Thank you christie for helping my granddaughter and me on the passport questions we had. You were so patient in answering our questions which was so appreciated. Many years ago most of the employees were very rude, but I have seen a big change in the last few years. The staff are friendlier, but you were the top of the line. Thank you for your help you your patience. read more

Today I have proof regular business day no American flag I asked and they said we forgot with a smile. This a federal business. Mc Donald's proudly waves the American flag. read more

US Post Office - If they are regular business day where is your American flag today - Post Offices Near Me - Chino, California

They never answer their phone or its always busy. As a pretty large post office, they only have 1 drop off box for packages inside that is almost always full. So don't even plan on dropping anything off after hours-it'll be a waste of your time. One time, a man who was also dropping off packages but couldn't, told me that they refused his packages a minute after 5pm when he tried to drop them off in the back. Sigh. Workers are lazy, waited in line, I had a box full of packages that needed postage and the worker directed me - more like pointed to the kiosk instead. I told her no because I have to slide my card for each package and it takes way too long. Then she gave me the stink eye. Come on now, you really want a kiosk to replace your job?! I try to avoid coming here. But sometimes stuck because it's on my way home. read more

Shoutout to JC (or Jaycee?) who was able to help me retrieve my lost package! Background story: package tracking info stated "Delivered" but I never received the package. Long story short 10 days later I contacted the Chino post office and JC picked up the phone and told me he would check with the courier guy and all. He then followed up closely with my case and updated me by calling me almost everyday. And finally, after 16 days since the day the package was supposed to be "delivered", all the stars aligned today and I got a call from JC saying they finally found my package!! Thank you So much for your wonderful service, JC. Really appreciate it. Though I'm still disappointed that USPS almost lost my package and failed to deliver my package on time. read more

So i made an appointment to reapply for a new passport a 10am. I get there at 9:45 and one of the workers noticed i had a passport in my hand thinking i was going to renew it so she takes me out of line to make sure i have all the right documents. First she says I need a copy of my DL front and back. Then after she asks more questions and says nevermind you dont need that. She says i need to fill out a "passport renewal form" So I did. 30 minutes later after finishing the form i show her the form to make sure everything is correct. Then right after that she asks me how old I am. And since im 19 renewing it as an ADULT she says I have to refill out the "apply for new passport form" instead of the one i JUST filled out. Not only did she waste my time at the post office she wasted my moms time she could have been spent working because she called off for today. Her name started with an M and she has blonde/brown hair. AVOID HER. read more

Wish I could give it 0 stars. Every worker here needs to be fired. Every experience I've had has been TERRIBLE I leave wanting to cry. First experience was me trying to get my mailbox set up in my new house, took a month and a half to get a KEY TO MY MAILBOX. They missed every appointment made, would forget, treat me like I'm stupid and don't know what I'm talking about when every mistake was their fault. Multiple packages lost, say delivered but aren't, GOODLUCK getting a call back. I'll go in and they are no help. Today I'm looking for a package they say it's not there but they will call me, they call and say it is there 10 mins later, I say I'll be back in 1 hour to grab it they say okay. I show up, THE PACKAGE IS GONE! The person j spoke to isn't there and they said it's back on the carrier. Why is it back on the carrier if I told you I'm coming for it? Literally the most incel workers who hate their life and suck at their job. I've reported them all before and will continue to keep reporting everyone at this location til something happens. They are no help at all, worst attitudes, lazy literally every thing you can name. If you can go to a diff postal office, or use a diff mailing service all together do so. Let's add in how over night shipping is not true. Paid $40 for over night and my package is still not here after a week. I'll never use this location OR usps again. read more

OMG....it took me an hour to just pick up my parcel, there. This place is crowded and a mess. Especially, the staff got poor english!! I can barely understand what they try to say. This is my suggestion...if y can, go usps in chino hills. There is faster and better. read more

My first time in the chino post office And My God Terri And Maria make a difference in this establishment their customer service skills are excellent they took care of the problem I was having and they did it with A smile When the girl upfront she had like a blonde stringly hair she was very rude and mean And no customer service skills at all whatsoever they need to re-train her Terry and Maria you too beautiful ladies keep being yourselves and you will definitely keep making a difference you guys were awesome thanks read more

