It was my first time here. I had 2 envelopes to send and I…read morewaited in the line for stamps. The employee ( black young gentleman) was so nice, super fast , very professional to answer my questions promptly. I like this location .

As noted by other reviewers, this postal service branch is going downhill to abysmally low levels…read moreof service at a plummeting pace! Ever since its most exceptional employee, John, retired, customer service has lapsed to an unacceptable degree. Never mind the broken and disabled customer service counter partition, left neglectfully in its downward and closed position, has gone unrepaired for literally MONTHS now. Yellow pickup notices are being negligently not put into boxes even when parcels have been known to be already delivered. More outrageous still: We recently received a most obnoxious email from the USPS, falsely accusing us of leaving our box with a supposed overflow of mail, threatening to close the box outright in 30 days were not one of four supposed options for correction not chosen. Two of those options, naturally, included either purchase of a larger, exorbitantly priced box, or some inexplicable Caller Service for mail pickup which was never even linked or described. We promptly visited the branch to determine the truth: Some clerk, or clerks, had mistakenly MIXED UP our scant stack of mail with that of another customer, whose box number was in close proximity and just six digits removed from our own box number; hence the obvious confusion. Worse, however, that other customer's mail was a real overflow and literally reams of neglected mail belonging to them had been collected separately and placed in a big plastic bin for pickup. Our scant mail was mistakenly MIXED IN with that customer's neglected mail overflow, resulting in the false accusation and unjustified threat of box closure. The comedy of errors continued with a box lockout and an outright refusal to give the patron his mail, for absolutely no valid reason, as the box account is currently active and paid! Their pretext: neglecting to put the patron's updated box application in their system for a box maintained since 2006! This kind of clear staff incompetence is unacceptable and should be promptly addressed and corrected for the benefit of all customers concerned.

Five Stars because of the excellent service of Gigi, at the counter…read more Went to the post office to pick up some stamps and packaging. The line grew as we all waited while a woman was expressing her discontent about not receiving her mail to Gigi. Gigi was supremely polite and incredibly patient as she explained to the woman in multiple ways (because the woman was just not understanding and continued to be upset ) that she could not do more than she already did (by taking the woman's name and phone number to give to the supervisor of the mail carriers) And that all the supervisors were gone for the day. Then, when the woman left and it was finally my turn, Gigi helped me understand the most economical way to send my gifts. She is just awesome and if I lived closer, I would go to this post office more often because of her!

Haven't been to this Post Office in a very very long time. I needed to send a package, this late…read moreafternoon. Surprisingly there's a good amount of parking for a quick stop (30mins parking) and regular parking. I went inside and I was happy to see there wasn't a long line on a Monday and there were more than two cashiers. The pricing on packages have gone up as with everything else after the pandemic. The guy that helped me was fast got me out of there within 5/6 minutes (unheard of right)? He was nice but he should smile. There's a ton of P.O. Boxes and there's is a drop box for regular mail if you need it.

Tax deadline will always bring the long lines. Be patient because the tellers are doing their best…read moreto accommodate your needs. Lady with curly pepper hair was funny and pleasant because we had an ice breaker conversation. This may change if you guys come late and they're about to close...

Great service, happy employees. Great location to do business. Fast happy service. Both of the…read morewomen who commonly work at this location are doing a fantastic job. Cherry & Yevete

Friendly Competent service. Very thorough…read more She helped me make sure that all my packages shipped correctly, and that I had list of what shipped so I can follow up to make sure all my clients got what they ordered

I came to return a package for my mom at this USPS store and the guy was nothing but rude. When he…read moresaid he'd give a free bag but said "next time tape it" I felt his tone came off harsh because at most post offices and even UPS stores they usually package stuff for me and all I came to do was simple return. He also expected me to give a happy face review for the service when his tone was harsh. If a manager can tell him how to talk to customers for future reference that would be great.

The gentleman on site who took care of my business this morning was courteous, professional,…read moreno-nonsense personable, and above all, knew EXACTLY what he was doing. I am most thankfully impressed!

