Updated 3/8/19- Today they were great. 4 windows open, minimal line.
Taking care of their line of customers just like they should. Polite and efficient.
Even if they weren't a government office, I'd be impressed (compare this to the post office or even worse- the bank!!)
Past review- In general the people here are pleasant and helpful. In. General.
The lines vary- today there were 2 people at the windows when I got to the line, and no one in line. And it goes like that occasionally.
But there are other times that the lines are horrible and I've been stuck for an hour+.
They don't tend to open more than 2-3 windows regardless of how bad the lines are.
Try to go in a month when the taxes are NOT due and the lines tend to be a lot better.
Or you can use the phone system, but there are fees attached to paying that way (just depends on if you have the time/inclination to wait in line). read more