Crew is very rude and not professional. I got yelled at because I wanted to check the price for an international shipping before sending it and she told me not to come back because I was making her lose her time and patience and that I should have the money. As always, there are many windows to get service, but just 2 employees to attend the clients, creating big lines. 0 stars with I could. If they don't want to work, they should just go home and be rude to themselves read more

The place is just disgustingly dirty and run down. For a public building I really can't believe how bad it is. Who's responsible for the Post Office? Someone in public office should care about how very bad it is. No wonder the employees are cranky and unpleasant. Anyone would be that has to be there 8 hours a day, day in and day out. If you go you will leave irritated and feeling like you need a shower. And a tetanus shot. It really is that bad. The pics on Yelp are from 2 years ago. It's much worst now. Really. read more

Long lines rude clerks. The carrier rarely leaves the market ads on Tuesday. Reported this several times to no avail. Since rated keep going up I'm waiting for improvement. Parking isn't great either and there is No Mailbox after hours outside read more

This is where all the stereotypes about post offices began. They never have pens. They never smile. They always screw up the mail that is delivered to my house. I think this branch is the training ground for all other branches. Also, forget about ever trying to call them. They are lazy. They do not sort mail and they often decide that mail should not be delivered and have it returned for reasons unknown. read more

Closed on Friday at 4:30PM with no signs of activity, so no idea how long they'd been closed when I arrived (their operating hours claim that they close at 5:00PM). As I was there people kept coming in and leaving disappointed that they were already closed. On the plus side, the unattended area was well stocked with shipping boxes. On the minus side, their automated machine kept claiming that EVERYONE's prepaid label codes were invalid. Fine, I guess I'll print my labels at home on my own printer and tape them on myself! read more

Every time k come its only to pick up packages that could not be left by the post man cause they can't bother to go up a flight of stairs to leave a little box. When I come here there is always a line ALWAYS! The worst thing is they usually have a desperate line for pick up with no one tending to it. You get in line am wait 10-15 min then get to the front only to be told you have to wait to the far right window...that is where you pick up. Next time you come in you go straight to that window and wait....no one shows up for 15 min and you ask...is anyone working this!? Then are told you have to get in the line...then you get in line and get to the front...and magically someone pops up from the back to handle all the pick ups!? I hate this post office, because of the confusion and disorganization! Lack of communication and respect for people's time! But it's where my mail ends up when it can't fit in my mail box. read more

This is the worse USPS I have ever been to. They NEVER deliver any packages and can never (on the first look) find my package when they go in the back to find it. I can only imagine what a disaster this place is. Finally, after going in there and basically complaining how horrible my service has been since I moved to the area, things are starting to look up. read more

This is the worst place to go. I went this morning the old Hispanic lady was very rude the moment she saw me she was very rude talking to me nasty and yelling for no reason she didn't help me get my package. read more

Unfortunately, I live in Hawthorne so I am forced to deal with this "govment" agency. As a resident, we get mail about two or three times a week and it is usually after 7:30 or so. Most of the time it's just junk, direct mail from a month ago crammed into the box. If you expect to receive first class mail from organizations such as your bank, the DMV, the IRS, personal letter. Well, tough...move somewhere else. read more

The only reason I was not furious about the ridiculously long wait, is that I had time to kill, LOL but there are definitely a lot of things wrong with this place: 1) No parking - It is on this awkward block with no street parking, so either you park across the street at the grocery store, or down the alley. 2) It is tiny - Check your personal space at the door 3) It is dirty - Floor was sticky and spiderwebs (maybe for Halloween, but they looked real lol) 4) No pens - Bring your own, and even if you find a public one, I wouldn't touch it! 5) Nobody working - There was only one lady in the window who was working as hard as someone retiring next week lol However, the lady was super sweet when we did get to the front and it was conveniently close to where I live and play =) read more

I have 2 packages that according to the tracking number was delivered on Nov.12 @5:25 and 6:30 pm. I never recieved any packages that day and I was actually washing my car around that time. So I went to the post office nov. 16 and talk to a delivery supervisor and she check the package in the back and said cannot find the packages and she insisted that the package was delivered and she told me to call the merchant and send another item or call paypal and get a refund. I believed the mailman took my package and he put in the tracking number as delivered. This post office has the worst customer service in LA. The supervisor that help didn't do her job. read more

