This was the quickest visit I have had at a UPS store. I brought in a package with a prepaid label. The employee scanned the label and gave me a receipt. The location was convenient. read more

The UPS Store - Shipping Centers Near Me - Arlington, Virginia

Ended up going to this location after I was treated rudely at the Pentagon city location. Thank you for taking care of my shipping needs. The young man at the counter was excellent. read more

This is our go to for returning Amazon purchases! Easy, quick, efficient! We even found a close place to park. The staff is excellent and courteous. read more

Always helpful employees, even when it is crazy busy. Never had a horrible experience there. Nathan, for instance, just spent a lot of time helping me try and sort out a misdirected package. People here are efficient and go over and above to help out. read more

Lovely helpful people here. They work their fingers to the bone. I should know I bring them enough Amazon returns to justify the store's existence. Parking sucks. Beware. You're better off parking at the retail free parking behind CVS. That said, it's a good outfit with nice people. read more

Was advised to purchase tape and package my own return even thought the service I paid for clearly stated the UPS store would handle. Rep had a very nasty attitude from the jump and tried to belittle me. When I spoke to the manager to address unprofessional behavior by rep, I was disregarded. I got her name (she would only give me her first name) and called their corporate office to make a report. I will never conduct business here and have told everyone in my network about the disrespectful experience. If I could, I would give this place zero stars. read more

Friendly Staff, Great Experience and Cindy was great she was very helpful. parking is not the best overall, Thanks for your help. read more

Awful! They charge $2 for tape. Avoid this shop. I mean for one strip of tape. No exceptions and no compassion. Every other UPS store I have been to provides free tape. read more

The staff here are all rude!! You walk in they just stare in your face. They don't greet you or even ask how they could help. Must be poor training by the manager because all of the employees are this way. read more

They provided awesome notary, email, printing and fax services. In trying to close real estate deal the team was very patience and helpful with getting ttogether and properly notarized. I had plenty of area to sort and organize the documents. This all occurred in the midst of steady customers flow. I definitely made the right decision to come here. read more

For those who watched the beloved tv show 'Cheers' back in the day, this store is my Cheers! Where everyone knows my name and my dogs' names! I have had a po box there for over 10 years and have loved working with the team of employees who have cycled in and out of this place. Such good people who take really good care of me and my mail/packages. Highly recommend this place! Like anything, you get what you give! It is not just a package store, these are my buddies! I'll be seeing you this week I'm sure! read more

Signs all over the store saying how they can handle every "ing"--including notarizing. I waited 20 minutes, only to finally be seen and informed NO notary on staff. Seriously? Bare minimum customer service would be to post a sign informing people waiting around that the services you are advertising aren't actually what you are offering. read more

Usually everyone at this store is extremely kind but today when I went the salesman helping me out was extremely rude and difficult to work with. I would not advisor shopping here! read more

Friendly staff, quick service. Glad they were open on a holiday so I could get my package in the mail! The parking lots is often the worst thing about this place! Thanks for your help! read more

Hello, I went into ups store shirlington to return Amazon items, as I was gathering return labels on my phone, an employee by the name of Christy (red/burgundy dyed hair) was already agitated saying to her fellow employee (very nice guy w/excellent custOmer service) how it's just non-stop there saying she had other things to do. She raised her voice and rolling her eyes that I should've told her all the items was together, my phone was loading the return code, again her rolling her eyes. very nasty way towards me. I've been to this location many of times, never had an issue other than this female . customer Service skills are horrible. I will return BUT will not allow her to service me. read more

This review is not just about the store and its employees, but UPS overall. I tried to change a delivery location for a package. I needed it held at UPS location instead of delivered to the specific address because of the threat of theft. The store employees said they could do nothing to help me...even though the package is being delivered by UPS. Then I called the customer service number...WHAT A F#%^* WASTE OF TIME!! The "automated assistant" is apparently hard of hearing because it kept getting my tracking number wrong...no matter how many times I repeated it. And instead of connecting me to a live person...it assumed because it kept getting the number wrong...that I didn't have a tracking number...and hung up on me and told me to call back when I had the tracking number. Talk about frustrating!!! read more

