Paid for an overnight package delivery and 4 days later still hasn't arrived. Called and was told I could get it for pickup. Show up to this location and was getting the worst customer service. She just stood there blinking at me and refused to attempt to pick up package. Stated it's too much work. Asked for her name so I could report her and she refused to give me employee number and legal name. Will post her here instead hoping the manager realizes that some people should get trained before hiring. read more

If I could give it a negative star I would, sometimes people don't appreciate the job they have the way they treat the customer can cause negative impact to not want to go back. Madison was very rude. I helped her put my own package on top of the roller and while I was giving her the QR code for a prepaid label I noticed that the tape was peeling from from the box and I let her know if she could help me tape it back down and she said if I wanted the package back and I told her well you don't wanna help me just put the tape back to the box she said that we sell tape do you want to buy and I am telling her that they should be able to help the customer even if the tape is not sticking, but she looked at her coworker laughing like if it was a joke they don't take their job seriously. read more

FedEx Ship Center - Couriers & Delivery Services Near Me - Hawthorne, California

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The worst delivery service ever. Can't get a package delivered correctly just 3 lights away from their office. Wow!!!

The customer service here is absolutely terrible I'm beyond disappointed. I followed the exact instructions Amazon provided, and the older man working last night completely flipped out on me, even cursing at me. Yes, I arrived a little before closing, but that does not justify yelling at a customer or being disrespectful. He could've simply explained the situation instead of losing his temper. And the woman next to him wasn't any better. When I say the customer service here is horrible, I truly mean it. read more

Horrible delivery and driver . Had my property big items . Left it on the street and said their job is not to get it inside property. Was talking so rude and mean. Me a female he told it inside the building myself. Or will take it back. Very bad experience. Never had this before with any other companies. Will complain to HD Supply. Not to send with FedEx . We can't get help from them . read more

FedEx Ship Center - Rude , mean and bad attitude when delivering the packages - Couriers & Delivery Services Near Me - Hawthorne, California

absolute worst most unprofessional group of workers I have ever seen. Multiple deliveries with the same tracking number. Dropped my iphone 17pro to an unknown person when I was out of town. There was also a vacation request on my home that was ignored. The drivers from this location are lazy and stupid. read more

Very helpful staff. Love the late hours, very accessible. All around great stock service.

This location, 12600 S. Prairie, Hawthorne, CA. strikes again. Same thing, attempted delivery, left a door tag this time. Now it won't be available until Monday before 8pm, mind you, I work from home. On that day, they'll say, it was sent back to the manufacture since no one claimed the package. SCAMMERS, SCAMMERS, SCAMMERS. From the drivers to the employees working inside the facility. Why leave a door tag when the package does not need a signature, my other pakackges didn't need signatures either. Leave it at the mailboxes where all the other packages are, right in front. No locked doors and no pets or anything preventing them from leaving the package. Had I known this item from Amazon was coming via FedEx, I would not have ordered it. They've stole several items from me before. They all should be fired. read more

I have had to receive many shipments through this office and rarely have any been smooth or issue free. Either the drivers are doing something blatantly illegal, like forging my signature and leaving a package that requires my signature or not even attempting to make a delivery and instead just leaving a slip. The office staff are rude and unhelpful, refusing to use common sense to resolve problems. Whenever I attempt to adjust preference through the app or online to manage deliveries the preferences and instructions are flat out ignored. When they attempt a delivery during the day even though i specify that i will not be home and the delivery needs to happen in the evening, they tell me that there's nothing they can do and that there will be 2 more attempted deliveries before it is returned to the sender. This office is entirely mismanaged and dysfunctional; everyone from the managers to the clerks to the drivers needs to be retrained or fired. read more

Employee MaryAnn was extremely rude. It's fine if you don't wanna be there but being rude when completely unprovoked is unprofessional and unacceptable. read more

Once again, another botched delivery by this store. If I could give no stars, I would. Today's driver was Stewart. When I looked at the reason why it wasn't delivered, the reason given was because was that the customer was not available. When I called customer service, it says in the recording that no signature is required, so why wasn't my package delivered Stewart. Not sure what's going on that this store, but people need to be held accountable and this unsatisfactory service can't continue. Oh yeah, look at the awesome photo Stewart took. Not sure what's it's supposed to be, but all I see is a black screen. HORRIBLE SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

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Anthony was a great help! Thank you for helping me and my fiancé with our heavy shipment. Anthony took the time to bring out the dolly and help carry in our big heavy box. Nowadays you don't get this kind of customer service so I wanted to make sure he got a shoutout on here. Thank you again! read more

Hidden behind Costco. Lots of parking! Fast and easy!! The AC was on full blast too lol read more

FedEx Ship Center - Package drop off - Couriers & Delivery Services Near Me - Hawthorne, California

Do you totally hate it when you miss delivery at your house? And you're worried that you would probably miss it the next day? They make it really easy at the FedEx ship Center to collect your package. Even though on the receipt stuck to my door, it said to come by after 3 o'clock, I got there a minute before 3pm and had my package and was out the door within five minutes! There is ample parking in front. On my recent visit, there was only one employee working, so keep that in mind in case you see a line waiting. He was so pleasant and cheerful. I wish I had asked his name but he didn't have a name tag on and I didn't want to come across weird ;) TL/dr: easy pleasant pickup of my FedEx package read more

Anthony was great. Super helpful. Knew exactly what I needed to ship some documents overseas. He deserves a big pay raise!!

