Stopped by the Pinole Post Office on Friday around 1 PM to send some mail to my aunt. This is the only post office in the city, so I expected a bit of a wait. There were only two women working the counter, and the wait ended up being about 5 minutes. Given the circumstances, things moved along reasonably well. The woman who helped me was actually very nice and helpful, which made the experience easy. Customer service was good, and I appreciated her patience. That said, this location could definitely use more staff, especially considering the time of year and how busy it can get. Overall, it was a good experience. I'd recommend this post office and would return. read more

US Post Office - Post Offices Near Me - Pinole, California

1/23/25 - I'm in this post office this morning at 9:00. There's no one in line There's one person behind the counter. She's on the phone. Apparently it's a personal call because she's calling the person by their name and she's looking at some document and they're going over something. There's no one else there and I stand there while she continues on with her personal call. Why is there one person and she's on the phone? Can anyone tell me why this is acceptable? I stand there like a moron and after a couple minutes, someone else finally comes in the register next to her and calls me over. Then she starts helping the other person the phone. So I'm standing there while BOTH people are helping the person on the phone I go back in line as I realize standing there was a waste of time. Maybe a third person will come out and actually do their job? Is this possible? Why did this second call me over and then start helping the other lady. Was it to be a jerk on purpose? Can anyone at the post office explain it to me? So now, the moron that I am, am standing there in line, still the only person, as the two people behind the counter are talking to someone on the phone. After a couple more minutes the first lady finally calls me over and starts to assist me. She's giving me nothing but attitude because she can see I'm not happy. How dare I not be happy standing there in a line while she and the other person on the phone talk to their friend. Stupid me. She's curt and clearly wants to be done with this transaction - just hands me my receipt - it's the first time I can ever remember the person behind teh counter did not circle the part on the receipt and tell me to take the survey about her service. And this is the first time will do the survey. I want to make sure the USPS is aware of the ridiculously awful "service" the Pinole Post office offers. 2 people behind the counter, both helping someone the phone. 1 actually calls me over and then helps the person on the phone. Why did she call me over? Why am I getting attitude because I have the audacity to not be happy that two people are yapping on the phone instead of helping customers like their job description says? I realize management at this office will read this and laugh. They don't care. This is today's post office. This is not your parents USPS that would hire people with the correct skills to do the job. Places like this hire anyone who wants a job. "Customer service" is not in their vocabulary. And with the new White House talking about doing away with the USPS and making it a private company. Honestly, would this be a bad thing at this point? When you see post offices like this one that couldn't care less about actually doing their job and give customer's attitude when they don't think customer is happy with their "service" - would it be bad for these people to be out of a job? They certainly do NOT belong in any kind of "customer service" position. But I will get the word out. This is not the first time I've received absolutely awful "service" at this post office. read more

Had an inquiry about a package I dropped off to be shipped. Lady at the counter scoffed and responded, "How would I know?". I was just asking a question, no need to be rude. When I left, she and her coworker laughed. Will probably avoid coming here if I need to go to the counter and interact with the employees. read more

If I could give this Post office no stars, I would. I've made two attempts to come and do a drop in appointment for their passport services, in which they state online on their website the hours for drop ins are from 2:00pm-5:00pm. The first week I came, I arrived at 2:30pm, and was told by a young lady that they do take drop ins, however they only take the first 4 people and they have all 4 appointments already! Which is incredulous to believe, because other post offices have drop ins that are 1 hour only. So how do they list multiple hours on the one day they take people, and it's only 4 people?! So I made an effort to try again and came exactly at 2:00pm the following week. I encountered the same young lady, in which she repeated her info from last week, where they only take the first 4 people and they are completely full already. Then she told me this new piece of information that was not told during my first visit in that they have a waiting list and people already came before me and signed up. So... by that practice which clearly goes against their hours set online, there are no drop in appointments for passport services at this location as this is informally an appointment. I walked away after this encounter and highly recommend finding a different post office than the Pinole, CA location as they obviously don't adhere to their own rules and regulations and have zero customer service. Don't waste your time here. read more

love the local post office workers and our mail lady is great at what she does. Ive seen people get upset over having to follow covid 19 protocol. The manger gets way too much hate, to do his job if you're not direct and firm when trying to explain to people you as a government agency especially have to follow protocol to keep ppl safe. Or i will see ppl see the line and leave, when if they just stayed they would see how professional and quick the ladies working at the front are. They are super sweet and extremely fast at getting whatever it is you need done. I feel lucky to live so close to a great post office! read more