Friendlier service here than the Montclair post office, but the parking lot is unbelievably TINY. There are literally cars waiting in line to enter the parking lot on both sides of the street. Inside is also much larger, with many more PO boxes and a helper to assist you. read more

I attempted to mail a package in a large flat rate box from this location. I was told by the teller that the address I was sending to did not exist since it wasn't in their system. Really? I've sent mail at least a half a dozen times to that address via other USPS locations. It DOES exist. She then proceeds to ARGUE with me. She's saying I couldn't possibly know what I was talking about. She can't send the package. Finally, after about 6-7 minutes of arguing with her, she finally concedes and says they will send it without assigning an address in the system, but they can't guarantee it will arrive to the recipient since they are only going off the address on the label. At this point, I'm understandably annoyed. Thank goodness the USPS location in Wautoma, WI actually knows what they're doing. The package arrived safely to the recipient. Also, I recently moved to Chino from Indiana, and mailed about 4 boxes of my belongings in large flat rate shipping boxes. I've NEVER had a problem shipping out of the Indiana office, and they were always so polite and knowledgeable. When my packages arrived, (note all packages were marked FRAGILE) they were freshly beaten to crap. The boxes were ripped at the seams even though they were taped with duck tape. There were holes punched straight through the cardboard. These were not in transit holes. They were clean fresh holes from the carrier. Many of my items were damaged and lost since the entire 6 inch corner of one of the boxes was ripped open. My advice, avoid this post office at all costs. Do not send ANYTHING in or out of this location. You will regret it. read more

The carrier that comes to homecoming at the preserve apartments is the most Lazy, incompetent person I have ever encountered at USPS! After we moved and did a formal change of address , this moron left a very important and sentimental and personal package INSIDE our mailbox package delivery! Mind you we had already submitted a change of address online AND inside our mailbox was a giant green card that says vacant . Yet this person still left a package and mail inside the box. What was done was illegal and I am escalating this as high as it goes within the USPS system . The carrier for homecoming at the preserve apartments should be fired . Total negligence and terrible at their job. read more

This is very busy post office. Parking is a nightmear very small lot. the drive up drop off boxes are in the back of the post office on another street. But service inside is average tipical goverment agency where one waits inline yay!!! LOL read more

Thank you Good sir ! Raul lead supervisor took time to help during the most hectic part of his day even prior to operating office hours. With a carrier scan error problem for 6 packages totaling $500. When running a online / retail business with customers calling & emails about tracking issues and orders.... It's serious problem and with out the outstanding help I this gentleman RAUL it would have been a major disaster. Keep up the good work! Thank you again very much appreciated A+ on this one! read more

This post office is fucking GHETTO. I HATE THEM. They did not deliver a package of mine & did not leave any slip at my door or notification as to why they're not delivering it. So I go to the post office had me there for a fucking HOUR. Giving me the fucking run around the whole time. Trying to say there wasn't enough postage on the package , but i paid for shipping and that's bullshit. And then saying well we couldn't deliver to your house because of the dog problem I DO NOT HAVE A FUCKING DOG. Then finally saying well maybe we lost it. Leave your name number and addresss and if we find it well contact you. THEN I DO NOT HERE BACK FROM THEM AND CHECK UP ON IT AND THEY SENT IT BACK TO SENDER. WHAT THE FUCK IS WRONG WITH THEM!! Fuck you everyone who works at chino USPS you guys are absolute garbage. Period. read more

ZERO STARS!!!!!!!!!!!!!!!!!! I have had 3 mail packages lost/stolen within 7 days!!!!! AND 1 replacement box was tampered with missing items!!!!! this is absolutely very inconvenient!!! I just moved to chino about 3 weeks ago and this has NEVER EVER happened!! I'm reading all the bad reviews, and seems like there's many missing packages out there! what is going on USPS!!!!!??? This is HORRIBLE! read more

Horrible post office, I run a business and ship out packages daily. A lot of times that I've went their drop off section is locked, so you have to get it the long line and wait. WASTE OF TIME! read more

