Generally only have one maybe two staff working the counter but always polite and courteous. This is a busy location and at times there can be a wait. The wait times seem longer than they actually are. I have never had to wait over 5-10 minutes. Each customer is treated as if there is nothing else and no one else. Packages are handled carefully and respectfully. read more

Great FedEx location. Tried this location out for the first time and it went great. I arrived at 5pm on a Friday expecting it to be packed and it wasn't. I was able to ship out my packages quickly. Staff was friendly and greeted me as soon as i entered. There's parking right out front, and the entrance is right on post road which was easy to find. This will be my location of choice moving forward. read more

FedEx Ship Center - Front entrance - Shipping Centers Near Me - Las Vegas, Nevada

The employee was very rude and downright refused to help us. UPS shipped our package to this location and interrupted my girlfriend as she was giving him the tracking number to say they don't have it. After stepping outside to double check the tracking number and shipping info we tell the employee that the info is seemingly correct just for him to shut us down again without checking anything in their system. We begin to leave just for him to look at the end of their desk to see our box sitting there. His EXACT WORDS were "don't do this. Never do this again. You can't do this." Our package was sitting on the desk the entire time he was giving us attitude, not helping, and refusing to do his job. Whoever the manager is needs to step in because that was ridiculous. read more

Employee was very rude and didn't take our package. I didn't even argue with him just went elsewhere. I have a corporate account with them and do a lot of business with them. Will be looking to shop around after such a bad experience. Think it might be this location. Don't go here unless you want rude customer service. read more

Great customer service that went above and beyond to help me find my package. Thank you read more

Get more than one employee to run counter to avoid line wrapping in circles. Copier is always down.

Same experience as the previous person who made a 1 star review. A bunch of liars saying they attempted delivery when I've been sitting at home the whole day waiting!!! Not a single attempt. Photo shown is a blank wall. Lies!!!! Stop wasting my damn time! The worst! read more

Always get hosed by FedEx, drivers are garbage. Was home at the time of missed delivery and the only thing that alerted me to someone at the door was a neighbor dog barking. They didn't leave a door tag. Such a monumental inconvenience trying to get anything from customer service. Fed Ex has always been pure garbage. read more

Inefficient and ineffective if you ask me. I drove All the way here as they appear a staple store. It says Fed Ex shopping Center right on the front of their store and all of their large trucks are parked in the back. I brought in two large boxes for ground shipping. I had pre paid labels I needed to print. I had to load it out of my car and into the store, pain! I was told once I got inside I would need to go to Walmart down the street as then don't do ground shipping at this store. What? Makes zero sense. read more

On March 23 we needed to prepare and send a legal document. As we were staying at our timeshare at the Flamingo Hilton we tapped the services of their hotel FedEx shop. Lala and Arlieus helped us with the customer computer to prepare and print our legal document, including correcting an error we made for a lost draft. They packaged our document for overnight delivery and did so professionally and at a reasonable cost. The document arrived on-time and saved us a fortune in potential expenses on a timeshare purchase. read more

This may or may not be directly the fault of the this FedEx shipping location. I shipped a package out of state. However tonight. ( 3 days after paying the fee ) I get a text from FedEx that a small package with dimensions very similar to the package I sent off is scheduled to arrive at my address about the same time frame I was told my package would reach its destination. !!! Are you kidding me ?!!! This parcel arriving apparently at my door is from N. Y. What is most concerning is FedEx is nearly impossible to get ahold of. All AI. And all totally useless for solving this issue. The one phone number I did manage to get a live person at, didn't even seem concerned. Or even to understand the absurdity of how this could have happened. Not the slightest hint of concern that I might be a bit worried as to how I am to receive a package from NY and the shipper is totally unknown to me. And that a package I sent off is totally missing In what world is that not something to be concerned about ? What do I do now ? Get a Lawyer? I'm thinking about it read more

Fabulous customer service. I needed to ship a suitcase for repair and they went above and beyond to ensure it was packaged correctly.

