thing I really appreciated was how she made the interaction feel human. She did not make me feel like I was just another task she had to deal with. She was kind, understanding, and pleasant to talk to, even when the delays were clearly taking extra time out of her day. That type of customer service makes a huge difference because it turns an annoying situation into something manageable. She did not just do the job, she did the job with a good attitude and genuine patience, which is exactly the kind of service that people remember. Even though the store data issues made everything take longer than it should have, Rianna did not make it feel like a problem. She stayed calm and steady, and she worked through it without complaining. She showed professionalism, patience, and a great attitude from start to finish. That is not easy to do when things are moving slowly and you have a customer with a lot of packages, but she handled it like a pro. She made sure everything was taken care of properly, and she made sure I left feeling confident that everything was processed correctly. Overall, Rianna provided excellent customer service. She was super nice, patient, and professional the entire time. She handled a difficult situation with the slow system and still treated me with kindne

This UPS location is a complete joke. The customer service is rude, dismissive, and blatantly…read moredishonest. I came in to return an Amazon package and did exactly what I was told. When I came back, they suddenly claimed the return had to be in a box purchased from them -- which directly contradicts how Amazon returns normally work. I went twice, wasted my time twice, and got the same condescending attitude both times. This felt like nothing more than a cash grab to force customers into buying unnecessary packaging. No effort to help, no consistency in information, and zero professionalism. If you value your time, avoid this location. I will never return.

Adj: Efficient and Exceptional (And I'm their 100ths review on Yelp! LOL)…read more This Staples in the same shopping plaza as In-n-Out on Truxel Blvd, but tucked way in. It's a bit hard to get to, if the parking lot is busy and congested, but you will find plenty of spots in front. My first or second time to this Staples only since this is not close in my area, but I came by since it was on my way home. I had a couple of Amazon returns and this Staples was convenient for the task. The staff person was quite efficient in scanning them in although they no longer give you receipts for your returns, they will take your item, bag it in an Amazon bag, and then put a label on each bag, and then scan your QR code and then the item's label and put the item(s) into these giant boxes to collect and then send back to Amazon, painless experience, only thing was that the staff person looked a bit grumpy, maybe he was having a bad day. He was still polite, just a bit curt. I took the time to look and walk around. This store is a standard Staples, about the same size as the one near my neighborhood. There's the usual computers and printers, plus lots of office supplies, then there's seasonal items on special displays like tax prep software. There's also a Party City in this one! Convenient if you were needing decorations for a party or an office event. It is the trend to co-locate several businesses in one so then there's synergy to pull customers in to return Amazon items, and then they might decide to just actually see, touch, and try an item in person before they buy at Staples if it's carried here. Overall, I had a good and quick experience here "that was easy!" LOL

This continues to be my go-to spot for printing, so much so that some of the staff members…read morerecognize me now. While the shopping area can be busy, the parking lot has plenty of spots and the actual Staples store is easy to navigate. Sometimes the printing and package area can be busy, but they're typically well staffed, and I'm usually greeted as I walk in. I typically order prints ahead of time online and come in to pick them up. The team does a really good job with the prints and they've been really consistent. I also have been able to order prints to be ready within a day to a few days of when I order them. I always leave myself some buffer time in case there's delays though. They have other services available here and plenty of supplies you may need for work projects or personal projects.

This review is for Ms Ashley. I can't thank her enough for…read moreher help and assistance in getting what seemed like the impossible, possible. She went above and beyond, all the while graceful and had tact. I wish more customer service like hers was evident. Will definitely be using this location for all my mailing needs.

From the owner: Natomas' #1 packing & shipping experts, serving the Sacramento region Since 1990. Shipping USPS,…read moreUPS, FedEx, and DHL. Notary Public on staff. Safe & secure private mailbox rentals, including package notification. Passport photos, faxing, scanning, copying, shipping, and more.

Love my local post office. Employees are both friendly and helpful, helping customers save money or…read moresharing swiftest options to send items. I visited the other day and a customer began to be nasty towards the employee at the desk; so much so I was going to need to walk out or intervene. The employee kept her cool, the customer realized her error in what she was asking for and apologized to taking the paperwork back from the employee (but no apology for her nasty, curt tone). I was the next customer and the employee perked right up like nothing happened. Shout out to our service based heroes who endure what they shouldn't have to.

I've visited this Post Office quite a few times over the years, it's pretty close to my house and…read morehas a good amount of parking up front (though it can get busy). I typically stop in when I need to buy stamps or send something that requires a little extra attention or tracking. On my latest visited there was a small line of people and the person up front was friendly and helping everyone efficiently. I ended up buying a few different packs of stamps, including some very cute year of the snake stamps. I always opt for forever stamps and after making my purchase I was able to add postage to a couple of letters I had going out, put them in the box and I was on my way. The Post Office isn't always the most fun or glamourous errand, but I've had good experiences with the staff here so far and have been able to get the job done.

Very nice little shipping and packaging supply store in North Sacramento! When I needed…read moreirregular-dimension boxes, I found Box Brothers. They greeted me right away, helped me find exactly what I needed, and even cut the boxes I purchased down to match my exact size specifications. Highly recommend Box Brothers! Support your local shipping and packaging supply store.

Had to get fingerprinting done for a state license and so many places were closed due to COVID…read more Thankfully I called and they were open so I could schedule my prints. It seems to be a family open place. When I walked in they were super friendly and let me know of precautions they were taking. I was in and out in under 3 minutes!!! What a great experience! My only regret is not having cash for the Mexican pastry place next door! Lol

I stopped by this location today to renew my roadside service membership and to pay my dmv…read moreregistration. Anika E greeted me at the information/reception desk . She was very friendly and helpful! Great customer service! I inquired about travel agent service and she made sure to give me all the information that I needed to inquire , both online and in person with a local Travel Agent . After a brief wait , I was called by an agent rep who was named Anika P . who was also very friendly and knowledgeable about all the services. She made me feel very welcome during the visit , from star to finish . The basic membership is still reasonably priced! I've been very disappointed in the Customer Service I've received at various businesses throughout the Natomas Area, however I can say Triple A renewed my confidence that some people and businesses really do care about their customers! There is average customer service, good customer service and then there is AWESOME customer service! I definitely received the latter today! Please give both these ladies a raise ! Pronto :-) .. Until next time !

By far one of the best customer service experiences! From the manager that greeted me at the…read moreentrance and providing me the forms that I needed while I waited to Anika helping me transfer my titles. Such a seemless and great experience!!!!!

I wish I had gotten his name, but the young gentleman who assisted me around 4:45 PM today was…read moreincredibly professional and helpful. I came in with several pieces of mail and wasn't aware that the envelopes I selected already included prepaid postage. I asked him whether each item required one or two stamps, and he kindly weighed everything and confirmed that only one stamp was needed. Because I had several questions, neither of us realized right away that the envelopes were already prepaid. After I completed the transaction and left, he actually ran outside to let me know that I hadn't needed to pay at all. He immediately offered to process a refund back to my card. While the amount wasn't large, I truly appreciated his honesty and the extra effort he made to correct the mistake. Employees like him are exactly why I take the time to leave positive reviews. I will definitely be returning!

I don't head into the UPS store often, but it's nice to know what to expect when I do need to send…read morea package. While there's usually lines when I stop in they always keep them moving. The staff is very helpful and I appreciate them being able to walk us through options and pricing to send items. While sometimes it feels expensive, so far everything has made it safely to its destination on time or early.