Not sure what was happening. Weird vibe in store. Person who helped me mumbled, talked too softly to hear her well, and frankly sucked at communicating her wants or needs from me. Then the manager started sticking up for her saying what a good job she was doing when I expressed confusion at what I was being told. Huh? Think I'll try somewhere else next time. I have no confidence my packages will be processed correctly. And I left slightly weirded out. read more

Veronica is SO lazy! Pretty sure they are charging companies for shipment when they're not shipping anything. I took a small box in and had a scan code that was prepaid. After she scans it she decides to tell me that I need another box as she can't ship it in the box it was in. So I told her I would get my own box. Two days later I go to a diff UPS store and they tell me that THIS store processed my label so I can't use it anymore??! The UPS rep told me that this ups store needs to go into the system on the date I went in and use the last 4 of the tracking and cancel the transaction. I called this store whilst in the other UPS and Veronica answers telling me to call 3 hrs later when a manager comes in. I asked why she couldn't do it? She's says she doesn't know how...so I tell her how. She responds with 'we have 8 diff systems' I don't know which one. How do you as a UPS employee not know how to go into the system for a simple cancellation you should've done in the first place? read more

My local UPS store and the one I frequent most often. I have never had anything but positive experiences and quick turnaround times. The staff are helpful and considerate. service is great. read more

Really need to work on their customer service. I understand the service industry is not always fun, but your job is to scan barcodes, take packages, and ship stuff. ANDRES decided to yell at me in the store... (yes, Andres, I told the employee scanning the barcode on my phone, "hold on I will get you the package" {as it was heavy and on the floor} and when he rudely asks me, "where is the package" and I respond, "I told you I am getting it for you"), you do NOT yell at me from across the store. I even asked to speak with Andres on the side to clear the air and his response was beyond ridiculous and condescending. I told him to review the camera so he could see what happened. Until that owner of this store, who, by the way, didn't bother to call me back, decides to step in and do some training, I would advise you avoid this location at all costs. Not worth the attitude. Even though those amazon returns only pay around $1 each, that money sure does add up. Read all the reviews...the attitude and treating customer like crap seems to be a common theme at this location. **FULLY EXPECT THE RESPONSE FROM THE STORE CHANGE WHAT HAPPENED** read more

All of the employees were amazing especially Annie and Andre's they went above and beyond, were so friendly, efficient and answered all my questions. Will definitely be using them again for all my shipping needs. read more

Have been to the store on Richmond Highway a few times and always had great service. The last two times including today's visit was a disappointment. The woman working was very rude and lazy. She wouldn't touch my package and had me got my own pen and put it on the scale myself not wanting to handle the package and then asked me to put my pen back in the holder on opposite counter. No issues using her cell phone! UPS needs to screen their personnel and teacher them customer service skills. Thank you for reading my review. read more

Not sure why you just responded to my one star review seven years later. But I find it extremely telling that Lauren T and Pete V have the exact same five star review verbatim of your UPS Store. While I am not certain, it seems likely you asked people to pad your reviews because your previous customers all hate you. I remember how much of a nasty individual you were seven years ago. My review was 100% truthful and forthcoming. I did nothing more than clutch my package while waiting in line. You treated me like garbage in an exasperated voice to put it on the scale. That kind of vitriol is why people don't like you. It was a horrible idea to respond to my review now with a trite "We appreciate your business!" It is more likely this was a sort of "bless your heart" retort, which I like most normal people don't appreciate. I also hardly ever give one star reviews. But you are just that special. read more

The UPS Store - The exact same five star review by Lauren T and Pete V to pad his reviews. - Shipping Centers Near Me - Alexandria, Virginia

The store at Fort Belvoir is great The woman is friendly, efficient, and gave me a box, let me use my own tape s I would not be charged.

