Don't ship international packages from this office. The staff does not know how to send a box (PM express international mail) with insurance greater than $200. A basic service that a small business owner needs. It took four trips to different offices to get estimates and when I went to the Haun office, my estimate was hundreds of dollars cheaper than the estimate provided by the office at Los Alamos. My research revealed that the cause of the issue is lack of personnel knowledge. Agents, supervisor on down, do not know how to find a cost effective, 30 lbs box, international shipment with insurance greater than $200. It is sad to see that they don't even know the capabilities of their postal database system. I give one star because I can not provide a lower review through Yelp. Otherwise, it is unsat and deserves greater attention at the corporate level. read more

Called to ask a question and the man that answered had absolutely no phone etiquette what so ever!! Unwilling to help or suggest a resolution to an issue, he was sarcastic and rude. read more

Carrier Supervisor Marc has the worst customer service I have ever experienced. He is completely lacking basic communication skills and the ability to have a conversation with a human being. read more

Ripped off and worst customer service from supervisor Melissa. Went in on Friday morning to mail a package that I needed sent overnight and was directed by an employee to use a Kiosk since there was a long line. Paid for overnight shipping on Kiosk and dropped in designated bin. Tracked my package and it was supposed to arrive to its destination Saturday by 12 PM however it did not arrive until Monday. All priority and express shipping has a money back guarantee so I went today to ask for a refund for $33 because my item did not arrive as promised. The supervisor Melissa told me that since I dropped the item in the designated been it didn't get scanned until Saturday therefore it wasn't mailed until Monday however that is not my fault I have my receipt that proves the date and time that I dropped the item in the designated bin on Friday for an overnight shipping and because their employees didn't get to the package until Saturday I got screwed over not only did my item not arrive as promised but they refused to refund me not even a part of the amount that I paid. There is no sign that says to hand express shipping item to employees anywhere. She simply did not care and just said it's not her fault. Wow usps should reconsider their customer service guidelines and train their "supervisors" better. read more

Thank you to Mary who went above and beyond to help my family and I get our passports. There was an issue when making an appointment but she worked quickly and was able to squeeze us in! The staff was very friendly and accommodating. read more

Only Reason I am writing this is because they really need to get it together when it comes to delivering mail to the right addresses. I havent received my magazine subscription in over 3 months and now I have to go down to the office and see where it is going and that is so irritating! read more

It takes pretty serious and ongoing screwups to get me to write a review, but this is the worst post office ever. They made no effort to deliver a package to my door, just dropping a note of a required signature in my mailbox. When I tried to claim it, I was left on hold over 40 mins while trying to find out my package's status. At this moment, I still can't through to anyone. This is a good reason to use UPS or FedEX. They are significantly more responsible. read more

I am rating with 1 star because I have to choose something in order to write the review. I shipped a package Priority Mail 3 day delivery on 8/12/2016. The first tracking of the package was 8/17/2016 which by the it should have already have arrived at it's destination. I live in California and the first tracking was when it got to Utah. The package arrived at it's destination on 8/19/2016. The destination was a PO Box in WY so the only hands that touched this package were postal workers. I am an eBay seller and we get graded on how long it takes the package to get to the buyer so this could destroy me big time. The customer purchased 14 items and 9 were missing. She received them in a bag from the post office stating the package was damaged during shipping. You can tell someone cut the bag open so it wasn't damaged it was open and items were kept. I went to the post office to file a claim and was told I had to go to the other branch and speak to Gloria. I drove to the other branch and spoke with a guy with a heavy accent. I asked him if Gloria was in and if I could speak to her. He said she was in and wanted to know what I needed to speak with her for. It was really none of his business. He refused to let me talk to her. He said the person at the other branch had no business telling me to go talk to Gloria. I have been told his name is Eric but not spelt that way. I was also told he has no business working with the public and I agree 100%. He kept telling me I had to file online and I kept telling him I tried and my photos wouldn't upload and he told me I needed to go find a boy on the street to do it for me. I asked him for claim form to fill out and he said they didn't have anything like that. He then left when I told him they did have forms. He comes back and tells me that they are out of them and it would have taken me 6 months to get my money back and it was quicker to file on line. I won't get into everything else that was said. The day after the incident I decided to call and ask to speak to the post master and was told he was in and out for the day. I asked to leave a message and the guy wanted to know what it was concerning. Being none of his business I told him it was personal. I was told the name of the post master is Alex. It has been 3 days and now after 5pm and no call from Alex. I am out the cost of shipping, having to reimburse my customer the price of the missing items and she demanded her cost of shipping be refunded. Eric told me coverage would only be $50 and I should have purchased additional insurance. The whole incident was due by postal workers so why should I have to have any loss. read more

