We are visiting Summerlin for 2 months from Michigan. We have used this location a few times and I have to say it's the best post office I've frequented! I've been during slow time (only one other woman in front of me) and I've been in a line behind a dozen others. Each time the staff has been very pleasant, courteous and helpful. 2 thumbs up!! read more

Best post office experience ever. Less than 1 minute wait. No wait really. Call straight away. Given options. Paid and was out. Maria was pleasant and smiled. Gotta love that. read more

I'm writing this review to share my experience and help others navigate the walk-in passport process more efficiently. If you're planning to go during the current walk-in hours (Saturdays, 9 AM to 12 PM), here's what you need to know: 1. Come prepared - Have your forms filled out correctly, with all required documents and copies in hand. They check everything before adding you to the list. 2. Arrive early - Plan to get there between 4-6 AM for a real shot at getting on the list. They only accept 12-15 walk-ins, and if you're not on it, you're sent home. 3. Bring a chair and entertainment - You'll be waiting for hours. A fold-up chair and something to pass the time will make a big difference (trust me, the floor gets uncomfortable fast). 4. For young kids - If the appointment is for a child, you can have someone bring them later after you've checked in, so they don't have to wait in line with you at the crack of dawn. Hope this helps you plan ahead and save some time. Good luck! read more

US Post Office - Hours - Post Offices Near Me - Las Vegas, Nevada

Worst post office I've ever been to. They don't actively listen to your problem because they're too busy trying to talk over you and you have to repeat yourself. I put my mail on a 30 day hold. When I went in today, they said they didn't have mail for me. I had to talk to two different people to try and figure out where my mail was and since I went in person they couldn't tell me when I put the hold on. They then informed me that if I did it online, there would be a record of it. I just don't understand why there's not not a record in person. There should be a record either way. There is no sense of urgency or care to help you with your problem. They were giving the lady next to me the same runaround so if you actually want help, maybe try a different post office. read more

If I could leave zero stars I would ... Try telephoning this place. No-one picks up, ever. Have not had a mail delivery for well over two weeks, apparently the mailbox is broken. Pathetic! Post office itself is disgustingly dirty with disinterested staff ... you could not offer worse service if you tried. read more

Busted mailbox 89135 for over 2 weeks. Mail person did not notify us. Numerous problems w/ post office on spring gate for 9 yrs. I've filed many complaints. read more

The line was long there was 3 people working, the cashiers took their sweet time. There was no Urgency to get through the line. Several people that walked in committed on how long it was and why it was taking forever. They had majority of envelopes and package's stalked to send out your items. Cashier was quit she didn't seemed thrilled to be at work. They have a room that is separated for passports. There is a sign saying they are hiring. The price of sending out mail has went up again it seems like every 6 months another $2 plus dollars is added to sending out mail. It's so ridiculous I also send out mail almost weekly express over night and more then half the time it is late and I can pick up the money I spent to send it overnight, but that's the thing I want it to be on time and not 2 days that's like sending it through regular mail. read more

US Post Office - Post Offices Near Me - Las Vegas, Nevada

See all

Convenient post office location for the Summerlin area, however, there are often not enough clerks which makes the line very long. This is especially true the closer you get to their 5 PM weekday closing time. I would recommend coming earlier in the day if possible! read more

This is the closet Post Office to me and I'm so thankful for this location. It's a very small post office but they get the job done. Normally they are not busy and if there's a line, it's only about 1 or 2 people long. The reps checking you out at the register are always friendly and professional. I've never once had a problem with shipping anything or retrieving any mail that was held for me. When I moved to the area they were prepared and had my new keys to the mail box and everything went super smooth in person. Online I did have some trouble forwarding my entire family's mail to the new address and that was a pain but I finally got it fixed. One thing I will point out is that they've increased their prices by a couple of dollars on certain shipments. Their 2-3 day priority mail went from $7.95 to about $9.65. So far I don't have any gripes about this Post Office. They seem to be doing a pretty good job and I'm glad they are pretty close to where I live. Thanks USPS for meeting all my mail needs! You deserve 2 thumbs! read more

If I could I'll give - 10000 stars, I have sent a package 4 different times and got returned to me saying addressee unknown this is Ridiculous and they don't provide any solution definitely the person doing the deliveries in Summerlin is a Moron that doesn't know how to do his JOB! And they never picked up the phone! read more

