Supervisor Cecelia and a male employee assisting with mail holds displayed an extremely cold and monotone demeanor during my visit regarding ongoing mailbox theft in my HOA community. From the beginning of the interaction, the male employee was flat, unresponsive, and lacked any effort to provide reassurance or basic courtesy. When Supervisor Cecelia approached, her tone and body language were similarly cold and detached. I explained that I have already experienced stolen credit cards and personal documents due to mail theft. While I understand that there may be limited options beyond filing online or purchasing a P.O. Box, there was no attempt to acknowledge the seriousness of the situation or to communicate with even minimal empathy. When residents are dealing with identity theft and financial harm, professionalism includes not just providing information, but delivering it with basic human consideration. The complete lack of warmth or de-escalation from both employees made an already stressful situation worse. read more

I wish I could give zero stars. I had a package coming. The post office received my package and delivered it to the wrong address. Clearly my address was correct on the box. I have called them back several times the phone just rings. There's no way to leave a message. So I'm going to speak with someone face to face. This is not good. I spent $94.00 on my package so I'm just out of money. A couple other times they delivered my important mail to somewhere else. This needs to stop. I'm disappointed in the mail carrier. read more

My experience was great there this morning. Doors were open three minutes before they opened and we were allowed to enter. The gal at the counter, Taylor, took us even before opening time. She was extremely nice with a big smile. This couple minutes made the difference between me getting to work on time or not. Look forward to using this post office more often. read more

Do not visit this location unless you have an entirely open day. I was there for 50 minutes yesterday just trying to ship a reusable water bottle and a card, and i was the only person in there when i arrived. I made it up to the desk and said that i would just like to ship those items, and i need assistance as i don't usually ship stuff. She then told me, "pick a box" and "pick a rate." So i told her when i would like it to arrive and she said, "starts at 14 dollars." Okay.? She then tells me to go to the BACK of the line and get a box, rather than just getting a box and helping me. So finally they help 3 people in over half an hour. I finally get up to the desk, again, and the other guy tells me they won't ship my box since i tried to fold in the flaps rather than tape it. Why didn't the first girl tell me that? Why can't you just print out a label instead of making me write on a box and telling me you won't ship it the way i did it. So i left without shipping my package because i had already been there almost an hour, and i wasn't going to the back of the line for a 3rd time. Absolutely useless and cold staff who do not care about their job and do not care to show any urgency. read more

They say on their website that they have lobby hrs for people to access their p.o. boxes, from 5 am to 9pm on Sunday, but NOPE, went there on Sunday and the building was locked up, no way to access a po box. Also, when you call their phone number on a Sunday to find out anything else about hours, it says call cannot be completed as dialed. Anyway, please fix your website to reflect that lobby hours are NOT available on Sunday! I looked for any other sign or entrance on the building and all doors were locked up tight and the parking lot was empty. Sooooo, wasted a trip. read more

My first time going to this location because it was on the way home. There was a line, but it went by really quick and was just shipping my return. It was super simple and quick and effective. I do appreciate how quick they were. I just wish there was more than one person working at the time it probably would've made the line even quicker. read more

Totally a-okay. They have the services I need to ship to an APO and that's all I can really ask for. Pretty efficient bunch of employees here. Relatively friendly and helpful. read more

US Post Office - Post Offices Near Me - Las Vegas, Nevada

wasted $8 for me to go in and get, "verified" and it not even getting approved. I just moved here less then a week ago and for some reasons asked me to verify my identification. so i went into the post office, Asian lady "helped" me. less than 5 mins. but I felt she messed up and asked are you sure? did it get approved? and she just scanned a barcode I got in my email. and yeah, got home thinking it was fine. 2AM I GOT AN EMAIL "Unfortunately we couldn't move forward in processing your change of address... please tell individually all the companies your new address." I was like WTF, at 2AM!?!!?? and so now I tried to look it up but it says that it's changed but need confirmation code. I think I found it but it won't work. read more

US Post Office - Post Offices Near Me - Las Vegas, Nevada

The number doesn't work. Did online hold mail. Claims they never received it. Postmaster stated would hold mail addtl 30 days, that is not the case, medical equipment stolen from parcel at old address and another package delivered today and was not supposed to be! Wow! Who is NOT DOING THEIR JOB?! Now I have to leave work and go again for someone's incompetence! No one ever said anything about general delivery & the call center isn't any better! Sad and disappointing! read more

