I needed to ship a birthday gift to my niece before leaving town for a work trip, but unfortunately I missed the USPS closing time. I found The Postal Box and saw they were an authorized USPS mailer, so I decided to give them a try even though it was my first time using a third-party shipping company like this.
The woman who helped me, who I believe may have been the manager or owner, was very welcoming and friendly when I walked in. I needed a box to ship the gift, and initially I felt optimistic about the experience.
However, things changed when we got to the price. She told me the total would be ~$42. I was honestly shocked because I've used USPS flat rate boxes many times before and have NEVER paid anywhere near that amount. I asked why it was so expensive, and she explained that it was the USPS rate. To double-check, I looked up the USPS flat rate pricing on my phone while standing there, and the same box was listed around $24.
We went back and forth a bit and I felt stuck because I really needed the package shipped before my trip, so I went ahead and paid it. The main issue I have is that she could not explain her pricing and it definitely hurt to spend almost double what USPS charges.
While the customer service was polite initially, I left feeling disappointed and frustrated by what felt like excessive markup pricing. I understand businesses charge service fees, but the difference should be communicated more transparently upfront. Unfortunately, based on this experience, I wouldn't return or recommend this location for shipping services. read more