The ladies working this place, run a tight ship! It's pretty bad a$$... I love it! I had to come in to pick up a package, since I wasn't home during its delivery and plus I had to sign for it- very important stuff! Anywho, this place was the pick up address on the delivery slip, so here I am... If you have never been to this location before it can seem a bit intimidating, plus add in the bad a$$'s working the counter, LOL. I can see how someone that isn't really familiar with picking up/dropping off packages can be a lil' spooked. When you walk in be sure to look up and see which register/line you need to stand in. Also move the line to the right/don't block the main entrance you will get yelled at... For the most part there was not a long wait for the "pick-up only" line. I walked up and the lady basically checked me in to pick up my package, asked me to wait until my name was called; waited 5 minutes and boom-my name was called. Easy-peasy. I can see why some people would view the customer service here as rude, but the ladies behind the counter were trying to move fast because the last drop off time before things get sent out for delivery is 4:45pm....they were just trying to meet that deadline so all the packages got sent out on time. It's nothing personal to the customers, so I totally get it. Would I use the services offered at this location again? Sure. I had no issues with my one visit. read more

FedEx Ship Center - Pack and ship supplies - Shipping Centers Near Me - Las Vegas, Nevada

Employees are some of the rudest people I've had to interact with not to mention their customer services says one thing and they say that customer service misinforms. read more

Blatantly lied to avoid delivering package. 3 security cameras on the front of my house and stayed home from work to receive rather large package with NO SHOW. I'm really curious how the FEDEX driver learned to teleport both himself and his truck because that's a skill I think they should be sharing. read more

FedEx Ship Center - Might want to make sure the recipient doesn't have proper security cameras installed to catch you avoiding doing your job. - Shipping Centers Near Me - Las Vegas, Nevada

How do you leave a note and run away two days in a row? I'm in the kitchen 20 feet from the front door and two nights in a row I dont hear the delivery guy. and I have a dog!!!! quit leaving a note and running away. garbage service in zip code 89131. read more

These people are a bunch of Thieves. Sent a message indicating item was delivered on front porch, when I called in no one even spoke English. I visited a FedEx and spoke to a manager who gave me the run-around and told me to call the number where no one speaks English!!! Find my Package and quit stealing read more

We are experiencing the same issue with tracking inaccuracy. Our packages are being delivered to an office, so of course we have employees there, especially during the delivery time the tracker is indicating. There has been no delivery attempt, no one has tried to deliver anything to anyone in our office. It's very frustrating seeing failed attempted delivery twice knowing this is untrue. FedEx needs to do better training their drivers because this is unacceptable and makes people not trust the company. Seeing that this is happened to several other customers makes me fell this is certainly a FedEx issue. read more

I am writing a review concerning FedEx Express. They are not reliable today make the 3rd time within the past 3 years they have dropped my package off to one of my neighbors home instead of mine. I don't realize it until they send proof of delivery and I notice that's not my house.Then I have to go on a hunt to find my package. I have file a complaint to the company each time. Nothing is done about there incompetent delivery drivers that can't read the correct address on the package. I finally am leaving a review to warn others of this high level of negligence. FEDEX EXPRESS PLEASE DO BETTER! read more

Terrible service, no delivery attempt was made. So far 15 minutes waiting for pickup of my overnight. Service here is terrible.

Was expecting two packages and one was a very important package which requires a signature and it said out for delivery so im watching my house cameras to see when he will be there. He pulls up and i call my wife who is home so she can sign for it. The driver just drops off the one package and didnt even wait long enough for my wife to answer the door. I called their number within 5 minutes and got a call center in india who took my info and sent some kind of report to the shipping center. Then i get an email saying it will be delivered tomorrow, but whats the point if the driver is not gonna wait for anyone to answer the door? Then they told me i could drive to their shipping center which is across town. I guess i have to do that since its more reliable than them trying to deliver it. What a waste of time. read more

Lanette was incredibly kind and helpful when I came in, I asked her a quick question about boxes thinking I was going to pick some out myself. After she was done with the one customer behind me, she came over and gave me some detail about my options. She even gave me estimates for shipping scenarios and wished me well as I headed out with a big smile on her face. This is top notch customer service, thank you Lanette for giving me assistance so I could get in and out quicker, especially with this being the time of COVID. The location itself is great, very airy with ventilation and markers for social distancing. Much, much better than USPS or UPS offices I've visited. Pricing was much better too, actually! read more

Just picked up a package and the counter person, brunette with purple rimmed eyeglasses was just very unpleasant. I noticed she was unpleasant and condescending with the woman in front of me as well. She definitely needs some training on being more friendly and approachable. She asked for my tracking number and interrupts me in the middle of me saying it and proceeds to have attitude with me that she didn't get it. Maybe if she paused, listened and allowed me to recite the number vs interrupting me to hear yourself speak. It's Friday. It wasn't busy in there at all either 2 workers and 3 customers. If you hate your job, quit. read more

