My mailbox has a lock and key, but suddenly the key would not turn. I was getting notified that…read moremail was getting delivered so I know the post office could open the master lock and deliver mail. I had a suspicion something was blocking the key from turning as we have never changed the locks. After calling many times with no answer, and filing two reports online and in person, I went to this post office location. The manager of this location in Walnut Creek had someone managing my route extract all of my mail for me and hand deliver it to me at an agreed upon meeting time. She was such a nice person she had completed her route in my area and drove back to help me, which I needed as it's tax time and my mailbox had been blocked for 2 weeks. It turned out to be a massive Restoration Hardware marketing magazine I never ordered or wanted that was taking up so much space it blocked my key from turning the lock to open it all the way. A big thanks to the manager and route driver for finally getting this solved for me! I'm not surprised the phone tree and main online report didn't work. USPS seems short staffed. But the people in our local community came through. Thanks a bunch. :)

Went here April 14 to certify my tax forms. Small sign says out of certified mail slips. Then a a…read morevery slow employee told people in line in a soft voice that they haven't had certified mail slips for a week and that they're the only post office that don't have one. No certified mail slips for a week leading up to probably one of the busiest days for the post office!? Went to another post office and I'm keeping the location secret because there was no line, fast employees, and plenty of certified mail slips!

Haven't been to this Post Office in a very very long time. I needed to send a package, this late…read moreafternoon. Surprisingly there's a good amount of parking for a quick stop (30mins parking) and regular parking. I went inside and I was happy to see there wasn't a long line on a Monday and there were more than two cashiers. The pricing on packages have gone up as with everything else after the pandemic. The guy that helped me was fast got me out of there within 5/6 minutes (unheard of right)? He was nice but he should smile. There's a ton of P.O. Boxes and there's is a drop box for regular mail if you need it.

Online system to make an appointment is a waste of time...!!! Does not send vef code and keeps user…read morein a loop. Crappy online system Fair but Firm

It was my first time here. I had 2 envelopes to send and I…read morewaited in the line for stamps. The employee ( black young gentleman) was so nice, super fast , very professional to answer my questions promptly. I like this location .

As noted by other reviewers, this postal service branch is going downhill to abysmally low levels…read moreof service at a plummeting pace! Ever since its most exceptional employee, John, retired, customer service has lapsed to an unacceptable degree. Never mind the broken and disabled customer service counter partition, left neglectfully in its downward and closed position, has gone unrepaired for literally MONTHS now. Yellow pickup notices are being negligently not put into boxes even when parcels have been known to be already delivered. More outrageous still: We recently received a most obnoxious email from the USPS, falsely accusing us of leaving our box with a supposed overflow of mail, threatening to close the box outright in 30 days were not one of four supposed options for correction not chosen. Two of those options, naturally, included either purchase of a larger, exorbitantly priced box, or some inexplicable Caller Service for mail pickup which was never even linked or described. We promptly visited the branch to determine the truth: Some clerk, or clerks, had mistakenly MIXED UP our scant stack of mail with that of another customer, whose box number was in close proximity and just six digits removed from our own box number; hence the obvious confusion. Worse, however, that other customer's mail was a real overflow and literally reams of neglected mail belonging to them had been collected separately and placed in a big plastic bin for pickup. Our scant mail was mistakenly MIXED IN with that customer's neglected mail overflow, resulting in the false accusation and unjustified threat of box closure. The comedy of errors continued with a box lockout and an outright refusal to give the patron his mail, for absolutely no valid reason, as the box account is currently active and paid! Their pretext: neglecting to put the patron's updated box application in their system for a box maintained since 2006! This kind of clear staff incompetence is unacceptable and should be promptly addressed and corrected for the benefit of all customers concerned.

Great service, happy employees. Great location to do business. Fast happy service. Both of the…read morewomen who commonly work at this location are doing a fantastic job. Cherry & Yevete

Yvette was very helpful and bring positive vibes to the place. The customer service in this…read morelocations is amazing.

This 5 star rating belongs to Freddie because he was such a great help!…read more I went to the other USPS on north Broadway in Walnut Creek and received zero help. They wanted me to pay more for shipping (the shipping was more than the actual cost of the item). Instead of advising me on what I should do, the lady simply said, "if it doesn't get there, that's your fault". I went to this location and explained to Freddie of my situation and he immediately provided the best service as possible. He helped me repackage my item and subtracted the difference of what I had to pay. The employee at the North Broadway didn't even want to subtract the difference, and wanted me to pay $7.50 on top of the $1.32 that was already paid for. Thank you for the amazing service Freddie!!!