It is a Post Office. It does get long lines with people wanting to get their package send out. What can you expect...it been like this for years. I am going to give the Post Office a good review. You can not change how the Post Office is run. read more

I received terrible customer service from Mike (the manager) he yelled at me saying I needed an appointment in ordered to be helped but on the website it didn't give me the option to schedule an appointment . He proceeded to go inside and had me wait for him for about an hour. He then helped me with a terrible attitude and also charged me $180 for passport meanwhile the website clearly stated $140. This is upsetting . read more

5 Stars for my fantastic mail carrier who delivers my mail. 1 Star for the black man working the counter who called me an A** Hole. Returning from vacation I had a package notice I had to sign for. I waited for him to grab the box, and I showed him my ID. I signed and printed my name on the computer when he wanted me to print my address. I did so, and he said, " no, put it in again legibly." I said no, I already did that and took my package and left. He then called me an A** Hole. I have always had fine experiences at this post office, but I think it is time to say something when that's how they treat customers. read more

horrible! I've had outgoing mail for 3 days and they didn't pick up. tried calling the number listed and nobody picks that up either. bad service has been going on for awhile now at Pinole. read more

The girl with the braids is extremely rude. Yelled at me to go to another post office because I tried opening the door at 8:30am. I told her I could hear her and she yelled "it was meant to be heard". I've never experienced someone so rude and nasty at this post office. Please find people that are customer service friendly and that appreciate having a paying job. This lady was on her personal phone at the front continuing with her attitude and the women that was helping seemed quite uncomfortable as if this happens all the time. I tried asking for her name and she refused. read more

I just got a very rude awakening from the Manager of this Post office, I believe his name is Mike. The package I sent to my nice was exchanged with a plastic bag of 2 useless XXL Sweatshirts. The box I sent with large photos that I made is gone. The manager doesn't want to help me trace it. He is very rude, dismissive, and very unhappy person, he practically sent me out of the post office without any options. The women that work there are more friendly and helpful than the manager. Lost/ exchanged package from this post office happened before. I wonder? read more

I purchased a PO through Pinole Post Office. It took 5 phone calls and having to go in TWICE for them to give me my key. I went to go and check my PO Box tonight and my key doesn't even work. How frustrating. Now I'm going to have to take work off to make it during their working hours. Which defeats the entire purpose of a PO Box.... read more

