Went to UPS Kingstowne Center Dr. to drop off Amazon return package. There was a long line for the services around 3:30 PM. One of UPS associates ask if I drop off something and I said yes. Then, he said there was a scanner in the back and I've tried to scan the Amazon return QR code sheet and it did not work. So I've asked the guy for help. He looked at me once and kept writing something. Other people on the line said he should help me, but I was hesitant to go back to the my previous spot on the line because there were 5-6 people waiting on the line. Then I asked people if it's okay to stand back on the line and they said it's okay. THIS UPS CENTER ASSOCIATE WHO WAS SUPPOSED TO HELP CUSTOMERS DID NOT HELP AND PUT THEIR CUSTOMERS ON THE INCONVENIENT SPOT. Either they could say, "Please go back to your spot. Will help you in a minute." or "Can you accept his dropoff package?" Their scanner machine kiosk did not work, but their scanner on the counter worked. I think this UPS store was below par as Amazon Dropoff center. ---------------------------------------------------------------------------------------------- I appreciate your follow-up on the issue. No one told me on that date to stay on the line. I stood up near the line and waited for direction and no one told me anything. I don't have trust in your workers, but at least you as an owner checked what happened and explained what happened in the store and shared what you heard from the employees and I appreciate that. So I will try to visit the store again when I have a chance. Updated my review as well. Thanks. read more

I'm a regular customer at this UPS Store location, or shall I say I USED TO BE. As of today, I will no longer do any transactions there. I stopped by to drop of a "no package or box needed" return for two items, (from the same order, same QR code), that were shipped to me seperately by the company. When I took them into UPS to make the return, in the same two packages they came in, Chris (the store owner) told me I had to either purchase a box large enough to put both items in or go package them myself in the same box. I knew that wasn't true, but to avoid a hassle, I went back to my car, combined the packages and returned to the store in less than 10 minutes. Upon my return, I was assisted by a different person. I explained the situation to the individual assisting me and asked if it was necessary for me to package both items together and he said NO! I knew that to be the case, but wanted to confirm. (NOTE: The regular staff at this location has always been very helpful and professional). This is the second incident I've had with Chris--he was very RUDE a couple months ago when I visited the store to process some returns. I didn't feel the need to write a review at that time; even though I didn't appreciate his unprofessional attitude, I chalked it up to him having a bad day. Yet here we are again! This type of behavior is unacceptable and will not be tolerated. I have no problem taking my business elsewhere. read more

Alexandria, VA - I had a return package to drop off that was labeled UPS innovations. Two employees were working and I was next in line. Service was quick. Employee let me know though the package was labeled UPS it was actually for the US Postal Service. However they would be glad to take it I appreciated this as now I didn't have to make another stop. Thanks so much UPS store. read more

They are so fast and helpful at this UPS. And professional, I take a lot of business here and I'm so glad they are part of my team to help me get things done. read more

I have business that requires me to notarize deeds. I can need anywhere from 3-6 stamps on one doc. It was $5 per stamp and now it is $10! My last deed cost me $70.00 to get notarized! You think they would have a max cost per doc! This is insane. This location was super convenient. Such a bummer. The great thing is that the UPS store in old town still charges $5. read more

I needed to do a couple of things that were pressing, and my usual go-to office store is so far away, so I came here because it would save time. I needed to scan a document that was needed by my credit card company. I also had to print out two contracts for my own clients to sign. And as luck would have it I didn't have my laptop on me, so I had to rent their computer in order to double-check my client's information online. I finished all of my tasks in less than ten minutes, and I think that the scanning took the most time. I've been utilizing office stores such as this one for 10+ years because I figured out a long time ago that it's more cost effective and efficient to not purchase a copier or printer. It's the maintenance aspect when owning these devices that drives up costs. Getting things done here was straightforward. read more

The UPS Store - Shipping Centers Near Me - Alexandria, Virginia

Went to have notary..... Obvously Godi did not want to be there! She was extreemly curt and being a smart a$$. I had to ask for my receipt, she hands it without saying a word. No goodby, no thanks, not even kiss my a$$. But I know if she did say anything, Im sure of what it would be! read more

They just tried to charge me $125 for irregular packaging and fuel surcharge. I drove down to staples and shipped it via ups for $75.

