This place only has two stars! Nonsense. They must be under new management because I got some of the best service I have ever received at the US Post Office. They provided me tape and came up to me when I was preparing my package. They were able to answer questions. The lady who helped me had a good sense of humor. They did everything right. No complaints here. read more

Very rude, machines don't work! Always a long long. What's the point of keeping this location open. wasting Money on employees for sure.

Avoid at all costs! Scheduled a passport appointment a week ahead, arrived 20 minutes early, waiting. Finally get told that they canceled all passport appointments for the next two weeks. No text, email, call, nothing. Two other people in the same boat. For something relatively time sensitive that effectively requires an appointment, how do you cancel appointments with no notice. The ONLY worker at the location, with a line out the door said someone was supposed to notify everyone, but she didn't know who. It's dirty, old, slow and the level of incompetence as there is no risk to employment is through the roof. read more

I've been coming to this post office for a while because it's the closest one to me, but the customer service here is honestly unacceptable. I understand that these employees deal with a lot of customers every day, but being busy does not give you an excuse to be rude, dismissive, or act like customers are an inconvenience. If you're that miserable dealing with the public, maybe customer service isn't the job for you. These grown women need to learn some basic manners, professionalism, and how to communicate with people respectfully. Customers shouldn't have to feel uncomfortable or embarrassed for simply asking a question or needing assistance. It's especially disappointing because this is the closest post office to me, yet every visit seems to be another reminder of how poor the customer service is. Being an employee for years doesn't give you permission to lose your class or basic respect for the people you're serving. Management seriously needs to address the attitude and customer service at this location. Customers deserve better. read more

I no longer fear hell because I've been to the Hawthorne Post Office. If you're lucky, they'll be open on time. Often times they don't open until well after 9 (is that even legal?). The worst part about it is that the package slot is also broken so you can't just drop stuff off when they're closed and leave. You have to wait. It has been broken for years. Is it that hard to get some tools to fix it? The workers here are also some of the rudest people you well ever encounter and so, so slow. Do you know the sloth from Zootopia? Picture him behind bullet proof class rolling his eyes anytime you ask a question, and you have the average postal worker here. And if you want to avoid them, you can't, because guess what? Their self-service kiosk is broken too! It is sad that this is the best that can be done for our community. Nobody here cares. Everything is dirty and broken. The workers know they can't get fired so they do the bare minimum. This place makes the DMV look like Disneyland. read more

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Bad usps service my mail is always getting DELAYED!!! According to them I haven't received my mail in 2 weeks but somehow I'm always getting notified I haven't received mail coming read more

One of the WORST post office locations. Rude, incompetent and unprofessional workers. Expect your packages and mail to always come delayed. Do not send outgoing mail; it will either arrive extremely delayed or get "lost" aka STOLEN by the postal workers. No matter how many complaints you file, nothing is done to improve service. read more

This post office is a complete disgrace. They often close without even leaving a note on the door giving a reason. And when it's closed, you can't even drop off a package because the package slot is STILL broken two years later. It's dirty, the workers are rude and lazy, and half the time something has broken down and wont work. To the lazy workers: Do you not take any pride in your job at all? Or do you not care because there's zero oversight so you know you can't be fired? An absolute embarrassment. Remember that your taxes PAY for this. read more

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I think staff could be a little more friendly. Overall, I have always found what I need and get the services I need.

This office really needs more help ! There is only one person attending the line . The line grows longer and longer and no one seems to care . Awful . read more

They open at 9am yet there is a long line behind their locked door with no sign of any employee around 10am. What a complete waste of time.

They literally stole my package. I dropped off a piano keyboard I sold on eBay and they gave me no receipt told me to drop it off inside and it was never to be seen from again. Avoid this locations at all cost the employees there are not to be trusted. read more

I can see why this place is 1 dam star. They take their dammmm time.. super chatty . 20 mins conversation between a customer & a worker. Do that stuff on ur own time & you do it when there's a complete lineeeeee read more

Front staff is up in age and moves extremely slow, other staff all slow to help and disregard the line that's out of the door. This place needs help read more

My my mail somehow got put on hold. I was directed to 2510 Torrance Monterey post office which was closed. I drove to 12700 Inglewood in Hawthorne on a Saturday. It's supposed to be open until three Closed. Unbelievable. read more

I had an appointment for a passport. I get there and they said the appointments were cancel. I didn't get a notification. They worker was rude and not apologetic about the situation. It's so wrong. They just cancel appointments without rescheduling at another facilities or notification. Very frustrating. read more

Do your self a favor and don't come here. Especially if you make an appointment, the person won't even be there and nor do they give you a heads up. Just complete disregard for anyone's times. read more

Horrible experience coming here. Employees are so rude and dismissive. The employees close the doors and deny service before the hours of operation scheduled. I did not get a name, but the lady with freckles has a nasty attitude. If you don't enjoy working and engaging with others, then simply don't. I do not recommend this place. read more

Is been a week since I sent a package. The lady getting my package to weight it , was very rude talking about how heavy it was and how much money it was going to be for sending that . Pretty much complaining about her job . She did over charged me for the box that weight 30 pounds and she put more , it made me mad but I just wanted to get out of there so I won't have to be disrespectful to her since she was older so yes I ended up paying what she said it was but was very unprofessional of her . read more

Made an appointment to get Passports for our kids. Rushed to make sure we had all the appropriate documents, got everyone ready, walked in just for them to tell us their passport person doesn't work on Tuesdays. If they had been sick, or had an emergency I would have understood, but allowing appointments to be booked on a day they know they can't take anyone is unacceptable. read more

Came in on a Tuesday at 4pm and I am the 11th customer in line with only 1 employee working. USPS needs to hire more staff to accommodate. This is the only location nearby with an available PO Box otherwise I'd never come here. Unfortunately, it is ALWAYS this busy. Having one window open out of 5 is ridiculous. I feel so bad for the people who work here. I ended up leaving without my P.O. Box keys because the line was moving so slow. read more

US Post Office - Post Offices Near Me - Hawthorne, California

do not make a appointment for a passport here. there was one person to help everybody!!! i waited in line for 15 minutes just for them to tell me and otgers that the tech wasn't in. this is the third time i've made a appointment here. read more

They really need to fix the drop box in the main lobby. It's been broken with caution tape over it for MONTHS.