Whoa!!! I sashayed myself to the Pinole Post Office just to obtain information regarding the passport renewal application form, the costs, and what type of mail certification I needed in order mailing my passport renewal to Pennsylvania? FYI: I printed the pdf document, completed the application, addressed the envelope at home but, I wasn't sure how much the passport renewal processing fee costs and the fee for obtaining a passport card? So . . . Here are the discoveries and information I learned: 1. Passport Renewal Application Fee=$110.00 Adults only (A child's passport isn't renewable) 2. Passport Card=$30.00 (Spend the extra money obtaining this ID card should you lose your passport!) 3. I highly advise you make sure you check 52-pages on your passport renewal application for future visas posted inside your passport located at the very top of the passport renewal application form: Within ten years, my 52-pages of my passport was completely filled with country stamps and issued visas from around the Planet! 4. Passport Photos=Two for $15.00 (Only one photo is needed for the passport renewal application) 5. Certified Mail Tracking/Delivery I think costed $3.00? Plus, complete the application form, include a $140.00 check, sign and date the form in front of Ms. Livia, the Postmaster, pay for the passport photos, pay for the mailing certification, and finally, pay for the postage mailing your old passport and passport renewal application to Pennsylvania. Surf these two pertinent URLs: Passport Renewal Application Information: http://travel.state.gov/content/passports/english/passports/renew.html Passport Renewal Application Form: http://www.state.gov/documents/organization/212241.pdf Anyway, I surfed the info URL for Pinole Post Office online while at home BEFORE contemplating visiting Pinole Post Office . . . Strangely, the URL stated it is imperative I must make an appointment in order to address my passport issues physically; however, when I arrived at the Pinole Post Office, only TWO customers were there mailing their parcels! Postmaster, Ms. Livia immediately helped me obtain four passport photos (One for TSA Pre-Check, one for South Korea's SES Trusted Traveler Program, one for Global Entry, one for the passport renewal application); Ms. Livia copiously, carefully checked I completed the passport renewal application form correctly, adhered my new passport photo to my application, I paid $30.00 for the four photos, I paid for the certified mail tracking delivery, Ms. Livia sealed my 8 x 10 envelope, adhered the correct postage amount to my envelope=FIFTEEN minutes later, I'm outside taking a photo of the Pinole Post Office building!! TA-DAAAAH!!! Yay! No stress waiting in line, painless, and I was so elated, I began searching on YELP where I should eat in Pinole~HUNGRY! LOL! Happy 2015 New Year Yelping Peeps Around The Planet! I hope Yelp will allow me posting my Yelp reviews for Far East Asia, Brazil, Seychelles, Maldives, Great Wall Of China/Beijing/Shanghai, Micronesia, Australia, New Zealand, Fiji, Bali, Iceland, Montenegro . . . LOL~I look forward seeing you somewhere around the Planet! Thank you so very much, Ms. Livia! You're awesome! "* , *"~Peace!!! P. S. If you travel constantly, these Trusted Traveler Programs would benefit a globetrotter tremendously: Global Entry=Global Entry is open to U.S. citizens, lawful permanent residents, Dutch citizens, South Korean citizens, German citizens, Panamanian citizens and Mexican nationals. Canadian citizens and residents may enjoy Global Entry benefits through membership in the NEXUS program. TSA Pre-Check=TSA PreCheck is another Trusted Traveler Program designed to make clearing security at airports much easier. Simply put, Global Entry is designed to expedite the customs process, while TSA PreCheck does the same for the security screening process. Note: Global Entry travelers are automatically qualified for TSA PreCheck, but the reverse is not true. South Korea's SES=Smart Entry Service is a Korea Immigration Service program that pre-approved trusted travelers process the immigration clearance by themselves, using their biometric information: I will be applying for this program so, I won't ever be hassled standing in line at SK's Immigration line! read more

US Post Office - This post office location takes passport photos/passport applications, & processes passport correspondence via certified mail. - Post Offices Near Me - Pinole, California

I know many people cannot say anything positive about the United States Postal Service. . However I have always thought our Postal Service is a very well run operation, especially when compared to other countries like Canada and Mexico. Today I have to give my local Pinole Post Office high marks for going above and beyond to help me out this morning. It all started when I thought I had a package was delivered by UPS but when I checked my front door there was no package. When I contacted UPS, I found out the package was a Sure Post delivery and had been delivered by USPS. After several calls trying to get through to the post office, my call was answered by Kumar. He listened to my description of the problem and asked me to wait while he checked on the package. Within five minutes Kumar had called me back and told me the package got delivered to my neighbor by mistake. He double checked the address on the label which appeared to be the neighbors address and not mine. Kumar said he would come to my address and go to the neighbors to see if the package was there. Wow! In less than a half an hour, Kumar showed up at my door, first to check in and ask if I had received the package and then again, after going to the neighbor's place, finding the package and returning it to me! It's not common to receive such personalized service for a package delivery. With so many people ordering online these days, many times it's impossible to get through by phone to a carrier, much less interacting with someone in person. I usually send my packages using the Post Office instead of other carriers because the service provided is less expensive, offers tracking, provides insurance if requested and the Priority Mail delivery is often as fast as the Express service. Now I know my local Post Office will truly go the extra mile when needed to track down a delivery. Bravo! read more

