I can't believe they actually offer a survey service for their work critique. I'll be looking that up after I finish here. Rudest service ever. I needed to send a package for my daughter in law. The apt number was iffy so I needed to ck on the number. Michelle the attendant was completely annoyed. Mind you the office is empty....it's 10:45 Tuesday morning. I then asked for insurance. She started now she needed to void the transaction and handed me a sticker and advised to fill it out. I double checked in the correct address....fill out the form and get in line again. Once I finished I returned with my form filled out. She then loudly and inappropriately starts to say " ohh lord jesus christ".....for you see I had failed to fill out the envelope and this was her way to voice her disgust in front of a now full post office. I quickly grabbed my package and left. I hope there is video with sound to collaborate my review. Very unprofessional. Will not return read more

Lazy idiots only employed here! They avoid any type of work. Asked to get a pre-paid item scanned. They refused.

This post office is HORRIBLE. They won't answer their phone even if you let it ring 100 times. Their drop box next to the automated postage machine in the lobby you cannot open - it's broken, and it's been broken for many months. I've notified them many times about this and they simply won't do anything about it. The counter help just doesn't care. This is the reason the USPS isn't making any money and going under.......horribly bad service. read more

This post office seems to have a history of losing packages. I bought something off ebay with a tracking number and wasn't home to sign when it went out for delivery. So I went to pick it up and they couldn't find it. They even suggested maybe someone already picked it up. read more

Hi Gardena Post office could someone please explain to me how you could loose a 50 pound box that I dropped off? oh wait you can't because most of you don't speak English, no one answers the phone and have the most rude, lazy unhelpful service I have ever seen!!! even at drop off section I still have to wait 15 mins for the lady walk 2 steps and spend a few seconds to open the drop off box. They just ignore you until you knock on the glass to get their attention. EVEN THEN they don't come right away. read more

This has got to be the worst Post Office in the Western Hemisphere. I am forced to use this post office because I mail EDDM in the city of Gardena. Each and every time I pay online and bring in my postcards for delivery, they are lost. They can't find them, they don't know what happened, "let me talk to the carrier", "Oh here it is, I found them". The EDDM mail should never leave the facility and should be delivered the next day by the mail carrier. And you ask, How do I know it's not delivered? I live on the route that supposed to receive the postcards. There are musical chairs when it comes to carriers, no consistency. Most of the carriers don't know what EDDM mail is, so you can't expect them to deliver it. I never have these issues when I get EDDM postcards delivered in Westchester. I think the issue is that NO ONE knows how to receive or what to do with the cards when they are brought in. Training Issue... read more

They lost my package!! I went in to ask about my package, thinking they had it. They said they delivered it but I was home all day and did not receive anything. All they told me was to call the company I order from and tell them to reimburse me. How are you not delivering to the right address? Y'all need to start doing your job! read more

to be happy in the post office: First of all, use your restroom at home. Next take a portable chair, a small snack/sack lunch, and a good book with a bookmark, and a stop watch. Then the time waiting in line to get served at the postal window won't seem so long. Once at the window you will know exactly how long you had to wait in line by your stop-watch. Keep track of your time. IN A LOUD VOICE YOUR FIRST BUSINESS AT THE POSTAL WINDOW IS TO ASK THE CLERK FOR SEVERAL COMPLAINT FORMS. Then do your postal business. Upon leaving ask the clerk if he/she would like he rest of your snack/lunch which you were eating while waiting in line. read more

Super slow, super angry workers = standard US post office. There is this one Asian guy who's pretty helpful and nice. Smells like dog piss in there. read more

UPS dropped off my package on 7/21/14. The package has been at the Gardena post office for four days. Esuki says that I should just wait on the package. Terrible customer service! read more

I have never had a bad experience going to this post office... and I have been going here for over 30 years. Yes it's an inconvenience that they took out the drive through mail boxes and locking down the facility after hours, but that was due to mail thefts. This morning, I had to call regarding a package and the person helping was very courteous and helpful. read more

Long lines, it bit dirty. Staff was a little rude, but maybe they were having a bad day/?

The worst post office I've ever encountered, and no outside mail boxes. What a sad, pathetic commentary on the current state of the USPS.

