The clerk with light brown hair was really helpful with passport renewal. What a pro with excellent customer service.

Few things stress me out more which is pathetic than the USPS. When I see via the orange tag that something was not delivered and I got to go and pick it up it gives me the shakes. This place can get a little busy. For the past three weeks I have had to pick up packages. When I did there was a separate line to do that. On the most recent stop things changed and everyone was lumped into one line. Of course I stood where I have been standing previously with my orange tag in my hand. Not one employee asked if they could help or offer direction until after I felt stupid and asked. I thank the heavens that aside for the orange tags..there are plenty of other carries and places to assist me with taking care of my mailing needs. read more

This place is the worst. I am standing in the "passport center" right now. There were 2 people assisting everyone and one of them told me that he would be with me after he got through the line a bit. I waited for about 10 minutes and he left without saying anything. Then the line helper talked to the only employee behind a counter. I hear them say, "Where is _____?" "I don't know, lunch or a doctors appointment." After listening to the employees try to pass me off to a worker in the back, I decided to begin writing this. This is what happens when you have no competition. read more

As usual an absolutely ridiculous and unacceptable long wait (47 minutes!) with the line almost out the door and of course only two miserable and very slow employees working at the counter both disappearing for long periods of time and then one has the audacity to go on break, yes they all must have their breaks (screw the customers waiting right!) But it doesn't matter how angry you get and this review doesn't matter and nothing will ever be done because this is our government not working hard with taxpayers money and it is no surprise that the post office is billions of dollars in debt but one thing is for sure I WILL NEVER STEP FOOT IN ANOTHER POST OFFICE AGAIN, spend the extra dollar and go to UPS or another mailing service. read more

I went into the post office to ship a domestic package. The line was out the door. I noticed the self service kiosk. I stood in that line and 2 people were very helpful with operating this self serve shipping . Love it saved me slot of time thank you read more

To be completely honest I was prepared to expect the worst specially with the post office. But it was a great experience the staff was very quick attentive and very helpful. Also the people on this side of town where very nice and polite. For a Saturday I thought it was going to be really busy, but actually it was pretty smooth in there and there was a lot of parking. they also had this self service station machine that you can use if you don't want to wait in line which was pretty cool haven't seen those anywhere else. I would definitely keep this post office location in mind I liked it a lot it's just a little bit far from where I'm at. But Great experience overall. read more

The lines are RIDICULOUS. The employees don't hustle for anything here... I guess they get paid the same if they move like snails or like lightning, so why would they bust a move? They are so frequently out of the stamp designs I'm interested in. I'd give fewer stars but the employees are actually very helpful and friendly, when I finally reach the counter. It's just that I've literally aged years by the time I get there. read more

I would give this place zero stars after my visit today. I came here to mail a letter and also buy some stamps. The Asian guy (who I've never seen work there before) only charged me for the stamps and expected me to mail the letter myself. Why would I wait 15 minutes in line at the post office to mail the letter myself?! The stamps were $9.80, so I gave him a $20 bill. He only gave me $0.20 back, so I told him that I should get $10 back as well since I gave him $20. He started arguing with me and making a scene in the middle of the post office like, "NO, YOU GAVE ME $10! LOOK ON THE RECEIPT! CHECK THE CAMERAS! CHECK CAMERAS!!!" As we proceeded to argue and other people laughed, he asked me for my name and phone number. For what?! To label me as a criminal for stealing $10? Not my fault he didn't know how to distinguish money! Fortunately, I got my $10 that I should've received in the first place and booked it outta there. I'm never coming here again! read more

I gave 1 star because there is no 0. The worst customer service ever. The workers are terribly slow and you won't find one smiling face there.. It seems like they do it on purpose. Unbelievable! And the federal government is paying for these peole! ? read more

No one wears a smile here. The line is hella long. The automated postage machine is friendlier than anyone I've ever encountered here. I walk in and I immediately want to take an anti-depressant. I know now why people go "postal". But...it is a necessary evil. I sell stuff on Ebay so I need to mail stuff all the time. read more

HATE THIS PLACE. Lines are too long and the parking lot is too small. The employees are RUDE. The Filipino man ( assistant manager I think ) was so mean to me today. Talked to me like I was a child or I was deaf. They don't care about customers. I will pay somebody to go there for me next time I HAVE to go. I'm so done with them. It's pretty bad. -1000000 stars. read more

Never knew it was possible for people to be so nice at a post office. It's crazy actually. Their staff were so eager to help. Even the ones you could clearly tell we're leaving for lunch. The lady who helped me name started with a D. I was hoping it would be on the receipt but it just says clerk #11. Very nice friendly and patient. My fav post office now!! read more

It's your standard post office. This one does have an automated machine so you can send packages after hours or when there is a long line.