This clerk a black man very rude. I had to stand in line to mail a prepaid package. Normally they take it no problem. If the hole in the mailbox was bigger I would have put it through. So I went to the el Sobrante post office and no problem they just told me to leave it on the desk. Go there! read more

When it's good, it's fairly good; but when it's bad it's horrid. The service has really gone downhill the past couple of years, and that decline seems to track with a reduction in personnel behind the counter. There are a couple of old-timers still there who hang on and try to put on a happy face, but the fact is that all is not well. For starters, they keep losing or misplacing packages, both for home delivery and P.O. boxes. And the home deliveries started getting later and later (sometimes @ 6pm). There was a period of time (about 4 months ago?) where home mail delivery would be non-existent for a couple of days during the month, so my neighbors and I started texting each other to see if "maybe it's just my house that got skipped." When I inquired about this aberration at the post office, I was told there was a new person on the route, and sometimes that mail carrier just wasn't able to finish the route on a particular day. (?!) Not surprisingly, the houses on our street get each other's mail and have to walk it over to the correct address. In addition, the wait times at the P.O. have increased, with lines going out the door and still only one person working behind the counter. A tip for other customers: if you're told you are not *allowed* to use your cell phone in the P.O., that's a lie. Further, if the P.O. clerk refuses service to you because you won't *turn off your cell phone completely* even after you have put it down on the counter and temporarily paused your call, that's a further abuse of his authority. [This assumes you're not being a loud-mouthed jerk, but are speaking in a normal or hushed voice when using your cell phone.] You can report such official misconduct (lieing and unjustified refusal of service) to your Congressional representative and request that a complaint be filed on your behalf: Rep. Mike Thompson, 420 Virginia Street, Suite 1C, Vallejo, CA 94590 Tel: 707-645-1888. I don't know what the history is of the postmasters there, but the current one (Yolanda) is the most responsive, intelligent and service-oriented one I have had interactions with over the years. I don't know how long she has been there and wonder if she was sent in to straighten out the place. Unfortunately, when Yolanda is not there, a dim-witted, barely mobile slug fills in for her. Instead of walking over to speak to you, the substitute postmaster calls across the lobby until you give up in frustration and move yourself and your belongings to where she's standing. Good luck trying to communicate with her even after you're standing right in front of her. I long for the days when our small-town P.O. was fully staffed, efficient, didn't misplace packages, and had carriers who delivered the mail on time and to the correct address. read more

Very pleasant people behind the counter. Parking is a bit of a challenge but they try very hard to help you.

I walked in and no one around. I hear all kinds jive talk in the back. Then a young black woman comes out and and ask wha she can do for me and I asked for a priority mail postage. All this time she was chewing a gum sounded like she didn't want to be there and not an ounce of friendliness in her persona. The woman does not have a clue about customer service at all. Why the hell did the postmaster hire her? Unprofessional and unpleasant! read more

This location is my first choice if I need to go to the post office. When there is a line it moves quickly. The people working their are pleasant and helpful. Parking is easy. read more

Great helpful friendly staff, helped us understand P.O. Box and they helped us get one with them as they are the cheapest in town at 50 for 6 months, compared with others in town wanting 80+ key deposit of 30-50 those people are crazy. read more

Downtown Pinole has a very special feeling about it - with Victorian houses, small shops, parks, and a very friendly population. This post office fits that environment making you feel like you have relocated to a small town in the heart of the bay area. More than the standard services offered (mail, PO boxes, passport, stamp machine, etc), the customer service is always friendly and people know each other here. There isn't usually much of a line but the few times I have waited (i.e. tax day and during the holidays), as people bustle around, it has been fun to get a sense of the stories and lives that unfold here. The other day I was particularly amused while picking up a package from my PO Box (remnants from the days when I lived with family but still have, given my frequent trips this direction). A sweet elderly woman approached one of the clerks giving her a tray of fresh homemade cookies. Such a gracious interchange followed. And honestly, the clerks here deserve the treat. They just make people feel like people. read more

