If I can leave 0 star, I would. The asian lady employee there told me to just leave my package on…read morethe counter. I told her I like to leave my package to a person instead. She then told me to shutup and dont come in anymore. Asked to see a manager, she said there isnt any manager at the location. What a customer service.

The lady working behind the counter was very efficient, fast and friendly. The only reason we had…read moreto wait so long is because the customer in front of us bought a gift card and wanted to mail it at the same. Gift cards can only be bought with a debit card. If you want to mail a gift card to send as a present, just buy it at a grocery store and mail it via priority mail.

Anything Ive done here has been great. Drop off for Amazon, something going to my select address,…read moreIve had copies, information on shipping to then go home to get, even notarized papers, always great service and no horrible wait.

I have been a loyal customer of this UPS Store for years and probably visit close to 100 times a…read moreyear. That is why I was genuinely disappointed by my recent experience. To the owner: charging $2 just to tape a customer's box sends the wrong message, especially to repeat customers who consistently support your business. I understand businesses have costs, but a few inches of packing tape is a minimal expense that goes a long way in building customer goodwill. Customer loyalty should matter. Policies like this make long-time customers feel nickel-and-dimed rather than appreciated. A small courtesy for repeat patrons would create far more value than the $2 collected for tape. Your employees are fantastic, so it is definitely managerial. Now I know why you're at 3.1 stars on Yelp as of the writing of this review. I hope you'll reconsider this policy. It's the little things that determine whether customers continue choosing your store or take their business elsewhere.

I went to Bristow USPS location to renew my passport, and this was honestly one of the worst…read moreservice experiences I have ever had. The behavior of some of the employees was not just unprofessional, it was completely unacceptable. First, a white woman I interacted with, who appeared to be around 50 years old or older, had absolutely no sense of basic manners or respect. She told us to for our appointment, which was fine, but the way she spoke was rude, dismissive, and disrespectful. Her tone made it seem like she was talking down to us. It was shocking to see someone in a public-facing role behave this way. I regret not noting her name from her badge. Second, when my appointment time came, I was assisted by a white man named Collin. His attitude was just as bad, if not worse. He acted as if he owned the entire USPS location, showing no courtesy or professionalism whatsoever. His behavior toward customers was unacceptable and reflected a complete lack of respect, mumbling in his throat to make you guess what he is saying. 0 knowledge of interaction.Extremely nonsense guy I have ever had experience. He was acting like you are asking a favor to get his service. This kind of conduct should not be tolerated in any workplace, especially not in a public service setting where people are paying for essential services. The administration needs to take serious action and hold these employees accountable. The only positive note from this visit was an employee named Michael. Although I did not personally interact with him, I observed him greeting every single customer with a smile and speaking in a very respectful and polite manner. He stood out clearly and set the example that others should be following. Overall, this location seriously needs better management, training, and accountability. Customers deserve basic respect. If employees cannot treat people properly, they should not be working in customer service.

Good service at the Bristow PO. It's a bit off the beaten path - feels like it is outside of the…read moreBristow area - due to it's location "in the country." #BristowPostOffice

Cool little U.S. Post Office - one which has been here as long as I can remember - it sits right…read moreoff of Route 55 in between Haymarket and The Plains - sitting right in Thoroughfare Gap - a break in the Bull Run mountain chain. It's an interesting little post office for a few reasons - it sits on the side of the road all by its lonesome little self; it is the first country post office I can ever recall seeing with a security fence around the front door (see the picture attached to this review); and the little receipt printers they are using must be 15-20 years old. I went in earlier this week to mail a package that needed to be weighed for proper postage - I decided on a whim to try out the Broad Run PO instead of the Haymarket Post Office - where there is ALWAYS a line and usually only one or two postal clerks. It's a few miles farther out of my way, but always a pretty drive! Well, I was the only one at the Broad Run PO! The clerk was sitting behind a desk in the back when I arrived. I asked him if they get much business - he said yes at times they do - he went on to say that they get customers from Haymarket, The Plains, and Warrenton (as well as the surrounding Broad Run zip code). When I asked for a receipt, that old receipt printer was so very loud and slow - it seemed like it took 2 minutes to print my receipt (it was actually less time than that) - I was somewhat amused and entertained by the fact that after all these years - the same good ole equipment is still functioning and good enough for a country post office.

