Hours say open 10am but 30 mins later there was a line and it was still not open. Heard the supervisor couldn't be found. Disappointed at the inaccuracy, but thankful for the honesty. read more

Packages dropped off were not scanned. Unable to track package sent. No help from grumpy lady behind the counter. You can tell she hates her job. She will not greet you or try to help you. read more

The main complaint I have about this place is the hours. They are open for about four hours daily or so and if you are working, that means you have to arrive on a Saturday, where they are open for three hours. But they are our main post office so here is the good, the bad, and the ugly. The good is that they held our mail for about two years because our HOA management company sucked. They did this again after the below-mentioned unhonored vacation hold and they held our mail. I got to know the woman working there and although she knew my name, she insisted on seeing my ID which I really appreciated. Too many shady folks running around and I totally understood. The bad is that they got tired of holding the mail and delivered it one day without notice. They know that we have a history of theft and don't consistently deliver packages to our units as we've requested and they've promised. They have left some big packages in the lobby and thieves walking by, are very much tempted. They also left a medical package for me in front of my unit, although I've asked them to deliver it to a neighbor who is always at home. The ugly is that they didn't honor one of my vacation holds and my mail was stolen. And it was a hold that I put in early. They also deliver mail to broken mailboxes. I have the USPS service where they tell me what mail is coming, however, I don't always receive it. My box is empty for days. When I finally called someone, they said that sometimes the package will arrive days after it's supposed to. Really?!? I've had so many issues, that I had their direct number which they answered the first time I called. After that the phone rings and rings and rings, which means that I have to go up and talk to the manager. I didn't get mail for almost a month in my box, no burglaries (nothing on the camera) and when I went there, they told me that even when I get a notification from them that I have mail coming that it still may not be delivered for a week. So what's up with the daily notifications when it doesn't mean anything? Something is up with them. Another issue is that they are responsible for delivering our mail. We have a post office that is closer to us and they have more hours in which they are open, however, they provide a place to send mail, buy stamps, and have a neighborhood post office. They are closer to my home and would be a better choice. read more

S/O to the lady who kept my package secure even though I didnt come pick it up after I was sent a notice that they would send it back if I didnt come pick it up . read more

They are supposed to open at 10am. It's 10:15 and there is a line waiting outside. Horrible service.

Service was nice, could've used a few more attendance. Some of the prices was reasonable overnight prices could've been a little bit more reasonable. read more

I just wish my mail man could deliver my packages to the right address. THREE more packages this week were 'delivered' according to the tracking info, but I never got them. I have had this happen a few times before and I learned that my neighbors who must have received the packages instead do not return mail that does not belong to them. Plus the post office can apparently do nothing once the packages are listed as 'delivered', so I just lost another couple of hundred dollars worth of packages. They literally have one job, just to put the packages in the right mailbox. I think I will have to have my mail held at the post office and collect it myself, since I can't rely on the post office to deliver it to my address. Numbers should not be that complicated. read more

My package was delivered. The key to the package locker was in my mailbox, but it was bent and I couldn't get the package locker open. I called the Hilltop Carrier Annex. A person answered the phone immediately and got in touch with the mail carrier for me. The mail carrier offered to meet me at the package locker in 20 minutes. Meanwhile my husband came home and got the key to work. He brought the package into the house. I called the Annex back, got the same lady on the phone and was able to tell them the problem was solved. I thanked them for the terrific response and service. And I'm saying THANKS again, here! read more

OMG!! PROBLEM AFTER PROBLEMS I'm here right now Monday 2:18pm and there closed!! Are you kidding me. Lazy workers no signs out in the window explaining anything, I also called as well. This horrible rating is for the inconsiderate workers. We come out of our way to pick up our packages during business hours and no ones there. What's the point for this place just shut it down!!!! I always have a problem coming here, if it's not the poor customer service. It's lost packages or stolen and like today not open on work hours. Get your priorities straight because if you continue to get these awful ratings you should be shut down. I rather my package goes to the one on 23rd street Richmond post office read more