I needed to send an important letter/gift to a friend who is about to be deployed soon. I tried the post office, but they were closed at 5 pm. I tried a 2nd location, but it was closed. I was desperate and noticed this UPS store closed later in the evening. I don't know this part of Alexandria at all and got lost per an older gps system. The staff member at the store talked to me and guided me to the store location. Once I got to the store, he took care of my transaction really quickly. He made my night telling me that I had plenty of stamps on the letter. I didn't have to put any more postage on the envelope. Everything was all set to send the letter off, and I was quite relieved. Based on the customer service I received here, I would definitely recommend this UPS location. read more

Dear Sir, Had the associate been willing to scan my code, none of this would have happened. I walked in your place of business and that is exactly what I asked her to do, which my code prominent on my phone, to scan my code. She sad she didn't know how to locate the confirmed receipt and would NOT scan my code. It doesn't make much sense that I would drive there, refuse to let her scan the code and then come home, call and ask you to scan it??? I also asked her to call someone who could talk her through the process, while I was in the store. She told me she had already tried calling for help twice that morning and had gotten no answer. She did kindly look in the boxes there and see the returned item was not still in the store. When I called back to the store, you yourself told me she was not trained to look up prior returns. Please tell the truth for others. I never refused for your associate to scan my code or offer help. read more

Great customer service, friendly staff easy in and out my experience was awesome I would definitely recommend this place versus the post office. The post office can learn a lot from them but then again, what do you expect from a government agency? read more

This place is horrible. The customer service is nonexistent, the cashiers are rude. And tonight they decided to close early. I arrived at 6:59 and the door was locked and they refused to open it. Your hours clearly say 7 PM! read more

The only thing saving this store is location, the service is always difficult. There's always a need from the employees to find a way to say "no" and try to sell additional items from the store. Last time was an entire roll of tape for a small amount needed, today was a box or bag to ship a 2 pack return. I don't need to purchase a box to return a box to amazon...that's counterproductive guys. If you've got the time, visit another until they get customer service issues trained and resolved. read more

A little bit about me. I'm a quiet woman that everyone says, "You act too nice." I found out the store closed at 3pm. I walked in at 2:48pm with 5 small, immaculately wrapped returns for Amazon, only needing a scan. No one was there but the three employees. An employee, I've seen before walked up fast and fidgety (I know his name - refraining) and says, "I'm going to use this computer but if it shuts down at 3PM, I'm going to leave." I did not respond. When I didn't respond, a second employee walks up (not looking at me and in a tone) says, "we ask you to be mindful of the time we close." It was 2:48PM when I arrived. They close at 3PM. They were Amazon scans. What has happened to having a modicum of niceness to a guest? 2 stars because... I don't know why. I guess I'm too nice.. (After their attempt to write a response, I've now reviewed this at 1 star.) On 12/27/21, the store wrote a response you will see below. It's interesting because I have no time or desire to write reviews, and it would have been nice for the owner to acknowledge with an apology. The store was in their operation hours. It was not 3pm. They took this moment to make me feel unwelcome. You can see from the other reviews, there is an issue of unkindness at UPS on Richmond Hwy. read more

I went in needing assistance and was treated extremely rudely by the owner. He berated me and told me my business wasn't welcome because it's a free return to Amazon and he wasn't making any money. I got frustrated and instead of politely attempting to assist me this man got in my face and even swore at me using the f word. I will never use this location again and advise everyone needing help to go somewhere else. read more

The UPS Store - Stay Away - Shipping Centers Near Me - Alexandria, Virginia

Poor service, employees are rude and unresponsive. Not a single welcome or smile. Bad experience

To get your s*** together I bought a package it said it'll be here one week two weeks later it's not here and then you say it'll be here in one more week but instead of adding less days you keep adding more days you seriously need to get your s*** together if this is how you're treating your customers read more

The UPS Store - Shipping Centers Near Me - Alexandria, Virginia

Theee at several poor (but entertaining) reviews of this place. Raced there on a Sunday Morning and found a super clean store with a super friendly and knowledgeable staff member behind the counter. Took care of us quickly and correctly. So I had to ask Jason about the poor reviews... "Poor reviews? What for?" He asked. I told him about the reviews of the mean old man and he was like, "yea, that's the owner, and he doesn't put up with customers who don't know what they are doing." My recommendation is that this storefront is tops, but If the old man is there, make sure your stuff is squared away or it's, "NO SOUP FOR YOU!" read more

This is my go-to UPS store. The employees are always super helpful, very quick, and pleasant to interact with. Highly recommend this store.