Mike (the manager) is the worst human I've come across. He is incredibly dismissive and rude. I had a simple question about a package and he cut me off mid sentence and said "ain't nothing I'm gonna do, ain't nothing I'm gonna do" it was incredibly humiliating to have him yell at me I front of everyone in line. Truly aggravates me that my hard earned tax money goes to to fund these services where lille people like MIKE treat people like that. Not just that but how are we making people with no leadership skills in management? MIKE is a bitter, old man that needs to get fired. read more

If you live in the Hercules/Pinole/El Sobrante area this is by far the best Post Office to visit. While the Hercules Post Office has extended hours, there is usually only one person working at the counter (built for two) and the lines are long. The service at this location is generally unfriendly. The El Sobrante Post Office is large and there are usually between 2-4 people working at the counter, but lately I've noticed that the service is slow and one of the newer employees scrutinizes every piece of mail you want to send out (even ones that you've already addressed and stamped). The Pinole Post Office SHINES! The customer service is very friendly, the parking is pretty good and the lines aren't that long. The staff is also very knowledgeable. One day I went to the Pinole Post Office and filled out the wrong slip of paper. The woman had me fill out the appropriate form and handed me my receipt and a copy of that form when the transaction was complete. She must have thought that I forgot to take the original slip of paper that I filled out with me when I left (as proof of mailing) and ended up MAILING it to me along with the receipt! Now THAT'S customer service! I couldn't believe it. Ever since that day I have traveled a few extra miles from my hometown Post Office to visit the staff at Pinole. I'll continue to do so until I otherwise receive less than desireable service here - but I don't see that happening. read more

I've heard good things about this office, so I decided to renew my passport there. I phoned this morning to make an appointment because that's what the website said to do. The woman on the phone told me that I didn't need an appointment, that I could just walk in at any time. So I walked in, stood in line and patiently waited to be helped. While I'm waiting, two other customers arrived for passport assistance -- except they already had appointments. So I was relegated to sit and wait some more. Frustrated, I asked the ladies working the desk why they told me to just walk in if indeed appointments are to be made (That was my original plan after all.). They had no answer for that, and no apology or attempt to appease me was made either. So I left, having wasted 45 minutes, in order to return to work, and I will not be back. The is the definition of bad service. Once it was clear that a mistake was made, they could have at least signed me up for a later appointment on the spot. At most -- if this office wanted to be a shining example of customer service -- the manager could have opened a station to quickly assist me. read more

This post office has the BEST service, hands down! The closest post office to me is Hercules but they're so unbelievably rude and unprofessional, I don't mind driving a few extra minutes to come see these nice folks! The African American employee is extremely nice and I love working with him every time. Yes, they may have long lines because it's a smaller post office but they don't huff and puff at you like the workers at the Hercules location! Every person that walks in is treated with respect. These people deserve a raise after visiting some of these other post offices. Seriously, they have 4.5 stars on Yelp. Other post offices can barely make it to 2 stars (cough HERCULES SUCKS). Enough said. *drops mic* read more

As far as post offices go...not bad. As can be the case with many post offices in the country the wait can be long. Also, parking can be a BIT of an issue. However what do you really want or expect in a post office? The customer service was solid; polite, knowledgeable and on the job. In addition, this location does in fact accept credit cards. However I was unaware that you had to buy TAPE to wrap a package. Boxes...okay. However once the box/package is weighed and such I though the post office would allow you to tape the box up right there at no cost. Turns out tape is no longer free and you should either bring your own or be prepared to buy tape right there at the post office. Nonetheless, and all things considered, if you are in the area and need a post office to go to...the PINOLE U.S. POST OFFICE has your needs covered. read more