Sick of not getting my packages on time, always says notice left on door.... guess what... nothing on my door.. mail lady just refuses to get out her truck and make her package deliveries after she makes her mail rounds. I see her everyday on her phone just sitting in her truck soaking up the OT!! I wouldn't care about her and the OT, but she literally just sits there in her truck on the phone and my packages don't arrive!! read more

Must be the worst post office. All the staffs are extremely slow and rude. They all act like they are doing favors for all the customers. I only live a mile away from this post office. But, I go to Torrance Post Office, which is about 5 miles away from my house to get better service. I love to see this post office end up being closed down. read more

I grew up in this area and this post office has always been horrible. The employees are rude and they never pick up the phone when you call them. They recently returned a package as undeliverable claiming that I had the wrong address. I did not--my parents have lived in that house for over 30 years! What a joke! There is no customer service--don't even bother with them. They are useless and will just waste your time. read more

Best post office I've ever been to. They care about the line and try to get you in and out. I will alway go there. The parking lot is full but there is no line. They just have to fix other business customers for parking in there parking lot. read more

This is the worst post office when it comes to wanting to get help about a lost package ! The lady at the first window is completely rude and so is the man manager at the time, dropped off a UPS package by accident and ups doesn't have it! I have been going back and fourth to ups and usps and usps keeps saying they do not have anything to do with my lost package when it was dropped off at this facility. So now I lost my money and my packages. Don't ever come here for trying to get help on a lost or stolen package they won' do ANYTHING to help! I only gave 1 star because I have too but my rating is no stars and below. Non helpful USPS. read more

The only reason why i go to this post office because its convenient but the service is horrible. I walked into this post office watching the two asian workers arguing for an hour. I was the second in line and it takes half an hour to get out. Just because the lady doesnt know what she was doing and i've been there more than 20 times, she should know the routine of international shipping. Her name is Kim she's asian and has blonde hair. She looks crazy and nice but super rude and doesnt pay attention to detail. So if you're there try to avoid her. In fact all the workers are the same way. I think from now on I rather drive 20 minutes to another post office and save myself from a bad stressful day due to this place. read more

The parking here is terrible. The lot is too small and it's very busy! However, the staff have always been pleasant to me during my trips there. I like this post office, it's fairly clean and air-conditioned. They have so many Post office boxes and there seems to be 3 windows opened at a time(like most Post Offices). I'm glad I found this place. Now online the www.usps.gov page for this location says, 24 hours. However, when I last visited here there was a "New Hours" sign on the door. I forgot to read it. So next visit I will check it out and add it to this posting. read more

I never had much problems with this place, except that it is super slow. What is up with all these post offices having the worst customer services. They need to start revamping their whole system. read more

The postal service at the location is so messed up. The carrier that delivers the mail is very lazy they don't put the mail i the box then lie and say they have. When calling the post office they don't answer. The area supervisor is full of it also this is sad that our mail is not getting to use on time and put in the wrong box and wrong building read more

This post office is very infuriating in trying to get ahold of by phone. It takes many times calling before someone picks up and sometimes when it's picked up there's no one there and it just hangs up. When it's an actual person who picks up they will leave you on hold for a minimum of 30 minutes. They also don't keep appointments with people to help solve problems with mail delivery problems. The customer service supervisor is impossible to get ahold as well. If I could give this place no stars I would read more

Not very helpful place. But it is open late on Saturdays. It was a life saver when time got away from me and I needed to send a priority letter. read more

This post office continuously loses packages. They put fraudulent information in the tracking notes such as "notice left" or "package delivered" when in fact it was not. The clerks are not helpful and do not try and locate the packages. I am starting to think they are stealing peoples mail. For anyone reading this please go to this link https://emailus.usps.com/emailUs/iq/usps/request.do?forward=emailUs File a complaint online. It is impossible to get thru to them by phone. read more

I had a bad experience this post office today. Some of the clerks are nice, but I met the worst clerk who name is Ms. Kim today. She put big pink flower on her head looks little crazy, but I was right she was really crazy hysterical woman. Anyway after she told me the price, I tried to swipe my card. Ms. Kim was yelling at me "wait!!!" I said "excuse me?" Ms. Kim yelled at me "I said wait!! you've been waiting a long line you don't even listen what I said. Customer don't like to wait!" I couldn't believe what she said to me...I did't even swipe my card yet and it's not big deal anyway. I told her "Firstble I don't like your way to talk to me. Watch your voice tone." Ms. Kim said" If you didn't like my way to talk to you I'm sorry Ok?Ok? Are you happy now?" Wow Really?? I know so many people would like take her job. If she doesn't like that job she should quit. I'm not expecting great service, but just do your job that's fine to me. I know there is a long line. She blame it on customers. read more