Juan from the pick up window is a liar, he won't see through the tasks he says he'll do for his customers. I went to intercept a package and all he wanted to do was take my number and my package number down to see if it was back there, but my tracking said it was there. He said he'd give me a call, no call and tracking said sorted, so it's there and no call yet and now it's gonna go to the wrong address. Thanks Juan. read more

We have new construction and are the first house on our street. We have a GIGANTIC mailbox at the end of our driveway, but the mailman can't find it! This is getting totally ridiculous. How can we move in without mail service? No wonder so many people hate the USPS. read more

Wow!! There's this rude lady that answers the phone when you call this location! She cuts me off , doesn't listen and she just wanted to end the conversation, she's a no help being a customer service. She doesn't even have the decency to be respectful and just hang up the phone! I've never visited this location but just because of her I would give this location a ZERO STAR! read more

When it comes to professionalism and satisfaction guaranteed, USPS is not the place for it. You could look, but you're more likely to find gold between your legs with a leprechaun trying to steal it. What does Guaranteed Delivery Day mean to them? Nothing apparently. When they told me 3:00pm delivery on March 19, 2015, I said okay. at 3:01, I gave em a break. at 3:38, felt a bit of concern. 4:00, annoyance began to creep in. 7:01pm, they officially suck. They are the WORST. read more

Employees seem knowlegable and friendly, but avoid Saturdays for passport service if you can. It's the day all the families with kids come because weekday hours for passports interfere with school. We waited over an hour with several other families. The workers were competent and effecient, it's just something that takes awhile. Every other visit here has also been a positive experience. read more

This place is horrible. There are only two clerks working and only ONE is working the counter to help with shipping. The other one is helping with pick ups. The line is already long before the doors even open, not very friendly. I wouldn't come here if it wasn't so close to my house. They need to hire more people or train on being friendly or everyone is going to go to UPS or FED EX. read more

I have been trying to get a hold of the Henderson PO for two days. The line rings busy EVERYTIME!!! I have something in the big mail box at the community boxes at my house. The key won't open it and the postman doesn't know, supposedly, that the box is stuck closed. I should not have to take time from work to go to the PO when there is a phone number that should work! read more

Danny is the best Posy Office employee you will ever come across... Extremely helpful, always cheerful. As for the office itself.... Always a ridiculous line and not so many smiles behind the counter except Danny and Richard. read more

The worst customer service I have ever had at a post office. The old guy with the southern accent is a lazy pos and doesn't deserve to work with the public. I came in to take care of my business and he refused to help. He would not listen and would not complete the necessary details to complete my transaction. He pretended to walk to the back to check the fax and hold letter area but didn't really do it. Hopefully he is removed from the desk area because he is surely not capable of of even a 1* rating. read more

Poor service and ALWAYS a huge line that takes forever. It's expected with places like the DMV and post office but this particular location is always consistently slow and not very helpful. read more

Avoid coming here under ANY situation . Its like the devils waitingroom. And trust me ... you will be waiting quiet some time

Terrible. So slow and inefficient. I really wish my mail wasn't being held hostage here.

The employees at this post office have always been courteous to me. I don't think it's the easiest job listening to patrons complain about something the employee behind the counter had no way of controlling. I've lived here almost twenty years and many of the same faces have greeted me each time I patronize this facility. read more

i want to report my mail man he camen tuesday 2:30pm and he ring my bell one time he live my pack my spencer pack in floor from my door he need to live papel he don't lock me bu't my windoo is open my door is open and i lock evrethin he make for my pack i angry and he tell me way you so angry stup because you live my pack my cumputura in floor aout side my dooor and you don't way for me UPS make same mes way you people want to make this same i live 33 years in las vegas mail man need to living pink papel you don't camen in open you door sorry my ingles is no't to good bu't my poinjt is never livjng pack aout side because las vegas is no't sever no more to many people camen from another city no't good stolen stafas thank peolpe like me is you have job because i make letter i don t licke to use cumputer to pay my bill. lucia 140 SHERIDAN ,DR HD,NV 89074 read more

Didn't think I would give a post office 4 stars! Friendly and prompt staff made it easi to get out in no time! Will frequent for my postal needs! read more

I'm here multiple times a week. It is what it is...a post office. Generally the workers are nice. I'm not trying to make a friend here or anything. Just mail my stuff & don't loose it & everything will be fine. read more

I've gone to several different post office is in different cities and different states and one thing is always the same, The workers are always the rudest people I've ever met. I walked into this post office expecting the same type of service and dreaded going in. However I was helped by a sweet Asian lady, I didn't quite catch her name I wish I would have. She made my experience so pleasant she was so kind and so helpful. I will try to go to this post office more and hopefully get that same lady. read more