Honestly I didn't stay in line long enough for a transaction. So my review is literally based on the fact that this location was clean and very organized. I love how much parking is available to the customers. I love the amount of room there is between the cars. The entrance and exit are clear. Not sure about the customer service. Most employees at an average office has a very slow moving disposition to them so seeing that didn't help my patience enough to stand on line due a quick scan of an envelope for drop off. read more

This picture taken at 1:20pm. Office closed a lot. I don't know what's going on here, but I was talking to a postal worker at another nearby location and told them Hawthorne was closed during business hours. And that worker said, " Hawthorne AGAIN, huh?" Also, just looked in the mail slot, the door won't open completely because the bin is full of mail that's just sitting in the collection bin. Lazy workers. Lazy office. The mail is not moving. I tried to leave customer feedback on their survey and it's listed as office not found. Looks like nothing will be done. read more

US Post Office - This picture taken at 1:20pm. Office blows. - Post Offices Near Me - Hawthorne, California

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Breaks my heart how this establishment treats their employees even under staff they're so patient and accommodating. It's not easy working the front while everyone is not understanding being alone handling everything. But despite that the ladies in the front were nice & still took care of me. read more

The service is really nice and friendly! The ladies in the front desk are really helpful

This post office sucks. Majority of the women working here are not friendly and theyre closed before the close time 5pm often. Its only 4:45pm read more

there's 10 windows but only 1 worker. while im sympathetic to the fact the worker is on their own. how hard is it to hire more staff. I don't myself returning to this location. It's poorly managed read more

Doors close 30 min before closing time if they should change closing time to 4:30 Since they don't stay open until 5 it's false Information causing people to waste their time read more

Went in on 9/26 right after 1pm. Inside door was closed with this sign. Not stating any timelines for their return. There are people walking inside and not communicating. I was there until 2:30pm and left without help. The doors were still closed upon leaving. read more

US Post Office - Sign - Post Offices Near Me - Hawthorne, California

I haven't been to the post office in a super long time and wanted to know a simple question about packaging for something I wanted to ship and the entire time clerk #07 was very rude and sarcastic, it wasn't even early or late in the day, clearly she doesn't enjoy her job read more

This location likes to hire THEIVES who STEAL packages. My package was left in a parcel locker which only I and the mail lady would have access to. I asked other nice lady who was covering for her if they're allowed to take packages out she said NO.It showed delivered and when I went to look in my mailbox it was not there. I've contacted and made claims and usps will not help at all. This lady is loud and obnoxious always on the phone with someone when she would deliver packages. read more

Closed at 4:30pm when it clearly says 5pm. I hate USPS! I hope you lose funding and have to close. You are worthless and you get what's coming! Screw you!!! Plus they don't care to put the correct mail in th correct PO Box. I had a package come and they put it in the wrong box. Now tracking says I picked it up during the time I'm at work. Now what? Hate you so much!!! Nothing but problems here. read more

US Post Office - Closed at 4:30pm. Says open into 5pm on the door. - Post Offices Near Me - Hawthorne, California

If I can give zero Stars I would. I had an appointment I made months ago, when I got to the front of the line.... The teller simply told me that people didn't show up to work today........ She offered no apology the only thing she said was she didn't know how to do passports. Then she had the nerve to tell me I can go to Long Beach if I want to. read more

They did not have any packaging bags for my parcel, and they sent me to another office. And so I had to send my parcel from another office

I had an appointment for today to apply for my baby's passport and they called me last night to say they were canceling all passport appointments and I would have to go to either Long Beach, Palos Verdes, or South Central for a walk-in. No apologies no explanations. Typical government behavior. Thanks to them I had to drive in the rain to Palos Verdes and spend almost my whole afternoon waiting. read more

I only come here because of my type of work. We have to drop off items everyday and I don't have any issues with their customer service but today was different. The lobby had maybe 4 people inside but the doors were locked. I called over the teller that was letting people out and she said they closed at 12:30! No signs posted or anything. read more

US Post Office - They door is locked with no signage. - Post Offices Near Me - Hawthorne, California

It's Saturday April 27, 2024, it's 9:18 a.m. the post office should normally open at 9:00 a.m. only one employee inside she doesn't want to open the door there are more than 30 people in the chain. and yet these government employees are paid by our money for poor service. These serious things happen at the post office on Inglewood Blvd Hawthorne. a country is drifting, what remains of the state institutions??? read more

US Post Office - The front door - Post Offices Near Me - Hawthorne, California

Usually the lines are long and only one or two workers are present, and one is handling mail pick up, leaving one to work the window. The service gives the impression customer service isn't a concern. They closed the doors at 4pm although they're open until 5pm. Staff told us to use another exit that was blocked with caution cones etc, and customers had to move the blockage to exit. read more