No bin for drop offs. Have to wait outside. Not sufficient people working the desk. This location has gone downhill fast. Responding to the owners response: I never cut the line or acted disrespectfully. Who do you think you are making assumptions about who I am. Typical bad customer service is reflected in your response. Don't complain on here or to me about short staffing this location. That's your problem not the customers. Should not have to stand in 20 minute lines in the cold to drop off a pre labeled package. Shameful. read more

They move you through the line very quickly and are kind and attentive. Can get busy after work hours but alas that is sort of the way the cookie crumbles. They really do a great job speeding people through without sacrificing kindness. read more

This is my favorite UPS! Team is knowledgeable, memorable, and helpful in all of our UPS transactions. Keep it up!

Are use this location on shipping packages family or friends. I usually go in without a box or anything they handle the whole process they have the addresses that I shipped a regular saved makes it easy it's not the cheapest option but it's probably the easiest one The staff is always very helpful I will continue to use the parking can be a little tight but everything in Shirlington usually is read more

The UPS Store - Shipping Centers Near Me - Arlington, Virginia

The employees are friendly and provide great service. They always do their best to accommodate me.

This updated review is only regarding customer service follow up: After leaving the prior review, Mark at the UPS store contacted me by phone asking my opinions on what could be done to help remedy issues that have arisen during my time as a client. We had a conversation about inexperience of staff, organization and processes, and what the store was planning in terms of implementing training. I was impressed that this business cared enough to reach out. You don't see that often. Only time will tell whether the processes and organization improve, but this was a surprising and pleasant first step and I really appreciated the communication. read more

They were pretty helpful with helping us find the proper box size for our package! They scanned it in before we left, so that was great! The employees are helpful, I appreciate their customer service! read more

Shivan at UPS Shirlington was very helpful! Great service!

Shivan is an amazing employee! He helped me navigate the postal world and I was able to save money from his suggestions. I observed him go above and beyond for not only me but other customers that came in the store. I frequent this UPS often and it's great to see them add another caring member to the team. read more

Wow, I've been to this location 3 times and these guys are so friendly and helpful. Will continue to get my business! They go out of their way to make sure customers needs are met. read more

Last Wednesday (1/26/22) Virginia had THE HIGHEST levels of COVID hospitalizations for the entire 2 year pandemic. Friday (1/21/22) I walk into my (former) favorite UPS store only to be totally shocked by the two employees behind the counter with no masks on, not even chin masks-just NO masks at all, like there is no pandemic happening. This business is customer facing! Some of your customers are immunocompromised and very high risk of death from covid! And the lack of masks is concerning! Is this the new normal for this location? If so I will do my business elsewhere from now one. This is really, really disappointing to me. read more

I stopped by to send packages out. Lewis was my server and he was very helpful. Highly recommended

I went to this UPS today at 9:26am on 7/16/21. The lady with the dreads had major attitude. I ask a question but she act like she was bother by my question. I will never visit this store again very bad customer service. Now the other lady was very much of assistance just fail to tell customers that you have to pay for your label. read more

Its 5 additional miles to drive to the UPS store at Seven Corners and that is what I'll do next time I need to ship a UPS package. I found the experience here mixed at best. First of all they charge $1.50 to print a pre-paid label. I did not have that experience at Seven Corners. Second of all when I asked about certain types of packaging it was suggested that they did not have it, and I sort of felt like I was on my own to figure it out from there. Have encountered much smoother processes at Seven Corners and also Merrified stores. I get that they are seeking a way to make some profit with the label printing, but if it turns off the customer and chases me away to another store for all my future shipments does it really work in the end? read more

Most friendly ups store! Thank you for having speedy, friendly customer service every time I bring in a million packages to ship back!