Negative Stars actually. I got lost trying to find this place, made 1 too many U-turns etc. This place totally blends in with the other buildings and there's no bold sign that says USPS. I came here to ship off something, except when I walked in I was looking for the priority mailing box. They were almost out of a lot of different shipping boxes (at least out at that table). So I walked up to one of the female employee who works there at the window asking her for the box. Straight up she told me that they were out of the box. "Whatever we have out there is all we have". Which is practically nothing. How do you expect people to mail out stuff? This was at around 11 AM mind you. I don't mean disrespect, but she could have moved her booty a few steps and save me the trouble of driving all the way to another Post Office. That was my first and LAST visit there. read more

I usually Come to this post office because it's close to my house. Somehow they're cumulative rating is like 2 stars which confuses me because I always get great service here. I came about 15mins before they closed. I got my stamps and proceeded to fill out my letters that I needed to send off. I was still writing my letters by hand when they closed and they allowed me to stay inside to finish so they could go out in today's mail assortment. They laughed and joked with me about hurrying up because they were closed but they were very gracious and patient with me. That's 5 stars right there when most post-offices close and say "Nope, we're closed. Come back tomorrow". Thanks Hawthorne Post Office! You made my day! read more

I try to avoid coming to this place like the plague. It's pretty bad. It's not as clean as it should be and they always run out of little forms that are supposed to be stocked at the tables where you get them. The workers are rude. When you ask them for a paper that isn't stocked, they give attitude. My last experience coming here was horrible. I was picking up a package. I stood in line and a lady called for the next person. She asked what I needed (not even a hello, just what I needed) and I said that I needed to pick up a package. She looked at me and then started a whole conversation with her coworker. A few minutes later, she asked me again what I needed. I told her again that I needed to pick up a package and she told me to go to the next window and gave me attitude. I admit I messed up because there was a sign that said to pick up packages at that window. But she didn't have to give me an attitude and the sign was so small, it's definitely easy to miss. When I went to the correct window, she looked at me without a simple hello nor asking me what I needed. She just stared and I told her that I needed to pick up a package. She continued labeling something from the previous person she was helping and when I kept staring at her, she said, just a minute. She then proceeded to ask me what I needed again. I said I needed to pick up a package and I gave her my ID because I didn't have the paper they left at my door. She left to go to the back and after more than five minutes, she finally came back with my package. I said thank you and she didn't respond. I understand people have bad days. We all have them, but they were having a REALLY bad day. This isn't the first time the attitude problem has happened here and it's been with different people each time. The reviews on here aren't so great either. Is someone going to do something about this place...ever? read more

I hate this post office and everything it stands for I never get my packages cause they always leave them outside my apartment door I live in a apartment don't leave stuff outside if it doesn't fit in the box leave a notice for me to pick it up simple . It's Christmas time come on! And getting your items back or a refund is a big hassle of course the mail carrier is going to say they delivered it but not outside my door come on! read more

Now, this post office is run down and dirty. No doubt about that. The parking area seems a bit cramped for a suburban post office, but I never have problems finding a space. I've only been to the counter once and it was standard post office service, nothing special. I usually swing by here to drop off packages after work. So why am I giving this Post Office 5 stars? If I'm heading from work I usually never get there until well after 5:30. I'm not sure when last pickup is... I think in the drop box it says something like 3 p.m. But the drop box is usually broken anyway; its door always seems jammed shut when I go there. So I usually put it in that little drop off area at the side of the counter. I just open the door and leave it there and nobody acts like they give a flying f*ck. With no acknowledgement, you kind of get paranoid about it getting stolen, etc. but what else can you do? But their nonchalance can be pretty deceiving I guess. For example, on Tuesday (March 12) I dropped off a package going to Brooklyn in NYC. It was after 6 p.m. I figured there was no way I'd caught the last pickup time. (When I've been to the Redondo Beach branch, I've been told that packages dropped off that late are shipped the next day. Fair enough.) On a whim, I checked the status of the package Wednesday early afternoon and nothing. No surprises there. It obviously hadn't been picked up yet, let alone scanned. However, when I checked it again later that day, I saw that it was ALREADY in New York!!! It went from Hawthorne, CA to Bethpage, NY in ONE day, after dropping it off past 6 p.m. Awesome considering I didn't pay extra for any fancy Expedited shipping! On Thursday morning (March 14), I saw that it was out for delivery in Brooklyn. Later that day my friend told me she'd received her package. So it took TWO days for a package dropped off at the last minute to arrive in NYC from LA, shipped with regular Priority Mail, which says is supposed to take 3-5! So I'm giving them 5 stars for seeming to have a late last pickup time in general and for the shipping speed, which could have very well been a fluke. But otherwise it just seems to be a regular rickety old post office. I'm not by any means rating their customer service here, either. read more

