This is more a review of UPS rather than this particular location ( the guys that work here are…read morealways great btw). I needed to send my office keys from Denver to SF. I paid $40 bucks for 2nd day air...if it took one day later no big deal. I have never seen such insane logistics...my keys went to California ( So Cal) and than went to Hawaii....like what the Fuck??? Dropped off my package 11/11 and will now hopefully get there 11/15....Maybe UPS should have a 4 day air? Needless to say I think I will use FedEx from now on.

This is a very busy location, but the staff is friendly, efficient, and hard-working so things move…read morealong rapidly. I have done some shipping here, but most frequently I check my friend's mailbox and/or pick up her packages. This store has a very good system for tracking received packages. The customer receives an electronic notice when an item arrives, each package gets a large label with the box number, and retrieving an item when you arrive at the store is straightforward. The only downside of this location is the cramped and very busy parking lot. However, there is also an underground parking garage with a convenient staircase that comes up right next to the UPS Store entrance.

Needed to print some documents in color so stopped in to use the self service printer. Employees…read morewere helpful getting the printer configured so I could feed in the paper I brought (card stock and table place cards) rather than the default printer paper. Was also able to use the rotary blade cutter to trim things down and finish my project there. Good service and good quality printing (no streaks, etc.) for $0.70/page.

One of the better fedex places in the area. Great Customer service…read more The team is extremely helpful and always can turn things around relatively quickly.

Thank you, Heidi and Owen, for the excellent customer service. I appreciate your kind and patient…read moreassistance.

I just received a shipment of china serving pieces shipped from Denver to Hamilton, Ontario,…read moreCanada. Every piece arrived safe and sound. Margo did an excellent job in packing each individual piece. In the process of arranging shipping, I had to speak with Margo a number of times. She was always patient and pleasant. As a senior, I really appreciated it. Thank you Margo for a job well done. Chris Osborne

The store manager Tyler is unprofessional and a hot head. As a manager he is a bad example for the…read morerest of the team which I have found (base on multiple interactions) very willing to engage and customer service friendly. I tried to escalate this to the General Manager but (Michelle Gayton) but no contact information available.

The staff here are so friendly and helpful. Hard to imagine a shipping store warranting a 5-star…read morereview, but I actually look forward to coming here every time because I know it'll be quick, friendly and positive!

Very fast and efficient. Great management. I have been to FedEx all over the country for many…read moreyears for extensive services they offer and I would rate this as the best.

We have a business were we depend of FedEx. We have been to…read morethis location on 2 separate occasions. 1.) To print a sign for our business where the guy there was rude, condescending, not knowledgable, and in the middle of helping us decided to literally mop the floor. 2.) After being told by someone to use the drop off box, we noticed after 3 days our packages still haven't left the store. So we came in the store to ask and the "manager" was just so unhelpful, rude, not caring, and cared more about telling us were wring and literally holding our packages ransom until we would "Admit we were wrong" But we weren't wrong. Here is what happened: Friday: we came into the store to drop off a man told my business partner to use the drop box and scan the packages in himself because, asking him to do his to was too hard Saturday: We had to go back in to drop off more samples, and did it how we were told to do it by the employee previously. Monday: We noticed nothing had been shipped. We went into the office explain what happened. The "manager" said he would check the video even though I asked first if he would just check the bin where the packages should be. He proceeded to check the video where he pulled footage of our Saturday visit and was so focused on that and yelling at us to admit we were wrong by the timeline we gave that he didn't even think to ask if we had been there both days. Do not come here. The manager also threw out packages and told us to "Take our Shi*" He should be ashamed of himself. This is not good business.

Responded immediately, estimate was paid. Came out same day to nursing home. Joe was awesome…read more Recommend to all.

They were very responsive and able to meet us with very short notice at the facility we needed…read more Very Professional - Would use again!

I have been here twice. It is conveniently located, tidy, and has a great selection of envelopes,…read morebubble mailers, boxes, tape, etc. The customer service is excellent. The guy who works there does not hesitate to provide a label or extra tape when necessary. When I was there a second time, there was a couple scrambling to finish up some paperwork for a passport, but the UPS guy came for the noon pickup and could not wait for them to finish their paperwork, and then left. The shop owner let the couple have all the copies and envelopes he had provided them for free, then gave them directions to a nearby place that had a later UPS pickup time. THAT is the sort of personal, generous customer service that will make this my go-to mailing place.