This is the second time I have put a hold on my mail with a date for the post office to deliver it all to me when I returned from vacation. Both times the mail has not been delivered to me on the given date. I have had to call them to deliver it. I spent all day yesterday waiting for the mail and it never came. This morning I started calling the post office at 9am and for 15 minutes all I got was a busy signal. When I finally got through the phone rang 35 times and then disconnected. Once again I tried to get through to them and after many busy signals I got through 2 other times and got the same hang up after 35 rings. This is unacceptable! read more

The employees at this post office are exceptional! I have been coming here for 7 years and I am always greeted with friendly faces and superb service. The employees are kind and patient. This is a very busy location but the staff handles it very well. read more

I sent Xmas presents to my grandkids in Murrieta, CA. They were delivered to a package box at her address and the key was placed in her mail box. She did not have a key to her mailbox. The post office in Murrieta sent a postal worker to her house on Christmas Eve to open the box for her. Way to go US postal service!!! Thank you for making their Christmas special! Grandma read more

Over the last five months I have had the need to go to this post office at least once a week. The service I have received has always been helpful and friendly. read more

I can't even believe I'm giving this place five stars because the post office always sucks. The ladies working at the counter always look grouchy and miserable, and they never smile, so I'm usually at the self-serve kiosk. But today I saw a new face.. Her name is Jenna. Not sure how long she's been there but it was such a refreshing experience to be helped by her. She was extremely helpful, courteous and upbeat. She smiled and gave off the impression that she lives what she does, or at least she lives helping people. She is defensively an example of what the post office needs more of!! Thanks for your help Jenna :) read more

These 5 stars go out to Cindy! I would give her 10 if it'd let me. (I hope this is the correct PO in Murrieta?) I sent a package to my parents for the holidays and it seemed to be lost even though my tracking number showed it was delivered. I sat on hold for hours with an 800 number off and on for a couple days, opting to have someone call me back. No one ever did. I waited it out, hoping the package would turn up. Called more numbers, went to a local post office, a series of events. I called a Murrieta PO. Cindy answered. Together we solved the mystery of my parents Xmas package and she was awesome! Long story short, a neighbor kept the package safe waiting for someone to claim it. Not only does Cindy have a caring and kind personality that shines through the phone, she has a great sense of humor too. She is by far one of the best people I've ever met on a phone. Cindy, if you see this, thanks again for taking a few minutes to help me out. :D read more

I knew I'd be waiting in line, which wasn't an issue. After waiting in line 10 minutes, I was getting close to the front. The little guy that is equivalent to a greeter, comes out of the door an asks me if I need stamps. I reply, "yes, but I need these IRS letters mailed with a proof of delivery, not certified, as instructed by my accountant. He says I can do it at the machine and he'd walk me through it. Reluctantly, I left the line I was so closed to reaching the window with. A gentleman was at the machine, so I patiently was waiting for him to finish. I didn't realize that you had to enter a method of payment with every letter or package. This guy had five! After almost 10 minutes of waiting in this line, I had about my limit, as I turned around and saw that I would have been at the window in the original line. The "greeter" asks me if I'm mad. Oh heck yes! Not mad at the guy at the machine, but at the "greeter" for taking me out of line to "expedite" my transactions.He then asks the gentleman mailing the packages if he's almost done. If I was that guy, I would have been miffed for him asking, as he was frustrated with the machine as well. So now it's my turn. The "greeter" begins to walk me through the first transaction. He asks me if I want it sent priority in 2 days for $5.85 or $.86 delivered in 3 days. Knowing I told him I needed proof of delivery, 3 days of course. The machine spits out a stamp for $.86, but no tracking for proof of delivery. The "greeter" disapears behind the door. Now there are two people behind me waiting for the machine. I wait for him to return, and he comes out and again asks me if I'm mad. Well, common sense would be to never ask a mad person if they are mad. He didn't seem to possess that trait. Now he says I can fill out a form for a $.86 refund and then start all over, as I have to pay the $5.85 priority delivery. OMG! Then wait in the original line for the refund. One of the gals at the window instructs me to come to her and she would get a supervisor. The "greeter" then goes behind the door and never resurfaces. The supervisor, who was nice enough, but had no supervisor capacity, says she will speak to the Postmaster. Lesson learned: Never lose your place in a perfectly moving line! read more