This UPS store is located in Kingstowne, in the rear plaza off that is closer to the Van Dorn and Kingstowne Blvd. I liked that this particular location is open on Sundays! They offer various shipping and delivery options available, and the staff are friendly and super efficient, making the lines move quickly. Parking is plentiful in the small plaza, and I love that you can be in and out in a couple of minutes (or less)! +opened on Sundays! +located between Dairy Queen and My Gym +friendly staff +fast and efficient service! read more

I'm don't know who the redhead behind the counter is, but she was so patient and kind to me and I was being obnoxious and asking for a million things. Very good experience. read more

The reviews speak for themselves. SSSSLLLLOOOOWWWW and they won't let you just drop off an item that is prelabeled, ready to go and not needing a receipt when they have a long line. It's annoying and unnecessary how terrible slow and inefficient they are; I presume it's the manager (tall dude with dark hair) that told me to just stay in line after I asked if they have a drop off area, much like any other usps and ups store. They have a pile of usps packages over flowing, just lying on the floor... do they really care that much about "checking" my box or do they just care that much about wasting time? Hmmm! Responding to comment: no one was asking to jump the line. Like other stores, you can have a drop off location that serves those customers that simply need to drop off and alleviate waiting in line unnecessarily. read more

This business lacks integrity. I went in to get an urgently needed passport photo yesterday. UPS took my photo and charged me for shipping and a bubble wrap package, even though they know they can't deliver to PO Boxes (the passport facility is closed due to covid). I have to go pay for a new photo and new shipping and packaging at USPS now as the recently sent photo will not be returned to UPS until it is too late and my trip is coming up quickly. I need to go pay all of the money again at USPS. Basically they took advantage of me because I didn't know better. Please save yourself the money and hassle and go somewhere else. read more

November 3, 2021 - arrived at UPS store in Kingstowne Center - greeting by a young man, Stephen, wonderful personality and exceptional customer service! I came in with my sister to mail a couple of items that were rather odd shaped and Stephen took it in stride - Stephen was that customer service that is so needed today! The store was organized and Stephen and the other young man working with him was knowledgeable, quick and very polite - One of the best UPS stores that I have been into!! read more

They don't have the most attentive staff (usually they spend time on their cell phones on talking amongst themselves before helping you), but they get the job done. I have returned several packages there via Amazon and I've never had any issues with the actual services. And I figure that's what's most important! read more

I went to UPS to have postage put on three 9 by 12 envelopes. I said to the guy I want to MAIL these . They charged me$11.98 each. I'd never mailed from there (always gone to P. O.). I needed to get shredding done and thought I'd do mail too since I was there. Big mistake!!!! I left thinking it was my mistake, and they don't do regular mail. I saw a neighbor and told her I was in shock because it cost me $11.98 each to "mail"three envelopes. She said I had been ripped off as they DO do regular mail. It's too late now and I'm out the money but beware and make it clear what you're asking for. I'll just go to the post office in the future. Never again UPS!!!!! Zero stars. read more