Mannnnn o day!!!! ANDREAS YOUR THE MAN!! Mr. ED you are Fantastic as well! This store has really came up through the years and the team work of it makes the dream work! They always go above and beyond customer service and always assisting as much as possible!! Im glad that we can finally have Real people with great personalities on old Rt 1.... Believe me the service in this entire area has flopped .... Big time! And seems no1 speaks english anymore lol.. keep doing what you all have been doing only people with no lives come here to complain about a service store read more

Had to return an oversize item to Amazon. Set it up on Amazon website and, in effect, paid a extra fee for UPS to pick it up. This was 6 days ago. UPS came by to leave a shipping label stuck on the front door but did not pick up the package. They would not/do not answer their phones or e-mails so I had to call Amazon directly. The Amazon guy was great (as Amazon always is) and said they would take care of it with UPS. My own limited experience has always been that FedEx is better. read more

price gouging 12$ for cardboard box. (3$ at home depot) jason told me that the box was 6x6x48 but the out side of the box is 7". cardboard is not 1" thick. no military discount for veterans. my measurements were 6.1 on the measuring tape but he has to enter 7 because his boss would get mad. "I do what I'm told I just work here". you know who else just blindly did what their boss told them to do ? The nazi's. They rip people off don't care about customers and just want your money. Poor excuse to rip me off for every penny they can. unethical and morally wrong place. highly do not recommend. read more

I went in for some small shipping needs and Jason went above and beyond with picking out the correct size box and explaining to me all of my shipping options. He even gave me a bunch of info on mailboxes after hearing about my move coming up. All around great employee and place of business. 5 star. read more

I went in there recently and this guy, it was Gus I think? He was super helpful and really made things quick and easy. Definitely returning for any packaging I need done in the future read more

This UPS store is utterly TRASH! The owner is rude to customers! I frequent this UPS a lot to ship items. I WILL NO LONGER GO TO THIS PARTICULAR ONE. The employees are very helpful and courteous but the owner is a jerk and very unprofessional!! Find another UPS store for your services PLEASE!! read more

Amazing service from Mark & Andres. I'm grateful for the awesome service. They went above and beyond. I visited another UPS store, that was terrible service that I received. Here is like all the way 100% all around. Grateful that I came here. You will not regret that awesome service receive here. read more

I am a regular at the UPS store and know Ed Reid (the owner) since 2001 -- when he opened his store. He and his crew are always courteous, very professional and there to help. Over the years I used all his services. He goes the extra mile when it comes to customer service -- an example: he personally calls me at closing time and informs me about an error on my UPS label on my box. My customer needed the contents of the box the next morning or it would have stopped production. But no, Ed held the UPS driver and extra 5 minutes until I got there and addressed the error and off it went. It would have cost me a lot of money to fix it after the fact. Thanks! read more

Everyone were right. I thought to myself how bad could a service be? I'm just sending a package. NOPE! I walked in no one seems to be there. I screamed hello? And a heavy set girl walking from outside probably smoking seemed rather annoyed. "What do you need?!" She said. I pulled back in shock and said " oh, I was hoping to send a gift card. She said," fill this out and pick an envelope" I'm like oooook. As soon as she rang me up in a hurry she just walked back to the back without having me walking out the door first. I actually had several question to ask about sending package to Thailand but I think I'll just take my money else where. read more

Definitely the worst UPS Store I have been to. The older salesperson is extremely rude. Every time I ask for a receipt he makes a big deal out of it. I will never go back to this location and will be sending a complaint to corporate. read more

Based on the advice from the local UPS depot, I had an order that was previously lost by UPS shipped new and routed to the local UPS store. The owner of this store denied acceptance of the package, and when calling him he stated it was because it did not have a phone number to contact me or the proper "UPS My Choice" sticker notating the rerouting. His first impulse was to be rude and tell me that I did not understand how many packages he has to turn away because he has no means of contacting the people they're meant to go to. I've been a regular customer of this shop, and had previously found it to be quite friendly. This experience was a surprise. To his credit, he called the local truck and had the package redelivered to the store, and called me to come pick up the package. In opposition to his original complaint, the package had my phone number on it in large, bold, black print and it had the big "UPS My Choice" sticker on it. As a business owner, I've found it be beneficial to not take out my personal frustrations on new clients. The owner acted with irrational anger, and he represented himself as unprofessional and sloppy. My business is going elsewhere now. UPS Stores are franchised locations, and I'd recommend dealing with other stores. read more

