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Phoenix, AZ

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US Post Office

2.1 (89 reviews)
Closed • 8:30 am - 4:30 pm
Updated over 3 months ago

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Open for biz on Friday, March 20, 2020
Laura C.

Yay - no waiting today at one of the busiest post offices in town! Happy to mail friends bday gift just in time

What is going on? When we send a mail, utilizing priority mail, we expect the USPS to hand our mail with care, and deliver it fast as promised. The message below has been sitting on their system since 3/21/2024 and today is 4/18/2024. That is over a month later for a mail that was to be delivered in 3 days. What are we suppose to do? Please deliver the mail as promised. If you can't deliver it, at least return it back to the sender then!

1st photo. Bare wall where the outgoing mail box used to be.
Miguel D.

I usually take negative reviews about businesses with which I am familiar with a healthy dose of skepticism, however, this business has been in steady decline during the 20 years I've lived here. This post serves to document only some of experiences that highlight this conclusion. This post is not a rant. *Rarely use my post office, but when I did, I was treated to stream of gratuitous complaints about her health by the head postal clerk as I waited a half an hour to pickup a package. Then, she would hum a rock tune from the '80s, then back to more aches and pains, then back to humming, etc. Other than the occasional customer, I was her only audience. Not very professional. *Carrier does not pickup packages when requested, so I must use a much busier post office close to home. Posted the packages at the other post office, then days later, the carrier complained that I did not give him a chance to pickup the packages. *Carrier does not use the parcel boxes for deliveries because "some days, there are more packages than boxes." Never heard of scheduling? Not surprisingly, the carrier then went on to complain that a number of packages had recently been stolen from porches. How does one steal packages from parcel boxes? *The outgoing mail boxes in our apartments have all disappeared, so Christmas may have to wait. After the lock was broken on the outgoing box absent in the 1st photo, I asked the carrier about it. A few days later, she reported that the station does not have a key for the lock and denied that USPS ever maintained the box. Conversely, the apartment manager said that the box was a USPS responsibility and she could do nothing about it. Having used the box myself a number of times, I know that the recipients received mail I posted to the box, and can only conclude that a tenant or tenants, desperate to have their mail delivered, broke the lock when it became clear that the carrier had lost the key. The outgoing mail boxes were completely removed from from another apartment location close to the manager's office. See 2nd photo. The carrier claims that mail was stolen from these outgoing mail boxes as reported by the station. This story is incredible for a variety of reasons: 1) The apartment manager didn't hear anything about tenants losing mail pieces from the tenants themselves, only from the carrier well after the supposed loss. Notifying the manager would have been the fastest, most practical way to report missing mail from outgoing mail boxes. 2) The station's phone number is inoperable, so you call the national phone number, instead, at 800-275-8777. After being placed on hold for an hour, the best that customer service can do for you is to electronically notify the station of a situation and the station will contact you, if necessary. So, the story that the station received numerous complaints about this *specific box*, without the apartment manager just yards away being made aware, is questionable. 3) Lately, there is never just one carrier. Many carriers will service the route even over the shortest time span. The response to any question is always along the lines of "I don't usually make deliveries on this route." So, does the carrier that reported the missing outbox mail still work for USPS? 4) This second outgoing mailbox was a heavy duty, anti-theft box. I've personally never experienced missing mail problems due to use of these outgoing mailboxes in the seven years I've lived on the property. Picking up and sending both mail and packages from a closer post office spares me much time and aggravation.

Yeah they are actually taking the piss. Just dgad

Called on 04.24.2023 @12:52p to check on package tracking cause I saw it's been 2 weeks now (that it's said out for delivery) and the delivery still hasn't been made, the vendor said to call the post office to check on it. The woman that picked up literally had me on hold for 10 mins because she didn't feel like tracking my package. It's now 04.24.2023 @1:07p and I've called 2 times since then for a total of 3X. Each call is now giving me the dial tone. What kind of ish is that??? I just want to know if they lost my package. I can see why there's a ton of bad reviews. Calling one more time at 1:09p ....they answered an hung up. UPDATE photo

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9 years ago

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9 years ago

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9 years ago

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8 years ago

Really good service. Each person was eager to help and provide a great customer experience.

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11 years ago

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8 years ago

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10 years ago

Mailman CONSTANTLY delivers my mail to the wrong address. Long hold time to speak with customer service. My current hold time is 46 minutes.

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10 years ago

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12 years ago

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Review Highlights - US Post Office

“I just realized I dropped a package in the drop box that should've gone to FedEx.”

Mentioned in 3 reviews

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Based on Yelp reviews this was the best (in fact the only one with a positive review) in my area so…read moreI drove a bit out of my way since I had an odd job. I recently moved from Los Angeles, CA and had to return the Spectrum Internet modem. Spectrum has a program setup with UPS that allows you to return equipment free of charge for shipping and packaging. But since Phoenix is serviced by Cox cable I figured this would be an odd request. They lived up to their reputation. I explained to them the situation and they figured out what needed to be done in a relatively short time and I was on my way. I complimented them on their great job and that they were the only UPS store with a high rating in the area. Will definitely go there for all my shipping needs.

9/23/26 I was a frequent customer at this location up until today. No more! Where has the customer…read moreservice gone? The young gentlemen who were working at this location before the remodel were not working up front that I could see...bummer. They were super helpful courteous and kind. The young lady who was a newer employee seemed bothered, rushed and didn't want to take the time with me or my Amazon return and told me to step aside when I got to the front of the line/cash register, since I had to take 45 seconds to do the return on the app. Seriously?! If you're going to have this service and have me wait in line with my packages and then expect me to be able to go on the app when my hands are full, the nice thing to do would be to be pleasant and kind and maybe have a conversation and be courteous??? Just an idea! People do not mind waiting, they too are most likely going to have to do the same. It's not about rushing people out and through the transaction in addition to not having any patience and kindness with your patrons. Or, maybe it is? Customers are your business...without them, you don't exist. May I suggest some additional customer service training for your newer employees. Most importantly this young lady!

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If I could give zero stars I would…read more From the very beginning there was incompetence, and or poor training, leading to unprofessional and unacceptable handling of my account and mail. I tried to use the online notary several times to get the account authorized in the beginning, and each time I waited a long time, and no one ever became available. I then went and got the paperwork notarized in person and submitted it. It was only supposed to take 2 to 3 business days for acceptance. After I believe five days, I finally messaged to find out what the delay was and my account was approved the next day. A piece of mail, a significant check, arrived at Anytime Mailbox and I requested that it be held so I could pick it up. I then received a message saying that they had already mailed it by accident and tagged it with "my bad" instead of "I'm sorry". Very unprofessional. Photo attached. That item became lost in the mail, and I had to request a new check be sent, and I've only just received that new check from the original company after over two months from when I should have received it. While, I can't hold Anytime responsible for the Postal Service losing mail. My guess is that it was probably miss-handled in someway since all of my experiences with the company have been unprofessional and incompetent. I then got another piece of mail, another check at Anytime and requested several times that it be deposited. I even called into the location and spoke to someone and requested it be deposited. I was told that they had sent me a message, but I never received any kind of message, and there was no place to find messages on my dashboard within my account. At least not that I could find. I then asked that it be sent in the mail. I made this request with great apprehension since they had lost my previous one, but I felt like I had no choice since they were not following through on depositing the check as I requested, again several times. Even though part of the service The advertise is that they will deposit checks. That's why I signed up with them. They finally sent the check after several several weeks of practically having to beg them to take action. I finally closed the account due to the unprofessionalism, and/or lack of training and/or incompetence.

US Post Office - postoffices - Updated November 2026

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