This place is a joke! I have 2 bumpers to be sent off, got it weighed and measured and everything ready to be shipped off. Then I go the next day and Julian gives me the run around saying he can't ship my package even though it was already approved and ready to go the day before. Julian was very unprofessional saying "let me do my job." Sucks that I got two different interactions. I asked him if he can raise the scale like the other lady did yesterday and he said straight up NO without trying. Apparently he knows his job so well and we are all just dumb. read more

When all other US Post Offices have long lines, the US Post Office Hilltop Detach Delivery Unit is the secret location picking up packages, mail, and sending mail/packages out. Not too many peeps know about this US Post Office because it's next door to the YMCA, hidden from Richmond Parkway/Fitzgerald . . . Sshhhhh~it's a local secret! read more

US Post Office - Post Offices Near Me - Richmond, California

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Poor Costumer Service I'm here on a Saturday to pick up my package. Business Hours said Saturday - open at 9:00am I asked mail man if they have anyone coming in and said they don't know what time they open lol are you serious right now. read more

So I spent a lot of money online, and the mail man gave my experience package, to the wrong house! Thank god my neighbor gave me the package. Then I call to put a complaint, and a lady answered stating they are close, and hung up on my face. I called again she said everyone is out the door, Like haven't you guys heard of an answer machine!? And why do they even answered the call? read more

Mailboxes at my condo complex got vandalized a few days ago. So mail is not being delivered to this location, nor is the mailbox being repaired. Today, I called the post office to find out if I can go there to collect my mail. I let the phone ring and ring until it finally stopped ringing. No one picked up. I guess I'll have to go there and wait. Maybe someone will know where my mail is. We are a third world country now. I guess I need to get used to it. read more

The website says it's open at 9am however it doesn't open until 10am on Saturday. Lots of people had already shown up thinking it's open as listed. Please update your site ! read more

This is a terrible office The person working their is mean and rude. They take a long time to receive your packages or letters.

Slow. Vacation dates used on line seem to be lost in translation. They've had a hard time finding my packages that were here. And I've had pretty good service, too. Hit and miss sums it up. read more

This place is horrible and desperately needs to be cleaned. The moment I walked in I was treated like a prisoner. Sharp attitudes, Reps not once smiled said hello and /or how may I help you? The is a wooden door that seems boarded up and a sign written in marker across it that reads "knock on door the door bell is broken " then when you knock on the door they don't answer and / or you wait. So, when you knock harder the Rep pulls the door open and stares at you like you are disturbing her. Well hello!! Worker, welcome to hummmm work! read more

I had an EXTREMELY important package (package that contains papers required to start my new job) that was supposed to be delivered to me by Friday, at the latest according to the USPS people. This is an important package that I needed by this upcoming Tuesday morning by 8am. Friday came and went, no package. Saturday, I wait ALL morning and left when there seemed to be no sign of the package, I decided to go run a couple important errands before the day got TOO far away from me. Of course, I come back about an hour later, and there was a notice that an attempt was made to deliver my package. Figures. Sunday, I knew there was nothing I can do about it and Monday (today) being president's day, I attempted to call this Post Office (where my package is being held) to see if they were open. Someone picked up, I asked if there were open and the man on the phone said "No" and immediately hung up. I called back promptly and politely said "I'm sorry, I just called and I just..." before I even got to explain my situation, he said "There's nothing that can happen". How rude!! If you guys are closed, then why was there someone answering phone calls? Horrible service! read more

I went to pick up a package at this office because the mailman(reserve) didn't bother to Knock or ring my doorbell and not even leave a notification slip. Just found out by app notification when I went to check on status of my of my package. Waited in line for over 45 minutes just before closing time. Lady at pickup counter was to lazy to look for my package and told me to come back the next morning. The package counter was just 10 feet from her. Saying the mailman hasn't come back yet and they no longer ring or knock because of Covid. I told her my regular mail lady always knocks or rings the doorbell when I get a package. I also told her I was a mailman myself and quit with the BS. I told her I also knock or ring the doorbell when I have a package that requires a signature as all carriers are told. All the mailman were coming back when I was waiting in line along with a dozen other customers. I just hope my package is there when I return tomorrow. It's an expensive package worth over $1400. Two people ahead of me also came to pick up their packages, and I told them they might not get their packages, sure enough they didn't get it. Worst post office ever. read more