Never buy stamps here - what a ripoff!! I was just charged a rate of $1/stamp, when the current…read morerate for forever stamps is $0.78 cents each.

I had such a great experience with Ruth at the Walnut Creek US Post Office today. It was actually…read moremy first time mailing something in a long time, and honestly... I came in completely unprepared. I walked up to the counter holding just two cards in my hands. No envelope, no stamp, and I hadn't even written the address yet. I thought for sure she was going to send me out of line and tell me to figure it out myself near the front door. Instead, she paused for a second, kindly explained exactly which envelope I needed, told me where to find it, and then told me to come right back to the front when I was done so I wouldn't have to wait in that lonnnnng line all over again. That small gesture honestly meant a lot. She made me feel respected and like my time mattered, even though I came in unprepared. What also stood out was how she was helping her own customer while calmly assisting another colleague with a complicated customer situation at the same time. She stayed patient, respectful, and professional throughout the entire interaction. When the line started getting bigger and bigger, Ruth stepped in, swapped customers to help with the more difficult situation, and solved it within seconds. The most impressive part was how genuinely kind and calm she stayed the entire time. She made what could've been a stressful environment feel smooth and welcoming. People always joke that post office employees are rude or angry, but Ruth completely changed that perception for me. She's hands down the best person I've ever encountered at a post office, and because of her, I'll absolutely be coming back to this location more often.

Went here April 14 to certify my tax forms. Small sign says out of certified mail slips. Then a a…read morevery slow employee told people in line in a soft voice that they haven't had certified mail slips for a week and that they're the only post office that don't have one. No certified mail slips for a week leading up to probably one of the busiest days for the post office!? Went to another post office and I'm keeping the location secret because there was no line, fast employees, and plenty of certified mail slips!

Went to get passports done for my children. Took photos myself at home so save a buck. The lady…read morehelping me thought it was appropriate to mock my kids' faces by making her eyes wide and puff her cheeks up saying "they're faces are too big. You need new pictures." I apologized for not knowing there was a face size requirement. After taking new pictures, she asks for the pictures I took at home. Assuming she wanted me to see the difference, I responded with "Yes, their faces are too big, I know." She insisted and said "just bring them out." She then took my child's picture, called her coworker and said "look at this picture! Look how big the face is!" They both proceeded to laugh while other customers are also around. I interrupted with "okay, I think that's enough. There's no need to embarrass me for my mistake." She then returned my photo and continued to do the paperwork. I'm glad my kids were occupied with the greeting cards and unaware of this worker's behavior. 2 stars because the paperwork was completed, but I won't be returning.

Best post office in our county! I've been doing business with this post office for over 20 years…read more The workers are thoughtful & know me by name (thank you, Jocelyn). They are calm & patient, going out of their way to be helpful (especially when picking up big packages).

I sent a package cost 40 for shipping 15 for the box. UPS delivered to the wrong address. The pac…read morewas stolen.I sent from this store they were VERY UNHELPFUL I will stick to dropping off my amazon returns. WILL NEVER EVER SHIP A PACKAGE here unbelievably unresponsive and were not helpful on their error.

Tony, the manager helped me today with my returns. Two other staff helped me... I had many items!…read moreThey were all patient and friendly even though I took so much of their time. This is the only place I do my Amazon returns, and they may hate me for it, but they do such a good job, I'll keep coming back!

My visits to this store have just been to do quick returns that require a physical UPS location…read more(Happy Returns). They are located off of 242, between Concord and Willow Pass, and have decent hours (7:30am-6:00pm) making it super convenient to stop by pre/post work. On the Cheese E. Cheese end of Park 'n Shop, I've always been able to park right in front, greeted promptly, and in and out in mere minutes.

People are nice. Never had any issues. They try to hep everyone as soon as possible and it shows…read more The

Strange people. I came 2 mins after closing and 3-4 people in there refused to acknowledge me. I…read morewasn't expecting service after closing but you can at least make a hand gesture or not try so hard to avoid eye contact. Now I'm hesitant to come back during open hours...

Jay is always so helpful and fast paced! she is always dominating multitasking when I come in!read more