Don't ever go to this post office. People are ridiculously rude, they just walk away instead of answering questions, and are assholes I asked if they had tape like 5 times, and they gave a quick response while walking away Go some place else to do your mailing read more

Takes so long to ship out your packages. You're better off going somewhere else to ship. Trust me. One of my packages hasn't even been scanned and it's 5 days later. read more

Worst post office. Suppose to open at 9 Am. It's now 9:15 and still not open. 30 customers waiting in line snd no employee is offering assistance. This is unacceptable customer service. Wish I could offer lower rating. read more

By far the worse post office I have dealt with from waiting I the long lines and the incompetence of the the entire system here at Hawthorne. They have literally lost Packages that I have sent out and never arrived that were worth a good amount of value! And also have lost packages that were supposed to be delivered to me and thus costing my family a good amount of pain and suffering because they were items of value that are irreplaceable ! I suspect because I cannot prove that there are several Hawthorne Postal Employees here stealing packages that come in and not sending packages going out that are worth some value ! They need to be all transferred elsewhere and get new employees working here ! I hope you all never have to suffer what these thief's are doing with our mail! Time for the agency to clean house ! Please investigate this location for fraud and theft ! Jail time is what some of these postal people need to get and I will make sure to continue to go up the chain of command and maybe even the news to investigate u guys ! Be careful it might be a set up of a hidden camera with tracking device in these packages expect it soon !!! read more

I have a mailbox here and I'm expecting two packages. I recieved a notification my package was delivered to my mailbox. I came to pick it up and they said they are not done sorting it yet. So why notify customers it was delivered if it wasn't physically delivered yet to my mailbox. It's just waste of time coming to pick up packages that you were notified it was delivered. Then they refuse to come get it for you. They like to say come later in the day or the next day or I don't see it. Stop wasting your money for priority shipping with tracking when they just want to give you your packages whenever they feel like it. This is multiple occassions! Stop making excuses and start helping customers. read more

I just renewed my family's passports and had the most miserable experience--which took 80 minutes. The photos are taken in a back room off the loading dock. The facilities are dirty and run down and the woman processing the applications, Martha, was passive aggressive and looked for every possible way to reject our applications. Avoid this location. Even if you have to drive a greater distance you will be happy you did! read more

Don't come here for passport they don't know what they are doing. My husband couldn't get his because he needed his birth certificate. However one week later he took his birth certificate to another locaTion and they told him he didnt need to send it and the form the gave him at the Hawthorne location was wrong. Although theY were not rude, they still didn't know what they where doing. read more

Miss my old postman.Every time I'm supposed to get a package it says delivered and its never here.Packages small enough to fit in mail box.And when you deliver to my door it would be nice if you at least ring the bell!!! They are so lazy here. read more

I am extremely livid with the service of this post office in all aspects. I put my mail on hold while on vacation. At the end of my vacation, I picked up my mail at the post office and going through it at home, I see I had 6 other peoples mail at different addresses. I am missing some bills, so this tells me that others have my mail. Half the time I don't get mail delivered to the house. This post office is very incompetent. Frustrating! read more

The business hours listed on yelp is I correct. They close at 5pm. Check out the photos and you will see the photo of the hours I took. read more

US Post Office - The hours listed on this site is not correct. Please see photo for the business hours. - Post Offices Near Me - Hawthorne, California

Customer service is based on the person you deal with here, not the company as a whole. My first encounter with the First Lady I saw was a total thumbs DOWN! If I could give 0 stars based on who I dealt with she gets none. I had to go to my car and she didn't even have me come back to the window. So I stood back in line and waited. The second lady I dealt with (my receipt say clerk 02) the pretty one I would give 5 stars. I had the same issue and she processed my order while I got what I needed. Kudos to her but not her co worker. So depending on who you're deal with here will determine what kind of customer service you get so be prepared. read more

Came in to deliver a rare item internationally. I had all the information but needed help where to put certain things in the customs form. Cashier was rude and refused to help me. This employee named Patricia didn't even want to try to help me fill out the customs form and mailed it out incomplete telling me she is not sure if it's going to get there. Then she points out several times that I have ugly handwriting. I was irritated and starting to get mad but I kept my composure. Now I don't even know if my package will actually deliver. Thanks for being a absolutely useless and rude employee Patricia. read more