This USPS could be so much better, I've been to plenty of postal service offices before and not one with the customer service they provide here, there is this African American woman who seems to have lost pride in her job or maybe she is mad at life or she hates her job but at the end of the day she IS getting payed to do a job so if she doesn't like it or doesn't enjoy the job she shouldn't be working with customers, worse attitude I've seen when it comes to customer service in a long time, I work with customers myself and if I behaved the way she does I wouldn't last too long because I would get fired for that behavior I did talk to a supervisor and he said he would talk to her but her attitude never changed she is as rude as she can and customers pay the price, she is diminishing the hard work of other employees with that attitude because she gives a bad name to the USPS and her coworker and even other USPS employees. read more

The employees of this Location are fantastic! They are always polite and gather my mail quickly. I am grateful this location is very near my home. I am always treated with respect (and give them respect). It's clear the USPS doesn't consider this facility to be important by the lack of workers, but the employees give their best anyway. read more

Worst Post office ever. They don't carry stamps and it only has one line. They don't have all the postal services. Just package pick up and just regular mail. Avoid this place if possible. read more

Always professional & knowledgeable. Never had any issues with them. Courteous clerks inside. Very well run. A+

The WORST post office ever!!! You literally get no type of help. I've called many times but they keep hanging up on me. When I was finally able to contact them I asked for a supervisor to speak to about two of my packages since the lady before didn't know what she was talking about. The supervisor herself was NO help at all. She said she would call me back later or the next morning. I never got a call back. I never got my packages. Literally the worst post office and customer services ever. I called Pinole Post Office just to see if they would pick up and they did..... This place has the phone ringing. Lazy as fuck! read more

Mail in Richmond sucks. Two years ago I moved and couldn't get my mail forwarded. I called and wrote letters and all I was told was that the mail was being forwarded. When I told them I knew it wasn't because the people at my old address called and told me I had a crap-load of mail for me to come and pick-up, they assured me they'd look into it. They didn't. I had to fill out new forwarding forms and finally, that fixed it. Now I'm back, living in Richmond and people have been calling me to say that their mail to me is being returned. I also received a notice on my door to pick up a package and when I got to Hilltop, they told me there was no package for me and the notice was probably left by mistake. Also, everyday I get mail for the previous tenants of our apartment. What the hell, people?? read more

This is the worst method of having a package delivered, I will encourage every body to double check ,if it's free delivery most likely you are going to experience the nightmare of having to find your missing package with the usps and guess what they scan your package , is on every body email saying usps has it and they can't find it read more

Right now there is HIGH THEFT going on at this post office and the customer service is NOT good. I sent a package & it was marked as wrong address, I knew then something was up. So now all of sudden they can't find my package & the last time it was scanned was when it was marked as wrong address & I scheduled redelivery right away. You they redelivered it? No... Please call & file a claim with postal Inspection 1-877-876-2455 as well as a claim online, this is how that handle the matter the proper Federal way when you call postal inspection. The more complaints, the faster they look into what's going on at that specific station or plant. read more

Found that several items I am waiting for arrived at this post office and never left. I had this problem with a Richmond post office a few years ago. When I googled it I found that the mail was being stolen. I assume the same thing is happening here. read more

I like my regular postman. He make sure I get my packages. I usually see him in my security camera walking up the stairs before he knock on my wall. If the security gate is locked and I'm not available he has my permission to slide them under the gate onto the porch. Today i found a (Sorry We Missed You) pink slip in my mail box. He came earlier than usual and I missed him (My Bad). The package required my signature otherwise he would've slid it under the gate as usual. It pays to be kind, respectful, & appreciative to your mail carrier. FYI . If you are expecting important packages tell your mail carrier or leave them a note taped to your box in advance. If you track the package and see he/she attended delivery and it's still during business hours. Call your local post office and explain the urgency. They can call the mail carrier and have him/her return with your package before ending their shift. read more

