I want to qualify my review with a few comments.
I have shipped millions of dollars worth of items during my experience as a project manager in the trade show industry here in LV. I also recognize that no business is free from an occasional error and my goal is these situations is to give the staff or owner my interpretation and the chance to do what they feel is right.
That being said, I went to this Postal_pros to ship an item, a hiking backpack, that I had sold on Amazon. I needed a box and postage so I communicated this to the associate. He provided a box which could be cut down to the appropriate size and would work perfectly.
I received a bill for $44.35 which at the time I didn't think much of.
When I got home and checked on my Amazon account and found that the reimbursed shipping fee was around $10 I got a little concerned as the shipping I paid was about 80% of my profit on the sold item.
I pulled out my receipt and checked out the itemization on it and saw...
The weight of the shipment was around 9 lbs and the dims were approx. 13" x 13" x 26".
This was the first error, the box they sold me may have been those dimensions but after it was re-sized for the item it was clearly a flat rectangle around 9" x 13" x 26". Right off, I anticipated that I was incorrectly charged for shipping based on incorrect package size. I also recall that on the FedEx shipping bill it identified Postal-Pros as the shipper as opposed to myself, a practice that I had never experienced with any other shipping locations.
Now I wanted to see what else was wrong on the bill. I also saw a charge for the box, two fees for labor, and a fee for packing peanuts.
Considering how I watched the guy tape up the box and there was not one peanut used, I now was a little more concerned.
I decided to log on to FedEx and confirm the cost of shipping this package to its intended location.
Using exactly the weight, dimensions addresses and shipping methods identified on the bill I got a quote from FedEx directly.
The shipping quote was $19.48 and the delivery estimate was for one day earlier than I was quoted through Postal-Pros
The line item for the shipping alone (not the box labor, and packing material) on my receipt was over $35.
I communicated this to an individual over the phone and was told that the difference ($15) was their retail price and that most retail shipping locations have a similar markup. I know that this statement is untrue because shipping re sellers actually receive discounted rates in order to be profitable AND competitive with direct to UPS or FedEx.
The individual I spoke with offered no solutions and eventually began repeating his nonsensical excuses to the point I had to interrupt and tell him directly
" I am an unhappy customer, you overcharged me, if you refuse to address this, you have lost a customer."
When he started to re-repeat his excuses I just ended the call.
Bottom Line: Rip-off's. I don't trust these guys and have zero faith in their integrity.
To the owners: Hey, I gave you guys all the opportunity in the world to rectify this including offering to come in there and show you the quote I received. Your loss! read more