Another package was not delivered. Tracking says it was so there's no responsibility taken. USPS costs me more money than they're worth. USPS is not a business that I trust. read more

This location is super slow huge line waited close To 15 minutes in line. One cashier and they have to go over their whole spiel about liquids and fragile blah, blah, blah. With knowing that why not have more people working. I don't have time to waste hanging out at the post office when people are smelling really bad and standing so close like they want a piggy back ride. No!! I wanna be in and out drop off my mail and go on with my day. read more

US Post Office - Post Offices Near Me - Las Vegas, Nevada

Says on the USPS website the location was open today. Drove all the way to it and the notice on the front door said that it was open today. Tried opening the door, it was closed, not even the lobby was open. After reading the other reviews, I can verify their claims of this location having a lot of mismanagement and neglect. Coming to this location was a complete waste of time. I came back to the location 3 days later and they somehow don't have a printer to print labels. This is a post office... how is that possible? Because their post office essentially functions as only a mailbox I now I have to drive 30 minutes more, just to go back and forth for a printer. Again, coming to this location is a complete waste of time. read more

Very rude.. every time I visit. I notice they are also very rude to international people or people who may not be familiar with policies. It's sad to watch read more

US Post Office - Post Offices Near Me - Las Vegas, Nevada

Rude workers, took roughly 2 months for my new mailbox key and they can't even confirm what box it actually is for. So I just have to essentially try to open others mailboxes and hope my key works. And even with this resolution it took calling national multiple times as their number on the website doesn't work. Disappointed. read more

I would give this location a zero if I could. The lady charged me for tape when I needed to tape my return label since I didn't know where the label was suppose to go. She gave the lady in front of me free tape so I don't know why I had to be charged for two pieces of tape. Very unhelpful staff and rude. Go to another location. read more

I'm noticing lately that their lobby is starting to be closed and locked up. I can understand the retail part, as it closes at 5, but the rest? How will anyone get their mail outside of businesss hours? I just wanna use the kiosk, but, no can do. Nothing is posted about the place being locked up completely. I wonder if anyone else has had an issue with this. read more

Slow slow slow Yes it is clean. But who knew only one person works there ?? We could all laugh it was so slow. Just can't believe I stood so long to mail one letter. Ugh. read more

US Post Office - The slowest service EVER - Post Offices Near Me - Las Vegas, Nevada

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How does this place consider itself a post office. First, they can't print out shipping labels. She told me I could go to the UPS store to get my label printed. I came back and then was told I would have to have the label already pasted on, or I could purchase their tape for $4.00. Their tape isn't even worth $4.00, considering I only needed the bare minimum to attach my return label to my package. What post office doesn't provide tape and handle the labeling and packaging for the customer? I hope there won't be many USPS facilities in the future, they live to collect money and are useless. read more

Arrived at 4:40pm on Monday, hours of operation said open until 5pm. Left work early and drove 5 miles to drop off packages only to find they are closed? Watched as several more people arrived after me only to try the doors locked walking away in disgust. Not a holiday nor a crisis... why are they closed early? Perhaps a negligent supervisor. This is the second time in the past week this has occurred. Why? read more

I've never had any issues at this location. No rude employees or mishandled packages. Employees are always helpful & friendly. Lines are usually short with the exception of Christmas time but even then they move fairly quickly. It's clean and packing supplies are well stocked. Being located right off of N. Decatur makes it very convenient & easy to get to. read more

This is a great and convenient location. Every time I come here the customer service is always very friendly. The location is always clean. There is ample parking. read more

US Post Office - Inside interior - Post Offices Near Me - Las Vegas, Nevada

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If there were negative stars to give this specific location would get it. They hold your mail and when you come to pick it up they can't find anything read more

This not the official post office associated with my address, but the one that is most convenient for me to access from where I live. A recurrent complaint that I have about this post office, which I only visit when absolutely necessary, is the fact that only one counter is usually open even if the line has gotten quite long and/or some customers have multiple packages to mail. Staffing appropriately adapted to the needs of customers appears to be an ever-present problem here. A general complaint that I have about the waiting in line at the post office experience concerns those extremely rude and inconsiderate individuals (you know who you are!) who always seem to ask a million inane questions when many people are waiting in line to expeditously complete their business and leave. It's as if these apparently clueless wonders (perhaps stupid would be the better term?) have never been in a post office before during their entire adult lives. This issue frequently manifests itself as a person attempting to mail a package that has not yet been wrapped/packaged with none of the pertinent paperwork having been filled out. Step-by-step assistance from the counter staff is expected while those people waiting behind in line slowly develop "the urge to kill". read more