Worst place to go workers are so rude, they don't do their jobs right. I asked to speak to a manager and they said to move to another side they will come out later. Like what???? Gma Agee walked by me 10 minutes later and ignored me for 10 minutes. They don't elaborate enough and don't know what they are doing read more

THE worst post office.. holding packages PAST delivery dates. every time I go in its like getting a rout-canal. people in the office are rude. the people that deliver the mail are even worse... mail carrier keeps putting notices in my mail box about cars being parked in my of the box.. its not MY car. its a STREET cars pack there.. there aren't any no parking signs by the mail box. do your job get off your ass and put my mail in my box. I've had many days where mail wasn't delivered.. I go in and complain and nothing happens... anyone else have any ideas on what to do? read more

I was apprehensive... well, almost scared to go to this post office based on the horrible reviews. I had to pick up a package, hence why I even came to this location. But, it was a fairly painless process and wait. Luckily, my package was there and not misplaced (sadly, an instant plus!). The customer service was okay, not super friendly, but not grumpy either. Because of the distance, I probably wouldn't choose this post office, however, if I had to pick up another package, I wouldn't be so apprehensive anymore. read more

The post office is the post office right? Well I use this one a LOT for my online business to ship out orders. The front end clerk staff is primarily female. They're very helpful, especially during rush hour. That "Golden Hour" from 4 to 5 pm when everyone wants to send things off at the last minute can get hectic. I've seen lines snake into the adjacent lobby. Get there before 1500 well prepared and you can easily just hand off your prepaid mail to the staff without waiting in line. The lobby is open late too after 1700. read more

US Post Office - FYI... - Post Offices Near Me - Chino, California

I am usually happy with the post office until today. Not the staff inside the post office rather I had an express mail that required signature. The lady rang the doorbell without a face mask, came into my face about one feet only that I stopped her coming closer and speaking at the same time. I just had a big surgery. I think it's ok if they are delivering mail without a mask, but if they are delivering letter or package requires signature, they should have face covering. The virus require everyone to do their job. I have a little granddaughter just turned one at home. I think she is just too careless. read more

I went to mail some package and the lady that helped me was so rude. I've never had such horrible and rude service. She even rolled he eyes at me and treated me with such disrespect. Unbelievable!!! read more

does not answer phone calls. basically screwed me over delivered my pasckage to a completely different address. everyone here should be fired. can't do the job correctly. how the hell do you deliver a package to the wrong address? can you not read? read more

If I could give this place 0 stars, I would. The staff here is very disrespectful and constantly cutting off people as they're just trying to ask questions. My husband and I waited in line to pick up keys for our new mailbox. We confirmed via telephone the day prior to make sure it was there. When we got to the end of the line (after waiting for 50 min.), the staff member (I think she was the supervisor) immediately said they don't have it and wanted us to write down our number so they can call us back! We already had confirmed it and politely asked if she could go check, as she didn't even look. She finally did go to check and we got our new keys. It was such an ordeal, and if I had the choice to choose who my post office was, this would be the last location on Earth I would opt for. I understand they're overwhelmed, but people are understanding as long as they're given an explanation instead of being dismissed right away! Hopefully they learn to be more respectful, especially the person I assume is the supervisor. read more

I had a P.O. Box there that I just closed because I kept on getting other people using my P.O. Box number . Not cool especially since I pay on time. read more

I regularly get the wrong mail in my box. A month ago a letter my 7-year old son worked really hard on, never made it to its destination. Then, today I am extra frustrated because I've been eagerly awaiting a package. It is FINALLY here, but they put mine in someone else's bulk mail box, and theirs in mine. So I came home and tried to call...and their phone number either doesn't ring at all saying "user busy", or it rings and rings and rings with no answer. So it's going to be up to me to somehow track down a neighbor to swap packages. Let's just hope she's not out of town for two weeks. You guys need to do better. read more

Literally everyone moves like snails! I'm waiting for them to find my lost package! The employees don't even know the protocol on how to handle lost packages. There's even another customer waiting with me because his package has been lost too! And parking sucks read more