Customer service is TERRIBLE. Don't know if they just hire people that are inexperienced or that just lack basic customer service courtesy. Unhelpful when asking for recommendations for box sizes. Unwilling to accept my drivers license without a bill for my address NEVER returning to this FEDEX read more

Pick a different location. Poor leadership and customer service, employees are clearly confused as to how to approach the basic business functionalities. Disorganized to a point of non-functionality. Unable to provide basic services in a professional manner. read more

Rick was exceptional in helping me ship a return of a pair of rollerblades that came in a box that seen much better days. He made this process so easy. read more

Missed my delivery Tuesday after its said it was coming Mondayand got delayed, then, it didn't get delivered the next day or the next day. I called and the agent said they messed up the address and it was never getting delivered so he said I could pick it up. My address isn't on my ID yet and he said my husband could pick it up, the guy at the counter wouldn't let him get it so I pulled up a bill on my phone showing my name and address, he looked at it, took off for 10 and said it had to be printed and wouldn't give me my package. When the guy on the phone said my husband showing proof of address was good enough in the first place. Bigger old guy with shit of his face, wasted my time, my gas and ruined taking my kids to a place that closes at 7 because we also had to wait 20 minutes in line, all for him not to give me my 1200 phone that I've been waiting all week for that was never going to get delivered until I called anyways. Btw you can photoshot a printed bill, you can't photoshop watching someone pull up a bill on the website. read more

I ordered something with 1300.00 and y'all continue to push the shipping date. I paid extra to get it within a matter of days and it's going on a week. UPS is a million times better than you trash bags! read more

If I could give this location zero stars I would. This location contained the most incompetent string of FedEx employees I have ever had the unfortunate "luck" to encounter. It started with tracking the package I was expecting just to see that it was listed as 'Incorrect Address'. My first thought was how could this be? I had made sure the address was listed correctly when I placed the order and when I received the shipment notification it also had the correct address. When I called the customer service center they told me that the note on the shipment was that my shipping address did not include a building number. In my complex, we do have unit #'s and building #'s. The unit #'s and building #'s do not repeat. The building #'s are used to narrow down which area of the complex you are in but you can still locate a unit without the building #. I have lived in this complex for 3 years and the only time I've used the building # is when I have a visitor or I am ordering take-out food. This was not the first thing I've had shipped to this apartment and this was the first time I've had this problem. Obviously the driver was new and didn't know the area, too lazy to ask the security guards for directions, ask the renters office for help, or just didn't feel like doing their work today. The customer service agent let me know that they could put a note on this shipment so that as soon as the package was returned to the shipment center, I would be notified by text or email and would be able to go pick up the package in person. I never received the notice. I took a change and went to the FedEx location hoping that my package would have been returned to the shipment center. Turns out that the package had returned to the center 45 mins before I even got there yet, still to this day, no email, phone call or text was ever received as I was promised. The gentlemen at the counter who was assisting me in retrieving the box took at look at my tracking # and ID and proceeded to the back to look for the box. When he came back out 10 mins later, he said he couldn't find it because he did not write down the tracking # and needed the information again. Wouldn't it have been important information to take down the first time around instead of wasting 10 minutes?!?! When he finally found it, he scanned the label, I signed to say I received it and as I took possession of the box, he grabbed it out of my hands so he could verify the name on the box again. REALLY?!?! That information should have been checked, double checked and tripped checked before even handing me the package and having me sign for it. I will avoid shipping with FedEX and especially to this location for the rest of my life. read more

Was told that I could not ship my A/C Power Adapter because it is a battery. It is in fact not a battery but rather the charger for the battery and anyone who has used a laptop or various other electronics in the last 20 years and a bit of common sense should know the difference however Roxanne does not know the difference and insisted it was indeed a battery. Hard to believe there was no manager or someone higher up to talk with and explain to Roxane how AC power adapters work since she was so fixated on her idea that this was a battery. I will not be returning to this location and will not be using FEDEX again , this instance has caused quite a bit of inconvenience and was easily avoided. Not even one to believe the customer is always right but when someone asks to speak with a manager or get a second opinion it's good to do so. This could have been avoided. read more

This place is constantly running on their own time. Only two employees working EVER, and there's absolutely zero sense of urgency. 15-20 minute wait to drop off a pre-paid package. Only waiting because I need the receipt. Serious joke. read more

