I've been to this post office numerous times not once have I had this issue I give them a prepaid…read morepackage and they won't take it! Tried paying for something that shouldn't have needed to pay for complete bullshit

Glad it's still here. Occasionally have to ship for my eBay account. Was in the area, and realized…read more"oops." Thank you map phone applications, and to the folks at this one. As per usual it is busy. The urban density plus companies close by is astounding. Am pleased by good customer service. The lady who got me squared away was solid. Prices have gone up considerably. Yet this is almost always the least expensive carrier. Inflation is no joke. Parking is decent for the area, and this will work for your postal needs.

quick easy service at this location. Friendly workers and people. I recommend and would absolutely…read morego again.

BLUF: The day after Thanksgiving was the perfect day to go! I was the only one there at one point,…read moreand then a couple other people sauntered in. The USPS counter staff were pleasant, responsive, helpful. If you're an organized and prepared customer, you should be able to get in & out rather quickly. Please don't get upset with the staff because you haven't done your part. I have never ever seen this post office without a line before...well, other than when the post office was closed. I showed up for passport processing, and even though all staff weren't quite expecting me, they worked efficiently and got me in & out in less than 10 minutes since I had everything ready to go. A line didn't even build up behind me likely because most people were put & about just beginning their holiday shopping. Many thanks to the staff at the USPS staff at the Lee Hwy/Centreville, VA branch (by Trader Joe's)! You helped me check off a to-do list item that has been sitting idle for a long time! Hope you all get through another crazy but pleasant holiday season safely & sanely.

Like many other reviewers, I have to comment on how rude one of the employees is. It's shocking…read more All of them are perfectly nice except for one. I come in here for something every month or so, and each time he's just rude AF despite the fact that I'm friendly. It makes me dread coming in.

Dropped off some packages today. They took care of them, but the employee was very rude. I was…read morefriendly to the employee by saying please and thank you and said I hoped he had a good day. The employee refused to say anything in return or give eye contact at all. Acted like he couldn't be bothered to interact with the customer at all.

First time in this location. Short line. Only one person helping at the counter. Even that didn't…read morestop Rafi from being helpful, courteous, friendly and fast.

Great place! Very friendly unlike all other Manassas post offices. Worth the extra 5 minute drive.read more

I hate going to the USPS offices! Mmmm , then why the 5 stars?…read more Because this is my favorite location and the best ever! One Employee is there usually when I visit, yet the employee there always happy , friendly and doing his job perfectly fine! I never had to wait so long! Barely even a short wait! He will even talk to you if nobody is after you in the line! Plus the location is small, cozy and has the old town feeling and carry the charm of Old town Clifton! I'm lucky that I'm 7 minutes away from this location and I always try to go there! The only issue to be careful of is that they close for a break between 1 pm & 2 pm and if you forgot and still went go get coffee and dessert from Motier or Clifton Cafe ! I'm serious! lol If you live nearby, or a little further, you will love This location! Go use it, be nice to the postal clerk and enjoy his nice conversations !! Oh !! And don't forget ...... to pray for me ;)

Going to the USPS isn't exciting. It is a little better than the DMV. Also it beats shopping for…read morecar tires. This location is a little off the beaten path. Parking is usually a cinch, and the lack of long lines is appreciated. Stamp and postage has gone up substantially. Will reevaluate as, it might be time to look at other shipping companies. That being said this location has friendly employees. Definitely more relaxing than most. If you're in the area it works. USPS please update your shipping tracker, to a more modern one.

I got a mail from USPS priority mail. I knew it was fake because it was the mailing label was tape…read moreon there of a photo copy of a mailing label. In the envelop was a check for $3650. I knew it was too good to be true. So I came in to report mail fraud. There was no there except for me. The lady at the counter told me to wait for the supervisor. I waited for 20 min. Finally the supervisor came out. She said there's nothing she can do. She gave me the web site to report it. I wasted my time for nothing. I was hoping they would take actions on this matter so no one get scam from it.

I had a horrible experience here today when trying to mail a simple return. There were restrictions…read moreand pricing on certain envelopes that were not made clear to the customer in advance, which caused me to make multiple trips back and forth, with needless time and energy wasted. Clerks and managers were bland and unresponsive, as if they were irritated with their jobs. In this challenging time one would expect at least a modicum of courtesy and a positive customer experience. I ended up losing money and time --and respect for USPS -- at this location.

I come here for all my mailing needs, and the service is consistently wonderful. The lady who runs…read morethe mail center is absolutely fantastic--always helpful, kind, and professional. Keep in mind that she's just one person managing the entire operation, which is impressive on its own. She deserves some grace for her hard work, so I'd encourage anyone reading negative reviews to consider that. Highly recommend this place for efficient, personalized service!

