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    The UPS Store

    3.8 (12 reviews)
    Closed 8:00 am - 6:00 pm
    Updated 1 week ago

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    3 years ago

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    Local

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    2 years ago

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    Local

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    3 years ago

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    3 years ago

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    6 years ago

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    7 years ago

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    7 years ago

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    8 years ago

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    6 years ago

    Every time I go for an online print order, they haven't finished regardless how long ago I placed the order.

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    12 years ago

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    11 years ago

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    Rodger J.

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    11 years ago

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    Ask the Community - The UPS Store

    The UPS Store

    The UPS Store

    (55 reviews)

    Went to UPS Kingstowne Center Dr. to drop off Amazon return package. There was a long line for the…read moreservices around 3:30 PM. One of UPS associates ask if I drop off something and I said yes. Then, he said there was a scanner in the back and I've tried to scan the Amazon return QR code sheet and it did not work. So I've asked the guy for help. He looked at me once and kept writing something. Other people on the line said he should help me, but I was hesitant to go back to the my previous spot on the line because there were 5-6 people waiting on the line. Then I asked people if it's okay to stand back on the line and they said it's okay. THIS UPS CENTER ASSOCIATE WHO WAS SUPPOSED TO HELP CUSTOMERS DID NOT HELP AND PUT THEIR CUSTOMERS ON THE INCONVENIENT SPOT. Either they could say, "Please go back to your spot. Will help you in a minute." or "Can you accept his dropoff package?" Their scanner machine kiosk did not work, but their scanner on the counter worked. I think this UPS store was below par as Amazon Dropoff center. ---------------------------------------------------------------------------------------------- I appreciate your follow-up on the issue. No one told me on that date to stay on the line. I stood up near the line and waited for direction and no one told me anything. I don't have trust in your workers, but at least you as an owner checked what happened and explained what happened in the store and shared what you heard from the employees and I appreciate that. So I will try to visit the store again when I have a chance. Updated my review as well. Thanks.

    Alexandria, VA - I had a return package to drop off that was labeled UPS innovations. Two employees…read morewere working and I was next in line. Service was quick. Employee let me know though the package was labeled UPS it was actually for the US Postal Service. However they would be glad to take it I appreciated this as now I didn't have to make another stop. Thanks so much UPS store.

    The UPS Store

    The UPS Store

    (50 reviews)

    Veronica is SO lazy! Pretty sure they are charging companies for shipment when they're not shipping…read moreanything. I took a small box in and had a scan code that was prepaid. After she scans it she decides to tell me that I need another box as she can't ship it in the box it was in. So I told her I would get my own box. Two days later I go to a diff UPS store and they tell me that THIS store processed my label so I can't use it anymore??! The UPS rep told me that this ups store needs to go into the system on the date I went in and use the last 4 of the tracking and cancel the transaction. I called this store whilst in the other UPS and Veronica answers telling me to call 3 hrs later when a manager comes in. I asked why she couldn't do it? She's says she doesn't know how...so I tell her how. She responds with 'we have 8 diff systems' I don't know which one. How do you as a UPS employee not know how to go into the system for a simple cancellation you should've done in the first place?

    Not sure what was happening. Weird vibe in store. Person who helped me mumbled, talked too softly…read moreto hear her well, and frankly sucked at communicating her wants or needs from me. Then the manager started sticking up for her saying what a good job she was doing when I expressed confusion at what I was being told. Huh? Think I'll try somewhere else next time. I have no confidence my packages will be processed correctly. And I left slightly weirded out.

    Craters & Freighters of Washington DC

    Craters & Freighters of Washington DC

    (17 reviews)

    Hired C&F to pack and ship family heirloom furniture to TX and AZ from MD…read more The collection included About 20 pieces including a bowed front glass China cabinet, framed mirrors, tables, chairs, bookcases, and accessories in excellent condition. Overall it was an excellent experience- really impressive performance really. I've previous top- notch experience with C&F so my expectations were already high. Yet to say they super exceeded my expectations this time would still be an understatement. The pickup crew was professional which instilled confidence. Communication on shipment status was good. Their advice on how to prepare, ship, and insure was valuable.......overall, just as you'd expect from a quality organization. There was a delivery issue- not C&F's fault- yet they stepped up to take care of it. Wow! This was a big deal as it demonstrated how committed C&F was to customer satisfaction. Incredible really. Even Dave L. called afterwards to check on my satisfaction. Wow! As for value....... The quoted price was accurate, and they waaay over delivered IMO. So, I'll continue to trust C&F without any concerns. Thanks C&F I'll be back

    We recently used Craters & Freighters of Washington to ship family China to our daughter in St…read more Paul, Mn from Northern Va. What an excellent company to deal with, from the initial online quote request to the final delivery of the China! We had online updates throughout and the office staff could not of been more helpful.

    The UPS Store - shipping_centers - Updated May 2026

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