I left a corporate recognition nomination on the UPS site but I just have to leave a review here for the public to see!! I had an extremely pleasant experience with one of their staff today. The associate's name was Mon'a and she was BEYOND helpful! I had an Amazon return to complete and it was a BIG order. Mon'a was super helpful and kind with getting the return processed!! She helped pack everything into an appropriate box size and made the return process super easy for me. She really didn't have to do all of that, but I appreciate that act of kindness! I was initially afraid to come into the store to do an Amazon return because I didn't have a box. And this one time I went to FedEx for an online return (non-Amazon), they gave me so much sas & krap for not taping up the box! I explained that I didn't have any at home and they said I should buy some next time and they even threatened to charge me for tape usage at their store. That FedEx experience was so traumatizing that I was afraid to come into a mailing office again! But Mon'a really changed that perspective for me. I felt confident to come back to this store again for future shipping services because she was so helpful! THANK YOU FOR RESTORING MY FAITH IN HUMANITY MON'A! :) We need more kind people like her in this world! read more

Very cold and unfriendly staff. Especially the young lady working there. Likes to snap at the customers. Being a little friendlier would go a long way. read more

Usually fast and reliable, but there's so many people using this stop it seems they end up getting backed up a lot.

They are friendly But they dont over night on Sundays Come on guys Your a business in a first world country act like it read more

They lied and said they couldn't use the box my return item were originally shipped in. Anything to charge $12.77 for an "approved box". UPS website says boxes can be reused as long as they are in good shape--which mine was. To top it off, the person at the cash register had quite the bad attitude. read more

The UPS Store - Shipping Centers Near Me - Arlington, Virginia

I came to this location for Amazon returns and I was very pleased. I was immediately greeted and helped with my package. The worker was kind and helpful. read more

The team was very efficient and professional. I highly recommend this location if parking can be found.

Went today to return a phone. Never going back to this location. The staff is rude. They act like it's bothersome to answer questions. When you do, the woman there gave smart rude response. So I drove ten mins away where I was treated with respect and received great customer service. read more

Fast reliable services. I used this location numerous times and the service is consistently great.

Thanks Tia for helping us to sent documents, she is patient and very willing to help! Overall it a good experience. read more

Extremely rude staff, in particular "Kat". Deceptive, inaccurate and misleading information provided to customer. Arbitrary handling of public notary services not in compliance with notary laws and anti-discrimination laws. This store coerces their customers into signing an arbitration agreement, and does not provide the print-out of the agreement despite having requested it. NOT privacy conform store: Public notary services are not being handled discreetly, improper handling of (sensitive) personal ID information. AVOID THIS STORE AT ALL COSTS! read more

Excellently run store! The female worker who oversees everyone always goes above and beyond. Thank you so much for the best customer service. read more

This store wanted to charge me 9$ to buy their box and 300$ to send 8lb 6oz of contents packed in said box. The package was going to Fort Worth Texas and there were no hazardous, fragile, or perishable products....just gifts. I was sending it 5 days before Christmas with no promise for arrival by Christmas. I understand it's the holidays, and mailing is more pricey. But this is ridiculous and a sad example of price gouging. I went to the closest US post office and was charged $33.65 for priority mail. The package arrived by Christmas. Come on folks....a 10x mark up????? No way will I go to this store again or recommend to anyone. read more

I have used this UPS location multiple times and was shocked to receive the service myself and my mother had today. We went in to drop off a package, already labeled, for my sister who owns a law firm. She has used this location for the past 2 years to ship items in a standard envelope with a shipping label. There has never been an issue. Today, we walked in to at least 5 people hanging out behind the counter. We attempted to drop off the envelope to which an individual named, "Charlie,"snapped that they don't accept packages in the mailer we've used weekly for the last 2 years to mail items. There was no apology for any misunderstanding and she proceeded to tell my mother she had an attitude when she tried to explain that we have done the same thing for 2 years with no issue. From that point as Charlie escalated, I asked to speak to the manager at which point we were told there was no manager. We finally had Charlie call the manager, named Kat, which prior to doing so she rudely said the manager will just tell us the same thing. Charlie then called the manager using her personal cell phone and then refused to give me her phone to talk to the manager directly. I asked if we could instead use the business line to call "Kat" and she said we could not because it was the managers personal phone line we were calling. At that point, another employee, Tia, intervened. She was highly professional and agreed that she would like to de-escalate the problem and that it was unprofessional for Charlie to use her personal cell to call the manager. We appreciate Tia's professionalism in this situation; however, Charlie should absolutely not be working in customer service and especially not at this UPS store. The treatment we received was horrible and at this point I am wondering if Charlie even called a "manager" or if it was just a friend of hers on the other line since we couldn't speak directly. I will make sure to raise this concern up the corporate ladder to ensure that nobody else receives treatment like this from Charlie at this UPS location. read more

