Just left this location and won't be back. I was the only customer there and felt like they were cold and not at all welcoming. No 'Hi' just a blank stare until I said I had to ship a package and pick up a certified letter. It was very unpleasant and I defiantly got the vibe that I was a nuisance verse a customer. read more

Staff here is usually friendly for the most part. The lines are extremely long. If you wanna drop off a package or anything else after 4pm then just forget about it, may as well wait at the DMV. read more

One teller with a line of over 25 people. Unbelievable. Go somewhere else for quicker service.

Ordered a package in early December that was originally shipped UPS, however it was handed off to USPS for local delivery. They did not deliver it to my mailbox (would not fit) and they did not leave it at the front door either... instead they left a slip I could fill out for redelivery because there was not a "secure location" to leave it. Filled out the online form, received a confirmation for requested redelivery to my front door. Almost 2 weeks later and still no redelivery. Sent my girlfriend in today with my signature saying she could pick it up for me... only to be told it was sent back because they only hold it for 2 weeks. WHAT HAPPENED TO MY REDELIVERY REQUEST??? read more

Or I could give a - star rating I would ...This is the worst USPS location I have ever, I am consistently having problems with my packages saying they are delivered but the package is no where to be found.. I get it right now there is a lot going on but this has nothing to do with COVID either.. this is poor management and lack of respect for the customer plan and simple read more

This is my local post office and I have heard that since there is currently no permanent delivery person for my neighborhood, they are using temps to sort and deliver mail. Two times in one week, I have had packages marked as delivered, when they actually never arrived. It is totally unacceptable to me that whether a temp or not, proper training is not being conducted to ensure that the correct mail is making it into the correct box. I cannot reach someone to discuss directly. I wish I didn't have to deal with this office. read more

I mailed a package and was told by the work that it would be delivered by Christmas, when I got my receipt it said the estimated date was 12/26. I checked tracking a few days later and it was going back and forth between two denver post offices. When I went in to ask about why it hadn't even left the state on 12/30 I was told they didn't know, and was asked if I knew how to address a package properly. Then was told that they could not help me, and to go online. Finally made it to its destination 1/4... There was absolutely nothing wrong with it. I have also had to pick up packages from here multiple times bc they listed it as undeliverable... Whenever I ask why it wasn't deliverable they don't know. read more

This place never has flat rate boxes in the self service area. Not sure why it's so difficult for this location to keep them stocked. There is also a female employee at the counter with the worst attitude. If you're willing to stand in a long line just to ask for a flat rate box, this is the perfect post office for you. read more

What's with all these negative reviews? I've lived in several different places and can say with authority that this post office is among the very best! The employees consistently provide efficient and friendly service and I've never had any problems with holding mail. This branch usually has three employees working the registers, so lines may appear long but they move fast. Show this post office some love! read more

Lost package with tracking notice, closed box without notice, not good for any business, if you are considering a po box, don't use this post office. No customer service read more

I've had it with this particular branch. Though, it is within walking distance to my house, I will not be going back for anything. Not even to pull up to the postal box and drop a letter in. ugh! Here is my note to the postmaster: I attempted to buy postage for a time-sensitive package Wednesday evening from the automated center in this branch. When the postage didn't drop, I followed the instructions posted on the machine telling me to stick my hand into the postage drop to retrieve. Once that failed, I followed the second sign posted near the bottom of the machine telling me to hit the machine in a particular spot. When that didn't work, I left with my package and receipt, planning to return in the morning. When I returned to the branch the next day, with package and receipt in hand, I explained the situation to the postal worker at the counter. Not only did she not provide the postage I had already paid for but she told me that I would have to go through my credit card company for reimbursement of the charge to my card. I explained to her that the Greenwood Village branch, who has also had issues with their APC, provides the postage after they weigh the package to ensure it matches the information on the receipt. She responded that she didn't know what to tell me and asked if I would like to go to that branch. I told her that didn't make any sense being that my purchase and, thus, my issue is at the Sullivan branch. I commented that I obviously didn't need to use the APC machines anymore since they seem to be dysfunctional at several branches. The entire interaction has delayed the delivery of my package, in addition to, unnecessarily wasting my time since I had to call into work to make myself available for this particular visit. If the post office would not honor transactions that did not process properly on their APC; that is the most vital notice they should have had posted on the machine, which would have saved me a trip, instead of instructions on jerry-rigging. This was just the last incident with this branch. Though, previous experiences have resulted in small disappointments (i.e. being out of supplies, unkempt self-service, unfriendly & inattentive postal workers), a compilation of little things can build just as strong of a negative opinion as one severely bad experience. I will attempt to dispute the transaction on my bankcard. read more

