The most terrible,misinformed and ignorant staff I have ever had the misfortune to encounter!!!…read more I presented a flat rate box that was bulged and they refused to ship it! I had researched the official USPS website prior to packaging it and it clearly met all the requirements and specifically said that bulges in the box are not a problem as long as it closes on the normal folds which it did! Even when presented with the written regulations from USPS website they dug in their heels a refused to ship my parcel. The postal service needs to either train its staff or at least have them learn the regulations!! They are absolutely the classic example of overpaid under qualified government employees. I would give zero stars if I could!! No wonder this post office has a 2.1 rating on Yelp! I added this edit later- I took the parcel to San Roque post office and they accepted it without blinking an eye. I told them what happened in Goleta with these idiots and they just shook their heads and rolled their eyes!

This location feels understaffed for the amount of business it has. The wait in line is pretty…read morelong. They should have a third person on staff at the window. They have also "failed to deliver" one of my packages to my residential mailbox so I had to go pick it up in person, and I had to open a claim for a lost package this week because although it was marked delivered, it wasn't. We were really excited to receive our item and checked the mailbox within minutes of getting the email notification that it was "delivered" but our mailbox was empty. It's very irritating to be out $300 and still not have our instrument part.

I am participating in a coop craft store for the first time and needed business cards, a large sign…read morefor my booth, and several smaller posters. The office manager, James, was fantastic. He spent time looking for just the right background and layout for my business cards and completed printing the cards, sign, and posters all in a single day! I could not have been more pleased with both the service and quality of the finished materials.

I've been to this location three times now as I'm new in the area and each time they've done a…read moregreat job and suggested different packaging to help reduce cost/time. Everyone has been friendly and helpful. I have seen some negative reviews for this place so I'm assuming that things have cleared up since past experiences; everybody I've met there has been great and service was on point and up to expectations. I will always go to this location even though we obviously have a few choices in town as they have many offices here.

Roberta is the best!…read more Came in for printing and shipping, and Roberta was helpful and expertly advised the printing process and extraordinarily professional quality was the result. Gratitude!

Don't count on your print order being ready when they say it will be. I placed an order online…read morebecause it said it would be ready by Dec 9th at 7pm (I need it for Friday the 13th). I called this morning (Dec 10th) to confirm it was ready before picking up and they said it's not, they don't know when it will be (maybe this week), and didn't offer a solution. The woman was super dismissive and unhelpful. A simple "I'm so sorry, we got flooded with orders so that timeframe is behind. As soon as it's ready we'll let you know, sorry about the inconvenience" would've gone a long way. Just any empathy/accountability or attempt to make it right, but she truly did not give a shit and said "I can cancel your order" lol I'm just super unimpressed by a business that over promises, under delivers, and then doesn't take accountability when that happens

I've had my PO Box at this UPS Store for over four years, and the service has been excellent the…read moreentire time. The staff are professional, kind, and genuinely friendly. They know me by name and are always eager to help. They've even carried things out to my car for me. Overall, a great team and a great location. Highly recommend.

Parking is pretty convenient. I went in during lunch with a few Amazon returns and there were four…read morestaff members behind the counter. One young man was helping someone and the other three stood around until I walked up to the counter. I wasn't greeted or spoken too at all until I was asked if I needed a receipt. I always try to make friendly small talk because I do appreciate their help, but no one seemed too customer service oriented or friendly to care.

For all your postal needs, look no further! I love the mailbox! They make it so easy! I've come…read morehere to have my passport photo taken, I've brought all my items to shred, I bring everything I need to mail, and even picked up a couple cards. This is a wonderful, locally owned small establishment with a personal touch and great customer service. Highly recommend!

I always have such a great experience here. The people are wonderful and very efficient and…read morehelpful. Can't recommend them enough! From shipping, shopping, and notarizing, they do it all with a great attitude.