The staff is friendly and efficient. The cleaning lady was polite and she made sure the facility was clean for when they opened. The clerk who assisted me with my passport needs was friendly and fast. Now.... The passport system is broken. There are no appointments available online and the walk in hours are Saturdays 9-12 am. WARNING this is when they open... this is Not when you should arrive. You need to be there around 4-5:30 am the latest to be guaranteed a spot. I was there at 4:30am and was 2nd in line. The process once they open is around 10 min if you are their first, 2nd one. They only accept 12 people, today's sign said 15 people.. so if you're late don't even wait. Tip- there is no bathroom so be prepared and don't drink too much water. Also bring a lawn chair/blankets, entertainment, HEADPHONES ( no one wants to listen to your videos) because you will be camping inside for 4 -5 hours. The facility is open 24 /7 so go inside. You don't have to wait outside in the cold/heat. -safe travels everyone! read more

Nine years of this nightmare PO, Spring Gate. From not delivering usps boxes, no note on door, only way I found out I had a delivery was through informed delivery and had to travel to SP to pick it up. UGH! Make sure you sign up for informed delivery or you will be sorry. Mail theft, checks stolen cashed, mail bank busted 3x, taking over 4 weeks to fix. I've had my neighbors deliver my mail numerous times. Recent issue: mail bank busted and no note on bank for 12 neighbors, over 3 weeks busted (2-4 weeks for a fix??? WTF). We have been putting mail in the outbox and per the usps mgr, today, they are not picking it up and I have a late payment on a piece of mail. Do not trust this PO, you'll be sorry. Send your mail out per blue box in another zip code, sign up for informed delivery and sign up for bill paying, etc electronically. You can't rely on this office! NIGHTMARE! read more

Went into this post office because I had a question on a package I had sent the was not updating the tracking, etc. I was told there was nothing they could do for me as I had to go online and send an email. I do not understand how that made any sense whatsoever! read more

There is an employee that every single time that I get him, he gives me a hard time about mailing a card to Ireland. The first time, he actually measured the card and told me that it was the size of a package. It was just a flat normal size birthday card. Another employee overheard and told him that it was by weight. I went today and he wanted to charge me $22 to mail a Christmas card because it was heavy. He said that it had to be sent as a package!!!! I pointed out it was supposed to be by weight. He argued with me. So I took it to a UPS store and they mailed it for $5!!! They pulled out a card and showed me that it didn't require any special handling if the card cleared the slot. It did with plenty of room to spare. The other employees are fine but this guy is a jerk. His name is Jelleb or something that starts with a J. It's an unusual name, so I really can't remember it. I hope someone other than me complains about this guy, he really needs to get off his high horse and charge correctly. I shouldn't have to drive somewhere else to mail my card. If ever, which is unlikely, that I go to this post office again I will never let him wait on me. read more

This is our post office so I Yelped it to find out their hours and was shocked by the reviews. Geez. We've been here probably 8-10 times since moving here in Nov., 2020 and have never had a less than great experience. We've had to pick up our mail keys from here now twice and it couldn't have gone more smoothly both times. Quick and efficient. Some are friendlier than others but they've all been courteous and helpful. We had two boxes to send off today and we were in and out in less than 3-4 min. And that's only because we wanted receipts. As soon as we walked in, the lady at the kiosk immediately told us she could help us. Perfect visit as always. P.S. We also LOVE our mailman. read more

I will miss my post office in Henderson, it was my go to off green valley. Wasn't close to where I use to live, I had one down the street from me. But I am not sure what's up with postal workers at other locations here in Las Vegas. If you don't like your job leave, let someone else work who wants to work at a postal location. Anyway... I've been trying to call this location for two days. They don't know how to answer their phones, really annoying. Now I have to go in all to remove a name off my mailbox. When it could just be done over the phone :-/ read more

I hate this place for reals. Vegas needs to do better with these passport situations. it's ridiculous for the wait time. And they take forever to give you one too. read more

US Post Office - That's BS, 12 slots only - Post Offices Near Me - Las Vegas, Nevada