17 August 2021 review. Store 3532, Kingstowne. Horrible. Was in tears by the time I left. I just needed UPS ground and an adult signature required. I'm an eBay seller. Sending a piece of jewelry through the mail. I asked for the adult signature required and ups ground. The employee "manager/Keianno" grilled me on the item, the specific value, and told me I needed insurance $50. In the meantime he (the manager) typed in the wrong address and didn't put in the adult signature required. He got everything wrong. I asked to see the receipt or label that shows I got the adult signature required. He had to wait for the other worker as he was a deer in the headlights. I asked the other worker to check what the "manager" put in the screen for the signature. He said it was signature required. I said I asked and am paying for ADULT SIGNATURE required. The coworker had to change it to adult signature required, as the "manager" didn't know how. The "manager" told me to sign in two places without asking me to check the address. by this time I'm flustered and upset. A new label was printed that said adult signature required at the bottom. They had told me I would get nothing that showed adult signature required in writing. I said LOOK all I NEEDED IS AT The BOTTOM on the label!!! It says adult signature required, that's was I needed to see"! (eBay requires proof of address accuracy and signature required in case of issues). I didn't need to be there for 40 minutes with the clueless employees. I got home and just looked at everything and saw the address was WRONG. So I called them and begged them to change the address as the street and city were put in wrong by the "manager" who was too busy trying to up sell me the $50 insurance, they didn't care about the address or adult signature required I asked for. All they cared about was squeezing another $50 out of me. I told them they got the address wrong and they said it was MY FAULT, my fault he couldn't read the correct address on the box I showed him (see photo on right, the handwritten address.) I drove back after I called them to be sure the address was accurate as this item was $1600, asked to speak to person correcting the address for my peace of mind since they were completely incompetent before. Two different people were there. The heavy set woman with dark hair and glasses yelled at me to "GO HOME" it was being corrected, I asked for her name and she refused to give it to me, saying it was private information. In tears again, I left and was stopped by another ups customer who said the woman was totally unprofessional and rude to me. I told UPS (Kingstowne) right before I left the service there is HORRIBLE. Their priority is not accuracy it's getting as much $$$ as they can, as we all know there are service problems everywhere due to Covid, and the employees have the upper hand with impunity. The last time I was there, I needed to get a label printed out since my printer broke. I was yelled out by the same dark haired women with glasses, and laughed at by the blond employee, as initially I was unable to send the label to them as there is no internet connection in the store, they told me to leave so the connection would be better. One told me to change my internet to be off the COX then it would work. It did. The pepper was printed, while the blond laughed at me and said to find the paper on the printer hahaha. Lovely...thanks UPS. I guess I need to find another ups location that values their customers. Employees have the upper hand and there are too many packages to handle, thus, their customers are treated like garbage. *I believe the UPS drivers are awesome and also the warehouse employees who are involved after the store sends it out. Reliable and hardworking. read more

See all

It is very convenient for me to send my packages. They are reliable and till now I have never had an issue. Sometimes I use their printer to label my packages and they really help me in it. The staff is friendly and environment is clean. Perfect place which I trust. read more

Terrible customer service, dirty store, lazy management. Sadly, it's the closest to my house but I'll drive a few extra miles for better service. Don't waste your time and money here. read more

First issue they up charge you dramatically! Second issue is they are very inconsiderate with your items! My item cost over 65.00 to pack and ship and arrived damaged. When I got photos of the item you can clearly see it was packaged incorrectly. Avoid them at all costs!! read more

Went there to print some forms I needed for work. There was a pretty long line but it went fast. The guy who helped me was patient as I didn't know what I was doing and helped me get done what I needed. Highly recommend. read more

These folks really went above and beyond to get a print job done for me while dealing with a reduced staff situation. It was a last minute request from my boss and time sensitive. The finished product looked great and the price was reasonable. Staff is very professional and skilled. This isn't the first time I've used their services and it won't be the last. read more

Finally decided to drop some stuff off at the local UPS store and also step out into civilization... Rudest guy ever!!!! So condescending and unhelpful. I told him that he was condescending and he tried to be helpful after that but I decided to take the time to go another UPS store since I had to print out labels. read more

I just got some documents notarized on a Saturday. Very pleasant staff. Quick turnaround. Great experience. Thanks much. read more

Every time I go into this store I leave feeling very frustrated. Chris is nice, however, the other guy is VERY rude to all customers. Honestly he's a jerk, I'm not sure how he stays employed. Avoid this location if possible!! I find it funny that any negative post the "owner" comments asking for more information so they can address the issue - problem is...I've don't that and it does no good. The Chinese guy is rude beyond believe and should NOT be working in customer service. read more

This is a horrible location, between the rudeness. Also, the slow pace of the team. The manager literally waited until the line was almost out the door. Before he felt it necessary to intervene and help the line go down. This is my second occurrence coming to this location with hopes things would change. Yet, they still haven't. Please stay away from this location. I pray UPS close this location. I've learned my lesson, I pray that others aren't scorned like I was in this second visit. read more

This store has lost several of my packages and incorrectly identified others as being delivered or received. Tall white guy gives off energy as being the kid who was bullied in school or last one picked on the playground. read more

I am so glad this place exists. The employees are wonderful. They get you in and out as efficiently as possible. Whenever I've need something mailed, scanned, faxed, packaged, etc. they got it done for me with no problems. The place is always clean and neat and everyone is wearing a mask because of Covid-19. read more

