This place is great. The staff consistently provide timely service and are proactive in offering alternative options when needed. I've read some of the negative reviews and find many of the concerns misplaced. Complaining about a business while continuing to patronize it is contradictory. It's also important to note that delays are often caused by customers arriving unprepared, which is not the responsibility of the service provider and can understandably result in longer wait times. Some may assume this is a "fake" positive review, but there's no need for that. I'm simply sharing my genuine experience as a real customer. read more

Always great service. Sometimes you come here and the line is out the door but the reps are still very friendly and helpful. There's horrible Wi-fi service so at times it can take awhile to pull up the Amazon return label but nevertheless the cashiers are always patient and helpful. This is the only place I come for Amazon returns and it's all due ti the excellent customer service Keep up the great work read more

The UPS Store - Packing supplies - Shipping Centers Near Me - Hawthorne, California

See all

I made a notary appointment -showed up and was told that no one was there to do my notarization. I wasted a trip and they should've notified me. This business is unreliable and unprofessional. read more

Quick service on a Saturday. Spanish lady was quick and friendly. I was returning my Amazon package, had my box with shipping label ready and the whole process took 60 seconds. read more

Every time I come here which isn't often I've always have a longer than five minute Wait every single time even if I come early in the morning, still a very, very long wait I'm not understanding it. These people not know what they're doing or what read more

The UPS Store - More slow customer service - Shipping Centers Near Me - Hawthorne, California

0 stars!!! I dropped off a simple piece of mail, my RENT CHECK. It's been over a month, and my landlord says they haven't received it; why? Because I'm pretty one of the employees at UPS stole it. NEVER SEND MAIL FROM THIS LOCATION. They'll steal your stuff, then act dumb when you ask them about it. Also, they don't bother answering phones, so you have to show up if you have problems. So unprofessional. Filing a complaint with corporate ASAP. read more

No one was inside and they left the door wide open. What in the world? Bizarre. This is definitely not professionally especially since there's no note or even anyone answering the phone. read more

I go to UPS stores frequently all Over LA and OC. I' made the mistake of getting a mailbox here for 1 year, because This is the slowest UPS store I've ever visited. read more

Just came in to ship a box. I didn't have a label. The guy working the counter (Chris) was AWESOME. Gave me clear simple instruction so he could print it for me, and while he was waiting for me to do that, I watched him handle 4 other customers at the same time. All being treated politely, not in a rushed manner, but SUPER efficiently. I feel like it's so hard to find people doing good customer service these days. Chris at this UPS Store...THANK YOU! read more

I have been here many times, and always busy. I am always returning my Amazon returns, and so are many others. Christian is always the clerk, and I came here to say what an outstanding job he does, even when the chaos is big! He is awesome and would love him to get some recognition of all his hard work and for the beautiful calm person he is. read more

El servicio es realmente lento, como si nadie estuviera ahí, llegue solo habían 2 personas delante de mí y tarde más de 40 minutos en hacer mi envío. read more

I love Christian's care. He is very nice and dedicated at his work, he is fast and always willing to help. I like that he is bilingual because he can help more than one person. This is my favorite shipping store. read more

Very under staffed. Only 1 person here, and there is a line out the door. They need to hire more staff to service this location.

They are unprofessional. Were not open during business hours listed. The business hours on the door were not followed. The store opened minutes after business hours as well as once opened the staff were unprepared for customers. Additionally, the staff was on a personal phone call speaking a foreign language while serving an English speaking customer. read more

Amazing customer service at this UPS location! Very friendly staff. Extremely helping when quoting prices. Do a great job at explaining services and guarantees. Christian makes sure customers always walk out happy! read more

Christian provided excellent service when we mistakenly returned a product that we needed to be installed that same day. Excellent service, thank you! read more

I have a QR code to ship via UPS and they refuse to take it. The lady didn't speak English and I had to get the manager. The manager didn't even try to scan and said I need a shipping label. I told them to scan the QR code for the shipping label but they didn't even try and said no. They were very loudly rude and said I was confusing UPS with USPS. They told me to go to USPS for QR codes. Went to a different UPS at 2851 W. 120th, Hawthorne and they did it no problem. read more

The UPS Store - This is the label they refuse to scan - Shipping Centers Near Me - Hawthorne, California

See all

The guy that works there with hair almost to his shoulder is rude and making up his own rules . He found away to charge each person in line for something . Hes just trying to up the revenue for this location but you won't charge me for it. Please go anywhere else but not this location this is a poor representation of UPS and need to be shut down. read more

Christian is so kind and always incredibly helpful. So happy that I was lucky to land at this post office last year.

Great and speedy service. The gentleman are always very polite and helpful. Super convenient location and I'm always in and out asap. Never a bad experience. read more

Cynthia the owner is a con artist. She would not refund the DEPOSIT when I closed my mailbox even though I returned the key. I called her out on it and she give no explanation of why she is scamming me. She just said she was not gonna return my deposit. I told her that by definition a deposit is something you get back when you return the key. By the way, there was no damage to the key or the mailbox where it would warrant a keeping of the deposit and I closed/returned the key way before my time was up on the p.o.box. She then knew she was caught in her lie and proceeds to try to end the conversation ASAP because she knew she was lying. I'm contacting corporate for a refund and reporting them to the BBB. Cynthia/Christian only is concerned with $$$$ and will lie and cheat you to scam you out of even $30. read more

Thank you Christian for your great service ! Super convenient and fast My new place to ship out read more

I had a really good experience today at the ups store, I had a few returns to make for old navy and Amazon and the ups store was quick and easy. There was a small line when I came but it moved quickly and I was in and out. I would definitely return here to use the services. read more