WORST post office in Hawthorne.. AVOID ABUSIVE EMPLOYEE JOYCE! This post office was supposed to have my package there according to my pink notice. It said I could pick it up at the Inglewood location. When I arrive I hand the slip over to the post office employee who then disappears for a good 10 to 15 minutes and comes back and says he can't find my package. I said well where is it?? He said he doesn't know. I said this is the second time I get a notice to pick up my package at your post office and you can't find it. He writes down a phone number to call to complain. I left and went back to my car and called that number from the back parking lot and a lady answers, Sonya. She was very nice and said let me clock out and I'll come back and help you. She asked what the number was on my notice and she proceeded to look it up and said call me back in 5 minutes. I call her back and she found my package. I said that's great! Can I have my package? She said meet me in the front of the post office. I go to the front but the doors are locked so I stand there waiting for Sonya. Someone who was finished doing business in the post office started walking out and I held the door open. Suddenly a post office employee JOYCE comes and swings the door against my arm hitting it several times and saying we're closed, we're closed. I said I'm simply waiting for Sonya to give me my package. I said don't hit me in the arm. I said I'm going to report you JOYCE. Sonya finally shows up and gave me my package. She says I apologize but I should have had you wait in the back of the post office. She said I don't work in the front so I didn't know it was closing time. I'm thinking well she said she had to "clock out" so she must have known the doors would be locked, right? Bottom line is they're so disorganized, they lose your packages, they give you false information, they're EXTREMELY RUDE and even the mail carriers can't deliver your package to your door like they're supposed to. If I could give no stars I would but I gave one star so I can leave this review. read more

This place is horrible! The staff is rude and the management doesn't care. Unfortunately, its a government sector so there is no customer service. Don't come here with any expectations read more

Absoulutely the worst posty office ever. Never get my mail. I live in the back house and they are to lazy to carry the mail to the back. The mail box as been established for well over 20 years. They drop everything in my landlords slot in the front. She is not always home my mail could set there for weeks. First, it is not my landlords responsibilty to get my mail to me. it it the carriers. Two my husband is a very sick man and now on several occasions he has been kicked of programs because of the lack of service. I have mad several complaints about this and I am now taking this to the top. SO over this post office. Would go well out of my way not to even deal with the post office. read more

I have been here twice and have had a great experience each time. I needed to return my book rentals and the workers were kind in assisting me. No lines each time I go. The service is fast and efficient. I do appreciate the workers making it easy for me. read more

These people have screwed me over 2 times now. First I come in and the website says "walk-ins" for getting a passport. I have my application already filled out, and have to leave work in the middle of the day to go here because the hours are terrible. When I get here THE FIRST TIME I'm told that walk ins aren't welcome, and I have to make an appointment. Then when I'm back THE SECOND TIME they tell me the camera for taking the pictures is broken. So I had to get a Lyft (because I don't have a car) and go to CVS to get the picture taken. Then come back and wait in line, which is now longer. I have spent so much valuable work time on this stupidity. I am standing in the post office as I write this STILL waiting. I will update this with more problems should they arise. Terrible place, and AVOID IF AT ALL POSSIBLE!!!! read more

Worst costumer service I've ever seen. Asked for a simple paper, and the lady looked at me all weird and lied to me about not having the paper I was asking for. read more

I love this post office. Yes crowded. But ..Like others .. It's always crowded. People complain about them, but I wud rather stand in line n get it right ,then My stuff get lost. I ship everyday Thnks all of you. Staff at windows are great. Building relationships. Goooo Pat, Jill and all the other ladies read more

Mail men/women always delivers mail at the wrong house my , wife's and my passport that shipped with a tracking number where delivered to a neighbor 5 houses down my block on the opposite side of the block. They need to stop switching the mail men everyday cause obviously they don't care about peoples mail. read more

I guese I had to give at least a star. The people working behind the counter are very rude. I was waiting in line and all the people ahead of me were treated very rudely so I decided to walk out. Poor poor service read more