I am disappointed with my experience at this mail center. A couple of weeks ago, I visited to…read moreinquire about notary services and was told by an employee that the notarization would be free. Based on that information, I returned with my documents to have them notarized. After the notarization was completed, I was informed that there was a $10 fee. Had I been told about the charge during my initial visit, I would have appreciated the opportunity to decide whether to proceed. Instead, I was given inaccurate information and only learned of the fee after the service had already been performed. The issue is not the $10 itself, but the lack of clear and consistent communication. Customers should be able to rely on the information provided by staff, especially regarding pricing. Being quoted one price--or in this case, no charge at all--and then being charged afterward creates confusion and undermines trust.

Just came here to make a self service return so there wasn't really any staff interaction but the…read moreself service return machine worked and there no line so the trip was a success. This isn't our usual location but we were in the area and it worked out so I'll use this location again if I'm the area and need to stop by.

The staff here are professional and helpful. I recommend this location as the staff have always…read moregone out of their way to assist me. Great customer service and comparable prices will keep me coming back!

I had a very negative experience with this notary service. I was asked to pay in cash, and after…read morearriving I was informed that additional fees would apply because witnesses were not present. I was told I would need to pay extra per witness signature, which was not disclosed upfront. When I questioned these charges, I was told that I would need to "take the risk" since the witness was not present. This explanation felt unreasonable and not aligned with standard notary practices. The pricing structure and requirements were not clearly communicated in advance, and additional charges were introduced during the appointment. Overall, the experience felt misleading and unprofessional due to unclear fees and inconsistent explanations. It gave the impression that the service was not operating with transparent practices and was primarily focused on extracting additional fees rather than providing straightforward notary services. I would strongly advise others to confirm all requirements and pricing in writing before using this service. I feel this place practice is fraud and I will stay away from doing business with this place.

Customer Review - UPS Store, Chantilly, VA…read more I am writing this review to document a deeply disappointing and unsettling experience at this location. I visited the store to return six Amazon items. At the counter, I was handed three receipts covering only four items. When I calmly pointed out that two items were missing from the receipts, the associate became visibly frustrated rather than helpful. After taking time to match the items one by one, it became clear that one of the receipts I was initially given did not belong to me, and my correct receipt had been left on his side of the counter. Instead of acknowledging the mistake professionally, the associate tore up the incorrect receipt, handed me the one that should have been provided earlier, and then abruptly told me "not to come back to the store ever again." I was shocked--not only by the error, but by the tone, body language, and hostility shown during the interaction. I responded that there would indeed be no reason for me to return. What made this encounter especially troubling was the way I was treated throughout the exchange. Based on my appearance and accent, I could not help but feel that I was met with impatience, disrespect, and verbal aggression that I strongly believe would not have been directed at a customer perceived as white, Black, or more "American-looking." The experience felt racially charged and dismissive, and it left me shaken. Mistakes happen. What matters is how they are handled. In this case, the mistake was compounded by unprofessional conduct, a lack of accountability, and behavior that made a customer feel unwelcome and disrespected. I hope management takes this feedback seriously. No customer should leave a retail establishment feeling humiliated or targeted simply for asking for accurate receipts for a legitimate transaction. I am confident that this store has interior security cameras. If there is any question about the accuracy of what I have described above, the events of today can be verified clearly through the video footage. The interaction, tone, body language, and sequence of events should all be evident on camera. Given this experience, I have lost trust in this location and in the brand as a whole. I will no longer be using UPS services moving forward. Pictures of all the receipts including the one that did not belong to me. https://photos.app.goo.gl/eiCJsY7Z4H3Y85XKA Now posted on Google Reviews. Best, Concerned Customer

I wanted to commend UPS Store #5916, Employee #162185 Alex. He took a bad situation and defused it…read morewhile resolving it. Let me explain. Recently I sent two packages to our granddaughter in Kingsport, TN. Only one package made it. the other one landed incorrectly in Ashland, Va at some business. UPS Corporate decided not to retrieve the second package and send it on to Kingsport. Alex got us compensated for the loss without a fuss. While UPS's handling was sub-par. Alex and the store did a good job. Thank you!

I was disappointed by today's interaction because I've had such good experiences here in the past…read more Employee Kevin, who was very good at his job, kept being interrupted by a white stocky, balding male employee who appeared to be in management. This employee interrupted Kevin while he was trying to help customers, stopping service flow and causing a line of 5 to form. This one gentleman slowed treated the other employee rudely, muttered to self and didn't greet or help customers.