God help you if you live in their delivery area. I'd been receiving my neighbor's mail for about a month (carrier couldn't tell the difference between the '3' and '5' in our addresses.) Concerned that maybe my neighbor is also receiving my mail, I call this branch. Connect with a guy with a foreign accent who is difficult to understand anyhow, but he immediately cuts me off and tells me I need to do a change of address. Thanks for being a good listener, and proactively solving a problem I don't have. I'm pretty sure a change of address isn't involved here, he just wants to get me off the phone. Tells me to call my carrier tomorrow between 8-9, can't give me the name of my carrier so that's not helpful. I ask if I can talk to or e-mail the post master of this location, and he sends me to the 1-800 general number, which is basically a black hole of service. What gets me, is this is a really basic request. I'm not calling to bite anyone's head off, just want to say, "Hey, might want to pay closer attention to the numbers on the addresses, I might be expecting something important someday, and would like to receive it". So whatever. When I do come in here, I generally have a good experience with the clerks. As others have said the lines are long, and the clientele is interesting. I'd probably go to another post office if I had the choice. read more

This is the last day postage can go out for Christmas to be on time and they only have two clerks this is absolutely preposterous I'm giving this post office 1 star all thumbs down we have asked to speak to the manager this is unacceptable for this station .We are regular customers here and this is not right this is why postage for US Postal Service is going down and everybody is using instant Postal Service now! This is unjust we were just told that one of the clerks is on break how convenient! The manager has yet to show up to speak to us. Poor management at the station I am also handicapped and there is no place for handicap people to sit! The manager is also on break! All I can say is wow!!!! So I spoke to the supervisor and you talk about not having any tact whatsoever she's needs a class in customer service and compassion! Also she needs to let people speak and not talk over the customer. Be warned her name is Burna. read more

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I come here only because it's around the corner from my home. I really believe there are a few good workers, but honestly I haven't seen them working lately, those who have been working have had a poor attitude, and move In a way I can only describe as "I don't wanna be here" I feel like they would reduce their stress by SOOOO much if they actually delivered packages, while in line one of the employees asked who was package pick up and over half the line had raised their hands, if their so overwhelmed doing their job right the first time around would help them cut their huge line down by so much. I know government cut funding can be stressful, I've been on the receiving end of it, but I still did what I got paid to be doing, theyre only open for 3 hours a day, going there is already a hassle of its own when I have to go every other week to get my mail, or a package it makes it very frustrating, read more

I'd give this place negative stars if it was possible. They've lost packages, torn them, beat the shit out of them with baseball bats (just guessing here), and misdelivered them innumerable times. I never use USPS to mail stuff out, but when I receive things mailed through this USPS office they Always mess it up. Can't wait to move out of their district. Not entirely sure all their delivery people can read. Slightly worried about this. read more

WORST POST OFFICE EVER. REPORT IT HERE: https://www.uspsoig.gov/form/new-complaint-form Always lines of people since they only staff 1-2 counters (out of 5 they have). Have closed my post office box without my permission or even notification. Delay my packages to the po box at least one day, most of the time 2 days. Lost some of my packages in the back until I said I will go to Inspector General, at which point they mysteriously found it. Did not forward my mail even though the forwarding was confirmed UNTIL 4 months later i cancelled it, at which point they started holding my mail under the excuse that they are trying to forward it! A month after I cancelled it!!! WORST POST OFFICE EVER. Postmaster Melody won't even talk to me because she knows how much they screw up. read more

Terrible. If you are expecting a package it will be stolen, and you will be told they don't know where it is. You can leave your phone number for them to contact you, but that will never happen. Employe named Angel is rude beyond belief. Your tracking number will just say "undeliverable". I have now lost 2 packages to this post office costing me hundreds of dollars. read more

I do not trust anything going thorough this post office. Multiple packages never delivered. Multiple letters and cards never received. Problems both sending and receiving. No issues with other carriers like UPS or Fedex. read more

Sadly this post office has lost 4 of my packages of things I've ordered and every time I contact them they point the finger and somehow make it seem like it's my fault. They really need either new management or they should just shut down all together. read more

