Don't expect these people to ship your personal package. Had a labeled with adress and return on a…read moresmall box and they said they don't ship boxes like mine. I guess it's only big business with accounts.

We booked an appointment online for notary services at the Hercules office, and upon arrival the…read moreclerk told us the person was off for that day. He directed us to the Pinole location with no appointment needed, so we went. The clerk at Pinole said that the person was off and asked us to go back the next day. We called the next day before going, the person was still off. The online appointments should be taken off because it does not represent reality. The walk-ins don't work because they don't regularly stuff anyone for the notary services. Avoid to use UPS for this purposes.

I always have a great experience at this location . I come here for my binding needs , and they…read morehave never let me down . They're usually really good at doing it the same day , but today , it took at least 5 minutes . I was in and out if they're so quick , and I'm always so thankful they can bind my items in less than an hour . They have at times said to come back later that day, but it's still same day service ! The binding is always so good ! and the cover sheet they use is such great quality ! & don't get me started on the price !!!! The customer service from everyone that has helped me has been great , I don't have any complaints about this location . I 100% recommend anyone come for their binding needs!

I wanted to say what a pleasant experience it was coming in to ship out a package. Ethan (I think…read morethat's his name) was such a sweetheart, absolutely polite, and helped me with my package which I had haphazardly thrown together at last minute. I was concerned that my package was lost because the tracking had not updated but he took the time to help me figure out what happened and was honest about what he thought the issue might have been. Thank you, Ethan! (BTW package made it fine!)

I had to go this morning for a passport photo,I open the door to wonderful smile from a nice young…read moreman behind the counter that was good start for me. I got my photo done and then I was off to the post office when a very lovely lady who work there mentione they could ship it for me. Saving me the drive to PO and it hard to go someplace eles when you are getting great service. So I stayed and got great service. With a warm thank you and lovely good buy. This will be my go to UPS should I stay in this area really nice people. I love good morning and thank you when doing business if you do this with a smile and not speaking in a loud tone I'm sold will return for sure. And both people did just that. Great place in my book.

The husband and wife who runs this family business are so amazing. Kind, helpful, quick…read more They have even opened early for me. You can email them projects and they'll have it waiting for you. They care about making your day better.

Update: They finally opened the doors at 9:50am! Customers…read morecould hear one of the female employees ask a male employee from behind the rent-a-boxes: "Are you not going to open?" Original Post: Status on Saturday, March 15, 2025 at 9:34am PST: Closed! Business Hours posted on door on a non-Federal Holiday Saturday is 9am to 1pm. I'm waiting with other customers in front of a locked door when they are supposed to be opened already. Line is growing by the minute. First customer in line is an elderly lane with a cane. She's been waiting since 9am! Looks like someone may have forgot about their opening shift and/or just quit without notice.

Slower process, slowest service, never ever be in a hurry. If there's a line expect to see counter…read morelady just walk away , I am taking a break. Heck it's only 9:30 / 10am. Just reposting as yelp keeps asking for review

It's not a bad Staples but not a good one either…read more The crazy thing is you can be standing in line for ten minutes - there's one cashier and someone calls - the person calling gets priority. The line gets put on hold, everyone waits until the person who's calling to ask about pens gets his question answered. If the person wants a lowdown on a every pen in the store, the cashier will help them over the people who've been standing there in line. It's just bizarre. The front cashier should not be answering phones. Clearly there are other employees in the store. Why this is allowed is a mystery and why there aren't always multiple cashiers working is also a mystery since I see employees just walking around the store. Came in for some padded envelopes the selection was awful, btw.

I absolutely love that you can make your Amazon returns here. They are always kind about it. It's…read morean easy l, seamless process. Right in the front of the store, and they provide you a confirmation receipt. This location is also great for school supplies, copies and printing needs. Definitely a good location!!

Amazing customer service by Cinda. She greets you with the great smile, nice attitude and patient…read morewith returns. This is my favorite spot to return my packages, great support for others with challenges.

Cinda did greet me but didn't seem to be happy about it. She did not help me right away. This is…read morethe second time I have came in and she has been hostile to me. I hope there are cameras there for the manager to see because she was alone today. The first time I had encountered her I DID NOT EVEN ASK HER FOR HER HELP because I was already being helped by nice lady that really seemed happy to help me when I walked in. Cinda does not seem to comprehend that she chose this job and to be rude to customers seems to come with her old age.

HORRIBLE!! DO NOT USE! I dropped off a DHL package here, and they did not scan it on the spot. I…read morehesitated, but the guy assured me I would receive an email or text once it was scanned and hit their system. WELL, I NEVER GOT A NOTICE, AND THE PACKAGE IS, WELL, WHO KNOWS?!?!?!?! Take my word: avoid this place unless you want heartache.

This location is listed on the DHL website as providing official DHL shipping services. Let me…read morerepeat: This is a DHL-Approved location. I chose this business because I needed to ship an item to a country that might have some restrictions I wasn't aware. I wanted to deal with a human being. I wasn't confident to print the label out online. The person working could not communicate with me. He literally spoke the least amount of English I have encountered here in the US or during my travels abroad. I am not someone who believes that everyone needs to learn English once they are living here. What I DO believe is that if you are running a business, you need to be able to communicate with your customers. He could not put a sentence together. He stood there trying to figure out five words. The interior of this location is also a mess. I deal with UPS shipping locations on a regular basis and they don't look like this business. I have seen hoarded garages that aren't so cluttered. Good luck if you happen to go here. You have other options.

If I could leave a 0 rating I definitely would. Not only did my package not get delivered to my…read morehouse, per my shipping instructions, it landed here where I had to wait in an extremely long long with other unserviceable customers. No response by the only worker that seemed to be on site. If packages that USPS loses in their system are you g to be dropped here, it would be helpful as customers to have a system that is sufficient for servicing customers that were already in-convinced.

Dirty , slow service. Have you waiting 20 minutes with no line to pick up mail. This place is just…read morehorrible

Speedy response with good customer service. I was able to get all my questions answered. The price…read moreis reasonable and they were also able to get the containers delivered with a reasonable time and worked with my schedule. I will be recommending for sure I was so happy with the service.

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