Staff are rude and irresponsible. They are reluctant to answer a simple question. Whoever is the manager here should be fired immediately. I am shocked that this place is still open. This is a perfect example of government failure. read more

I scheduled my passport appoinment a month ago. Its today Aug. 1 2026. I even recieved a reminder of my appointment today. Only to find out that there is NO AGENT to do it today. And that girl who is in side was SO RUDE! " THERES NO AGENT TODAY THERES 2 NOTICES OUTSIDE" LIKE I SAW IT . That girl is just so inconsiderate and not even apologetic wow and you are a state employee!! Youre welcome for my taxes! read more

They don't take outgoing mail. They also are cash only and will only take exact change, to the penny.

fast service really recommend this spot , james & ebony are great staff, service is very quick, nice local spot.

I'm from Vietnam, I don't know why are so many haters here but just let you know that ruin other people or business's reputation is just the action that condemn yourself that you are throwing your emotion anger to people that work hard for transporting your item. If you don't like their service then just switch to other area that could satisfy your standard. They did flawless job regardless of how people leave negative feedback for their attitude, I just received my item after the seller sent my rog maximus through this store for last 2 days. Wage per hour is quite terrible, my personal experience about this type of low wage job gained me another aspect to them and understand why they are sometimes have improper attitude. At any rate, I'd give them 5 stars or above if I possibly could, their working quality is undeniable, we should look at their positive side instead of keep focusing too much about negative sides. read more

-0 stars. Customer service is terrible, if you don't enjoy working there just switch jobs don't make it a complication to your customers. I would recommend the extra miles to go to a usps office at Pinole or Berkeley, if you need to do any service apart from just dropping off mail. read more

Wish I good give a - 0 Star review. I think maybe they enjoy their reputation of the most heinous customer service, so no one will bother them with real work. Rude, stupid and go out of their way to make sure you don't get to the service you need. Someone needs to look hard at why these people work there. read more

Poor services and attitudes. Passport services. We were there for 2hrs early before the appointment. Just in case we miss out on something, we still have time. One of the employees told us to earl wait outside the glass door. After almost 2hr, after 4 groups of people, she finally called me inside and found out I didn't have the printout. Then I drove back home, got the printout, and went back there. The other employee told me that the passport service employee canceled my appointment because you were 5mins late. And she was gone already. By my observation, services take 15-30mins to complete(case by case). Why cancel us in 5mins? And I did not get any basic customer service. They just had us wait there for almost 2 hrs and canceled on us after all--everything they said was just cold, and no empathy at all. read more

I like going to this location on Nevin AVE. because it's the closest to me and not so busy. I've been going there for a good 15 years. To be honest the customer service sucks. The Clerk that is mainly there is always very rude with a bad attitude. You can tell she has her select favorites. She is also very rude to those who have a language barrier. You ask a simple yes or no question and she answers with the worst attitude. She should not be positioned in the front dealing with customers face to face on a day-to-day basis. This may be the most important job she's ever had and she seems to hate every bit of it. Her attitude rubs off on the other employees. read more

0 stars if i could. customer service sucks and they wont even print your shipping label out if you pay for it.

I'm really surprised the reviews for this post office are not 5 stars. The lines go quickly and the staff here have always been professional, cheerful and caring when we come here. In fact, We always go out of our way to come to this post office whether we are in Pinole, El Cerrito or the Richmond Post Office on San Pablo Avenue. The lines are too long at the other ones or the staff just don't have the caring customer service quality that we expect and that we see at the Nevin Avenue Richmond Post Office. read more

US Post Office - Best customer service and speedy lines IMO. - Post Offices Near Me - Richmond, California