This is probably the worst post office I have been to and unfortunately I have to make weekly trips here and argue with the counter ladies about my mail not being delivered. I recently moved to a new construction community and my mail was not being delivered due to the area being under construction which I completely understood. Once the construction was over my mail was still not being delivered so I went to the post office and asked for my mail like usual. EVERYTIME I go the horrible customer service ladies argue with me about how they have never held mail there and that they would don't do that unless it's a vacation hold. I keep having to explain that yes you have held my mail and if you would go check you will see my mail is there. I have had different people out right refuse to even check to see if my mail is there and another lady who argued with me about my mail being put on hold in the first place. I don't go there to argue, I go there to pick up my mail and brave the lines that I shouldn't have to because my mail should be delivered now but for some reason the courier can't get it right. This crappy customer service mentality is the reason people are paying their bills online and doing e bill statements. Who wants to deal with this mess when they don't have to?? I would sign a petition to put the USPS out of business if I could. read more

Not gona wait for a bad experience n then write a review but as of right now no complaints good job people!

Our Mailman Delivered a small padded envelope for me today. Except it was empty. It should have contained a 32 gig micro SD card from Sandisk. But had a nice slit on the bottom of the envelope, enough to get the cardboard back out. I know it was an employee who cut it open when sorting for the mail carrier. This is the second time I've had a package cut open and delivered. But the first time with no contents. Filthy Thieves!!! UPS or Fedex from now on! read more

wow. The woman helping me today was happy. Right? at the post office? I don't know if she's actually an undercover boss or something haha, but her pleasant demeanor was a nice treat! read more

I can't give this Post Office any stars because it's just that bad. Recently new to the area. My first impression was that this place is disgusting as they had ANTS crawling all on the counter where customers are being serviced. Secondly, after moving into my new apartment I realized that I needed keys from the post office to get my mail. After going to the Gardena Post office on Redondo Beach Blvd. and putting my name on a list they told me someone would call me in 3 days so I can pick up my key. 6 days later, no call and so I took off work to go there and my name was on the same list with nothing being done. Luckily for me the maintenance man happened to be there and he met me at my apartment and changed the keys. I had mail in box for two weeks! I gave him $20 cash and he left. Last week I had a USPS ticket saying I had a certified letter at the post office that I needed to go pick up! I went there on Saturday to a ridiculous line only to finally get up front for them to tell me that they couldn't find it!!!!!! The lady behind the window assured me that her manager would call me in a couple hours. I'm still waiting......two days later. THE WORST US Post Office EVER!!!!! read more

Gardena USPS has once again failed to actually deliver my packages. They claim to and mark the orders as "delivered" but I never receive them. Most recently this week my package was nowhere to be found yet the carrier claims to have "thrown the package over the balcony"--( I don't have a balcony). This is absolutely unacceptable & the carrier should be fired for their incompetence. I filed a complaint and am waiting on the representative to resolve my issue. **Update*** I had emailed a complaint online on the USPS website yesterday and the representative called me today and told me my issue should be resolved within a few days. The carrier personally knocked on my door today and delivered my package! Which should have been done INITIALLY. He apparently delivered it to the wrong address. Not sure how he got the package back. The package was also halfway opened however all the items where there. Anyhow, glad I got my package & shoutout to Josephine Bravo customer service representative for helping me resolve the issue. If anyone has this issue or similar it works to be proactive if I didn't file a detailed complaint online I would've lost out on money and my items! read more