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According to my boss, this location never has more than two cars in the parking lot and the interior is always empty. Well, it's Christmas time and there were about ten cars in the parking lot and maybe about that many people waiting in line. Luckily, despite only having two employees working, this location seems to be pretty efficient. The guy worked his counter while the lady walked along the line pre-processing people (finding out what they needed and helping them directly if possible). As a result, I wasn't in there very long at all. To top it off, everyone (including the customers) was in a cheerful Christmas mood. read more

I have never had to wait in the horrendous long line that is always formed at this PO. Why do they only have one counter person at this location? Anyway, they have a self service kiosk which makes it fabulous for me if a need to drop off something or ran out of my meter stamps at home. Being an EBay seller since 2001 I rely most on my mail lady picking my packages up at the door...but sometimes I need something in a rush. UPDATE:::::::::::kiosk always broken and no one cares to fix it read more

Love this place! Safe & well lit! Important when you're dropping off a wedding response card at 2:30 am ;) In all honesty, I truly love this location! Its convenient because it is 1/2 way between my home and my work, its almost always either empty, or near empty, and the staff is always friendly and know me by name! This truly gives it a small town and intimate feeling with in such a big city - as you know, a true rarity in Vegas (one of the main things I miss about my hometown MN).The parking lot is clean, parking spots are bigger then average (awesome as it reduces the chance of your car being dinged) - something that seems to be unavoidable here, and the landscaping is surprising well kept! For a simple post office, they really put a lot of hard work into making this place shine! read more

I've been to post offices all over Vegas and I make sure that this is the one I go to send mail. The line is always manageable and their kiosk is never broken like others. I think they would appreciate if more people came prepared rather than acting like it's their first time. read more

I did it I mailed a letter and it only took me 10 minutes new record. I have been to this post office before and I had to stand in line for 30 minutes or more. read more

US Post Office - Front entrance - Post Offices Near Me - Las Vegas, Nevada

I would like to make complaint towards an employee named LaTona clerk# 27. My mother went in to purchase a book of stamps and gave the clerk $20.00 and gave her the cash back without counting it back to her. She walked 4 steps away from the counter and turned around because she noticed she was shorted $5.00. She went back to the same clerk and told her you shorted me $5.00 and the clerk with attitude in front of everyone said "There is nothing I can do", you should have counted your cash before you left my window and besides how do I know if you dropped your cash. My mother was embarrassed in front of everyone because of the way she was speaking. Then my mom asked for her name and she said "My name is Latona", you can have here you go. This is truly unacceptable customer service. I am not sure if she was having a bad day but she should "Never" speak to anyone in that type of tone. My mom walked out the office and then went back in and went back to her and asked to speak with a manager. With again, an attitude and said the manager ain't here she is at the office on Tenaya. You can call or drive over there. Then told my mom I might have not given you the right change or I may have. But I remember given you the exact amount. My mom respond I am not cheating you the $5.00 I was truly short the money given me and there are cameras in your office. I request a manager to email me so that way they can speak with my mother with and advised an apology and want some type of disciplinary action take immediately. My mom have always gone to that location to buy stamps and have never experience this type of service. I am sure she will not be going back to this location. read more

Slowwwwwwest post office in tbe country smh, just one person works in here so good luck with you if you in rush and get ready to be there fir atleast 30 min read more

Love to go here. Staff is very friendly and fast. They never tire of questions and are very knowledgeable and helpful.

Just bring your patience with you at this Post Office Let me start with the Pros: *Always clean *Well lit *Parking is very easy to manuever *KIOSK generally satisfies quick needs - would help if they added a Media Mail feature Cons: *There's a 75/25 chance of getting an employee that has a personality *Lines are always long *They usually only have 1 employee working up front - and it's usually the one with the worst attitude Overall this post office does satisfy my needs as it's literally around the corner from my house. However, I have learned that to avoid long lines don't go first thing in the morning, anytime around noon or anytime after 5pm. I have been coming here for years, and Monday was the first time I had an employee that was extremely friendly and courteous. I had never seen her before so she must have been new. read more