These piss poor drivers are liars and unbelievably LAZY!!!! My package was supposed to be here by 1030 (I've been here all morning), there was a "delivery attempt" notice at 11:37, I did NOT get the notification till 11:52!!! Both doors to my building were open, and I've been in my living room waiting. THERE WAS NO ATTEMPT MADE!!!!! No knock, no ring, NOT EVEN A DOOR TAG!!!!! I left the doors open so there wouldn't be issue all they had to do was walk through the doors because I'm on the first floor. And this is the SECOND TIME these lazy asses have done this! Next time I'll make sure fedex doesn't touch ANYTHING I need. read more

Last time they were used to ship my package a driver stole the package (expensive sneakers). They did nothing about it. This time they claimed they attempted to deliver a package 3 times and they didn't. Told me "delivers tmrw"- never happened. Called again, same thing. They eventually told me to pick it up or they are sending back. They sent it back. Surprised companies still use this joke of a delivery service. I hope they go out of business someday. read more

FedEX is much better than this location. The folks that work here are rude and uninterested in customer service. I blame the station manager as this attitude sets the tone for the rest of the station. Start calling 800 GO-FEDEX and ask for customer service. If enough people call about the station performance, the manager will get changed. read more

Came here to ship something, obviously, and was told that they CAN'T print labels here. The FEDEX SHIPPING CENTER OF SOUTHWEST LAS VEGAS doesn't have the capability of printing. Also, customer service is well below par. read more

Customer service is hit or miss. Some are nice, some are cold and borderline rude. They also still make you wear a mask in the store regardless of vaccination. I was in line, told I needed a mask, had to leave and go get one from my car and when I got back, end of the line. Pissed and annoyed is an understatement. Time to find a new location or see how UPS is these days. read more

I wouldn't even want to give a star but there is no zero on that. Service in the center was ok; not to mention about that. Just wanted to complain about the delivery driver and the system is not currently up to date. My package supposed to arrive by the end of Monday (Didn't capture the picture because I didn't expected delay). The end of Monday, package was not here. Tuesday 13:29 (1:29pm) got the Note on the door that package was here and required signature but nobody was home. "Even the Date on the first note was wrong" At 14:01 (2:01pm) got an inform text message that the package is ready to pick up. I was walking up to the locker room, I saw a FedEx Van and delivery driver, so I asked him and showered him the note and the message that I got few minutes ago. He said it wasn't him. Well, that's alright. Then I proceeded to the locker room which is behind the FedEx Van and put the code I got from the text message, the locker opened, bammm there was no package. This is weird!! I walked to an apartment office and had them check CCTV for me. It showed that the driver I talked to earlier tried to deliver the package in the locker and send me code. But after all the code send, he took my package and walked up to the Van. Then he tempted to deliver the package to my apartment again while I was watching the Video what's going on with my package. After I talked to the apartment workers, I walked back to my apartment and saw a second note on the door that he attempted to deliver the package again at 14:12 (2:12pm) but nobody home. SERIOUSLY, I just talked to him and he turned me off that wasn't him. It written that I can pick up from the post office after 5:30 that day. I checked online and my package was at the FedEx location on Wed 17th at 6:22am. 2pm that day, I checked online and there's no change; so I headed to the post office trying to get it. The post officers checked checked and checked. I waited almost 10 mins and they told me that by 2:12pm they tried to deliver the package again at the apartment but nobody home . This is messed up FedEx!!! Still now I didn't get my package Please up date your shipment time and train your deliver guys proper action. There are ton of people that have no time to lose on this game. read more

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What's not to like? They had street and lot parking. There were 3 people working the counter. Service was friendly and efficient.

The worst service. Read the reviews online, Yelp, almost everywhere. They should not be in business. Just like everyone else they keep trying to deliver when I'm not home. I've called numerous times telling them I won't be home until the evening time. They said they would notate it and they never do. 2 days in a row it was delivered in the middle of the day and left door tags. Then I got a notification that it was being delivered in the evening and I made sure I was home. They said they made an attempt in the evening time which was not true. These idiots don't realize that it's 2022 and everyone has got ring cameras and sensors. Plus I was sitting on the couch next to the front door. They have come to my door 2 days in a row and I see them on camera and they say I have to sign for the package and each time I tell them I'm at work and advised when I am home. When I finally spoke to a foreign supervisor he said he will ensure they deliver during the evening. Boy was that a lie because they didn't show up at the door in the evening at all and lied about it. I will not ever order anything from a business that does business with fed-ex ever! EVER! I haven't gotten this mad in a long long time. read more

I went to Fedex to ship a game console without a box and Mona helped me pick a box and wrap the item. She did it even though it's not part of her job. She went above and beyond her job. Thank you Mona. I very much appreciate your help. read more