The workers who helped me seem to not like their job. There is a lot of negativity when you walk in, it seems that they don't like me because of my skin color, she was with that ugly attitude, telling me that my appointment was already canceled 2 minutes ago and she didn't want to help me. After me, a lady of the same skin color as her walk in, but she treat her very well, she greeted her and everything, you easily realize that there are preferences. She was like "no miss, you have to make your appointment online again" and at first she told me that she was going to help me reschedule it" and when I left the two ladies started laughing. This is not unethical, not professional, sorry this is ridiculous. read more

US Post Office - Post Offices Near Me - Richmond, California

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I don't even know where to start. I don't know if the worker that helped me had a bad day, do not like their job or what is but there is so much negativity and attitude going on. Both of the ladies (on different day) that helped me and my parents are rude, disrespectful, inconsiderate. I am not from here naturally but yes I can read, write and speak English but it is not within my scope of occupation therefore we came for help. If everyone can do your job, what is the point of hiring you! Both of the ladies threw so much attitude at us "don't you know how to read?" "I have to get the next customer, fill the application on the side and bring it to me when you are done" ... read more

I was on a chase trying to pick up my package as it said it is available for pick up. I first went to the annex location and without checking my tracking number, the lady told me the item is in a truck already so I left thinking maybe they will deliver to my house that evening. I waited and nothing so I decided to go to this location the next day. I told the lady at the counter and she asked for my tracking number and told me that it left the facility that morning so I would have to wait until the mailman delivered that day. The lady was nice and assured me that my package would be delivered that afternoon and that the system is a bit delayed. I felt better knowing that my package was enroute to my house even though I left empty handed! read more

This place is horrible filled with a bunch of grumpy lazy loser staff..waiting list for passports is a month or longer I was felt so upset and disrespected when I went here.. read more

Go to this post office if anywhere in the vicinity! They're friendly here and it's often less busy than El Cerrito. Plus, it was in danger of being closed by the USPS a few months ago due to lack of business. The way USPS works is the locations will get more funding and justification to stay open the more items that they intake. Downtown Richmond needs to have a post office for civic-ness, convenience and revitalization. Instead of going to El Cerrito, I now try to go to this post office whenever I can. Plus, the people working here are friendly. read more

The female passport clerk was so rude. She yelled at a minor customer who arrived on time for her appointment saying "my break starts in 15 minutes I'm not going to waste my time on you, you have to reschedule". Going through all the reviews I see why this store has a very poor rating. If you can go to a different location, do that. These employees need to be trained and be taught some customer service skills. I bet this employee is the type of person that treats customers like trash but when she's a customer she demands spot on customer service. Who even yells at a little girl like that? Worst thing I have ever witnessed as a customer. Don't come this location, unless you want to be treated like trash. read more

Sandy is a SUPERSTAR at the US Postal office in the passport section. She was so wonderful to work with, extremely professional, kind, and caring. She went through our daughter's first time minor application photo very thoroughly and made sure the photo met the requirements. Sandy then helped take another photo because the one we had wasn't great. She is the best photographer and got our baby girl to smile. Thank you Sandy for making our daughter's first passport application so effortlessly smooth and easy. We will definitely come back just for Sandy! read more

I was here a couple of days ago and this one black lady working yesterday on Thursday was being super disrespectful even tho I tried to be as nice as possible but all she did was make fun of people after they left for example someone who was different whatever you do don't go to the women on the right read more

The lady that was there I believe her name is Casandra was very RUDE and SLOW there was a lot of people in the Passport office. I asked if There was a supervisor or manager and she said there was no one there. After being there for over an hour she decided she was no longer going to help anyone because her printer broke. She made myself and everyone else there waist our time. This place needs a professional Director/Manager. read more

US Post Office - Post Offices Near Me - Richmond, California

Post office suppose to be open at 8:30 but the workers were in there gossiping and had to wait till 8:40am