Unfortunately your staff is not very well aware to give me these options. Your staff even accidentally wrapped the document without fully securing the envelope is closed. I was not made aware otherwise or given the option to have USPS vs UPS. In my defense, it has been 16 days and the last time I checked it is still under the US customs. And may I correct you, I did not choose the cheapest option for this delivery given the importance of the document. Rest assured I will deal with my credit card and still get the refund. I have done business with your store in the past and I did not have any issues. This is the first time this has ever happened. I am not the the one who may type a review on Yelp but I believe the public should be made aware about this. read more

adrián was a big help too me and my sister we barely speak english and he spoke to us in spanish to help us get what we needed done i appreciate the stores hospitality read more

Superb packing job for my art, arrived in perfect shape. Highly recommend shipping and customer service.

The UPS Team on Fern St is awesome! I frequent this store because of their VALUED CUSTOMER SERVICE. Tonight, I had a simple Amazon return... I can take you here... I can take you here... How are you doing today Sir? These were the instantaneous greetings I received when I first walked in showcasing their exceptional customer service! It was the Team of Ellie, Angel, Brandon all trying to help me out. As well as the UPS Truck Driver Randy with exceptional manners holding the door for me and sincere greetings. If I was looking to hire employees, these Team members are who I would want to hire. read more

They were so convenient with their location! Street parking is available using the Park Mobile app and is tight outside of their doors! The kind staff working here made my mailing process very simple and easy for me! I appreciate it, thanks! read more

The UPS Store - Convenient street parking with the ParkMobile app! - Shipping Centers Near Me - Arlington, Virginia

Had to do 2 returns at once and before I could blink Jasmine had taken care of everything! I was not prepared for such a good experience!

Rudest employees. So condescending when asking questions and trying to figure out how to process and order. Don't come here.

An excellent store. The mailboxes are convenient and the staff quickly sends an email when packages arrive. The staff is friendly and helpful. I highly recommend it if you need to ship something or would like a personal mailbox with a street address. read more

Appalling business practices. I brought an Amazon package to this UPS store and was told Amazon boxes are not authorized to ship since UPS has different packaging standards so I'd have to pay $25 to use one of their boxes instead. They told me Amazon is aware of this standard and Amazon is failing it's customers, not UPS. I called Amazon and they are sending a UPS truck to my house to pick up the package instead. I filed a complaint about this UPS with Amazon so they are aware their customers are being baited in to paying repackaging fees even though Amazon has already paid for the return and their original Amazon box should be acceptable. I'll never use this UPS store again and I feel bad for the employees who have to break this news to customers. read more

the service is great and Tia is very patient for our problems.the service is great and Tia is very patient for our problems.the service is great and Tia is very patient for our problems.the service is great and Tia is very patient for our problems. read more

This is a great location with friendly staff and plenty of service offerings. I want to give a particular shout out to Will Rovira for his extraordinary effort in helping pack some fragile content. He obliged me when I requested to watch him pack everything every step of the way while taking pictures. I don't know how I'd react in that scenario, but he made me feel a lot of trust in a process I didn't know I'd care about until this situation arose. Above and beyond! read more

This must be a horrible place to work. No one stays for more than two weeks and no one knows what they are doing. Lines out the door. God forbid you need to make a copy...no one will help you. Not surprised their ratings are so low. read more