Oh my goodness I have been with this place for 22 years and don't plan on going anywhere soon. The…read moreowner has a personality out of this world. great customer service always cool air conditioning on a really hot day. The staff is so nice and kind. it's a one stop shop for all of my business needs. Thanks to you all. Keep up the good work.

Business hours are listed 8 to 6. I drive 30 minutes across town to come pick up a package and get…read morehere to a sign that says be back in 30 minutes. I don't understand the point of business hours when you can close randomly at any point. Extremely inconvenient.

The service here was excellent. I had to ship some paintings, and they made the process so easy for…read moreme. They packed them in special boxes, and they all made it safely to my home. Kudos to the manager and two team members for making it easy for me. I've been to other FedEx offices, and I doubt most of them would have been so capable. Thank you.

1-Star Review - UPS Store #0936, Denver (1685 S Colorado Blvd)…read more I had one of the most ridiculous customer service experiences I've seen in a long time at this UPS Store location. I stopped in simply to ship a package. When I realized the store charges $9 just to pack the item, I decided to buy the box from them and pack the item myself, which I did right there in the store. After finishing packing, I went to the counter and asked the employee Devon (#275775) for two small pieces of tape to close the box. He refused. I had literally just purchased the box from them and only needed tape to seal it. When I questioned this absurd policy and asked to speak with a manager, Devon told me he was the manager and that if I wanted tape I would have to pay the $9 packing service fee, even though I had already packed the box myself. That makes absolutely no sense. Instead of helping resolve the issue, Devon doubled down on it. I left the store without shipping the package. As I was walking out, Devon laughed and sarcastically told me "have a nice day." When I looked back through the window, both employees were laughing. Completely unprofessional. Once in my car, I immediately called the UPS customer support line, who transferred me to customer relations where I filed a formal complaint. I also followed up with an email and written complaint. UPS corporate actually supported my complaint, stating that this is not how UPS stores should treat customers, especially when the customer already purchased the packaging from the store. Later that same day, I went to another UPS Store nearby. The employee there apologized for the experience, packed the box properly, added internal protection for the item, taped it, and did everything free of charge. She even told me that this is not the first time customers have come to them complaining about this particular location (#0936). That says a lot. UPS corporate has already emailed me with an apology and stated they will look into the behavior of this young manager, Devon. Bottom line: This situation was completely unnecessary and easily avoidable. Refusing a customer two pieces of tape after they bought a box from your store is petty, hostile, and terrible customer service. I will never return to this location again, and I recommend going to another UPS Store if you want to be treated with basic professionalism.

Not sure about the other negative reviews, maybe most are old, but this was my first experience…read morewith this UPS store and it went great! I had to do a few Amazon returns and called ahead of time to make sure this location accepted them. The gentleman I spoke to was informative and prompt. When I got inside the store, the line was almost out the door and I thought I'd be waiting an hour. Not the case! The store representative was quick and efficient with each customer, including myself. He was friendly and helpful. I've never done returns before so he suggested packages and helped me print my label. I recommend this location for all of your shipping needs!

Amazon has taken it's toll on retail…read more... Still Staples carries on....thank you. Needed to buy some legal size printing paper 8.5-14. Target didnt have it...and most places do not. Staples had one type. I have purchased a printer here too and it was great. In a pinch Staples is great

I went into this location looking for help with an issue I was having on the Staples website while…read moretrying to print a booklet. The problem was that when I selected a certain binding option, the right side of my pages kept getting cropped off. However, when I chose a different binding, the issue didn't occur, so it clearly wasn't a formatting problem on my end. I explained this to the employee at the print center counter, but he immediately dismissed it as a formatting issue without really looking into it. When I asked if there was any way to complete the order in-store with his help, he simply told me it was the same process as online and didn't offer any further assistance. It was frustrating because I came in specifically for support, and it felt like my concerns were brushed off instead of being properly addressed. I was hoping for a more helpful and solution-oriented experience, especially since in-store staff should have the ability to troubleshoot or assist with printing and binding issues more directly.