The service here is unprecedented, and their efficiency is first class. Christian is a beautiful human being, inside and out. Ive watched him over the past 3 years and he has continually impressed me with how he has the tolerance to deal with so many different personalities, and as many different attitudes. His calm demeanor and true professional. behavior makes me comfortable in the fact that UPS has a great man and the other customer service staff @ this location here in Hawthorne. As a former Teamster and package car driver for UPS, I can tell you that Christian's work ethic, and intelligence is what UPS looks for in their Corporate codes of conduct for employee's to follow.. AAAA++++ read more

How do you claim to open at 9:00am and not have a single light on or door unlocked. Im glad we drove this far just for your location not to be open. Yelp says 9am and the sign in your door says 9am. How can you operate like this? I guess if your intention is to waste clients and upset you have succeeded at that at least and the only reason you get a one star. read more

The UPS Store - Don't trust the times of operation for this location. Call first or go to another location before wasting time. - Shipping Centers Near Me - Hawthorne, California

This store several times have had bad customer service they are rude and they don't do their job! I live walking distance from this store and I will go to anther out of the way from now on. If you are in the Hawthorne area don't go here Cynthia is rude. She was not paying attention to me when I was talk and I had to keep repeating myself. POOR CUSTOMER SERVICE! They act as if I made them get that job! read more

First time here; dealt with Christian, amazing guy. Excellent service; so happy it's close my job! Not crowded at all & its 12:30p. read more

The UPS Store - Outside - Shipping Centers Near Me - Hawthorne, California

The staff isn't very friendly nor helpful there was about 8 people standing in line and neither employee said anything to the guest. We just stood there wondering if we would be helped after about 15 mins another guest asked how long it would be before they would help us and then we were advised the system was down but the guy was scanning and working on the computer nonstop. I don't think these two should work together if they don't know how to have customer service read more

The UPS Store - Two employees that we're ignoring the customer and had nothing to say to anyone until someone said something to them - Shipping Centers Near Me - Hawthorne, California

I have been using p.o. box in this location for two years. The service notification for any package delivery is excellent! Christian, Santiago and the girls are always very helpful! Because they are busy most of the time, plan to wait a little even when they are very fast at taking care of their customers. read more

Straight scam. The lady was very rude making me wait even though I was there before all the customers she was attending. Also, she tried to charge me $2 page to fax. She's a straight rip off go somewhere else. Bad service and bad prices read more

Came in to do some returns and Christian was so helpful! This place usually gets busy before they close and his service remained sincere as he went through each customer. Highly recommend coming here :) read more

***No Stars***Ive had a mailbox with this ups store for 2 years now and the previous staff 2 women that appear to be sisters and son are absolutely nice and helpful. Today was different I had an Absolutely horrible experience at the UPS store. I went to the store to collect my mail which was removed out of my box. My mailbox needed to be renewed. Instead of reviewing my account The associate called his manager from his cell phone. Meanwhile there was a lady who worked there and obviously knew my account. However, she did not speak English. I told her my mailbox # she automatically knew my last name and continued to say no and shake her head after saying it. The original associate handed me his cell phone with his manager on the phone to tell me no one could renew my mailbox and that I would have to return another day. I asked him if I could collect my mail and come back Friday to renew. His answer was no my mail would not be released to me until $100 was paid which no one would do that day . Given that I originally paid $70 for my last renewal I had questions. The owner told me I was wasting their time and threatened to call the police on me and my 10 month old daughter. The staff there was cruel for no reason. It's one thing to hold a person's mail hostage but totally overboard to threaten to call the cops on a nonconfrontational loyal customer with her baby. read more

Most workers are fine, but 1 young man (20s) will hustle you and try to tell you that an Amazon Dropoff label is $1 each or that you'll have to provide your own return envelopes or buy theirs for $2/piece. Know that Amazon specifically says they've contracted UPS to print labels and envelopes for returns at no charge!! Go to another location where they will do what they're supposed to do read more

They have really bad and rude customer service. The staff doesn't seem like they want to do any work. I asked nicely if the guy could help me print out a label and he told me to go somewhere else to print it somewhere else! The second time I came here, the guy made me waitedy so long while he was chatting casually with someone then he was checking his phone before he finally helped me! I will drive an extra 10 minutes to find a better UPS store! read more

I stop here a lot to mail and return orders on my way to work. The location is convenient and there's always parking. My experiences have always been pleasant. The manager Christian is always friendly, helpful and accommodating. I appreciate that he takes his time with each customer to maker sure their needs are met. read more

I have been a postal box user at this location for almost 2 years I absolutely love the staff and the service. Very friendly even through this pandemic I've noticed lines out the door due to the social distancing, they still smile and ask how my day is going, or show concern if they haven't seen me in a while. I originally chose this location because of the full service they offer, 24 hr access, I order lots of packages not one has be lost, computer and printer access, shredder at the facility, plus convenient location. Absolutely love the family that own and run this location. Thank you for being efficient read more

I love this location. It's always a quick in and out when doing a return on some items! I believe his name was Christian, He was super nice and super helpful. Great service! read more

Terrible customer service. I had a QR code that stated UPS would package and ship my package for me and Christian the store manager and his team member insisted I purchase a box to ship my package. As I was waiting in line again to purchase tape another customer came in and encountered the same problem. It seems as though they are trying to push sales rather than helping clear up the confusion I had. read more

Everything is great about this location the only reason why I give it 2 stars is because they always open late. Business hours says they open at 9am however they don't get here till 9:20 it's just annoying. read more

Cristian and the whole team in the store/ location are so helpful ! I always pick this location for fast service anytime I go? I get amazing service! Thank you ! read more

The UPS Store - Shipping Centers Near Me - Hawthorne, California