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    US Post Office

    1.5 (156 reviews)
    Open 8:30 am - 5:00 pm

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    Best customer service and speedy lines IMO.
    Irene G.

    I'm really surprised the reviews for this post office are not 5 stars. The lines go quickly and the staff here have always been professional, cheerful and caring when we come here. In fact, We always go out of our way to come to this post office whether we are in Pinole, El Cerrito or the Richmond Post Office on San Pablo Avenue. The lines are too long at the other ones or the staff just don't have the caring customer service quality that we expect and that we see at the Nevin Avenue Richmond Post Office.

    The workers who helped me seem to not like their job. There is a lot of negativity when you walk in, it seems that they don't like me because of my skin color, she was with that ugly attitude, telling me that my appointment was already canceled 2 minutes ago and she didn't want to help me. After me, a lady of the same skin color as her walk in, but she treat her very well, she greeted her and everything, you easily realize that there are preferences. She was like "no miss, you have to make your appointment online again" and at first she told me that she was going to help me reschedule it" and when I left the two ladies started laughing. This is not unethical, not professional, sorry this is ridiculous.

    Susi G.

    The lady that was there I believe her name is Casandra was very RUDE and SLOW there was a lot of people in the Passport office. I asked if There was a supervisor or manager and she said there was no one there. After being there for over an hour she decided she was no longer going to help anyone because her printer broke. She made myself and everyone else there waist our time. This place needs a professional Director/Manager.

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    4 months ago

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    11 months ago

    0 stars if i could. customer service sucks and they wont even print your shipping label out if you pay for it.

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    5 years ago

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    2 years ago

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    2 years ago

    Post office suppose to be open at 8:30 but the workers were in there gossiping and had to wait till 8:40am

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    8 years ago

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    5 years ago

    Terrible Customer Service and the manager is very rude.Never ever visit this location it Horrible. They lost 2 weeks of my mail!!!!

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    9 years ago

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    Instead of going to El Cerrito, I now try to go to this post office whenever I can.

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    US Post Office - postoffices - Updated May 2026

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