I always try to give government agencies, such as the United States Post Office, the benefit of the doubt. They are underpaid, overworked, super stressed out and running at the mercy of an antiquated system. They are frustrated, to say the least. So whenever I visit a USPS location, I go in with a big amount of patience. Usually, I find it pays off, and the wait/hassle is not as bad as I imagined. That was before I began frequenting the Hawthorne USPS location on Inglewood Blvd. I'd love to do a pros and cons list. But that's nearly impossible here. So I'll just list off a couple features they have, then get to the "cons:" They do have an automated stamp-buying machine, and they also have a dedicated window to dropping off pre-paid postage items. No line, no wait, just go in, drop your item off, and go about your merry way. Umm... yeah that's about it. So on the "cons." Parking sucks! There is a parking lot in the back, but I only discovered this by accident one day when driving down the next street over. There are no "clear" signs to tell you that there is another, much larger, lot in the back. And from the front, you cannot even see that there is another lot. No exterior drop-off boxes. Okay, look, I'm not complaining about not having a drive-up box (which would be nice), I'm talking about no boxes at all outside of the branch! WTF!? Even if all you want to do is drop a letter off in the mail, you have to park (good luck) and go inside. And if you end up having to park in the back, this means a long walk from the back to the front to get to where the mail slots are. They have actually added two blue mailboxes, but they are still INSIDE the building!!! That makes no sense!!! And the walk is a long one (to drop off a letter if you park in the back). I'd say a good 100 yards from car to box round trip. That's football field length. The layout is horrible. If you need forms or envelopes or boxes, and you haven't been to this branch a few times before, good luck with trying to find what you're looking for. There is no clear organization scheme at work here. Just get in where you fit in. And unless it's not even slightly busy in there, forget about finding anyone to help you. On my last two visits, I listened to people in line talk about how they came in to drop of some mail (a packages in one case, a letter with an important check in it the other) and experienced a nightmare. The package was not delivered until after the person trying to mail it came back in about a week later to inquire about it, at which time the package was "resent/reprocessed." As for the person who'd sent the checks, she mentioned they arrived three weeks later even though the city they were being mailed two was only about an hour and half drive from Hawthorne (with traffic). If I'd heard these stories a few months apart, it wouldn't be a big deal. But to hear two stories like this in 8 days time??? Okay, now let's get to the service. I'll have to break this up into sections: SPEED - there is none. There appears to be only one worker there (usually at the left-most window) who works at a quick pace. The rest are snails. POLITE - forget about it. Though I've never experienced this, I imagine the politeness of these workers to be on par with an ornery Catholic School Nunn with a penchant for slamming Bibles on kids' hands. CURETEOUS - hmmmm. Remember what I said about the conditions they work under? Just keep that in mind. That being said, I've seen them "all" ignore people in line who were just trying to get close to the window to ask where they might find a form. KNOWLEDGABLE - to an extent. I have experienced it myself, and witnessed others go through this as well, getting to a window only to be told what I was trying to do wasn't possible. Then to be guided to one worker (I'm guessing a manager???) who magically fixed the problem in just a few seconds. I'm just sayin... So yeah. If you need a Post Office, go to another. Trust me, you're better off taking the time to drive 10 -15 minutes away to another USPS location if you need the full service. Your wait time here is going to be more than that anyway. And if you need to just drop a letter (not a package) in the mail, save yourself the hassle and drive up to Hawthorne BLVD, west side of the street between Bank of America and Chase, and you'll find a blue USPS mailbox sitting nearby. read more

Absolutely the worst experience just inquiring about a package that was picked up by their mail carrier that went missing and has not been located. Lack of average customer service, poor communication skills, and an absolute disregard for the value of the service they work to provide, even from the manager. Combined creates even more frustration, I will never ship USPS again. I'll pay extra to receive an apology and a willingness to correct when the service I paid for is not completed properly any day! read more

#1 Rule when going to the post office: BRING A PEN. Before I went to this post office I grabbed a pen from my desk and went on my merry way. When I arrived at the post office I noticed that I grabbed a permanent marker--doh. Thankfully there was no line so I asked one of the Postal workers if I could borrow a pen. Then the lecture started... "The post office doesn't supply us with pens because people always steal them. I'm not going to let you borrow my pen because you're going to take it...." "But, I have to come back and check out with you." -Me Lady Pauses --other Postal worker overhears our conversation and loans me her pen. I come back and get helped by another Postal Carrier. As soon as I enter my packages in the safeguard containers I hear, "Make sure she gives you my pen back before she steals it" Already irritated I had, HAD to say, "Excuse me ma'am, I'm not going to steal your pen--College graduate, I have no need for your pen." After I said it I know I could have said something else, but oh man she got underneath my skin! soooo here's an open letter to the woman: Dear Lady Postal Worker, I know you work in the ghetto of ghetto postal offices because there is a massive, unfriendly safety window between you and the customer. Yes, people take your pens and I understand that sometimes that can be annoying---but it happens in ALL work places believe it or not. Despite working in Hawthorne (where supposedly this city is full of great neighbors according to the city motto) you do not need to give me attitude. Come try working at the Wilmington branch and see how much you thank your lucky stars that you're at the Hawthorne branch. To be honest, I wouldn't want you there anyway because at least the folks who work in Wilmington are nice despite the chaos! Also, you should probably check yourself next time you try to judge someone. Yes, I overheard the conversation you had with the man after me. It was the same conversation I had with you, except you let him borrow your pen! Why? Because I'm not the same age, or ethnicity or what? So next time you run your mouth full of attitude, remember that you're affecting someone else with your negative energy. -Soleil read more