Very bad second experience at this store. This is the nearest store by my apartment. But I haven't been back about several years after the first time horrible experience. This time I choose to trust the store again. I was wrong and shouldn't use their service anymore. This time they created a wrong shipping label and cause so many chaos. The manager has a good attitude to admit it their mistakes and sending back a new label to me. However, this is not the problem of wrong labels; it just so annoying and unprofessional. As a post office, you should train your employees the most important, necessary and basic skills to process the service.....it's not hard science it's just the basics skills to provide the service... While I am writing this review, my packages status is still unknown... I will never back to this store and use their services. They ruined my trust read more

WOWIE! Super positive customer experience + generous good deed = winning! Just came here a few minutes ago for a large envelope to mail a bunch of paperwork after picking-up dry cleaning nearby at Uptown. I only had an AMEX on me (no cash) and since the 79 cent transaction was too low to pay with a credit card, the gentleman manning the cashier comped me, paying the register out of his very own pocket! I was astonished! Impressed! Who *DOES* that anymore?!? Awesomely, delightfully, surprised :D read more

If i could give this store a 0 star i would. I never write reviews for anything but in this case i have to mention that this store has a very dishonest practice of scamming people out of bogus charges. This store #6199 scammed me out of $35 for an Amazon QR code return. I have reported this to Amazon and they reimbursed me the amazon charge and will be looking into the reason why I was not only charged for packaging but also packing services (which is covered by Amazon to begin with). I would recommend going to another UPS store or just going to Wholefoods to return in person. If they try to charge you for something, just go to a different location. While I support small business and independently owned franchises, I will not stay silent when one knowningly scams customers with bogus charges. read more

Katerina, the Lead Associate at this location, was incredibly helpful over the phone and in-person when I needed assistance with printing stickers that I made for a friend. She went above and beyond to help me figure out how to turn my project into a finished product, and she was super patient and kind while doing so. I'll definitley choose this UPS store for my future printing projects and shipping needs based on my experience with her. read more

Came in to return 2 Fios equipments. I generally have good experience at ups stores, but this place is definitely my worst experience, lady is rude and impatient read more

I was here twice in one week - once to return a box with a pre-paid UPS label, and the second for shipping an overnight UPS letter - and the two people I met could not have been any nicer. Noelle is fantastic and Runako had me laughing... my dog gives both of them the 4 paws up as well. Some of the older, less happy reviews, seem to be from a while ago, so maybe they have had a change in employees? read more

In my last recent trip, Brandon was such a huge help with his great customer service and I look forward to returning to this location in the future and would be sure to tell friends and family! read more

I frequent this location and the young ladies working there are always super nice and helpful. I have never had a bad experience at this location. Thank you for being so great!! read more

This shipping center just opened near the Pentagon City Costco and I am thrilled to see it. The staff is very helpful, pleasant and speaks clearly (in English, not sure if they are bi-lingual) and is willing to assist with your shipping needs including packing. The hours are convenient and the store is extremely clean. I would happily ship here again and will do so for all my holiday shipping needs. read more

The UPS Store - Shipping Centers Near Me - Arlington, Virginia

I've been in numerous times to return amazon items and Troy is always there to help me . The staff is always quick and friendly . It's a great location and I always seem to find parking right out front. It's also super close to all of my other errands . read more

I've been here numerous times and have always had an A-OK experience. I've both walked here and driven here, and I do recommend walking if you can due to limited parking in the area. I've usually interacted with the same worker each time, and he's always been friendly and helpful. The location is great since the USPS is a couple of doors down and sometimes they are often cheaper if you can ship through them. There's always a line, which is kind of annoying, regardless of what time you visit, so if you do drive and park, make sure to pay the meter and don't just expect to be in and out. read more

This store is AWESOME! The staffs are super cool, extremely helpful. Everyone is quite efficient:-) Definitely will get more service from here! read more

The UPS Store - Shipping Centers Near Me - Arlington, Virginia

Went to print something, and the computer rebooted. The only way to print was to put my credit card in. Sorry. It's self service. It's a third party. Thanks for nothing. read more

Customer service review: The associate who helped me today was great! I went in to buy packing peanuts, but didn't need that much. The bag was huge and I couldn't decide what to do. The associate offered to help with the package and so I brought it in. He noticed I had an item that needed bubble wrap, so he wrapped that up and then filled and taped the box. It was super helpful! He didn't need to do all of that- he could've just sold me the big bag and sent me on my way. I will certainly go back to this location in the future for my packing needs. read more