Based on the bad reviews, I thought my experience here was going to be negative. I'll note that I arrived around 8:30 a.m. All the workers were beyond kind and helpful. I was assisted by a lady with glasses at the front and another woman in a green shirt at the pickup area. They were both so friendly--I wish I had gotten their names so I could reference them directly, but they absolutley deserve five stars. I understand people have had bad experiences here, and I don't want to invalidate that. I hope future customers remember how stressful retail jobs can be. Be patient with people--you never know what they're going through. read more

Darnell was so helpful and friendly. He walked over to a lady that needed to sit down due to her health and he helped her with the needed envelopes and address information. Then he called us over and we had time for a friendly chat. He helped me insure my package would be received by the end of June which was important to me. Then bade us a safe drive to our next destination. He was very thoughtful and I appreciated the kind words today. read more

US Post Office - Post Offices Near Me - Las Vegas, Nevada

The employees at this post office should be proud of themselves and the work they do. I have been to 3 other USPS locations and this was by far the best experience which is why I wanted to give them a 5 star review. The employees all worked diligently and in sync with helping one another out. Thank you Mark for making the passport experience so easy and being so friendly! read more

Do not come here. No one is here, it's just a machine and it doesn't even work. Worst experience ever at the post office. Everyone upset read more

US Post Office - Thumbs down outside - Post Offices Near Me - Las Vegas, Nevada

New home owner. I'm supposed to pick up my keys from this Post Office. They can't find them, so I have to wait four weeks for them to change the locks. Four week later, keys finally ready and ...... they don't work!!!! Clerks have no clue. WTF !!! This shouldn't be so hard. read more

I'm not sure why there are so many bad reviews, everyone who works here is super nice and they have lots of parking.

The drop box for parcels is not working at least 50% of the time. I have made several trips at night to drop off packages and found it inoperable. Once I even paid for and scanned my package, only to find I couldn't leave it. This is for years. Either replace it or take it out and don't pretend this is a service provided here. Never a problem when I go to other post offices. Waste of my time and gas money. Ridiculous. read more

I really do not understand how this USPS does not have 5 stars. The customer service is always wonderful and you are in and out in no time. They definitely get 5 stars from me! Location: Of course, it is located in a private lot with plenty of parking. Customer Service: FANTASTIC! The level of customer service is always consistently great. Jerelle is awesome. He really seems to care about every customer who comes to do business with him. All of the employees are great, I just don't remember their names! Even though the line may get long, especially during the holidays, they move quickly and get you in and out. Overall: This is a really great location. If you're looking for a post office that can get you in and out in a timely manner, that always has plenty of packing materials available, always has a working machine to do your own shipping/purchases, and phenomenal customer service, this is the location for you. I hope this review helps you decide on where to go to handle your mailing needs in the Summerlin area! read more

Dropped off 15 packages inside the post office on 3/17. All with online postage purchased and ready to go! Half of the packages were NEVER even scanned and just disappeared. Over 200.00 in product just disappeared. Went to ask about it was told to file a claim, was told to go to website and file missing mail claim. No help at all! I would say it's a little suspect that same day drop off half were scanned and half went missing/never even scanned as the rest! read more

People tend to only post yelp reviews when they're upset, so I'm here to balance out the scales a bit lol. Had two people at the counter when I walked in with one jumping on the closed register shortly after, long line but they handled it great I think. Straightforward, efficient. Kind and personable staff, made light hearted conversation and were decisive and helpful. Kind of employees that really demonstrate they know what they're doing. Will be retuning in the future. read more

Is it possible to give this post office a minus 5 stars because they don't deserve anything more. I had important mail coming and still at 7:15 pm still nothing. To post this I must give them something so I will give them one star. I wanted to give them something else but my boss said no! read more

Never ... Ever ,,, never answer phone. Mail on hold from vacation NEVER delivered. When Mail is delivered never shows until 6pm read more

Great and friendly service. Line is fast , easy parking. The agents are all helpful even suggested which box to use to save moneyThat's a Big + .Thank you. read more

Excellent customer service from Angela. Fast, Helpful with great suggestions and options.