I have been to the Rodeo, Hercules, and Pinole Post Offices, along with one in Richmond. Of the few, the Pinole Post Office is far above the rest. Every time I go to the Pinole PO, there are always friendly people staffed up front who know their stuff. I have been here for passport photos, sending out packages, and shipping with the Flat Rate packages. I wish my own mail would route through here. The Rodeo PO is small and not well staffed. The Hercules PO is relatively small, and while the people did know how to handle the mail, they weren't as friendly as Pinole. You don't want to know the Richmond PO stories. read more

Thanks to Dio for saving my day! I accidentally handed him a letter earlier that day that wasn't suppose to be mailed until the following week! Though it took him some time to figure who I was (he's an OLDER Filipino), after figuring out he didn't have any trouble looking for my letter. Thanks a ton! PS- this post office is usually busy but at lucky moments it has a no wait line.. read more

The service is so bad I call them and they don't answer my questions that i ask and they never bring my mail in time and I have to wait couple more days to get my shit read more

I have had a P.O. Box at Pinole post office for many years , I use it for my business , today I went to get my mail and the lock was changed , I went to the counter and they said I hadn't paid my annual bill , I said I never got a bill , didn't matter , they locked my box and charged me a re key fee and a number of other fees , it came out to over 160 bucks and then made me open a new account ..... this post office more than once has mistakenly billed me for my annual bill , when I questioned them I was told sorry it was a mistake and disregard the bill .....in these hard times I really want to support the postal service but maybe they are getting outdated , if it wasn't for my business I would have cancelled my P.O. Box and I still might , read more

Ok. Pinole post office is hands down one of the best post offices I have been to in years. I think the last time I was there was 10 years ago to renew my passport. I have been trying to call them to book an appointment since my passport is expiring. I kept getting a busy signal and after a few tries I decided to drive down and talk to them in person. The lady behind the counter was super friendly and helpful and said for renewals I dint need an appointment which was good to know. . She gave me the form and I took it back home and completed since I had to get my photo ID at Walgreens. Post office does not take pictures anymore. Once I had the forms completed and had my photo ID, I headed back to the post office and got the same clerk to help me. She looked over my form to be sure everything was correct and suggested express shipping which I gladly accepted for the additional fee. The only other post office that I have seen nice clerks is the oakland post office at 12th and Clay by the Federal building. Good job Pinole post office. I live in Hercules but you will always be my go to post office. read more

Came in the Postal Office on March 23 for a passport appointment! As per usual, the office was extremely busy but nevertheless efficient! Waited in line for about 10 minutes until it was my turn! Told the clerk, I was here for a passport appointment and immediately began to assist me with paperwork! It is highly required to have your application completed with the necessary documents attached! This office also provides passport photos but their camera was not working at the time (frequently not operable), so I had to go to Walgreens down the street for the photos! Overall, the experience was quick, efficient and excellent!!! Highly recommend for passport needs and make sure to bring your passport photos not a guarantee that the camera will be working!!! read more

The Post Office itself overall is good - a fairly basic PO. The "supervisor" on-site is incredibly rude and works hard to be as unhelpful as possible. I had to make and reschedule an appointment for passport services here a few times, and every interaction with her was painful. The rest of the employees seem nice and helpful, but she would refuse to help schedule appointments for me and when she did, she'd lie about how booked up they are and just refer us to the Rodeo Post Office (when I caught a different employee on the phone, they magically had sooner availability). I still can't figure out what she actually does around there besides NOT helping customers. Way to promote the hard workers, USPS. read more

What is the reason the mail never came today? It is a Wednesday. It usually comes so late 3 or 4PM or never, you never know if it will come at all....Pinole better hire more carriers ....I was expecting checks but no mail delivers....Someone should cover the routes when a carrier is off....Lousy service! read more

This is the first post office where I felt the employees were super nice and very informative. When I was here I was confused about the certified mail with the return receipts and the man helping us was really nice and patient with us. Thank you so much. read more

