Title: "The Last Customer" -- A Lesson in Rudeness at 4:49 PM…read more I have, over the years, encountered all manner of inefficiency and discourtesy in public service. But today, at precisely 4:49 PM, in the United States Postal Service branch in question, I was treated to a performance worthy of its own cautionary tale. I stood in line, letters in hand, prepared to send out important correspondence. Ahead of me, a woman -- the "last customer," as the clerk rather theatrically declared -- was being helped. I waited. Seven minutes passed. Seven minutes of absolutely nothing. No acknowledgment. No "we'll be right with you." Just the looming presence of a large clock and the even larger certainty that I was being ignored. The clerk, a big white woman with a demeanor that could charitably be described as abrasive, informed me -- without so much as eye contact -- that she would not be serving anyone else. Not because the branch had closed. Not because there was a system outage. Simply because she had decided that she was done for the day. In business, there is a difference between policy and petulance. The former is respected; the latter earns you a review like this. If the USPS is content to have its staff turn away paying customers with open rudeness before the posted closing time, then perhaps the leadership should make that their official policy. At least then we'd all know the rules of the game. Until then, I'll take my business elsewhere. And I suspect I won't be the only one.

Recently, I have been going to the post office to send certified mail almost every month. The…read morepurpose of sending certified mail is to ensure that my letters are received by the recipient, as l can check the tracking number. Unfortunately, today I encountered a middle-aged white woman who has been working there since 2020. She used to help me send letters before, but I could strongly sense from her eyes and facial expressions that she disliked me. I always held back and didn't show my annoyance. But today, the service she provided for the certified mail really made me angry. As everyone knows, certified mail has two identical numbers, one on the letter and the other for the sender to keep. This white woman insisted that I write the same address on the part I keep, but there was simply no space to write all of it... This is wrong. She was targeting me and making things difficult for me. Before, it was never necessary to do this... Her attitude seemed fine, with a smile on her face... but she was actually very bad. In the workplace, only your professional ethics and knowledge are needed. Please keep your emotions and a calm mindset at work. If you don't like dealing with people, you can change your job. thank you

This branch has become progressively worse over the years. I avoid going there as much as possible,…read moreand would rather drive to Orinda USPS. The problem is that our mail service is from the El Sobrante P.O., and our regular mail man, who was AMAZING, is no longer around, it seems. They have not settled on a regular replacement and the service has been inconsistent at best. I can't even rely on them to fulfill a package pick-up request on time. This never used to be an issue. HORRIBLE SERVICE. They need to overhaul this entire branch. We are so done with this crappy service.

Staff is rude, particularly one of the manager who went out of her way to try to embarrass me in…read morefront of a line full of people. After informing her my dog was a support dog, she asked to see my documents which I know isn't okay, but I guess because the lady behind me was informing me of what I already knew the simple minded manager proceeded to try to prove me wrong then when I provided what she didn't expect for me to have, she told me she could not provide the service I needed. I get so tired of ignorant, unhappy people who SERVE the public with nasty dispositions and underdeveloped attitudes.

The service is always excellent! Anything you need they are always willing to help…read more Thank you!

I've been looking to get my passport renewed for sometime now. Usually the moment doesn't line up…read morefor me when it comes to appointment times. Fortunately, this time I had many options to pick and choose a time to get it done here at the Rodeo USPS. Staff is very friendly and welcoming. As well as a very quick and easy process. I walked in expecting a room full of people wanting a passport, and to my surprise I was the first in line. And it wasn't as expensive as I thought it would be. I'll be making future passport appointments here going forward.

Hours say open 10am but 30 mins later there was a line and it was still not open. Heard the…read moresupervisor couldn't be found. Disappointed at the inaccuracy, but thankful for the honesty.

Packages dropped off were not scanned. Unable to track package sent. No help from grumpy lady…read morebehind the counter. You can tell she hates her job. She will not greet you or try to help you.

Easy, Convenient, helpful & POLITE. Previous owner was…read morewicked. Your review needs at least 85 characters. Add a few more thoughts to post review.

Nice customer service but just in case you need a tape, bring some otherwise you will be charge…read more$1.50.

Update: They finally opened the doors at 9:50am! Customers…read morecould hear one of the female employees ask a male employee from behind the rent-a-boxes: "Are you not going to open?" Original Post: Status on Saturday, March 15, 2025 at 9:34am PST: Closed! Business Hours posted on door on a non-Federal Holiday Saturday is 9am to 1pm. I'm waiting with other customers in front of a locked door when they are supposed to be opened already. Line is growing by the minute. First customer in line is an elderly lane with a cane. She's been waiting since 9am! Looks like someone may have forgot about their opening shift and/or just quit without notice.

