I've been to this post office three times now, and unfortunately two out of the three experiences have been unpleasant. The main issue is not the process itself, it is the way customers are spoken to. I understand that employees are not expected to be overly cheerful, but there is a difference between being neutral and being condescending. On my first visit, I picked up an envelope that ended up being out of the price range I needed. When I went to put it back exactly where I found it, the employee told me in a rude tone, "that is not where you found that." It absolutely was, and I had placed it back correctly. It felt unnecessary and dismissive. During that same visit, I was filling out an envelope and asked a simple question about labeling. Instead of being helpful, I was told in a rude tone that I "could have just filled out the back." I am not familiar with USPS processes. I usually go to UPS where they handle labeling, so I was just asking for guidance. Today's visit was similar. There was no greeting, and I was told my package could not be sent as it was and that I needed a different envelope, again in a blunt and unpleasant tone. I made a small mistake on the address and mentioned I would pay for the envelope I had to redo. The response I got was, "why did you fill it out after you already stuffed it," which was not even what happened. Regardless, comments like that feel unnecessary and judgmental. For context, I am nine months pregnant and just trying to get through simple errands. I am not expecting over the top friendliness, but basic kindness and respect go a long way, especially when someone is unfamiliar with the process and simply asking for help. I will likely have to continue using this location, but I really hope there is some improvement in how customers are treated. A more respectful tone would make a big difference. read more

Always a quick and easy trip for me to drop off mail. Sure, staff isn't always the friendliest but do we really expect mail workers to be chatty when there's a never ending line of customers? I'm fine with a regular greeting and straight to the point of why I'm here! I want to be in and out of there as quick as they want me in and out! lol read more

US Post Office - Post Offices Near Me - Gardena, California

Despite the low rating here on Yelp, I've always had a great experience coming here. The staff have always been friendly and willing to answer any questions I've had. It's also mostly empty when I arrive. If there is a line it normally moves fast. There's a huge parking lot in front of the building, and if you drive too fast you'll probably miss the entrance. I think this post office is better than the one on Gardena Blvd - That one always has a line, it can be difficult to find parking, and wait times are normally low. read more

Most unfriendly US post office I have ever had the misfortune to set foot in. Initially I thought it was because I'm white, but no, the gal behind the counter was just as rude to African American customers too. She made everything complicated, was obviously being rude and just made it a miserable visit for clients and herself. Hard pass on this post office in future. The US Postal Service needs to retrain or restaff this post office for customer service abilities and give it a facelift....oh and a working pen might help too! read more

3 automated machines. Best post office in the area. Never had to wait in line. I actually drive out of my way to come here.

This post office in an older building but the staff was nice! The service was fast. This building looks hidden so you might miss it if you're going too fast and forget to turn into the parking lot next door to U-HAUL read more

US Post Office - Post office entrance - Post Offices Near Me - Gardena, California

Small post office. Very nice and friendly staff. Easy to get to and have enough parking. I came to this branch instead of the one close to home because of the easy parking read more

This is the worst post office I have ever been to and I have been to some bad ones. For example, the Hermosa Beach post office is horrible to due hiring only to tick boxes as opposed to hiring due to work ethic and ability. This post office was out of stamps. Like seriously? A post office out of stamps? Not only that, they were out of stamps for several days. The employees are incompetent and ghetto and the location itself is about as inviting as Ebola. Drive the extra 5 minutes to the one on Marine and Hawthorne. Or stop in to see how poorly a post office can be run. read more

every single time i am in here the employees are always extremely rude and unhelpful. they offer no customer service and refuse to help in any way. i literally dont use yelp but had to make one to talk about this place. AVOID AT ALL COSTS read more

1 person working during the holiday season... first mistake. Thank you to all the post office workers!!! Long wait time though, can be very irritating seeing one person working. read more

US Post Office - 1 person working @ 1:30 on Monday afternoon - Post Offices Near Me - Gardena, California

I have no problems with this Post Office. or any of Gardena's other locations. Been using these locations for over 50 years. The people are friendly, helpful and try to help everyone as fast as possible. Of course, when there is a lot of people waiting, it will be slow, especially if you last in line. Some customers require a lot of help and have many questions. Here's a tip...Don't go when they just open, just like the bank, everyone shows up when they open, so expect a long line, especially Mondays and Fridays. read more

It wasn't busy when I went and the staff working was very pleasant and cheerful! The ladies working today both answered my questions and made sure I mailed my passport correctly and safely. I'll be coming back to this location because I'm confident I'll receive a great experience. read more

I have a business, and the envelope is coming sealed with checks missing. Yesterday, the mail person left the mail outside the door on the ground, unacceptable! I also receive personal mail that has been opened and the check or giftcard is removed. Some mail, opened on the corner and checked for cash! Mail sent and not delivered! Mail sent and not received! This is getting increasingly worse! I sent 2 packages to a friend, both boxes returned, undeliverable! I previously had sent packages through another carrier delivered successfully! I will no longer use the United States Post Office, they have proven themselves to be unreliable on too many occasions. read more

I can imagine why I would have to rate a post office lesson five stars so obviously gave her in there five stars. Post office is are slow and annoying, but if you have to go you have to go. The guy who helped me was actually a huge help, I have a package that was going to the UK and it had been a bit of a pain to ship. Believe it or not he told me not to ship it with USPS but to try UPS or DHL because of how unconventional the address was..long story short he was right. Great service read more