Summerlin post office is convenient and I used to love it! The ladies there are wonderful! But 2 newish guys, one's name is Kevin I think, so RUDE and LAZY! We don't want to know you are a Trumpster! And fake customer service doesn't make him any less lazy. He likes to make himself look busy, but he's in no way helpful. Your box need a bit more tape, he doesn't even suggest you buy some there (smart business) but just dismisses you to move on! Very disrespectful! Who hired this guy and why does he still have a job there? I have complained about him more than once! He needs to go! read more

So, I was a walk in for my appointment this past Saturday and was there about 45 minutes before they opened and there was already a long line. The walk in appointments for passports filled up quickly but Mark Anthony decided to take 5 more which I was a part of along with a young couple that was getting married in a few months in Costa Rica and we were very thankful. He was very quick and kind to everyone and his services were very appreciated. I was given a receipt where I could leave a review but unfortunately, I lost it, but luckily there is the internet. Thank you for being you, Mark! :) read more

I went online to hold mail service to start on July 21st and end on July 31st. I received the email confirmation from USPS of the hold request. Yet, we received mail the first day of hold service, July 21st. On July 30th, I received an email that the hold service is ending soon and that they will resume regular mail delivery on August 1st, and yet we received mail on July 31st. Horrible! They never held my mail. Good thing I asked my neighbor to periodically check my mailbox while we're away, so he did and kept them until we got back. Just tried calling during business hours to let them know of this issue, but the phone just kept ringing then disconnects. Terrible service!! read more

3 stars because I'm thinking of MOVING my P. O. Box ... EVERY TIME I receive packages they NEVER leave a KEY and definitely never a YELLOW card in my mailbox informing me I have a pkg. If not for the sender or Informed Mail I would never know. I preferlike to come on Sunday to get my mail & pkgs. I can FORGET IT!!! They're NOT leaving a key for me to get it. This has been happening since JUNE! I might have to start using my Apartment-to take my packages. #FedUP P. S. This is the Summerlin, NV location. read more

US Post Office - Nice office BUT they DO NOT LEAVE YELLOW cards or KEYS in your P. O. Box to inform you of packages! - Post Offices Near Me - Las Vegas, Nevada

Leaving this review because they allow their employees to treat people so horribly! I can't tell you how many times the mailman was too lazy to deliver my packages to my door, making it so I have to go to this horrible place to get my packages. I had a very serious issue with my wedding invitations being sent to the wrong address. They act like their job is so hard and they can't even read a envelope correctly! My 11 year old niece could tell the difference between the FRONT of an envelope and the BACK of an envelope, but for some reason their mailmen can't seem to know what address to send the invite too! COLLEEN should not be allowed to work in the public. She is very rude and could careless about how important it was my invites got to where they needed to go by a timely matter. I have never been treated so horribly by a service worker! She clearly hates working here. I'll never mail anything through the USPS ever again. If Amazon can handle 30 million packages, yall need to be able to handle the 2 million that you guys have to deal with! Also to the managers reading this, a corporate complaint was filed on Dec 9th 2021 due Colleens behavior and her employee misconduct, offering to DELIEVER my invitation herself and then laughed in my face! I will continue to make complaints everyday until colleen faces disciplinary action for her misconduct. Good luck Colleen! It won't be the last you hear from me! read more

These clowns have everything that says their window service closes at 5pm. Their door signage included. Well, here I am at parking lot at 4:14pm typing this from my car because their window service must have closed way before 5pm. Unreal. read more

This post office is absolutely the worst. The parking lot is very dark and dangerous after hours. The landscaping is pathetic. Weeds and loose rocks everywhere. The outside drive up mailboxes are the always full. Now there's only one left. There used to be three. Can't someone see that? The inside needs a face lift. Isn't there a Post Master in the area that checks on things? Apparently nobody is in charge. Get with it!!! read more

I live in Summerlin and can't tell you how many times my mail was delivered to the wrong house or I received someone else's mail. I've complained numerous times and told either the person delivering was new or they would speak to the carrier. Unfortunately it's still happening. Also there was an incident when my mail was on a vacation hold and when I went to pick it up, I was informed that the carrier was delivering it even though I said I would. That was a wasted trip and an extremely long line (which there always is) that I had to wait in to be told that. read more

I was having issues getting my mail and they totally helped me out by sending someone to deliver my item to my door. The customer service was spectacular and the response was almost immediate. This is one of the best post offices I've had to deal with here in Vegas. It's almost always busy but they have people all over to help facilitate the line to moving quickly. read more