Love this place in and out never a wait when I've come! Everyone is so nice that has helped me and…read morealso my package has gotten delivered safely!

I am disappointed with my experience at Postal King on Blue Diamond. My family and I went in for a…read morephoto take for our passport. Everything went well until our picture was printed. I asked the lady if the shadows were okay, the lady said it should be fine. The next couple days, we had our passport appointment and our photos got rejected because of the shadows. I called, asked for a refund and the lady said the owners declined and asked to do a retake but we were already at the post office processing our documents. She even added, I only take care of the packages, not pictures.... Um ok? So why even take our picture then. Overall, the customer service I received was not satisfactory at the end and I don't recommend Postal King for passport photos. If I knew, I would've just did it at the postal office, it's cheaper!

Came here at 8:06am for a simple but time sensitive key card to ship out overnight priority…read more The staff, Sheila is impatient. While I tried to show her the attention name and address, she said to me, quoting her word by word, "Just read to me. Can you read? Is reading hard?" If she starts her work by insulting the customers, I wonder how she would treat other customers with time during the day when getting slammed or exhausted.

A masterclass in how to hate your own job…read more Most of the staff radiate the same vibe: annoyed you showed up, confused why they have to help, and entirely committed to doing as little as possible. Communication is optional. Competence is aspirational. Rodger is the lone professional--helpful, responsive, and somehow functioning inside this ongoing experiment in low standards. Everyone else treats basic customer service like an unreasonable demand. The manager really ties it all together. Curt, condescending, dismissive, and openly irritated by customers, she leads by example-if the example is how to escalate problems instead of solving them. Someone should overnight her to the moon. Check the one-star reviews if you think this is an off day. The same complaints repeat year after year. Consistency, at least, is something they've mastered. "Most people are helpful and attentive. The African American woman who helped me had a bad condescending attitude, I am not sure why. She appeared to be a manager, she really needs to work on her customer service skills" -Calvin A. Seal Beach, CA 110655 Apr 6, 2021 "Customer Service is a Lost Art - FedEx Is Proof..." -Eric C. San Diego, CA 23016 Sep 29, 2025 "This is the worst store to go to. My husband was there today with packages and Sheila was refusing to lift them claiming she's disabled and unable to do so." -El R. San Francisco, CA 021 Dec 27, 2024 "I was told that since I packed my box, they could not put a fragile sticker on the side. I have shipped at other locations and this one before and never had this issue." -Clay D. Sherwood - Tualatin South, Tualatin, OR 17757 Dec 20, 2024 "Worst FedEx location in town I have been shipping here for a couple months but I will not be returning as the manager Scott is Horrible his customer service SUCKS!!" -Rob S. Southeast, Las Vegas, NV 010 Mar 28, 2025 "This FEDex is horrible!!! The staff was RUDE, not helpful at all. - Jolanta M. Jolanta M. Las Vegas, NV 775262850 Jul 15, 2020 "Don't use this Fedex office to ship anything unless you don't want any help whatsoever, especially from "JD". This is the rudest, meanest, least helpful Fedex location I have ever used (and I have used them all over the country)!" -Kevan G. Cleveland Heights, OH 4103 Feb 7, 2020 "The worst customer service the guy with the bear really rude not helpful at all , i think they changed there team , they used to be good but not anymore, totally don't recommend it here" -Otmane D. Las Vegas, NV 19115 Jan 17, 2020

What could have been a stressful situation turned into a smooth and easy experience because of his…read morepositive attitude and professionalism.I came in with a box full of Amazon returns, which could have easily been overwhelming, but MARTIAL was incredibly patient and helpful throughout the entire process. MARTIAL went above and beyond with his customer service, I forgot my reading glasses and it was difficult to read but he helped me navigate & scan barcodes and I truly appreciate his help. Instead of rushing, he took the time to make sure I understood everything and felt confident before I left. That kind of customer service adds real value and makes a big difference.Highly recommend this location!

My go to place for shipping and Amazon returns. They're often busy, but they do have a lot of staff…read moreand the staff are always helpful and friendly.

Ornella was super helpful! I had the wrong shipping labels, and she was so kind and patient about…read moreit. She printed new ones for a small fee and made sure everything was good to go. Really appreciated how nice and easy she made the whole process, great service!

why did I spend almost $4 to send a letter?! Lol honestly,…read moreI don't remember it being that expensive for a stamp and to mail a letter. I just came here cause it was a convenient place near my house and I needed to mail something out. This place doesn't have many good ratings so I thought I'd give it a chance. The people here however are pretty nice and helped me right away. They offer other services as well, but not sure if I'd come here again because of how expensive it is.

A&J Postal+ is the best community resource! It is a gem with best customer service possible!!!…read moreHighly recommended

2nd review. If…read moreyou've been filling my reviews, you'll know that I'm a stickler for consistency. Vegas is so transient that oftentimes, quality goes out the door even weeks after a soft opening, leading to a big upset on expectations like biting into an apple only to find a worm. Not the case with A&J Postal - this family-run business knocked it out of the park again with their help in our need for passport photos. We're still debating whether we want to go to Rome on a pilgrimage to the Vatican or visit the Philippines (opting for Rome since we won't get mobbed by hordes of 'family' expecting a hand out). Anyway, the service is still great, it's convenient and not bogged down with long lines that you'll find at UPS. Great experience - highly recommend!

Get more than one employee to run counter to avoid line wrapping in circles. Copier is always down.read more

Employee was very rude and didn't take our package. I didn't even argue with him just went…read moreelsewhere. I have a corporate account with them and do a lot of business with them. Will be looking to shop around after such a bad experience. Think it might be this location. Don't go here unless you want rude customer service.

Reserved a U-Haul van at this location. I checked last night to see if the van was there for…read moretoday's pick up. When I arrived for the van today, the guy at the counter tried to rent me a truck instead. He said the person hadn't returned the van and I clearly saw it sitting there the night before. I'm super pissed in had to find another location to rent from. Poor service.

Horrible. Ridiculous pricing. Paid 12K for a supposed white glove move. Bad communication. Damaged…read morefurniture. Could not put gym equipment back together. Came unprepared. Started late. Complained. No discount for inconvenience.