This is a horrible post office with a horrible manager. They don't even bother to deliver packages they just send them back and then the manager has no explanation why they do it. Then some 14 days later they try to deliver the pkg and want more postage for it! The entire staff should be fired! Just because you hold a govt job you shouldn't be excluded from termination, a horrible job is a horrible job, your fired! read more

This review is of the Horizon Ridge post office in Henderson nv. On 1/9/19 I requested a mail hold from 1/12-1/15 as someone said she mailed me a package, and packages are sometimes left outside the door- and sometimes stolen. I received confirmation, and on 1/13 received email that mail delivery will resume 1/15. On 1/14, my husband checked our mailbox as he didn't know I put on hold. There was a package. I Tract it, and it was delivered on my mailbox on 1/12- it explicitly says so. Then at evening of 14th he checked for letters, because our mail carrier delivers late. And there were letters. Today I called the Horizon Ridge postal office and a Neil answered. He said to talk to him as he was supervisor. He gave all kinds of excuses, I got so frustrated with him as I knew they were lies. He hung up the phone. I called again and spoke with Honor, another supervisor. She said that the supervisor, Neil is supposed to print the request and give it to mail carrier. No wonder he was defensive. Honor said she will ask the mail carrier then call me back. Really bad service- requesting mail hold as there are so many package burglars. Then a supervisor bring very defensive and hanging up. read more

As an employee at Valle Verde, I feel the need to share my appreciation for our temporary Postmaster, Sheila. For 3 decades, the majority of our management has been condescending and abusive to their employees. The moral has been very low, and we have not had access to the resources needed to perform our jobs properly. Since Sheila walked through our doors, the moral has skyrocketed! She uses a positive approach in her managing skills. She is incredibly knowledgeable about our jobs. She has welcomed input from the employees. She gets results. Talking to her does not land on deaf ears. She makes each employee feel important and that their ideas and skills matter. She has improved every aspect of our office. When she sees something that needs to be done, she does it immediately. I have never been more impressed by any member of our supervision as I am with Sheila. She makes reporting to work a pleasure, and makes everyone feel we're part of a winning team. I hope Sheila will become a permanent Postmaster for Henderson. We've needed a leader like her for far too long. If you are a customer in need of help, I'm sure you will be pleased with Shelia and the results she provides. read more

Rude employees, they do not deliver mail from vacation hold, have had mail stolen, no explanations for poor service. Everybody behind the counter looks tired and miserable. Need some fresh blood! read more

If I could give this place a negative I would!!! This post office is the only and worst thing about Vegas that I can name since moving here in May!!! I received incorrect information multiple times from multiple employees and when I asked to speak to the manager on duty she asked me if I wanted to rip her a new one!!!!!! I was stunned that a postal "supervisor" would speak to a customer that way. I will never do business at this location again and if all postal employees behaved this way I can see why they can't stay in business. read more

I've had my PO Box here since they opened. I HATE this place and the people with a passion for the rudeness and sloppiness. My outgoing utility payments never arrive at their appropriate places around town. Therefore, I now drive to the main Sunset Rd P.O. I never get a key in my mailbox to pick up packages so as a handicapped person I have to wait in line for the window to open. The Asian teller is beyond mean and lazy, and the black teller charges extra and has no knowledge of mail prices. The blonde teller is just plain lazy and has no knowledge. The kiosk is my lifesaver. I have been here for over 15 years and still leave furious EVERY time I am forced to use their service in picking up packages that should be in my PO box. It is useless to talk with their supervisor because they refuse to come to the counter to talk with you. read more

Understaffed, long lines, phone is left OFF the hook! You can't even get in touch with an employee to ask a simple question. Management needs to be aware of this! read more

Post office never has enough help. I've had to complain about our mail carrier twice in the past month. I've had missing mail at least twice in the last week. I don't know what he does, but he never delivers consistently at the same time. Not impressed. read more

Here's what I will share about this post office: When my wife and I purchased our brand new home, and went to get our post office keys, we found out that they had already given our keys away to someone with a phony lease agreement. We had packages stolen as a result. They didn't care much. read more

Terrible service....always. Unfortunately we belong to this post office. We have forwarded our mail no less than four (4) times and they still can't manage to get us our mail. To clarify: we filed a change of address four times for the same move on line and in person. It's as if they don't want us to have our mail as a vendetta - I'm completely puzzled. Tomorrow I will file a change of address again for the fifth time for every member of our family, although it is a complete waste of time. The best part is, there is no one to complain to because no one cares. Get a private mail box at PostNet or the like; well worth it. read more