The staff is always super knowledgeable, speedy, and efficient! I drop off packages for work often at this location, and it's always a simple and flawless interaction. My packages always make it safely and on time. Well worth it! read more

Ive frequently used this store and one thing Im deeply dissatisfied with, is how they ALWAYS charge more than other ups for the exact same services. One copy has a starting fee of 3 dollars! Really?! If you're sending something with a tracking number even if you have an envelope and its a regular letter, they require you by another one, bubblewrapped for about three dollars! Really. When did regular letters need bubblewrapped envelopes? Same with Amazon! They reuire you to by a plastic wrap for the returnlabel! Just stay away if you can, this is just scam and a disgrace of a UPS. read more

Fast and quick i love it. My package for my daughter arrived on time . People were very friendly, read more

The UPS Store - Mailbox Centers Near Me - Las Vegas, Nevada

They charged me $7.57 for a whole roll of tape rather than putting three pieces of tape on the top of my box to tape it from their tape roll beside the register. Was told I can buy a roll or go home and tape it. I understand the box needs to be taped, but come on...you really couldn't just use your tape roller? $7.57 for 3 pieces? That just not right. read more

Came into get some paperwork notarized, the lady in the store said I'm very busy, you can go wait at the table and I will be with you in 10 minutes. This is exactly why they say hire slow, and fire fast. Not one other customers in the store but me. I left and honestly will not be back. read more

Incompetent and unhelpful. Disappointed with the unprofessional woman at the counter.

Thought I'd pop in and check if I would be able to download an application for a passport and have it printed. No need, they had an official application ready and free. OMG! Thank you Amara and Troy. I will be loyal to this location until the end of time. What a great experience! read more

Troy is welcoming and very helpful! Definitely coming back to this location for all shipping needs!

I returned the package in the exact same condition that it was delivered to me in. When I went to this store they said it was open because the creases weren't taped and charged me a $2 taping fee. Not a big deal, but it's a surprise that I'm being charged for the exact same condition I received the package in from UPS. Denise was of no help in the situation and just kept pushing the fee. So just a bad customer experience read more

The UPS Store - Mailbox Centers Near Me - Las Vegas, Nevada

See all

Was greeted as soon as I walked in, patently waited was helped and package was sent out, thanks again Adain!

Have lived nearby for 15 years and was happy when this location opened but the service here has just dramatically declined in recents mos. Shipped from here 4-5 time in the past mos. Finally got so fed up with the lack of professionalism I left and drove to Fed ex. Will scratch this place off the list of useful resources . read more

They printed two emailed copies of return labels I was going to go to work and print, but I googled their services beforehand and they said they'd print the labels for you. I thought I'd had all the labels I needed ready to go, but had forgotten two of them by accident. I had the box ready to go, just needed a label printed out for two small, not even one pound boxes (I was returning a shirt and a pair of headphones). They charged me $5 without telling me ahead of time that they were going to charge me for the emails and printing. The only reason I printed off the labels myself was because Amazon said this would be free. I will not come back to this store again. Why not just give me a heads up that I was about to be charged, instead of rendering services, and then almost on my way out the door telling me I owed $5. Jerry, get it together, okay. read more

When I initially came in to do an Amazon return I was told by TROY my return needed to be in a box not a bag. Came back with a box and was charged for two pieces of tape. The charge is trivial but seriously, $2 for tape? My review won't mean anything to them but BEWARE THEY CHARGE TO TAPE YOUR BOX CLOSED. read more

The UPS Store - 2 pieces of tape cost $2.00 + tax. - Mailbox Centers Near Me - Las Vegas, Nevada

See all

Terrible customer service you can tell this is independently owned because all the employees want to do is up sell you on ridiculous stuff you don't need. Came to return items that I've never had any issue in doing at any other ups store aside from this one. Honestly make the drive and go somewhere else where you will actually be helped instead of being down talked by employees. read more

