Amazing service today. Thanks to the new owners. Fast easy service. Willing to help with making…read morecopies and shipping. The previous workers my lord they were rude disrespectful.

Extremely Disappointed -- UPS Store in Hercules…read more This was one of the most disappointing and expensive shipping experiences I've had. Today, I took a 7-pound package to the UPS Store in Hercules to ship to New Jersey using Priority service. I was quoted approximately $350 for shipping. The cardboard box was another $11, plus $4 for packing tape. I decided not to ship it there and took the same 7-pound package to the U.S. Postal Service. For Priority service to the same destination, USPS charged me only $56. $56 compared with $350 is an enormous difference! That is nearly $300 more for essentially the same shipment. Because of this experience, I will not use this UPS location again. I strongly recommend that my neighbors and others in Hercules compare prices with USPS and other shipping services before paying at this location. Very disappointing experience, especially considering how much cheaper the same package was through USPS.

I walked in at 10am today to ship a box and the assistant manager "Madana" still did not have her…read morecash register ready as i was paying in cash--- like come on!! You guys opened at 9am!! She told me it would take her 10 minutes to open her register to accept cash. I did not want to put this shipment on a card but i had to because i had to get back to work. Totally unacceptable service. Get it together! Her attitude sucked too - not a nice person at all. A very poor choice for an assistant manager. Go to Abby - much better customer service and always gets it right!

This location has the best customer service at any fedex I've ever been to. They are quick and…read moreefficient and helpful and patient. The manager is also almost always present at the front desk to help. I always go there for my shipping needs. The quick scanner makes my prepaid shipping drop off take less than 60 seconds, with a computer generated receipt.

I love this post office everyone helped me with my needs. The customer service was out standing…read more I forgive you. what a nice job(: Thank you! Keep up the good Work!

Wonderful customer service today. Everyone help me in the post office you should come here they're…read moregood wonderful like Richmond they fix everything for me they have a wonderful attitude I made a mistake by putting one star they deserve five stars and I love the police department because every police officer helps me with my health and the community is amazing they help me thank you my name is Julius Gutierrez Klazson Jewlyes

Love the new self service station for labeled packages. Employees are very courteous and…read moreknowledgeable. They are always available to help you with any issues.

I took a package to this location Saturday, I was there for a while because even though two people…read morewere helping me, clearly they didn't know what they were doing, the package had and old label and they scanned the new label, old location was pinole and the new location where I wanted the package to go was Calexico CA, I received 3 text messages saying that FedEx had the package Monday I received a message saying that my package was ready to be picked up at the pinole store where I took the package, so I called FedEx talked to 6 people, all of them didn't know what they were doing but the last one told me that even though they are FedEx, they can't talk to the individual businesses I called walgreens (fedex is located inside walgreens) and I talked to a very nice person and explained that the package is supposed to go to Calexico CA, she said okay A few minutes later I received a call from the manager Mary Grace saying that the package was at the location, I try to explain that the package is supposed to go to Calexico CA and she said that the packages was there and she was super rude talking over me, she didn't even let me explain, basically she didn't care, did I said that she was super rude, actually she was extremely rude I when to pick up the package and had to take it to another FedEx What I learned of this experience is that fedex don't care and won't help you The second is that is if I want to be mistreated even though is not my fault , I should go to walgreens at 2750 Pinole Valley Rd Pinole, CA 94564 United States and ask for Mary Grace

Such great timing to stop by the UPS. After stopping by another UPS store and Staples I was happy…read moreto find this UPS open. I needed to print documents and mail them off. The energy was so good. Those two ladies were so nice to engage. In the last 30 minutes it got really busy and they worked their way through that line. Will now be my store of choice for these needs.

Easy peasy especially with Amazon returns or anything pre labeled. Their self service kiosk makes…read moreit a snap to quickly print the return labels affix the package and drop in the bins. Done. Dropped a star for not so nice employee when I came and their systems was down. Just not friendly.

We had some last minute land related paperwork that needed to be settled on a Sunday morning. My…read moresiblings and I were looking for a place but being that it's Sunday there was barely anything open. Luckily, we thought of yelp and we were able to find Elias from mobile notary management. It was around eight in the morning when we called and he said he would be available at 10 AM. We needed six signatures and he was able to accommodate all of us for the documents. He managed to answer our questions, explained the services he provided ie apostille, notary. After all was said and done, he did his job and left. However, we siblings screwed up on one of the papers, we called him an hour after he left to explain that we needed him again. He was gracious enough to help us and drive back to my brother's house and redo the process. If you ever need mobile notary, choose this business. Elias is fast, quick, knowledgeable and 100% helpful.

When you work with someone that makes it their business to make sure your business is handled well,…read moreit's in your best interest to keep those people in your circle. Elias is that guy. Prompt response, thorough work, and great to be around. He helped us with getting some docs signed and delivered, on short notice, but was still early to our appointment. Can't recommend him enough!

Thanks so much for your service Bruce! You are appreciated,…read moreespecially making sure our amazon returns are fully secured. Although the line can be long for amazon returns, Bruce is always helpful, friendly, and thorough!

I received some of the worst customer service I have ever experienced from Nikki. She was extremely…read morerude, unprofessional, and made me feel as though I was being treated differently because of my background. I watched her treat the customer directly in front of me with kindness and respect, but when it was my turn to complete a return, her attitude toward me was completely different and felt unnecessarily hostile. No customer should be made to feel singled out or disrespected while simply trying to complete a return. Management should seriously address this situation and provide additional training on professionalism, respectful communication, and how to appropriately serve customers from all backgrounds. I will never return to this Staples location, and based on my experience, I would not recommend that anyone else shop here either.

Absolutely outstanding service!…read more Notary of the Bay went above and beyond to fit me into an already tight schedule. He was friendly, professional, efficient, and made the entire process incredibly easy. I truly appreciated his flexibility and excellent customer service. Highly recommended!

Apostille service needed for assurance company in UK. Bijaya…read morecame to my hose twice at the times he said he would. He provided the service efficiently explaining the process along the way. He got the job done! Good value for the work that had to be done. Thanks so much

They do amazing job. They clean my clothes from my flight for my long trip and they did amazing…read morejob. They're great and they are very good people.

they are double the price of everyone else they misquote you on the phone everyone else is charging…read morefour dollars for launder and press. They quoted me on the phone $3.75 My wife went in and suddenly it was $8.75 per unit for launder and press. then the woman hung up on me. appian 80 is four dollars Rodeo is four dollars. Pinole Valley is five dollars. I was going to use them and refer my friends because we all live in Hercules, but I'm not going to be taken advantage of. I think we called that a bait and switch.

This branch has become progressively worse over the years. I avoid going there as much as possible,…read moreand would rather drive to Orinda USPS. The problem is that our mail service is from the El Sobrante P.O., and our regular mail man, who was AMAZING, is no longer around, it seems. They have not settled on a regular replacement and the service has been inconsistent at best. I can't even rely on them to fulfill a package pick-up request on time. This never used to be an issue. HORRIBLE SERVICE. They need to overhaul this entire branch. We are so done with this crappy service.

Staff is rude, particularly one of the manager who went out of her way to try to embarrass me in…read morefront of a line full of people. After informing her my dog was a support dog, she asked to see my documents which I know isn't okay, but I guess because the lady behind me was informing me of what I already knew the simple minded manager proceeded to try to prove me wrong then when I provided what she didn't expect for me to have, she told me she could not provide the service I needed. I get so tired of ignorant, unhappy people who SERVE the public with nasty dispositions and underdeveloped attitudes.