Tom, the owner of the UPS Store on Upper State Street, went above and beyond to help me during a…read morevery stressful situation. I had overnighted an important medication for my son while we were on vacation, but it never arrived. As soon as I reached out, Tom immediately reimbursed me for the overnight shipping costs and personally helped me file a claim for the value of the medication. Even more impressive, he has continued to follow up to make sure everything is being handled properly. I also use this UPS Store regularly for Amazon and other returns, and every visit is the same--fast, friendly, and efficient service. The staff is always welcoming, and they make every transaction quick and easy. Exceptional customer service like this is hard to find these days. Thank you, Tom and the entire Upper State Street UPS Store team, for consistently taking such great care of your customers!

Everytime I go to this location on upper State St., everyone there looks so serious, sad or…read moredepressed. No one ever smiles there. Customer service was awful. Zero customer service! It is somewhat hostile and I watched how they treat other customers and it's the same. Good news- it's not just me! I love the one on Coast Village Rd! They have the customer service all down so good!

Had to pick up a package that the original delivery could not drop off. Service was excellent, very…read moreprompt. I got my item without any hesitation, and the process was easy. Service was excellent so I dropped off a package later that need to be shipped back during the holidays. Highly recommend.

Having owned a shipping store for over 12 years, I'm well versed in how shipping rates are…read morecalculated. I had plugged in the dimensions and weight on the UPS app on my phone and it gave me a rate of $72.98 to ship my package to the east coast. If I had been home I would've printed out a label and just dropped it off, but I was out running errands and figured I'd just have them issue the label for me. The clerk weighed and measured my package and told me the cost would be over $115. He had added an additional inch in each direction to my box dimensions! My box had measured 26 1/2" x 16 1/8 x 9 15/16" (so rounding up to the nearest inch 27x17x10). He charged me for 28x18x11, and told me they had to "round up". I said that I already HAD rounded up. A rude young man came over and looked at the screen as I grabbed a tape measure and pointed out the error in their measurements. His response was, "Well, if you want to ship it with us, that's the price!" So my response to him was, "Well then, I won't be shipping it with you because that's just downright dishonest!" I went home, printed my own label and was prepared to drive it out to Staples to drop it off, but encountered my local UPS driver as I pulled out of my driveway. He scanned and took my package for me. I'll never go to the Calle Real location ever again. Absolutely rude, unprofessional and unethical!!

I WOULD GIVE THE PACKAGING STORE 10 STARS IF I COULD! I needed to get valuable (and fragile)…read morepottery back to a family of a celebrated Pacific Northwest potter. Without a lot of fuss, Charlie came to my house, and gave me a guesstimate on the whole collection, then came back to pick up up each piece in boxes. Took it away, repacked and shipped. Made it easy - and price was super-reasonable. There was not one iota of damage to the pottery. This is a valuable resource for all of us.

I wouldn't trust anyone else with my heirlooms and beloved collection of fine furniture here in…read moreMontecito. Caring, super responsible and hard working, these folks are a joy. I'm only sorry they have to deal with the occasional nut job. A+++.

So glad we were able to do a self-tour and walk around the campus. It's a large campus and…read morebeautiful scenery since the beach/ocean is just walking distance away! Very big, spacious campus. Worth taking a visit, and tour if you can.

A great hub for students and visitors. Home to the bookstore, post office, and array of dining…read moreoptions. The Starbucks is always busy. Outdoor seating is wonderful with smells of the ocean. Fortunately the stench of the lagoon wasn't present on our visit.

I was expecting a package requiring a signature,they were supposed to deliver between…read more10:40-12:40.They didn't knock on the door and took a quick picture and left.I've had many issues in the past and unfortunately it's the shipper who usually uses fed ex.If it was up to me I would go with ups.If there's one good thing I can say about fed ex is they're fast.Other than that they suck.

first-class treatment with an actual human being, Rita. She was great a great asset to the fedex…read moreempire. signed up for a biz account. made us feel very welcome and very accomodating. L. Lathouwers