I would highly suggest you do not purchase shipping from this store. If you read the negative reviews, they're mostly about very aggressive pricing practices. In my case, I went to UPS.com, entered all of the correct details about my package (weight, speed, etc). The quote was $13.75. I took my package to this store and they told me the total was a whopping $28.71. After confirming all of the details were the same, I asked why the 110% markup from the online quote. The employee just told me "we're franchised, we can make our own pricing." As a small business owner, losing money on S&H charges because this franchise is price gouging is a deal breaker. read more

I use UPS in Shirlington a lot, and really appreciate their speed and customer service. Recently was in trying to do a bunch of Amazon drop offs and Shivan was super helpful in getting me sorted!! read more

I visit this UPS Store regularly, and though it's often packed, the staff is very efficient at getting everyone taken care of in a timely manner. Shout out to Shivan, who is lovely and always helps me :) read more

Usually I don't have any issues here with any of the employees however today I was helped by Shivan & can I just firstly say he definitely has an attitude problem. Shivan made me feel like I was inconveniencing him even though there was no one else in the store when I came in. 0 customer service skills, he tried charging me for tape even though I make returns here on a weekly basis and Amazon returns do not need to be in packaging.. therefore I've never been charged for 2 pieces of tape. By pure luck I had a roll of tape & he almost had a fit because I asked him to borrow scissors as he was watching me rip up tape with my bare teeth. Then I finished with my packages and went back to the register where he was helping me when two other customers came in and he decided to help them first and have me wait. Okay. Then the machine was not taking my card and I told him there was nothing on the screen and he looked at me with disbelief like I was stupid and yelled what do you mean? Like just that Shivan.. nothing on the screen and again he was trying to help another person delivering packages even though that guy told him to go ahead and finish helping me first and Shivan got all flustered and told me to just tap my card however I told him my card does not have tap and he gave me a snarky "okay". Finally my receipt came out and he was helping the other guy because he couldn't wait 1 minute to finish my transaction and without moving back to my register he looked at me and said "ok grab your receipt". Just 0 common decency lol read more

So I walk into the store and the conversation goes like this: HIM: Yeah, what do you need? ME: I need to mail this. HIM: What is it? ME (in my head): None of your f#$@ing business, how does that sound? ME (what I actually said): Something for my mother. HIM: Yeah, I got that, but what is it? ME (again, in my head): None of your f#$@ing business, how does that sound? ME: A Gear Fit 2 and a magnet. He then proceeds to ask all my information - phone number, my address, the address I'm shipping to, everything...out loud and for everyone to hear. Luckily for me, he wasn't paying attention and I got to repeat it two or three times for each bit of information. How fun is that? Anyway, I didn't get to actually watch him box everything up (something I was charged $6 for) because he grabbed everything, slapped my receipt on the desk, turned and walked away while telling me the tracking number was on the receipt, then disappeared into the "back". I would have given it one star, but this dude is like this every time I go in here and his indifference is actually comical to me now. Thank goodness for consistency. read more

*edit* They refunded my shipping costs without me having to push the issue with anyone. Changed to 4 star even though I still won't get my stuff because that is true customer service you don't see in many places. *copied my review from google* If using international shipping do your own research beforehand. They don't check info before shipping. Attempted to ship calming oil for my girlfriend's dog in Mexico and they claimed it was fine to ship. After the package sat in a warehouse for over a month I recieve a call from UPS saying my package was rejected and it will cost the same amount I paid to send it out just to get the package back. According to UPS anything consumed by animal or human requires a medical waiver from the ministry of health. I'm not sure why that information wasn't provided before shipping or why it took over a month to make that determination but here I am about to lose $100+ from initial shipping and $150 of oil... read more

I followed a retailer's directions and took a package to the UPS store to return it, and they would not accept it or give me sufficient explanation as to why. The label said UPS on it. I was brushed aside. read more

I come here often and always found the customer service to be good until the last month or two. Yesterday, I was told I would be charged to tape a package unless I left a 5 star review on Yelp. Well here's the review, the new employees aren't t helpful or friendly, and they are unorganized and cannot find packages. Coercing me to leave a 5 star review is unethically and you should be ashamed of yourself. read more

I want to give a HUGE shoutout and say thank you to the staff here. I needed to send back a rather large Amazon item, but the original box disintegrated in the rain. I stressed for weeks wondering how I was going to send this back, but the store had a box big enough to accommodate the dimensions. They also made room in their store for it when another UPS store refused to take it saying they had too many packages to accept one more. The gentleman here unloaded the item from my car, and I went on my way as they packaged the item after I left. It was a huge weight lifted off of my shoulders as they took care of everything, and they were so sweet and respectful. Thank you! read more