I come here to do bulk mailing once a month, and I have had the same experience. The line is very slow, the staff are not very friendly. In addition to waiting 30 or more minutes, I am waiting for the ONLY person who can do bulk mailing and it is the same person who does passports. I have asked several times as to why no one else knows how to do bulk mailing, and either they do not know or say because she is the person who does bulk mailing and passports. Why give the busiest person person two jobs that no one else knows how to do??? It really stumps me. I am only writing this because today she went on vacation and did not tell me. I am mailing time sensitive mail to over 500 people, this really puts a damper on my Monday. To top it off, I asked where else I can do bulk mailing and of course no one else can tell me. This is so frustrating, everyone knows how hard it is to get a person to talk to on the phone so now I have to go searching different post offices. Bottom line: The service is slow, and the staff are not friendly. Go somewhere else if you can. read more

They were there all along. I reverted back to my regular home mailbox after many years of having a PO Box in this Post Office. In October last year a change of address form was completed, and soon mail began to arrive at the house and things seemed fine, however... I was getting behind paying my bills because they weren't arriving in my box consistently and some stopped coming altogether. I assumed I was a bit forgetful and misplaced the mail, or perhaps those companies reverted to online billing and I missed that "memo. Relatives greeting cards weren't coming. I became concerned but did nothing. However, when my lost my coat was found, mailed, but never came and was NOT returned to sender, I followed up. I assumed it was just lost in the mail. I went to the post office and asked about options for lost mail. An older male worker (whom I recognized as having worked been there for many years) told me there was nothing I could do if there was no tracking number. Nothing. A few months later my son sent me two large packages containing my . birthday presents from him and grandkids. Weeks later...nothing, nor had it been returned to sender. I went to the post office to inquire and was told it was probably lost, and without a tracking number...Zilch. Went home and wondered about those missing bills, missing greeting cards, my coat, my son's presents. I'd been home everyday for weeks and saw my mail delivered. Security cameras revealed no thefts from mailbox. I returned to the post office for advice and spoke with a female worker, who'd worked there for many years.Told her that I suspected theft within the post office and wanted options for investigation. No meaningful response from her. She was about to explain something else to me, but was rudely interrupted by her fellow postal work. He's tall, dark brown skinned man, in his fifties, slender. I try to avoid him when I'm there because he's usually so RUDE to me! He interrupted us and told me to file a police report. Something was off about his demeanor. I returned home to research online and found quite a few options for locating lost mail. There's a customer complaint department that investigates lost mail. I also needed to contact the local Postmaster. The postmaster wasn't in but the supervisor, Rachael, took my call. She asked a few questions and said she'd call me back. Not long afterwards, she phoned. She'd located the two birthday packages. They'd been there about two weeks. I went to retrieve them and the RUDE guy was there looking uncomfortable and attempted to throw me a weak smile. My old POX address was on the packages, and unknown to me at time, both packages were sent 2 day priority mail. I'd assumed my change of address had expired, causing the delay, but it hadn't, according to the supervisor. Before I left, I confronted the RUDE guy and told him had he done his job I would have long ago had my packages, and that calling the police wasn't protocol. I was furious and loudly told him he needed to do his damn job. Now this is where it gets VERY interesting. He responded to me with a nervous grin and said, "I was going to send those packages back when I had an opportunity." WTF? Send them back? After two weeks? I suspect he knows what happened to my other mail. I will soon be filing a number of complaints with Postal officials, and will write reviews of this shitty post office and post them everywhere I can. read more

I attend business meetings occasionally in the local neighborhood, so I have been to this post office a few times, but I really dread coming here. Probably my least favorite post office. The two male postal workers who work here are incredibly slow in completing requests and don't really seem to know what they are doing, so even if there is only a short line, you will likely be waiting for a very long time. The woman is much more knowledgeable and helpful, but she is not always available to help customers. read more

This is my very first review on anything and im glad im doing it for Lisa of pinole USPS. She is helpful and caring. I was going to ship something overseas and it was going to cost me $45 but she suggested an alternative and found a better solution for me. I ended up only spending $16. Its not the money that i saved that matters but its her True customer concern. read more

REALLY poor customer service. There are 6 people in line and only 1 person helping. For some reason she's handling 2 people at once! Yes I'm writing this while I'm standing in line... Absolutely ridiculous read more