It's a nice kept building, neat and well taken care of, unlike the Filthy Eagle rock location on…read moreColorado Blvd. Went to renew passport, made an appointment but was told upon arrival I didn't have an appt even with a verification code. Was told I had to go to front counter. Why was I given a verification code? Enough about their shitty set up. I was fortunate to to be met by Chi, at her window. She straightened things out for me and helped me refill my form and attached my fotos for me, gave me the proper envelope and made a money order for my passport and Passportcard. She was a truly helpful and evenkeeleled person, have a feeling she dealt with this type of snafu before. What an efficient, patient friendly person, a shout out to her and who ever hired this good efficient person! Well worth the trip over there, than the filthy Eagle Rock location! Well worth the extra gas, a better value, minus the aggravation Eagle rock would have provided. By the way, the Asian lady in Eagle rock is friendly and efficient but the wait is usually long there and grounds are littered with fecal matter from street people and assorted broken bottles. Shame on Eagle Rock for allowing such a hazardess pig sty. Hats off to Glendale. A very nice example of the way things used to be and still are in Glendale at least.

I came here with an appointment after waiting in line at the Van Nuys mega office for 3 hours and…read morebeing turned away. The experience here is night and day. The building is historic and beautiful. You wait in line inside and they let you inside to sit down pretty immediately. There were two women working that day. One was very grumpy and the other was extremely pleasant. We lucked out that the grumpy one didn't want to help us. Cindy was an absolute pleasure to work with. She is kind, patient, and friendly. She is efficient and straightforward. We took our newborn's passport photo, and she let us have multiple shots before committing to a picture. I wish we'd done all of our family's passport applications with her! Parking was easy to find on the street (no meters). They accept debit cards, which was convenient since I forgot my checkbook. I definitely recommend coming here for a positive passport application experience! Thank you so much, Cindy!! You are wonderful.

I requested to have my package intercepted here. Went in before work and they told me it wasn't…read morethere and was at another post office 5 min away. They didn't even check for my package! I go to the other post office and turns out my package was at the original location. The manager did not take accountability for his error. He didn't even check for my package initially. Terrible customer service

Had to renew my passport and expedite ship to PO box via USPS Express…read more Was so worried as giving up my passport & shipping it is so frightening! My Passsport is my EVERYTHING! Id rather shave my head than lose or displace it! Adrineh was so patient with me, guided me with the proper paperwork, and I was in/out in under 10 minutes. THANK YOU ADRINEH Dear! I will have a drink in your honor from London soon!

I had the worst customer service experience at this location. While waiting in line, I noticed the…read morerepresentative (Karla) being rude to other customers, which was already concerning. When it was my turn, I explained that I had just lost my home in the Eaton Canyon fires and was there to update my address. Since my driver's license had my old address, I provided the only proof of address I had left from the paperwork that survived the fire. She refused to accept it. When I explained my situation, her response was, "I do not care!"--cold, unempathetic, and completely unacceptable. At a time when I was already dealing with unimaginable loss, her lack of compassion and professionalism made the situation even worse. This was truly the worst customer service experience I've ever had. I hope management takes this seriously because no one should be treated this way, especially in such difficult circumstances.

The temporary mailman at this post office been misplacing my mail & magazines for 3 days then my…read moreregular mailman misplace my package the next day. My neighbor give me one of my mail, then next day, I find my magazine on top of mailbox & who knows where my package is even tho their system said they delivered it in my mailbox area. Never got it. I have complaint to supervisor, she said she will called me back for status of my package & still waiting, it's been 3 days. This is one of the worst post office ever. They should fired the temporary mailman cause again one of my mail is missing again. Everytime they have a temporary mailman who does the mail, they are careless & misplace my mail. I had 4 packages missing even tho the system said it's been delivered in my mailbox. I also got a empty box cause someone in post office took my stuff & tape it up. It's like nobody at post office takes responsibility & their attitude is oh well too bad. If I could rate them a zero I would. It used to be good before but nowadays they just hire anyone. They just got more money from government, raise their prices & their service sucks & getting worst. I got an email to do a survey on my case, can't do it cause the supervisor never call me regarding my missing package. I'm waiting one more day before I do the survey & it's not going to be good.

