Terrible service. Had some boxes shipped to me. Only two packages arrive. One was missing. I called multiple times and got a woman telling me she checked and the package wasn't back there even though it was tracked back there. After about a week or two I called back. There response was, wasn't there even though it had been tracked to that location. I physically went up there and talked to a manager. Told her the situation. She checks in the back and there's my box. Smashed to pieces, contents falling out. I asked how come I wasn't notified or why wasn't there something put in the system that I had to come pick it up. There was no response she was just as clueless as I was. It's a shit show on all levels. I don't blame the manager. However they're running their system is shitty. I had another incident where they had marked a package as delivered and I'm calling the apple store looking for my product when it was delivered two days later. When I talked to a manager she said she would get down to it. I'm sure nothing happened. If you have something valuable, don't send it through USPS, pay a little extra to make sure your items are delivered. read more

This is the worst rating I have ever given a business and it is well-deserved. On January 4th, I decided to mail a gift to my sister who lives 140 miles from the Gardena Post Office. The gentleman at the front counter, was very personable and professional. I told him that I wanted to ship the package as quickly as possible as it was a replacement for a Christmas gift that failed to function. He stated that since the destination was in such close proximity, there would be no need to ship it Express Mail for over $20 when Priority Mail at a cost of $6.40 would arrive in the same amount of time. Priority Mail receives special handling and also includes $50 worth of insurance. I opted for Priority Mail and that's where the fun began. I checked with my sister and two days after I mailed the package, she had failed to receive it. She tracked the package and even though she had a tracking number, the USPS website stated "Status Not Available." Since the Gardena branch office is open until 7:00pm and is close to my job, I decided to stop by and explain my dilemma. The supervisor told me that he could not locate my package. I guess the packages ship out of LA and they showed the package arriving there but they could not determine the present location. They had no idea when the package would arrive. The supervisor explained that Priority Mail has no guaranteed arrival time. I agreed but I explained that his employee explained to me that my package would arrive the next day and he had actually talked me into utilizing that method of transporting my package. I was shocked that they could not locate my package as I am employed in the transportation field and having the ability to track packages is a necessity. The supervisor also explained to me that they handled hundreds of thousands of items a day, etc. I agreed, but I explained to him that his organization employs over 600,000 persons most of whom do nothing but handle mail. Today, seven days later, the USPS tracking site states the same "Status Not Available." and my sister just called to say she received the package. All I can say is the Information Technology System for the USPS is in dire need of improvement. Giving a customer a tracking number that does not allow you to track your package, calling a method of transporting your package, "Priority Mail" when it is anything but prioritized, and then having the audacity to tell a customer that you have no idea of the location of their package, to me is "felony dumb." If the destination of your mailed item is one hundred miles or less, I would suggest hiring a runner as a person can walk one hundred miles quicker than your mail can be transported by the U.S. Postal Service. read more

they never answer their phone, this most be the post office with the worst customer service in the united states.

Why have a phone number if your never gonna pick up. I've been trying to call for over 30 minutes now. It would be nice to have some sort of support ...The post office here in Santa Clara picks up my call every time. I wish this package was going to Santa Clara. read more

This post office was HORRIBLE!!!!! The worst post office that I've ever seen!! The postmaster Pam and supervisor Reggie they were so rude.. They should train these people how to communicate to people.. They shouldn't be working in this place.. They should fire these people... No manners at all!!!! They don't return your calls and when you call them again they get mad at you!! What kind of customer sevice is that???? Goodluck to all employees that works there!!! read more

I go to this post office at least twice a week to pick up mail and send mail and it always smells like urine in there... Aside from the smell, the service is horrible. I don't ask for much. Just do your job and you don't even have to smile. There was a man there who was very rude to me, shooting questions at me that weren't even relevant to what i was asking him in the first place. The Asian woman there is very sweet and always smiling. One time i was walking by and saw an elderly man who had apparently dropped something in the drop box. An African American woman was standing next to him with her hands on her hips screaming "HURRY UP! FASTER!" telling him to look through the bin faster. I thought that was unnecessary and rude. I know its the old mans fault for dropping something in there but give me a break. At least help him or just shut up and stand there patiently. But yelling at an elderly man who looked frailer than a willow tree?.. Uncalled for. read more

Super rude , this guy came to deliver mail and then my dog came out and he kicked him hard and my dog didn't even do anything to him.

It was really busy, but they were fast, efficient and kind. Especially during the holidays I was dreading it after seeing the other reviews. I was standing in line with stuff to do thinking it was going to take forever but they were so quick. They followed policy but were accommodating to customers. All in all - every interaction I saw was like mine! read more

Slow customers service, mail carrier always delivers the wrong mails, don't pick up phone calls.