This is my delivery post office for everyday mail and the mail has been deliver to the wrong people a few times. I had to give my neighbor their mail a couple times. Now I just put the misplaced mail into the outgoing mail slot. There is a note from someone on the mail box complaining to the mail man. Their job is annoying and boring but I still think accuracy is the key. read more

The worst of the worst Post Office! Remember folks they can be rude and incompetent and not lose their jobs because they are government. DO NOT have magazines sent through this Post Office. I've had magazines stolen as well as have my neighbors. It doesn't do any good to complain-they could care less. They don't have enough help and they enjoy watching people in line as they take their time fooling around with who knows what between customers. They do not deserve any stars. read more

Too bad there are no negative stars. The postal carrier has a history of putting boxes in the wrong mailbox at our town home complex. How is this possible? You have ONE JOB. All I received was some handwritten note on a torn piece of mail that said, "It was scanned , but placed in the wrong box and someone took it. Sorry." SORRY?!! WTF. DO YOUR JOB CORRECTLY. The phone number the carrier left (I think her name is Carolyn) wasn't even the correct one. My roommates and other people in the complex have had packages that never arrived or were placed in the wrong mail box. Also, guess what? My package was the last one available so now I won't get my order because the carrier put it in the wrong box. "SORRY"?!!!! read more

This is the post office that I go to pickup any packages from. It's a bit out of my way, but that's the way the Post Office works. Again, it's the Post Office, not rocket science. Get something weighed, determne a shipping option, pay postage and keep it moving. Be prepared to wait in line, especially if you make it there later in the evening, as there's usually only one person staffed. read more

Convenient location, but ALWAYS crowded. I don't think I've ever seen more than one or two people working the counter (usually, it's just one), even when they're busy and have a line out the door. I've never been out of here in less than fifteen minutes. read more

This is the worst post office I've ever had to deal with. The postmaster is rude, ineffective, and practically illiterate. I have to go into this post office 3+ times a week to get my mail because the delivery personnel can't actually deliver it. Half of the time, they forget to leave a pink 'sorry we missed you!' slip, so I have to write down tracking numbers and bring them with me to the office. If they do manage to leave the pink slip and I fill it out, they never actually redeliver the parcel so I still have to go to the office and get my items. They never, ever, come to my door to get a signature - station manager says "we don't do that here." (I don't live at my apartment building's parcel locker, how do they expect to get a signature if they won't come to a door for it? Worse still, I work from home, so I'm literally always here while these jerks refuse to even try to deliver mail.) Finally I decided I wanted to put my signature on file so they'd leave parcels in my mail locker, but the station master reiterated "we don't do that here." 100% unacceptable and useless. I hope USPS does something about this negligent manager, as he's been supremely unhelpful whenever I've needed to speak to him. Most recently, when I explained that I ultimately have to come down to the office in person to chase down my mail several times a week, he said "that's good!" Rude, idiotic response. I shouldn't have to go to the lengths I'm currently taking JUST TO GET MY MAIL. I have never, with any prior post office, had the level of problems I'm experiencing with this clown-managed location. read more

I'm not sure what the issue is with this location, but there is always a line. Usually a fairly long line. There are usually only 2-3 people working the counter and that is clearly not enough. Fortunately I always print my postage labels online and therefore can bypass the line when I'm dropping off packages. If you can do the same, I highly recommend it! read more

It's too bad this post office has so many poor reviews. They appear to be written around the holidays (when of course the post office will be a shit show), and about bureaucratic issues the staff likely have no control over. This is my neighborhood post office and it's great. There is almost never a line of more than 4 or 5 people (except for the holidays), and it moves quickly. The staff are professional and efficient. I can't think of any reason this post office deserves a negative review, other than that it's a post office, and no one really likes going to the post office. read more

They lost my package. Went up to store to find out more info. Berna the manager was so freakin rude to me I couldn't believe it. The first thing out of her mouth was "I don't know why you waited for me I can't help you." and it only got worse from there. She continued to talk over me and blamed the tracking issues on a Computer outtage. I have already accepted the package as a loss, but they can't treat customers like that... Long live email, so that none of us have to deal with this TERRIBLE manager again!! read more