I came in 15 minutes before closing on an errand for work. I had a somewhat complicated stamp purchase, and I definitely needed some guidance to help me get what I needed. Lavette was super courteous, helped me count out all totals, solve my problem and had a sense of humor about it all. Another woman sitting behind the counter was also friendly and jumped in our conversation before another customer came in. There was no line when I came in, but when I left there were about 5 people in the lobby. As I was leaving I heard the next customer being greeted on a first name basis. I was nervous going in with such a big request so close to closing time but I had a pleasantly positive experience. read more

You really have to go out of your way for me to post a negative remark and issue one star, and yet, the RMPO has managed to do this. The customer service at this PO is the rudest I have ever encountered in the entire Bay Area. If you dare to ask a question their answers are monosyllabic, and they act like they're doing you a favor. No doubt they get all kinds of personalities but if they have such distain for their job they should work elsewhere, or at least not with the public. The real question is why hasn't management replaced them? -1 Star, really. read more

This place is horrible. I went to mail a package and this person ,I wish I would have gotten her name. but she was was black with long braids had the worst attitude. She tossed mail at the customers and had a smart remark for everyone. If you don't like your job stay home. If anyone knows the Richmond post master number let me know because I will be calling and making a complaint. read more

Worst service ever. I had a passport appointment on Friday. I arrived 20 min prior to my appointment, and when I got there I was received by a very rude african american woman. She said that the person in charge of passports had something to do and had to leave earlier. I was never informed of this, at least they could've called me in advance. She said in a very rude way to "go online and reschedule. There's no way around that." read more

The staff are rude and discriminatory towards the disabled. My first experience bringing in a service an animal I was told I needed documents for my little poodle puppy Louie or I could not come in and under California law it is illegal to request paperwork. Then just today I was kicked out for simply cutting a priority mail sticker and using it to try to mail something 1st class. Aside from the waste they made me produce these people were caught in another spat with a customer just before I arrived. Incompetence, rude, discriminatory and probably self-loathing that they must hate their jobs to be so rude. The worst type of employees. I'm going to get a discrimination investigation going into this place soon. 0 Stars. read more

US Post Office - A place of anger! - Post Offices Near Me - Richmond, California

I go today with my wife and my 2 kids and there was a Shit make appointment here ,personal here is garbaje , i give a less star, dont make appointment here . They treat you like if u own your life to them . Mf ...SB .. read more

Please don't go to this usps store if you going to renew passport the clerk are so rude and disrespectful. The clerk are like its your life defend on them. This usps store must be close or change the clerk or atleast train there workers of costumer service. If you don't want to ruin your day don't go to this store..... read more

Dominique definitely needs more training and customer service skills , I always visit but never had such an unpleasant encounter with anyone else. I walk in and ask for a pen and Dominique says I don't have one but doesn't even look smh. read more

Terrible Customer Service and the manager is very rude.Never ever visit this location it Horrible. They lost 2 weeks of my mail!!!!

Please help save our Nevin Post Office!Before Feb 8, 2017 write a letter that might save this centrally located Post Office within our community. More info here: https://www.facebook.com/richmondmainstreet/posts/10154329541016696 read more

The ladies in this post office are fantastic. I had a lot of packages because I'm trying to limit going out due to covid. With everything going on they were upbeat, funny, fast, and efficient. I wish this post office were closer so I could take all of my business to them. Thank you for your grace and professionalism during such a scary time! read more

I rarely go to the Post Office and this is my first time to go to this one as I recently moved in the area. Lavette at the window was very rude. When my husband and I came up to her window, she pointed at the woman behind us and said, "was she here first?" in a very accusatory tone. We will never cut in line. Then when I asked if I can get a receipt, she rudely said, "you'll get one when the transaction is complete." She has no sense of what a good customer service is. She should be trained. read more

I went to this post office and the clerks are not very knowledgeable of the postal rates. They are rude and slow. I will not be back there soon unless they change these employees. They are horrible. read more

Great place to go if you want to be treated with rudeness and disrespect. They staff here will actually go out of their way to make your day more difficult. read more