Used self service mailing and was very pleased for the after-hours feature. Took a little time to…read morefind it but good mailing features for such a small location.

The U.S. Post Office in Vint Hill is apparently an extension of the U.S. Post Office in Old Town…read moreWarrenton. The gentleman working the counter told me that he is out of that Post Office. This location is small - one window. But very under-utilized. I find that the Haymarket PO is always to busy - there is usually a long line. So I've started planning my trips to the PO as part of other trips to visit either the Vint Hill or Broad Run PO's. He told me that barely anyone comes in to this PO. I boxed and mailed a package, mailed two letters, and bought some postage stamps. Great service!

This Vint Hill post office, and the one at Broad Run, are my two favorites, even though they are…read morenot the closest to where I live. Both are small and underutilized, but service is always fast and friendly. They do not offer all of the services that the larger branches do, but for what I need, they are perfect. Please keep in mind that these small facilities only have one or two employees, so they may close an hour for lunch. Always check their hours before going around lunch time so you wont waste a trip.

Great variety of services offered. Thus us more than just a place to send packages. Great personal…read morecustomized services

From the owner: At Postal Plus we treat all our customers like family! So you know we will do our best to take care…read moreof any and all your needs. We offer a multitude of services like shipping, Packaging, handling, Notary, Scan, Fax, laminating, passport picture, same day delivery, copying and more! Come by, say hello, and learn what all we have to offer you!

I continue to come in here every so often. Mostly to get stuff faxed or photocopied…read more Verizon has an account with The UPS Store. Recently Verizon replaced my HD DVR set top box. I had to ship the old one back to them. I applied the shipping label they provided and all I had to do was drop it off in the same shipping box and The UPS Store handled it - no charge and no fuss. I will say their faxing costs seem a tad on the steep side. I know they are a business and need to make money. I had an 11 page fax to send out today - and I guess the charge is $1.00 per page - as I paid $11.00 and change. Might be time to consider buying my own dedicated fax machine! In any case, the folks working here have always been prompt and courteous in assisting me!

Bottom line...UPS stores are awesome...this one not so much. Customer service is important and this…read moreplace lacks it. I don't care that they charged me for a plastic bag. Any respectable business would and all locations do that. But the location in greenbrier, and all Fedex locations, and even the post office... especially during non-busy hours will. 1) take your label a fix it to the box or bag. 2) seal the box or bag. And often do it after you leave to make drop off of Thoes items super easy. Not this location...you will be met with agents who want to explain how things have to be closed and you are responsible to do it...even though they have a FREE TAPE GUN RIGHT BEHIND THE REGISTER. It would have been one thing had the location been super busy...but I was the only person in the store. They could have taken the 30 seconds with their tape gun in front of me and sealed it. Even had they said we prefer items to be presealed before you walk up...but since you are here and buying product here you go.

This was the quickest visit I have had at a UPS store. I brought in a package with a prepaid label…read more The employee scanned the label and gave me a receipt. The location was convenient.

Ended up going to this location after I was treated rudely at the Pentagon city location. Thank you…read morefor taking care of my shipping needs. The young man at the counter was excellent.

The Sudley UPS store has helped me many times over the years but in the last three months, Kobe…read moreespecially, helped me get critical and time sensitive documents scanned and faxed. He works quickly, efficiently, and joyfully. I've always had good experience with the staff but Kobe has been especially helpful in the last few visits.

I brought in 3 tablets to be returned to Amazon, along with 3 labels and 3 packing slips, all of…read morewhich showed and described the item the packing slip was to be included with. Somehow, two of the items were sent to the wrong places. I spent $11.81 for this store to mis-pack my items and send them to the wrong places. And so of course Amazon sent the items back to me, but now I have to pay an additional $5.99 per return to pick them up at a store instead of my home (UPS won't leave packages unattended at an apartment complex). So in all, I've spent $23.79 because a clerk at this location mis-packed my items. Pro-tip: pack your items yourselves. It'll save you money, time, and a headache.