I have never been a fan of having to go to the Post Office until I began going to this location…read more FREDDIE is the bomb! He always has a huge smile on his face, is very kind, helpful and has a darling sense of humor! A note to his superior.. give that man a raise, he's an absolute gem! Because of Freddie I look forward to my visits there

I have always received such incredible Customerservice when I bring my packages to this location…read morethe ladies are very kind and reliable.

The gentleman on site who took care of my business this morning was courteous, professional,…read moreno-nonsense personable, and above all, knew EXACTLY what he was doing. I am most thankfully impressed!

You want to support USPS but at times they make it so difficult. Constantly understaffed, no sense…read moreof urgency when there's a long line. Add insult to injury they don't even open the post office on time. They open at 9am, and it's now 9:20am and no one has opened the office yet. These are all known perceptions of the post office, but I just would love to see this turned around. Some small tweaks could really make them operate way more efficiently, and make us customers feel like they care enough.

Is this post office closing down? Someone on NextDoor thinks so…read more.. "Post Office in Bel Air Shopping Center (Treat & Bel Air) is empty! I just went to put a letter in the mail and found the outdoor mailboxes are both gone. The building door is open but everything having to do with a Post Office is gone. I presume the door is open so people can get mail from their mailboxes. Did anyone see an announcement about this P.O. closing?"

Outstanding service! The staff here is amazing and very helpful, I have to say the building is very…read moreclean too. Overall I am surprised by the friendly service.

I am so grateful to the USPS Annex location. I called them yesterday to let them know I was…read moreexpecting baby chics to arrive and I was worried about them arriving in the cool weather. They called me at 7:30 a.m. this morning, before they even opened, to let me know my chicks arrived. When I went to pick them up, I notice they had put a blanket over the box to help keep the chicks warm. Thank you so much for the extra care! I am so impressed with the service and going above and beyond my expectations.

I was a bit hesitant to go into this post office yesterday solely off the reviews. I literally…read moreneeded to mail off a package to Louisiana quickly on my 15min break. It was plenty of parking, and only 1 person in line ahead of me. Then when it was my turn, I was speaking to the "rude" per other reviews associate and she was super nice. Then I heard my name, I looked up and my little cousin works there!! I was so happy to see her because it's been yearsss! Basically I was in and out within minutes and got to hug my cousin whom I hadn't seen in along time. We got chat quickly and then I was on my way. The experience was nice, no issues whatsoever. My only complain is $17.85 for a package under 2lbs.

STAY AWAY FROM HERE!!!!! CAUTION!!!!! WARNING!!!!!!…read more I have never been so disrespected! I thought a government job would be sought out for and wanted. This mail person off the bat was aggressive, rude, verbally abusive, and created a hostile environment. Long story short, I asked how much to send out a package. I went to go pay and the signature popped up, I asked I don't want the signature. She responded with it's free... when I went to ask her again what my question is she became erratic. I told her that customer service is not her skill and she should be somewhere in the back in the dark cause she was acting like she is queen. I asked for someone else to help me and she laughing said I'm the only one.. I said let me talk to your manager, he stood behind the door and talked through the glass. I told him the story and he let me finish my sentence and said don't worry they don't have to sign for the package. I said great and he told me to go back to her. Reluctantly I went back and slid the box to her and she pushed the box back hitting me in the chest. She has now not only verbally attacked me but also now it became physical. She does not reserve the right to refuse service as I pay the United Staes Postal Service through my taxes, you have no right to deny service to a citizen!!! I have already sent a message through the USPS portal and that complaint went to the manager. He called me and basically asked what do you want me to do. I said nothing you didn't assist me in the first place and made me go back to her, you are the problem to. I am trying to escalate this and will go to the police department due to the brutal attitude!

I have lived in Pleasant Hill for eighteen years. The Crescent UPS store has been my go-to location…read morefor any shipping need, package delivery, and return. The staff here are kind and highly efficient, regardless of your purpose. Whether a paying patron shipping a package, or simply dropping off an Amazon refund, I always receive exceptional customer service. I once stopped at a different UPS store, as it was on my way running errands, and received far less than even the superficial "professional" customer service one would expect at any business establishment. The Crescent UPS staff have never requested I do their job, and for that I am grateful. The line may get long, but each employee will serve you with courtesy.

Quick Service. worker wasn't all too approachable but I get it…read more location gets busy but there's usually plenty of parking around. yes for coming back here yes for recommending others to come here as this location is actually a great change from the atrocious service at another UPS spot in the county. needed a doc to be notarized and the process was quick and easy. So far it's $15.00