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Nice staff. No automated machine so everyone must stand in line though. Plenty of parking when I've been there

This place is very small and usually have 2 employees working at the same time. Let me tell you the place doesn't look appealing but the workers there gives the best customer service. Thank you for your service and keep it up. read more

This place is a joke. 3 windows 1 employee and slow as can be. Now they have a sign up 5 transactions per person. Turn away business why don't you. read more

US Post Office - Now this shit hole is turning away money . - Post Offices Near Me - Gardena, California

Best customer service at any post office I've been too! Easily! Daven helped me and he went above being helpful! This post office is in a weird location and is easy to miss, which is why is probably wasn't so busy. There was another guy that was super helpful to, but I can't remember his name. read more

US Post Office - Post Offices Near Me - Gardena, California

I think I was a bit harsh, but I remember they were not nice. Past: Do not go here. If you do you will see how they are really rude. Kim the manager and Tracy who works there do not like their job. They will try to tell you your doing so and so wrong and if you keep going there. They will not like you. It's like they don't care for customers when we are paying to get things ship. Tracy also comment this is why I rather work at the office. If she isn't loving what she does. She should not be doing it. You could do whatever you like in life. If you love what you do it's not a job because you enjoy doing it. read more

The 2 new window clerks are so good. Wow so nice and knowledgeable. I welcome then to the neighborhood post office.

Estelle was kind and efficient. Lines moved swiftly. This is the location I visit frequently.

small little branch that you might pass if you don't look carefully. It has a small window area so sometimes the line goes out the lobby door but rarely has to go out the front door. The employee's are fine. They are not super nice but don't treat you mean or anything...pretty much neutral. Kinda like: "Just do what you gotta do, see if you want stamps and leave"...kinda vibe. Which is OK. It's not like you want to hang around at a post office anyway. The area is sorta clean. Some things in the lobby are not put away or organized properly. Big glass partition between you and the employee's..that's just a sign that this isn't that good of an area. Hawthorne...go figure... The parking lot is very limited. Like 15-20 spaces and 2 of them are handicaps spaces. The parking lot is in bad shape too. 1 Large pot hole and the rest of the lot is just old and damaged. Sometimes when it gets busy, you might have to wait for parking spot or park on the street somewhere and just walk. read more

This Post Office is the worst ever when it comes to customer service. The women behind that glass are the meanest rudeness customer service reps I have ever seen. Customer service sucks here. I'm never going back to that place...I will go to the airport office from now on which is way out of my way but the service is better there. read more

DONT NOT I REPEAT DO NOT GO HERE!!! Horrible customer service. Just found out my P.O.Box was closed. Claims they called when they didn't. Sent my packages back to the sender. The lady with blonde hair that works here is beyond rude. Told her I wasn't working due to everything and this is what she told me and I quote "you had more than enough time to pay for it" first off you don't know what going on in a persons life. Asked if they where able to hold it til this morning and said no we can't hold mail. When for a fact I know that's a lie because the post office hold people mail all the time. Mind you my packages where delivered on FRIDAY... the post office is closed on Saturday and Sunday. Soooo you mean to tell me yall can't hold it till Monday and do a "follow up call".....So now I have to try and figure out where my mail and shit is. JUST DUMB! If you want to deal with rude ass people than be my guess. Go at your own risk. read more

I'm not sure if the heavy set guys/glasses was having a bad day or not but I wanted to drop off a prepaid pkg off & he said I couldn't get a receipt. I would need to pay $1.40 for a receipt. I didn't want a return receipt, I just wanted a receipt showing the package was scanned and dropped off. He refuses to give me one. His energy was off from the moment I walked up. I stated that I get receipts all the time & he replied "not here you don't". How rude! Whoa, ok thank you sir I'll take my package elsewhere. Appreciate it! read more

Came in here today trying to get a passport and we needed an appointment. I asked the rude GROWN woman about it because I didn't have a problem getting it last year. And she responded back with the worst attitude ever. IT WAS A QUESTION. People ask questions all the time! read more

I have been to many post offices, since I stuff online, and this is by far the most rudest one I have been to in LA. My parents live in Gardena, so I decided to go to this one the last couple of times , and the guy at the front office was the only one working there and so rude (both times). I asked for help with the box sizes, he gave attitude and I asked for tape and again attitude. There wasn't even anyone in line and it was not busy, so it's not like he didn't have time. I really didn't like how he spoke to the other customers as well when they asked questions. Finally, another worker came in and I just went to him for help because the first guy (with the glasses) has too much negative energy. As a counselor, I can deal with a lot of ppl, and I kind of just brushed it off and figured that is his personality, but I can imagine for the majority of other customers how dealing with him can ruin their mood/ day and experience going to the post office... read more

It's a post office. It's really small with only two clerks, they tend to usually have the flat rate boxes available.The workers here are very neutral. The line is long like any other post office.you can get in and get out read more

Parking is bad and so are the employees attitudes. Incredible. Asian woman is pretty nice; she tries to be helpful but she can't make up for the rest of the staff. Really a crappy place to do business. Rather use the machines somewhere else than trying to get help from one of the employees. Do you wonder why the USPS is losing billions every year? Yeah, email and this postal location. read more

the sign in the window says it all: please not that due to recent cuts there will only ever be 1 window open. please do not complain. the next closest location is on redondo beach blvd read more