This post office constantly looses or misdelivers or marks tracking numbers as delivered when they aren't. It's not right to make you worry where your package is at specially if they are very important documents such as passports and birth certificates. Now my passport and my husbands passport together with both our birth certificates and marriage certificate are missing. read more

I don't know what's been going on lately, but the mail is running extremely slow. Yesterday August 3 the mail didn't even run yesterday. This doesn't make any sense. Some of us are waiting on important things to come in the mail. Last time I checked yesterday was not a holiday so I don't understand why the mail is not running. read more

Horrible customer service-impossible to get on the phone. I get mail delivered from several streets over quite a bit. They have no problems letting their mail carriers run over dogs and not stop. Seriously lacking. read more

If you like calling the post office over 30 times to get no answer then this is definitely the office for you. Walk in you can see someone sitting there ignoring the phone. What great employees. USPS needs to rid of these lazy asses. read more

This PO is absolutely horrible. I have lived in Chino for 7 years now. We live in a condo complex and I swear every time I am expecting a package something happens and I have to try and call someone who cares at the Po. What a joke. If were lucky the carrier will leave a note in my box but the funny part is they never actually try and deliver it to my door. They don't want to take the time to walk thru the complex to do their job. I then have to wait a few days until they stop "attempting to deliver" it then I have to go in to that god forsaken office and deal with the absolutely rude employees. When i call and ask to speak to the postmaster (Mr. Forsyth) they almost always tell me he is in a meeting. It's to the point now where it funny. I just want people to do their jobs is that so much to ask???? read more

Horrible customer service from the manager,supervisor and all of the sales associates at the window. And the parking is just as bad I highly advise that you do not get a P.O. Box or do regular business there. They lose your CERTIFIED MAIL and your regular mail. And they blame it on you when there the USPS. What a joke this place is!!! read more

I wish I could have given no stars. Several packages do not make it to my house. They consistently put my packages in my neighbors box. Good luck getting them to answer the phone. Absolutely 100% unsatisfied. read more

Went to this location last week to mail a few packages and was treated very rudely by Mei. She didn't once make eye contact and when I needed a pen to fill out a form she literally tossed it at me and it hit me in the chest. No apology, no nothing, probably wasn't even aware she did it. She also tossed my receipt at me. Horrible customer service and it wasn't even busy. read more

The postman is constantly delivering our mail to a house with the same street house number but different street and vice versa. There is more to an address than just the house number! Always a delay with our mail since it has to get rerouted. Very annoying....especially with time sensitive materials! read more

Having first gone to a supposedly 'full service' shipping store that didn't have flat rate service, I was behind the eight ball in timing. Of course the entire city of Ontario was there but honestly they did an awesome job of moving the line and providing top notch friendly service. I was pleasantly surprised. Thank you for helping me get the package to my grandson! read more

Truly horrendous service. No words to describe the lack of care on important mail and packages. We've had multiple mis-deliveries, receiving neighbors packages and our packages going to neighbors. It is beyond the point of ridiculousness. read more

I am so over this post office. My package was tracked and posted as delivered only I didn't receive it. I go to my neighbors house to ask if he got it by mistake. It turns out he didn't, but he has also been having trouble with the same post office, getting packages weeks after they are on the truck and getting mail from two streets over. So I am now missing two packages from Ebay and I am expecting one more so lets see if that one turns up. I called the post office to complain and Anthony old me he would all me back after he talked to the driver. That was last Thursday so either the drivers take a long time to return or I am being avoided. Very uncool. Oh yeah and the mail man is rarely the same person two days in a row. I am beginning to hate this place! I don't pay good money for stuff just to have the post office fudge up their deliveries. read more

Horible Horrible service!!! sent out a letter going to Chula Vista and they have yet to recive!! over 5 days come on! I made the mistake of coming back to this place but I should have learned my lesson. a few years back I mailed out my wedding invitations through here. Stood in line and asked if postage was correct on invites since they were an usual size. Lady at the counter (with heavy accent) said yes and took all 75 of my invites only to have then returned to me for not enough postage. And not to mention they had been shoved in my mailbox, dirty and bent. Really post office take a little pride in your job!!!!!!!!!!!!!!!!! if its that terrible then find ANOTHER JOB!!!!!!! read more