If I could give zero stars I would every time my mail gets delivered to my house the post office lose it some how!!..I had a packaged supposedly delivered last Friday the email clam the driver left it in my mailbox which is untrue because the package wouldn't even fit inside my mailbox!!..I was home the entire day and never did they knock on the door so I call the office some rude guy said he would check with the driver and give me a call back on sat it's now Monday and I still haven't received a package or a phone call!!..I'm so pissed I called all day and no one ever picked up read more

My mail is constantly delivered to my neighbors, and I receive theirs. Today I got a notice that a package had been delivered to me. It never had been. It had not been stolen, as I was at home when the letter carrier delivered my mail. The carrier must have given it to a neighbor and marked it as delivered. Why do we get different carriers all of the time? read more

Literally waited a little more than 10 minutes for someone to open the window & help me. Worst pick up place ever. Avoid at all costs.

No guarantee on redelivery. I missed a registered package at my home and went to the usps website to arrange a redelivery for the next day, received a confirmation email and everything. I waited ALL DAY at home the next day. Package never arrived. I went to the post office the next day and was told the supervisor never passed the redelivery notice along to the postman - no explanation given. It is also not a very convenient location. read more

Lazy people work here. Lazy people that don't care about promised delivery dates! Lazy, inconsiderate management. Lazy drivers. It's pathetic for being a part of a government office. Joseph, their "supervisor" thinks it's ok to verbally attack people and threaten to withhold packages. Belittling someone for the Po's lies is unacceptable and they cannot take responsibility for their employees. read more

Place sucks. The lobby feels like a holding tank for interrogation. U ring a doorbell, they open the door, take ur slip, then close the door back on u while theyre searching for it. read more

horrible customer service, I've been waiting on a package since February 5th 2016 and now it's February 13th 2016, I've spoke to my mail man (Asian guy) if he could re-deliver my package he said yes next day, it never came , he never came , I call the lakeside dr usps they tell me they see the package but it wasn't delivered because the post man ( Asian guy) wasn't there today! ( so I guess you don't get your mail if certain ppl are not there!!) the Asian guy on the phone told me he will make sure it will be here by any mail man for this route by Friday, now it's Saturday and it's still not here . So everyone at this usps has lied to me and being dishonest with my property! I don't know if they stole it and just giving me a run around or they are that unprofessional that they can't do there job correctly! I'm highly upset and will make sure my voice is heard! read more

Worst. Every time I request a vacation hold it never gets accomplished correctly. They never, in the 4-5 times now I've done a hold, deliver the mail on the date the hold ends. I have to call to ask where is my mail. On the times that I've requested for them to hold it at the post office, they send it out for delivery. The problem with that is if you're not home when they knock at the door, you have to wait another day and sit home to make sure you get your mail. Evidently, they don't pay attention to dates or requests of what to do with the mail when you return. So when you return from vacation, instead of the mail being there to pick up you have to jump through hoops to retrieve it. read more

The customer service is crap. Do not go there unless you like getting upset. They are stealing packages and they don't care. So called supervisor Anna is a liar and thief letting all this go on. I paid for my priority envelope to be delivered a week ago and they delivered to wrong address. Trying to get it back is impossible. Trying for 10days. This is supposed to be a government agency without regard to customers who like myself try to run a business around these clowns. Very dissatisfied overall how someone can steal something from someone else and all they can say is "Mistakes happen!" We are sorry and if you want to make a big deal about it there's nothing more to do. People who work in customer service should have a good understanding about communication skills and proper language, as they have none at this location. Use Ups or Fed-ex the postal service is dying and they are doing it to themselves:( You have been warned. Don't go there read more

So far I have been on hold for over 40 minutes. I am just trying to find out if they have my package that they were supposed to deliver to my apartment. All I want to know is if they have my package so I can go pick it up. The women I was on with for only 2-3 minutes was not very helpful either and didn't even bother to ask me for the tracking number for the package. I would not recommend calling them even if it is for a very simple thing. read more