I accompanied my husband to this location to ship a package to a family member. Nothing complex or highly involved. The staff was exceptionally rude. I would typically not say much but she was considerably rude in comparison to the other team member that was working. I understand having a bad day, but I'd rather wait in a longer line than have to deal with a nasty attitude. Also, not shocked that the overall Yelp rating is so low. People only continue to come to this location because there isn't another one close. read more

Terrible service. Drivers drive past your apartment full speed and scan your package as failed delivery attempt. I literally watched their driver with my own eyes fly past me and claim he couldn't get in the building. Now I have to drive over 12 miles AGAIN to their facility to pick up my package I was supposed to have gotten a week ago. Customer service on the phone promised my order would be delivered today but now they aren't upholding their promise because the driver scanned it as an attempt despite me filing a complaint that the idiot never stopped!! I will never order from a company that uses FedEx ever again. read more

FedEx to change their name to employees that will do the least and Little to help customers in the United States. These people avoid any type of labour or work at this location. It is sickening and sad. They walk around mad slamming things to just give customers that attitude this has made me wanting to not do business ever again, second location I went to an employee. Not UPS might be better. read more

Received envelope from GE shipped via FedEx - shipping envelope partially torn and contents missing except for packing slip. Filed claim totalling less than $40 - week later received email denying claim without explanation. Truly sad - had to reorder part from GE. Will never use FedEx again. read more

FedEx Ship Center - Photo of torn shipping envelope FedEx driver left at my house. - Couriers & Delivery Services Near Me - Hawthorne, California

FedEx is the absolute WORST! HTF do they stay in business?? When I've literally taken the time to be available for an expected delivery and later receive a "failed delivery attempt" notification, it pisses me off! Happens way too often. My daughter is a UPS manager and they call FedEx the F bomb. I can clearly see why!! read more

Horrible customer service. I came in to this location and the lady at the counter had such a horrible demeanor and the whole experience just felt rude. And they can't figure out how to deliver to my address. read more

A package coming from this shipping center was on their truck today 9/19/22, for delivery to my home. I was home all day, and I received a message that customer was not available. That is a lie. No one attempted to deliver nor to contact me. This same issue happened before, and after 3 days of driving by, without even ringing me on my intercom, and messaging me that customer was not available, and I was home, all 3 days, also, I ran out and chased the truck down the street. The driver told me that they do not have to ring people, to make a delivery. I did not choose FedEx, nor will I in the future. I also messaged with specific instructions including my intercom code. The delivery person told me he did not get the message forwarded from FedEx. FedEx is on it's way out. read more

DO NOT USE FEDEX. Worst customer service I've experienced. Slow/lazy workers. Waited over 1 hour for a package that they weren't looking for. Had to get in line again and ask. 0 stars read more

Once again FedEx can't seem to deliver a package to the correct address! Over the past two years FedEx has deliver all my packages to an address a block away and the packages that should be delivered to those people are delivered to my address. The only reason I have FedEx one star is because .25 was not an option. FedEx = lost package... read more

This is actually a very optimized location in terms of the staff's ability to get folks in and out. It's a central hub where packages not able to be delivered (usually requiring a signature, when the addressee isn't home) and you have to come here to pick up your parcel, I think, the same day as the delivery attempt from 6.30pm to 8:30pm. The only downsides to this location are: a) It's sort of in a sketchy part of the South Bay b) Parking can be tough if all spaces in the lot are full, there's really not much of an alternative location or area to park and walk. c) It's sort of hidden. If you're driving, it's right next to Costco, and you need to drive down a long driveway deep. d) Traffic in the streets can be a bit congested and tough when you leave here. read more

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These delivery people are absolutely horrible! My package was supposed to be delivered a week ago and I still haven't seen it. I went online, found my tracking number, the status shows they were delivering at a time I was literally sitting at home, and they claimed that I wasn't and that they left me a door tag. I haven't seen a door tag at my door... I live in a condo, I called them and asked for them to be buzzed in at the gate, I have not got a call and then the next day the status says I am not available again. Wtf! I was sitting at home you morons!!! read more