The Asian lady I believe her name is Hershey is amazing and always laughing ... she's excellentread more

I usually avoid coming to this location, and today reminded me why. When I came in to drop off my…read morepackage, the gentleman at the counter immediately told me to leave it on the desk. I always request a receipt, so I asked if he could print one. He seemed annoyed, made a dismissive sound, and reluctantly walked over to help. He then told me I should "conveniently" use the self-service machine next time. I explained that I feel more comfortable interacting with a live person, but he continued to be rude as we went back and forth. The interaction was extremely unprofessional and left me feeling very unwelcome. I honestly wouldn't be surprised if one of those " machines" he recommended replaced him.

Great service, awesome group of post officers. Love the history in the building. Plenty of parkingread more

I've been looking for a good neighborhood spot and this place feels so tucked away. I went after…read morework and there was not much of a line at all. Swift service that was very efficient and effective.

Quite possibly the most wholesome post office I've been to since living in LA…read more You see, in my area, the only few locations closest are an anxiety fiesta. The nearest one from me is by The Bloc and it's interesting to me that for months they've only accepted cash. No need to complain anymore about their ways but it made me appreciate this one very much. Like they say, you can't have a rainbow without a little rain. We specifically drove out of our way to drop packages off here because distrust of our main locations. It was a far drive but thankfully we had errands nearby. The location has convenient parking and the staff was very friendly (for a change of what I'm used to downtown). It made me miss the post offices back in the day when I lived in the burbs. I appreciated the old school vintage relics they had on display; all Priority flat rate boxes were available. Although very small inside, I didn't feel like an employee was going to sneeze on me or that my package would go missing.

Disappointed with the customer service at this location…read more I entered the building three minutes before closing to finish writing an address in the mail room. When I turned to enter the main area to ship the item, an employee locked the door in front of me--despite having seen me enter before 5:00. When I knocked and said, "You saw me come in before 5," I was told, "You should have been in this room. We close at 5," after which the lights were turned off. I then watched other employees laugh, which was a particularly professional touch. I understand closing time policies. What I don't understand is being treated rudely when I was already inside the building and attempting to complete a transaction in good faith. After a long workday, this interaction felt dismissive and unnecessary. I'll be returning to speak with the manager, as basic courtesy shouldn't end the moment the clock hits 5:00.

Long line. Rude employees. Not helpful what so ever. One employee offered me a coupon and the other…read moreemployee wouldn't honor it. The coupon was as given the same day too! I'm shipping this small 8 x 6 x 4 box $25.99! So ridiculous. Im asking simple questions and one girl couldn't answer and another girl has her head up her ass cause she wouldn't bother helping, acting dumb in the back moving papers around like an idiot. the last girl just came over and condescending told me there's was nothing she could help in. I came another day and genuinely everyone there hates their life, they look so annoyed that they have to do their job when someone walks in.

As I waited in line there was plenty of time to notice how unkempt the store was. Maybe they only…read morepick up after themselves at the end of the day? But I'm writing this because as I waited in line, no matter how close I got to the counter, I was never acknowledged by any of the employees. And when I was finally being helped, I couldn't help noticing that employees would periodically emerge from the back looking for something in the front and while occasionally looking up at the crowd, never acknowledging their presence. And in my case, when the employee spoke to each other, they did so in another language. If customer service still exists, this store is immune to it.

Excellent service, I highly recommend this DPSS as the team here is very helpful and patient. I…read morewent there today for my parents services and Carina was super helpful, the other staff that led me to the final counter was also very kind. Thank you for your great service.

The social workers boss you around they don't explain anything and they don't even explain that the…read moreattorney should be the one explaining. And the reason they don't explain is to make sure you fail. I would 100% invest more time to talk to the attorney's office if anyone is struggling been ignored by dcfs and crying wanting your kids back the court appointed attorney is the best advice.... And even the court appointed attorney sometimes ignores. Then ask the law firm parent partners for extra help. I feel sorry for the moms who are going through why I went through so that is my advice.

Thankfully this location stays open a little later than the other locations and that is why I keep…read morecoming back here to drop off my packages. I used the self service kiosk to print out my prepaid label and then I drop off the package with one of the staff members at the desk. The parking lot is a decent size and street parking is also another alternative. Staff is pleasant overall and encourage people to use the kiosk when there's a long line.

They have lost my packages multiple times and lack the accountability, effort, and empathy to help…read morethe ones they claim to serve they scan packages as delivered but they aren't actually delivered. It feels like a scam and they have no answers to their shortcomings.

Super friendly. So nice to have a place that feels very mom and pop and cares. Off the beaten path…read moreacross from CVS

I personally give a 5 star the service requested was very good good staff value is good the staff…read morename was Rick amazing experience overall. Highly recommend to everyone!!