Denied me service and didn't let me speak Denise was rude and dismissive and told me to go Elsewhere she should be talked to and taught how to speak to others no matter of language barriers read more

Bree and Ken were very helpful. They took the time to figure out how to resolve my problem. Excellent experience! read more

So nice!!! Reminds me of the power of nice. Amara, Miracle and Josh- these three employees really made our day. Customer service is outstanding. Thank you for being funny and informative! My girlfriend and I left with BIG SMILES. read more

All the personnel at this store are excellent, but I have to give special credit to Denise. I was faced with returning a defective item. The merchant had sent an email from which I was supposed to generate a shipping label, but the label could not be printed out. I took my predicament to nearest UPS store. After doing some brain work, Denise was able to generate the necessary UPS shipping label by using data from the email I had already forwarded to her. If not for Denise, I might have had to pay shipment on the defective item out of my own pocket. Thank you, Denise, and keep it up! read more

penny pinching customers is a really weak way to make a dollar. This store has fees unlike the other ups stores. Never visiting this location again. read more

Not all UPS stores are the same. Oscar helped me ship a package. He was patient, considerate and very helpful. Gave first rate customer service. Sure you can go anywhere to ship ups but if you're close by, this is a nice store. Also this plaza that it is in is well maintained and clean with a few casual dining options. read more

The UPS Store - Front entrance - Mailbox Centers Near Me - Las Vegas, Nevada

I've come here twice, both times with ridiculous last minute needs and both times the employees here took great care of me and got me up and running quickly. Today was more dire than the last and I have to specifically thank Troy for helping me with my print job; 1200 pages that needed to be stapled in random groupings was something he did with a smile and all the while giving amazing service to the other people who came in and he was able to help between my job. Amazon staff and location and they deserve any praise they get. read more

Do not believe all the negative reviews about this store.! Denise waited on me and she was very nice and professional.! I recommend this UPS store and will definitely come back.! Thanks Denise.! read more

I come to this store on the weekends to do my returns Denise is very welcoming and very helpful this is the only UPS store that I go to for these reasons. read more

I stopped by near closing time with a bunch of packages that needed to be sent out. The staff there stayed late to help me get everything sent out in time. They also worked quickly and efficiently. I've been to a number of UPS Stores and find that oftentimes there can be a long line and I end up spending 30-40 minutes to get something sent out. However, at this location they worked quickly and efficiently, which I greatly appreciated. Lastly, they were also very friendly. All of that said, I will definitely come back and would recommend this store. read more

I don't recommend if you want your packages you ship off to end up back at your door. Something told me I was going to have problems with this UPS store. I just knew it based off the customers they had waiting, the African American worker was training someone on a different task and trying to help me. Went to this place Feb 27th to return a package, today March 9th I recieved the package from FEDEX. 10 days later, Im recieving a returned package I shipped off. When I checked the package, it did NOT have my return label on there, theres the issue right there. Another problem is this was supposed to br shipped via UPS. Why is FEDEX @ my door ?????? Only reason Im giving 2 stars is because the worker who was on duty today, was very apologetic, nice, and sincere. Other than that, Im disapponted and mad. Im going on vacation in less than a week and was expecting a exchange and now I have to spend more money! Thanks to the OWNER of this store, which is the African American old man, who didn't do his job EFFICIENTLY!!! If you can't handle it, FIND SOMETHING at your speed! -Management read more

This is one of the best stores. The staff of so professional as well as nice. Always helpful. I do a tone of Amazon returns at this location and each person working here is great! read more

Lol ! Dream or Miracle whatever her name may be charged to re tape one side of my box cause my tape was slightly coming un done. What got to me was she charged me to re tape one side haha. Great customer service ! What is this world coming too. Ashamed with people like this. THINK OUTSIDE OF THE BOX AND GO ABOVE AND BEYOND FOR PAYING CUSTOMERS read more

Place is a joke. I had the return code to send out my package for free as instructed by the retailer for all UPS stores and they still wanted to charge me. Lady was rude as well. read more

Way better prices vs Postnet! Really nice fast service here, I've become a UPS fan suddenly!