The worst UPS store I've ever visited. Walked in and the representative pointed, not asked, me to put a label down. Then I asked if she could tape the top of the rug before I left. She said no, but there was tape right behind her. By this time I was really getting annoyed. She mentioned that she wouldn't be spoken to like a child. The same person who pointed and had a surly attitude??? Give me a break!! I typically go to the UPS on Duke Street. Staff are always helpful and polite. I see why they have one star. If I could give zero I would. Next, I'm posting on Next Door to avoid this location!! read more

I walked in two minutes ago with the very simple task of dropping off a pre-labeled package. A fairly tall customer service rep walked right past me. Didn't acknowledge me. Didn't say-I'm helping someone else and I'll be right with you. Just totally ignored me. When he did help me, it was a breeze. But still--is a little customer service too much to ask for? read more

Buyer beware. While I appreciated the friendliness of the staff they added an additional $17 to the cost of shipping by putting some of the smaller gifts in a plastic envelope ( telling me that they wouldn't get lost in the packing peanuts) and another item that was packed in bubble wrap in a plastic package "to ensure it didn't break." These were Christmas gifts and with Christmas a week away the staffer told me to do 3 day service to ensure they got there (ok made sense) but I was in shock when it cost me $110 to do so. It wasn't until I read the receipt that I saw the charges for the plastic envelopes. I would have really appreciated it if I had been informed that there was a charge for these envelopes. I would never have used them if I knew they were $9.49 and $7.35! read more

This store has horrid prices and horrid attitudes and service. Charged over 5.00 for 13 pages of black and white regular paper, have me attitude about AARP discount and when I said Staples, Fed Ex all charge 14 cents for copies, was told to "go someplace else then, that's our prices." I will never set foot in that store again. One star because I can't post unless I choose a star. They deserve zero. read more

I would give it a zero but that was not an option. I paid on a Friday over $150 to have a package with medicine sent to me overnight. I did not receive the package until Monday midday. I called the store and they said that all packages were delayed because of a storm. However they never said anything about that when it was mailed. I asked for a refund for the overnight payment but was willing to pay to have it normally shipped. The manager I spoke to was rude said they were not in the weather business, would file a complaint and hung up on me. I called the next day and they said no claim was made they were not in the weather business. I actually said you ship things but do not pay attention to weather events that could delay shipments? They said they were only a packaging company. I will NEVER use this business again. I over paid for a service I did not receive and dealt with horrible customer service. I do not recommend them. read more

Very impressive customer service! Donnie is the manager there and helped me with a lost package when UPS said there was nothing they could do. I've been going to the store for years and Donnie has always been helpful! read more

I read all of these negative reviews and was really apprehensive about going there. They were wonderful!!! A young man greeted me when I walked in and assisted me right away. I have never written one of these reviews before but had to now after reading all of the bad things people were saying. They could not have been nicer, more polite or helpful. Carolyn K. read more

I am always disappointed when I drop off packages at this store. The store is a mess with packages everywhere. Last time I was there, there was a line of about 10 people and the 2 people working were helping a man find some packages that he said might not have been delivered yet. Everyone was just standing there waiting. The package that I did sent was not received until 1 week and 1/2 later, so I am wondering when it was actually picked up from the store. I would recommend going to another UPS store. read more

This is a phenomenal place! Great customer service! Gwyn is amazing. So fast, friendly and and great at her job. Will be coming back again for sure for all of my shipping and printing needs. Well done. read more

I use UPS often for work and personal...both times I've been to this store the staff is rude and unaccommodating. I left today as I did not even want to deal with that nor spend my money with such an establishment. Pass on this place..hit the next UPS store...one in Old town is amazing! read more

What a horrible customer service! Went to pick up a package and the Chinese looking guy almost threw it on my face. Since the moment he asked me what I needed... this kind of people shouldn't work in customer service. I'll avoid this place forever. read more

Found the staff to be super helpful as I searched for barcodes in my emails. They were patient with me and genuinely kind. They tried to troubleshoot with me in looking up return codes from companies. Definitely appreciate the great customer service! read more

The UPS Store in Kingstowne doesn't know the meaning of customer service. I think the people that work here forgot that they should be bending over backwards to assist their customers. I showed up just before closing and they had already closed the door and wouldn't let me in. All I needed to do was drop off a package. It would have taken them 30 seconds to accept the package. But instead, they said no. Wow! It's merchants like this that need to go out of business, and move over for merchants that are customer service oriented. read more