Slower process, slowest service, never ever be in a hurry. If there's a line expect to see counter…read morelady just walk away , I am taking a break. Heck it's only 9:30 / 10am. Just reposting as yelp keeps asking for review

Not the place to go. $4+ for a piece of paper to print …read more I was shocked cuz it's really a dollar. CS told me unless you have a printer at home then go get that. I said no, we have one at work for FREE! CS says "then go there." lol I just reiterated that $4+ for a piece of paper is ridiculous and I will pay for it. Then she says "go there and get the QR code for us to print it. Like huh?? I have to pay $4+ for a piece of paper and work to get it too??? Ridiculous. I check the reviews and understand why they have this low rating now. I say go elsewhere if you don't want to work for something you have to pay for. lol AND maybe somewhere with better customer service. Just my $4+ something cents.

So I figured I'd get this place. Another chance since I deal with multiple UPS stores they're still…read morecharging for tape for one strip of tape one dollar. Stay away this place is trash

I always have a great experience at this location . I come here for my binding needs , and they…read morehave never let me down . They're usually really good at doing it the same day , but today , it took at least 5 minutes . I was in and out if they're so quick , and I'm always so thankful they can bind my items in less than an hour . They have at times said to come back later that day, but it's still same day service ! The binding is always so good ! and the cover sheet they use is such great quality ! & don't get me started on the price !!!! The customer service from everyone that has helped me has been great , I don't have any complaints about this location . I 100% recommend anyone come for their binding needs!

I wanted to say what a pleasant experience it was coming in to ship out a package. Ethan (I think…read morethat's his name) was such a sweetheart, absolutely polite, and helped me with my package which I had haphazardly thrown together at last minute. I was concerned that my package was lost because the tracking had not updated but he took the time to help me figure out what happened and was honest about what he thought the issue might have been. Thank you, Ethan! (BTW package made it fine!)

Such great timing to stop by the UPS. After stopping by another UPS store and Staples I was happy…read moreto find this UPS open. I needed to print documents and mail them off. The energy was so good. Those two ladies were so nice to engage. In the last 30 minutes it got really busy and they worked their way through that line. Will now be my store of choice for these needs.

I come here every once in a while to drop off an Amazon return. All I need is a receipt. I prefer…read moreto do it with a person so I know it gets taken care of. But every single time I come here I get that older lady who always snaps at me "you know you can do this yourself over there at the self serve?" The first time she did this, she added "we had a big training the first day we got it" You know what, no one was at your big training. So every single time I come in I get this lady and every single time she snaps at me "there's a self serve right over there." Why does this lady not want to do her job? Can anyone explain this to me. Why do I have to get snapped at every time I come here? So today I go there, there's another lady there, a blond lady and I give her my amazon return so I don't have to deal with the angry old lady.What does she do? She gives it to the angry old lady. "Do you know there's a self serve right over there you can do this yourself." "Yes. I do know." She stands there for a second and realizes I just want her to do her job. For the love of God can someone at the store tell this angry old lady to stop snapping at people and just do her job?

Love the new self service station for labeled packages. Employees are very courteous and…read moreknowledgeable. They are always available to help you with any issues.

I took a package to this location Saturday, I was there for a while because even though two people…read morewere helping me, clearly they didn't know what they were doing, the package had and old label and they scanned the new label, old location was pinole and the new location where I wanted the package to go was Calexico CA, I received 3 text messages saying that FedEx had the package Monday I received a message saying that my package was ready to be picked up at the pinole store where I took the package, so I called FedEx talked to 6 people, all of them didn't know what they were doing but the last one told me that even though they are FedEx, they can't talk to the individual businesses I called walgreens (fedex is located inside walgreens) and I talked to a very nice person and explained that the package is supposed to go to Calexico CA, she said okay A few minutes later I received a call from the manager Mary Grace saying that the package was at the location, I try to explain that the package is supposed to go to Calexico CA and she said that the packages was there and she was super rude talking over me, she didn't even let me explain, basically she didn't care, did I said that she was super rude, actually she was extremely rude I when to pick up the package and had to take it to another FedEx What I learned of this experience is that fedex don't care and won't help you The second is that is if I want to be mistreated even though is not my fault , I should go to walgreens at 2750 Pinole Valley Rd Pinole, CA 94564 United States and ask for Mary Grace