I am a guitarist and I recently moved to Hawaii from New York. Bringing my large pedalboard on the plane wasn't really practical so I figured I'd have my folks ship it out to me. Used parcel post to save money and it still ended up costing me like $65 with insurance and everything. Well that was a mistake. An essential piece of my gear for working is now stuck in the black hole that is the Richmond USPS facility. Like others have said, a LOT of packages going to Hawaii from the mainland pass through this god forsaken place. Now it seems that this place is pretty disorganized and unaccountable to begin with, but add to that the fact that the USPS as a whole is penny-pinching out the wazoo, and you get a situation like this: THEY WILL NOT SEND A SHIPMENT OUT TO HAWAII UNTIL THEY HAVE COMPLETELY FILLED THE SHIPPING CONTAINER. So if I have something sent to me and it's the first package to go into a fresh new shipping container, then that package will sit in that container until they've filled the container completely. This can be weeks, sometimes over a month. The band I'm working with is about to get extremely busy, so is the USPS going to pay for the rental gear I'm going to have to use in the meantime? Yeah didn't think so.... read more

I only gave this lame place 1 star because I couldn't give it a BIG FAT ZERO!!! This will be a rant because the Richmond USPS doesn't give a rip what I say about them... I have two packages that I'm still waiting for their delivery. One was a book I purchased from Amazon, that the seller sent on March 2, and the other was a parcel bought through eBay and sent on the 5th. It is now March 25th and neither have arrived. Both were tracked to the Richmond USPS sort facility, and now it's supposedly "in transit". BS!!!... Unless "in transit" is code for "I stole your stuff and I'm reselling it on eBay" This isn't the first time I've had a package mysteriously go missing at this pathetic place. The only explanation that was available was found on the Internet. The explanation goes like this: packages going to Hawaii through USPS's Richmond facility are shipped in a container. Once the container is filled, it's put on a ship and it makes it's way across the 3000 miles of Pacific Ocean, where it goes to the Honolulu sorting facility, then to your local PO, or mail box, and finally arrives in your happy little hands! Here is where I call BS! Even if that stupid story is true, you can't tell me it takes several weeks, or sometimes longer than a month, to fill a container with packages going to Hawaii, and then ship it via boat...! It's called inept, second rate, in efficient, and unaccountable. I've had boxes sent from Hong Kong, Seoul, Tokyo, and Canada get here WAY faster than these jokers. Too bad the Richmond sorting facility makes the rest of USPS look bad! Update: the Amazon package came in on the 27th (25 days), but I'm still waiting for my other box... read more

Ordered an item from ebay on the 27th of August, arrived at the Richmond post office on the 7th of September and that is it !!! No movement of the package in the last week.......this is insane. I've sent packages from here in Hawaii to the Philippines that have gotten there faster. It truly boggles the mind how a facility can be so poorly run and managed, if it were up to me based on all I've now read about this place, they would all be fired! Too bad there weren't any negative stars available to rate these guys with. read more

I walked up to the counter, immediately the post office customer service (Charlene) criticized my face mask, saying you wear a ventilated mask which is no good to reuse once you use it once. She handed me a page of health awareness notice. But she has no gloves. I asked if she will take my stamped mail along with the priority mail that I am getting Stamps. She said my envelope weighted whatever lbs. I said this is flat weight. She said no and charged me almost $9. She also refused to take my mail, saying it will be against the law to take my mail at the counter. She said I have to walk out and put that into the mail collection box. Guess what, I didn't like this post office it's just the one close to my place doesn't open on Sat. Charlene, you are like that last time. You are the same or worst this time. Good luck to you. read more

This place is one of the worst post offices ever. There is one good clerk there who is friendly to Caucasians and the others obviously prefer not to deal with them. The lobby hours are short and if you have a PO Box there they don't really put the mail up at all before at least noon. Most post offices have mail in box by 10am. Not sure why you can't get decent postal service anywhere in Richmond but it's definitely a challenge. read more