FedEx Ship Center - I didn't even know they were trying to deliver my package until after the 3rd attempt & did not leave door tag. Liar! I was home!!! - Couriers & Delivery Services Near Me - Hawthorne, California

I have a package that was sent to me as a two day delivery... that was the 16th of January. It's now the 22.... Still not here... no estimated delivery date. read more

I literally came in with minutes to spare and Joeanna SAVED ME! Needed to have a package overnighted from LA to Florida and she came to my rescue. Her efficient and exemplary customer service ensured that my package made it on the plane; Joeanna is the embodiment of the Purple Promise! Would give 10 stars if I could! read more

I would grant this specific warehouse a 0 if I could, terrible management with no regard for the opinions of their employees, gate system that constantly breaks down every other week, lack of communication of any problem from employee to manager, overall, this has led to an incredibly bitter taste on my tongue with FedEx express. Save your time, effort, and money and go for UPS instead. read more

If I could give ZERO stars I would. I think I reviewed this place a couple of years ago but no change. I dread having to pick up at this location. The workers are almost like they work for the government haha. Not a private company. ZERO customer service. Just recently had to pick up something at DHL location and they were SO friendly. What gives? I feel like I'm walking into the DMV whenever I have to deal with this place lol read more

Very rude people. They behave as if they are doing a favor to us. I have got so much bad experience with FedEx over the past 2 years and I am fully convinced that I will never ever use Fedex's services in the future! In fact, I have started to convince my company's administration that we must stop using FedEx and move to some other shipping partner for good. FedEx has the most pathetic and rot shipment tracking system in the world. They simply say, "Your parcel is on FedEx vehicle for delivery and you will get your shipment by 8.00 PM today". Now, I have to wait for the whole day and there is no way by which I know as to what time the shipment will arrive. read more

Drivers are lazy and incompetent. I was waiting for a package and when I checked the status it said "failed delivery." I've been home ALL DAY and the driver never once called for me to buzz him into the building- I mean the idiot didn't even try! Now who tf knows when I'm going to get my package. FedEx needs to do better and stop hiring these imbeciles! read more

I was waiting in my office JUST to receive the packages during WFH time since the packages were too big to pick up in my cars. Although I was quietly waiting for them, I received the texts of failed delivery attempt saying business was closed / no one available! It was a total lie!! I had been waiting from an hour before they said they attempted. There's no "We missed you" labels on the door either, which they normally post IF they actually tried. I assume the driver skipped the delivery since it's Friday and the packages are too heavy to try if we were not here. read more

As with others noting here, FedEx habitually lies about delivery attempts out of this regional center unfortunately. Not sure there is anything to do about it, but maybe important for them to know that we know? read more

Ok so one person working the front long line 45 minutes to get help it's completely unacceptable FedEx its a huge company read more

FedEx Ship Center - Couriers & Delivery Services Near Me - Hawthorne, California

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I don't recommend FedEx in general. Their deliveries are very poor leaving boxes in unsecured areas and leaving them downstairs of a two-story apartment complex. In recent deliveries, even though they're 40 pound boxes they don't consider who has to bring them up the stairs. In addition one of the boxes was damaged because they threw a 40 pound box on top of another 40 pound box so it smashed the bottom one. This was a delivery in mid Torrance California. read more

Thomas was incredibly helpful and patient. He took time to make sure my complicated print order was done correctly, and went above and beyond to get it done. Highly recommend! read more

2 days in a row your driver has buzzed my unit and I run outside just in time to see him driving off in the truck. I get so many deliveries yet I only ever have issues with FedEx. It's obvious that your drivers hate delivering packages & it makes your customers miserable. read more

Worst customer service ever. 2 rude female employees. Attitude and act like they didn't even want to help. They acted like they didn't even want to be there! I should have taken their names down. They all need training in customers service! Will not use FedEx express in Hawthorne anymore! Worst FedEx I've ever experienced. Filed a complaint about it with a representative and never heard anything back. Not even a confirmation email. I wish someone would contact me because I think the person didn't even file the complaint! Never again! I recommend not using FedEx express Hawthorne! Also lied about attempted delivery 2 days in a row. I was home both days. No door tag nothing! I had to drive twice to the Hawthorne FedEx to get my damn package. They really suck!!! read more

I shipped a package and paid $176.20 for overnight delivery. Package was inspected, paid and shipped. Next day I received package at my door, the shipper! They returned it because the tape was not the proper tape! After talking to 20 agents on the phone, the manager, Grace at the branch...I got nowhere. Nobody wants to take responsibility for this issue. I'm still trying to dispute the shipping charges until is solve. No direct number to contact anyone. Have to explain the issue every time someone "pretends" to help. Horrible place, Scammers!!!!!!!!!!!!!! read more