Worst ups store ever. Rude employee and they did not send my tracking number because they did not copy my email correctly. Not a good sign they pay attention to details. read more

Rude salesperson. The interior gates were up. It was 8:57. They open at 9:00. I went to the door, I found it locked. Okay, I'll wait. Then is saw the girl walking from her car. I SWEAR TO GOD, she slowed down and walked at a snails pace, just to make me wait. She made a point of telling me, "We don't open until 9." When I worked in retail, if my team was ready to go and there was someone waiting outside at 10 minutes before official opening time, we would welcome them in. From the reviews I read here, it sounds like the manager is just as bad. The example he sets for his staff is quite evident. I'll go to the Staples up the road from now on. They have better hours anyway. read more

Went in there twice this week for faxing documents for a new job. Dealt with a young, heavy- set girl behind the counter. No customer service skills! Asked for a cover letter for my faxes and basically tossed it to me without any eye contact or "here you are sir". My second time there the fax didn't go through and had to scan my documents. Gave me quick unenthused instructions and walked away without seeing if I needed help or understood how to log into my account and find the attachment to send. Basically had to get annoyed with her to get her to make the effort to help me out. She definitely needs customer service training! read more

Andres Lozano is phenomenal Associate at UPS. He always greets me and my family with a smile and is incredibly helpful and very personable. Despite certain company policies and procedures, this employee exceeds expectations every time I need help mailing packages or faxing documents. He is friendly, polite and helpful. I use this location regularly despite proximity to other businesses. read more

I went in to leave a package there was only one guy working there today. He's a tall white male middle age with glasses. He's so rude. Didn't even greet me. Then he had the nerve to tell me not to use brown paper for my package . That's the paper they use to ship items. Then I asked for a receipt he rudely said you don't need one. I told him I want one. He just looked at me. Shame on you ups for having such rude people working for you. Never will I ever go to this location ever again! As far as your reply it was the way you said like if you a better then everyone. You didn't even bother to greet me. Why don't you explain how you didn't even want to give me a receipt you said you don't need one and when I asked for one you looked pissed off . I'm sorry if you were having a bad day!!! You are a very rude person. That's why your location has so many bad reviews. It's Not because of me but because of how you treat customers read more

I went into the store today to send out to envelopes via overnight delivery. I made a mistake on the first sheet and went to fill out a new one and the clerk became super upset and told me to just scratch out the mistake because the forms cost money. I explained to her that I needed it for a business record and could not have scratch outs, and she said "those cost money. We do not allow people to get a second one. IF you're not going to use it, I'll just scratch it out for another person to use! These forms are not cheap." I was so turned off by her lack of customer service skills. Just beware, if your'e expecting smiles, helpfulness--anything resembling customer service, you should probably visit another location--I certainly did! read more

Went in today to drop off a package and the guy working pointed toward the counter so i put the package on the counter next to a scale. He then came over and said "I cant believe how many people come in and cant put the package on the scale, it happens with 90% of the people who come in here." I told him that I already had a label and he responded "you dont think I know how to do my job?" I think he is the owner and i cant believe I was treated that way. Will never go back and hope he gets shut down. read more

I own a small business just up the street from Ed. I have never had a problem there. Staff is always courteous, helpful and professional. Those of you who refer to the "heavyset girl" should be ashamed. How demeaning. This young woman helped me out to the car when I had more than I could carry in one trip. Nice begets nice. I give everything about this small business 5 stars. read more

The worst! I've gone there twice. The first time I had a bad customer service experience. The second time I went an hour after they opened and no one was there. The door was locked and there was no sign. They just didnt show up for work. read more

The reason why I am giving one star is because there is no zero stars option. I had terrible customer experience with the owner of this store by name ED. I called the store because UPS left me a slip at my door for my package to be picked up. This man answered the call and told me that my package is at the store across the street. I asked him which one because eagle side plaza shopping center is across the street from the store. *He told me near 7/11 and if I don't see it then I'm a blind person and hanged up on me*. I thought the line disconnected so called again, this rude man told me he does not carry my package and hang up on me again. I was surprised that a grown businessman could be that rude and disrespectful. read more