I have been calling this post office relentlessly all morning long, just ring and ring - automatically disconnecting after 20 rings. THREE TIMES, SOMEONE PICKED UP THE RECEIVER ONLY TO HANG UP ON ME!!! read more

The worst service in the world!! The mail service is just as bad. The mail is delivered as late as 9:15 PM, and sometimes you are lucky if your mail is delivered at all!! I have called to complain and no one answers the telephone and there is no voice mail so you can leave a message. I am really upset and disappointed that the United States post office is so unprofessional and does not provide reliable mail delivery. I often get other neighbors mail in my door and I have to deliver the misdirected mail to my neighbor. Something needs to be done about the mismanagement of this post office!! read more

I think I may have written about this post office once before but it needs to be updated.This year alone these incompetent asses have failed to deliver four packages. On one of them, the sender just sent an identical item since the post office couldn't figure out where they left the original. On another one, after I dogged them for a week and filed a complaint with the 800-275-8777 number which oversees them, they coughed up the package the same day after a call from their superiors. This seemed to be the best method of getting them off their asses to do their jobs. So next time it happened, I called the 800 number again. On that one, it showed up the next day at around 8:00pm. This last time was with a parcel scheduled to be delivered on 09/13. Didn't show up for days. So on 09/19, I call the 800 number. They rescheduled the delivery and give the main post office a call. Same day I get a call from the supervisor at the main post office telling me the problem is that my regular carrier has been having back problems so he has to give parts of the route to other carriers. But he says that he wants to deliver this one himself. 09/21 comes around and still no package. I check the tracking number to discover that it's now back at the city of origin. Story is that there wasn't an apartment number on the package. I check the online receipt used to mail it and the apartment number is there. Not only that, but the mail boxes in my building show the tenants by name along with the apartment number. Sender for the package refunded the purchase. So I'm not out any money but I'm out the item because they can't just turn it around and send it back to me. But this is the fourth time this year alone that these jackasses have failed to perform their duties. It's happened at least four more times in previous years. Worst post office ever. read more

customer service at Gardena branch is horrible they don't deliver your mail the mail carriers throw your mail away and put it somewhere where they don't have to deliver the mail they need to do an investigation or something because I hear that post office people get storages and store mail in there so they don't have to deliver other people mail I just moved to Gardena it's been 6 months I only receive mail twice three times at the most all my bills I have to have a company to email me because I'm not getting no mail services my whole complex is fed up with the Gardena post office just about everybody in a complex has been going up to the Gardena post office services requiring about their mail one of the ladies told us just be patient you're get your mail but yet another lady who lost her an employee talk to me that way so happened to come over and asked me my name I gave her my name she gave me mail all the way back from last year in the post office read more

cant rate this office, no one ever picks up the phone. and they never have rolls of stamps.. and them i ended up with black history stamps.. witch is real not ok for all of the bills i send out to customers that do not feel that black history is more important that our state flag.. stock more flag stamps or eagle stamps pls... and pick up your phoneeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

If I can give this Post office a -4 stars I would if you go to this post office be prepared for unprofessionalism and non speaking managers by the name of John Lee dont ask that manager for nothing unless you speak his Korean or whatever asian language he is. I went to this trashbox post office twice two weeks ago to let them know I lost my key to my mail box and if they could have all my mail delivered there until I get another key,,this fool did the opposite I went there yesterday and he doesnt remember talking to me or writing down my address to give to the carrier to let them know to bring my mail to the Post office, and he couldnt speak good english so I couldnt understand some of the stuff coming out his mouth, I told him you shouldnt be the manager if you cant get it right for the second time and they lost my mail expensive shoes I bought and i got confirmation its at the Post office but he stated there was no mail for me in the back lying is what i believe. Other reviews stated this post office lose stuff or give your packages to the wrong people. Avoid that manager Mr. Lee they need to fire him and he stop helping me to close up the doors and forgot he needed to still assist me. Never will I deal with him and I am reporting him to corporate. read more

this is the worst post office ever!! i live in a duplex and my mail carrier is *kendra* and constantly gives our mail to the neighbors that stay in the front house and sometimes we don't receive any mail at all... well, because of her actions my mail was stolen and someone cashed my checks!!! so i placed a hold on my mail and went in the office to complain and speak directly to the postal master reggie and yet nothing has happened!! i spoke to some of the employees there and they told he that he's lazy and one employee literally gave him a thumbs down...another employee told me he's a horrible boss!!! which made so much sense because i left various letters for him to contact me and nothing... i have to say that i feel that the people that work here are just here for a quick paycheck and great benefits i've also went in there different hours of the day and reggies never there!!! i don't know what else to do... oh and to top it off another carrier told me that someone at this location was stealing checks who was terminated 3 months ago!! i have no clue on what's up with this place!! i filed a complaint with the postal investigation unit but because it's federal maybe the fbi needs to get involved or maybe i'll call the news next!! i hate this location!! the worst ever and as for the residents of gardena be very careful with your mail!! on the only positive note there is this one carrier who is very young looks to be about in his 20's has a lot of spirit and energy who is a black male that i completely forgot his name..sorry ... but he is awesome and deserves some recognition! again, be careful! this location doesn't deserve any stars but i have to put one for the review.. read more