Took a package in to send off cost me $68 and should have taken a week, however, it was scanned into the facility but never got shipped!!! No help from the staff no help from managers no one seems to know where my package is, and no one has even tried to fix it!!! sent package March 26 2018 and still no refund on even a human to talk to! read more

This particular post office is close to home and I tend to frequent it quite a bit for my EBay hustle. What can you really say about a Post Office. This one isn't bad and I've been here enough times that some of the clerks actually know me by name now (okay, actually it's only one). They all look like they are miserable and hate working there, but when you talk to them; they are actually pretty friendly people providing you with some quality customer service. I give this place a 3 stars though due to the fact that something is always up with their self-serve drop box. I'm not sure what the exact term for it is, but basically you can help yourself at an electronic kiosk thing (if you are shipping something). The actual process is quick, easy, user-friendly, and efficient, but the drop box that you put your package in is always full or broken (it won't even open). This is the reasoning behind my 3 stars. On top of that, they only have 2 clerks running the line (at least every time I go and I've gone during all times of the day and week), making for a very time-consuming wait if you do not want to use the electronic kiosk. Pros: * Clean, Well- maintained location * Priority boxes are always stocked (I find this to be a problem at other USPS locations) * they have the self-service electronic kiosk * passport services and P.O Boxes available Cons: * Drop box is always full or broken * Always busy * Not enough clerks running the line Overall: I'd be fibbing if I were to say I'd never go here again. The truth is, it's a convenient location for me and the service is pretty good. If they would just get more clerks and fix that troubled drop box! read more

It's not busy but they only have 1 person at the counter...lots of frustrated people in the long line.

I've been to this post office several times and I've never had to wait more then 5 minutes in line. I've only ever gone earlier in the morning but I've only had good experiences there. They are way quicker then the one located on camino al norte. read more

I want to thank Zora for her amazing customer service. I walked into the post office with a question of where to go to get my passport information completed. She gave me the areas on where I needed to go. I thanked her and informed her that someone left their purse on the counter. She informed me to bring it up to her. I did so and I proceeded on my way. I got everything completed for my passport to be completed and made my way back to the post office, a few hours later. The line was starting to tread out a bit. But I knew I had to get this done. I got what I needed and Keah helped me fill out the information for my passport. She was kind and brought me what I needed, making it easy. Thank you! I had gotten everything completed in line, and Zora waved at me to come up to the front. She then proceeded to check me out and had me on my way. That was one of the nicest gestures that anyone had ever done for me. I had spent the day trying to get my passport completed, and the simple fact of recognizing me and helping me out was the best thing a worker for the post office could have done. I love when people do their jobs and go the extra mile. I was having a long day and I am not one to complain. She made my day, and I hope you give her a raise. Even a management position. Thank you Zora for being amazing. I never forget someone who has made an impact on me by treating me kindly. read more

The post office is never an exciting way to spend your day off at. We were originally at the tenaya location but left after waiting for an hour and half and not making any progress towards our passport applications. We left and came here and to my surprise is was nearly empty. Thank god for sandy, who held our hands the entire process ensuring that everything was filled out correctly. Because of her we will be on our way to the Caribbean in June. So thank you, Sandy, for outstanding customer service with a sense of humor. Lady had us cracking up! read more

If you're here to pick up a package, be prepared to spend a while. They have one worker only who is assigned to handle package pick-ups, as well as mailbox keys and most of the package tracking problems. One. If you try to go through any of the other lines, you are sent to this person. The average wait time is over 30 minutes, and I have waited up to an hour and a half in line due to how long it takes for a single transaction to complete. If your customer are backed up all the way through the post office, you have a problem, and I have never visited when the line is less than 10 people long. I usually have to wait on weekends, when the line is much longer, to pick up any packages, as they average wait time is longer than my weekday lunch break. read more

WORST CUSTOMER SERVICE EVER! I called the usps number to figure out which location I needed to go to to get something I needed done and they told me this location. After waiting in a long line, I get to the front and the worker, her name was Rebecca, tells me that they don't do it at that location and I have to go to another one. I tell her that I called and they definitely told me this location to which she says "Yeah you must've called the 800 number, they are always telling people the wrong location" Seriously? They already knew this was a problem and did nothing to correct it? I told her that she should probably say something so they don't keep sending people to the wrong location and she told me that's not her job. I will never use USPS ever because of the imcompetance of the company topped off by the rudeness and lack of care by the staff. read more