My mail was delivered at 10:30pm on Wed night, by a carrier with a light strapped to his head. What in the world is wrong with USPS? Whenever my regular carrier goes on vacation, the problems start. Usually carriers at least get to the house before 7pm. Once they came at 8pm. This particular time they beat all records. A few times in the past 5 years they never showed up at all for anyone on the block. Those times were not holidays. . It is impossible to contact anybody to complain, as USPS doesn't have a good customer service hotline. (It closes by 5:30 Pacific Time). I have emailed several complaints. No response. They have left notices that I wasn't home and that I have to pick up packages at the local Gardena Post Office, when in fact I was home, my spouse was home, and they just didn't want to deliver them.... Here is a normal trip to this post office...I go to pick up my package, after having to park down the block due to lack of parking in the Post Office lot, I get in line. There are multiple windows, with only one person working them. There are at least 10 people in line, 5 of which hardly speak English and want money orders. Two or three Postal Employees are walking back and forth behind the window, not making eye contact with the customers and doing nothing. When you finally get to the window there is a 50/50 chance the Postal employee will be rude. I never spend less than 20 minutes in line, no matter what day I go. There is no working Kiosk as you find in Torrance. No priority boxes available in the lobby, and the place is run down. It needs to be demolished and a new facility built, with properly trained employees and more parking. I am beginning to really, REALLY, dislike all government workers. . So many of them are rude, lazy, entitled, and stupid. It is amazing anything get's done at all. I assume the good ones are too busy working and carrying the load for the slobs, which is why I never encounter them. read more

Usually busy..rude AF and parking sucks, very small you can only turn right and Redondo Beach Blvd is pretty busy street. If you choose to come here come early and be prepared, staff is not too helpful. read more

they never answer the phone!!!!! you cant leave a message... not only that but if they pick up they hang up in your face!!! they have done it plenty of times already. they deserve no stars. read more

Is there anyway we report this location for dishonest and keep customers package as their own. Gave them my package to send back to norstrom but it has been two weeks i didnt see email or money back to the bank read more

They were unable to deliver 1 of 2 packages in a single day? How can one package get delivered and the other be undeliverable with the identical same address? After more than an hour on the phone, there was still no resolution to the problem. I really with it was possible to give a 0 star rating! Now I have to have friends go and deal with this in person, even more frustration! Not worth the effort one must put in to get something delivered. read more

You'd be hard pressed to find a worse run post office than this one. I go to the post office 2 or 3 times a week. I used to visit and have P.O. Boxes at 2 other locations - both in the valley. Both of those offices were well run. Unfortunately I got a P.O. box at this location before I knew how badly it was run. Some of the clerks are good. I feel badly that they get so much abuse from their incompetent bosses and the brunt of the hostility from the customers. One of the clerks is an absolute rude ass. I got into a shouting match with him a few months back. I hate incompetence. You can forget ever seeing or talking to the post master there. He/She is never there. The cowardly supervisors always stay in the back and don't come out. Some years ago they installed bullet proof glass at this office. Story goes they actually had an armed robbery there years ago. Well, now I think it's there to keep the clerks safe from the customers. Ha! Imagine that, a customer "going postal". Sometimes there is only one clerk and a long line of customers, but there's plenty of clerks in the back hiding and not working. There's always one clerk available for pickups, but most of the time they don't need that clerk. He could be doing that and processing customers,, but noooo... that would be the competent way to run that office. The latest for me is they put a lock on my p.o. box which I paid for one week before the deadline. This is the second time it's happened. I never had that problem with my previous po boxes. It's one week later and the asses still have a lock on my po box. Who the Hell do you have to go to to have this office audited? Someone else needs to take over this post office. Someone competent. For those that have to use this office the reason there is no longer a drive thru box outside is that criminals were stealing the mail, then taking checks - washing them - then putting a much larger dollar amount and then cashing them. It's also the reason the parking lot is a mess. Everyone has to go inside to mail something. Then when they got rid of the box outside the criminals came inside late at night and were stealing the mail out of inside drop box. Then the office changed the hours and now closes at 8PM and does not stay open all night. You can now only drop letter size in the drop box. The larger package drop got closed up. read more

On 5/26/15 I dropped off a package to be mailed, now usually when I've went to other post offices they would scan the shipping label and give me a receipt, but the guy that helped me must've been too lazy to scan the package and give me my receipt, to make a long story short I might have to miss making the money from the eBay item I should because I'm unable to track the package, and to add injury to insult when I called the customer help phone number, the lady told me that if have to wait 5 days before I could do something, so I'm going to probably lose money because this asshole was too lazy to get off of his ass and do his job, if you're an eBay seller avoid this place by all costs, I wanted to give a no star rating because I don't feel that this location even deserves a 1 star rating. read more

Really unorganized office. It says pickup goes to window #1. I waited there a while and no one came, so I called someone, she said I have to wait in line. I come so many times all for pickup only. And there's always someone calling for pickup no need to wait in line. Y all the sudd n it changes? read more