They are the slowest post office ever. You can wait in line for over an hour. If you ask if there is just someone to help pickup a package I am always told no. The Blond older lady who is always there is the rudest. Manger never helps. They also ask for your phone number some will call and they never do. My mail is constantly returned even though the address is correct. I also get other peoples mail, cant get mine. I have gone 3 times this week line over an hour long. Lazy, slow, unfriendly, dont want to help, never answer the phone. Never say thank you. They seem to change mail carries to my complex, everyone's mail ends up in the wrong box. You have to exchange mail with your neighbors at the end of the day. Most of the time you never get it. read more

What a pathetic "government" operation!! Incompetent carriers, as well as non-caring, waiting for their pension management! Constant losing my packages, have lived at the same address for 20 years! read more

If I could give this post office zero stars, I would. You have to psychically divine that you have packages waiting there because the mail carrier won't leave a notice in your mail box or on your door. You can't get through on the phone to ascertain if your package is still there, and when you go to pick it up they may or may not have it even though they say they do. Instructions to Amazon: DO NOT SHIP USPS read more

This is NOT a place of business! Either they don't answer the phone, pick up & hang up or, better yet, a ditzy, rude woman answers the phone just to become belligerent. She RANTED on and on that, "This is a busy post office...the person who called you isn't here today ( tho I never gave her a name!)...this is NOT a Customer Service Dept...ARE YOU UNDERSTANDING ME???" Yes, I understand. There is NO excuse for her behavior to flat out deny me service on a case # that one of their supervisors called me about on my personal phone. But hey, I reported your rude self. Maybe go get a job at a car wash where you can cool your hot head and grow up enough to learn what "Customer Service" means. BTW...NO way she is a "Manager"...she just enjoys petty authority to distract you from how absolutely lazy and incompetent she is...Pathetic! read more

This is the worst fucking post office I have ever been to. They lost a package and every time I come in they say oh just write down your number and someone will contact you. It's horse shit. Worst customer service. I'm standing here now waiting for a manager for 30 min already. Do not ship from this office. read more

Horrible post office slowest employees EVER been in here 5xs always a line of 15+ and 40 min long. Don't waist your time go to anywhere but here to ship or mail something! Just look at everyone's pics the lines are crazy it's not that it's that busy it's that they are so slow and will have like 2-3 ppl working read more

WORST Post Office in the entire USA!! Long lines, incorrect hours of operation posted, credit card machines are broken (cash only) AND today Eloise, the only person working announced to the line, "Do not come to this post office if you are in a hurry." WHAT A MESS AVOID THIS PO AT ALL COSTS!!!!! read more

Package has been stuck in delivery hell for almost a week. It gets sent out for delivery around 10:30 in the morning and doesn't make it to my apartment by the time they close at 6. Here's the kicker, i live literally across the street from this place. I've called them multiple times to try and get it set up as a pick up over a delivery, but they won't let me do that for some reason. read more

This might be the worst post office ever. Everyone is so rude. I just called with a simple question and the lady yelled at me! The staff constantly just sits there and talks to each other without helping customers even with a huge line forming. Avoid at all costs! read more

We paid $288.00 for Premium Forwarding on our mail. You would think after that much they would treat you somewhat better. Right! The delivery Mailman said we didn't have our name in the box so it was sent back. I double checked and like I thought we did have it in there, So when I called and talked to a Teresa at the PO, besides not being very nice, she said she would call back and let me know about the mail. But it's 4 hrs later and she hasn't called nor will they answer the phone at PO for 80237! So now it's going to take my mail back to Florida! Like most people have said, I would like to rate this PO with no stars, but we don't have that option. read more

Would give less than one star if possible. They should ask FedEx or UPS (or the local Girl Scout troop) for advice on how to deliver packages. Deliveries to my home address are stated as "attempted" but delivery is never attempted. Then I have to go to their building and the waits are unbearably long. At one point, the post office delivered through rain, sleet, snow blah, blah, blah but now it's "We won't deliver in rain, or sleet, or snow...or sun, or gorgeous weather, or days ending in "y". The only thing they do consistently is fail at their job. Going forward, I will start asking sellers the company they use to deliver packages and if it is USPS, I'll ask that they send through a different carrier or I will refuse to order. read more

I would give it a negative. Mailed a special Father's Day card that I had hand made to my son who lives in the Denver area. IT was COMPLETELY WET at one point and put in his mail box. The card was ruined! WHEN I mailed it from PA it was not raining so I am not sure where it was dropped in the water but from now on I will send things a different way. read more