Troy and his team are super friendly and helpful! I'm always greeted when I come in and they handle everything with a smile.

This UPS has good customer service! I print documents and send my Amazon returns. Thanks!

I love ups as a company.. but this store is disappointing. Troy is awesome! But he needs a new team.. the employees there are super lazy, they're always texting in the back and talking. I'm not sure what they do there. Not genuine at all. Shoutout to Troy though! read more

So today I called the ups store located at 5693 S. Jones blvd unit 112. I needed to get something notarized so they said they do that there. Well I leave and it takes 5 minutes to get there. As soon as I walk in I go to get it notarized and the curly hair guy in there was rude and said that he doesn't do notaries and the other lady does it. So I ask her to do the notary, which I just talked to her on the phon and she looks at me still putting things away and says "I just took my lunch break." And the curly haired guy says sorry she just took her lunch break and to come back in 30 minutes. Service was stupid literally just talked to her. And they want me to come back in 30 minutes. What a joke for customer service. Now they are putting me behind a schedule. Could've been handled and taken care of in 1 minute. But instead they wanted to get an attitude l. Won't be going here anymore. read more

The voicemail says Saturdays are open until 5:30 PM. I arrived at 5:15 they are closed .. drove from far away too.

I went in to get a package sent to my sister I need to get there really quickly. The staff there was super friendly and understanding actually save me some money on the shipping based on my box. They were quite friendly as we joked about the contents of my package being a pair of pajamas which are special for my sister for Christmas. Yes I'm 54 years old and my sister who is 10 years my younger sis love elf and so got her a pair of pj's. The staff thought is was great and were supper helpful. They are open at the far end of the complex and will be back for sure. Great service with a awesome sense of humor. read more

The post office has been super packed and insanely slow these days, so I stopped by this location the other day to get an insured/tracked package sent out with a bunch of valuable documents. The manager, Nancy, made me feel rest assured that the contents were safe and secure. They got there the very next day, so fast! Very helpful, will definitely return. read more

I came here to do some Amazon returns, and the staff was very patient with me. I've been to other UPS locations and Kohl's to make Amazon returns and they were not as patient and nice. Also, this location offer other services like banners so that is something to keep in mind. I will be coming to this UPS location as my go-to! :) read more

I came in here on a thursday afternoon to ship something out. the bald African American man in his 40s that works here is unbelievably incompetent. there was a line out the store and instead of working efficiently to get the (obviously annoyed and frustrated patrons) in and out as quickly as possibly, he did the complete opposite. he was the only one working but was having three patrons at a time come up to each register, and was working on all three. so he would start with one person, then walk away to another person, leaving the first person hanging. maybe he thought this would make it go faster, but I had 5 people in front of me and waited 25+ minutes. by the time I left there was over 10 people in line behind me. when it was my turn, he called me up then decided he was going to help someone behind me because he thought they could be handled quicker than I could. so he had me stand at the register, called up more people, and took care of them. shouldn't he go in order of who got there? I finally asked if I could just tape my box shut myself as I was tired of standing there, and he informed me he would not be taping my box at all - so you are going to send an open package?? wow. by the time he finally got to me all he did was scan my slip I had, take my open box with items in it, and throw it on the floor an throw my label on top of it. I asked if he could please tape it shut and he informed me he would later. if that was all you had to do, why did you let 3 people go in front of me? will never return to this location. read more

The girl who was working was working as fast as she could. She had a decent amount of people in the store. I came in May 25,2021 and they were packed. I peeked around the corner because I heard someone coughing in the back and An older Asian gentleman was just sitting in the back and not helping. The girl who helped me was very nice, just wish they had more help during lunch/evening time. Not sure if that guy in the back was an employee or what. read more