My package was supposed to arrive today via overnight shipping. It arrived at their facility at 8:15 am but did not get delivered today as scheduled or as paid for. I tried calling but only got the run around from their automated customer service. Use UPS!!!! read more

Wow! Another epic fail! Had a scheduled delivery for 1030am this morning. And here we are at 5pm, the whole crew is still waiting to get on the road for a 4 hour drive. So expensive to trust Fedex, now my job will be running into overtime before we even get to work. This is the second, and most costly error to date. read more

Was second in line and parking lot was fairly empty, so this visit was awesome. Conveniently located for me. read more

My package, which required a signature, would be delivered between 09:30AM and 1:30 PM, so I canceled my chores to wait for them. My delivery time got moved to 12:05 -2:05 PM and I continued to wait, I checked the tracking at 1:45 PM and the driver Rafael said he tried to deliver at 1:19 PM, but there was a problem with the address. That is an absolute lie and my cameras prove it. 100-GoFedEx said I could pick it up at the Eisenhower Ave. (Alexandria) location, which is 45 minutes away in heavy I95 traffic. Looking at the reviews for this location it is obvious that my situation is not unique. Rafael LIED. For what reason I can only speculate. But looking at these reviews, what I experienced is common and that reflects poor management. Even as a FedEx stock holder, I will never do business involving FedEx again. read more

WORST experience. I was told my package, which required signature, would be delivered between 09:20AM and 11:20AM, so I sat by my window, waiting for them. My delivery time got moved to 12noon, I continued to wait, I checked the tracking at 11:59AM and said they tried to deliver at 11:58AM, LIES! The tracking said to pick up at the Eisenhower location, I get there and the lady is being extremely rude to the customer in front of me. When it was my turn, she told me they didn't have the package and I start getting calls from the delivery driver saying he is at my door at 12:30PM, so why not extend the delivery time to 12:30PM instead of telling me to go to the location to pick it up myself? When I asked for the delivery driver's name, the rude employee, refused to give me his name, why? If you are providing great service, according to your standards, you shouldn't fear me posting a review. read more

worst company in my neighborhood. Lazy and unthical employees and drivers. Drivers Don't even attempt to make the delivery because I can tell since I have cameras and they never leave a receipt on the door. I will never ever use FedEx in my life time. Full sized female employee working on the evening on 6/27/23 around 8:20 pm was extremely rude to me in front of my 5 year old boy. Shameful, and talking personal phone calls while working. read more

FedEx needs to get it together. Their shipping costs are so high and their service is so awful. Their website doesn't work; note that you can sign up for an account & add delivery notes but the drivers have no access to any of that. So it's a waste of time. A total customer service failure. USPS, UPS do a much better job overall. I understand these times are trying for all of us; but, NO EXCUSE TO NOT DO YOUR JOB. read more

Extremely rude workers here. I got an attempted delivery notice and came here to pick up my package. They refused to give it to me and had me waiting 40 minutes to speak to a manager. The lady at the front desk was laughing at me and was extremely rude. I don't remember her name but she was light skin and had glasses on with hair on her chin. read more

Drivers are lazy and not attempting to make deliveries. Proved it with my Ring video.

Shout out to a Tenecia Arrington, Fed Ex Express driver who restored my faith in customer service, tonight! Thank You!! She showed me what compassion looked like when I expressed my week-long search for a missing Ground package with a tracking number that's still coming up invalid that I deposited a week ago (Balducci's outside parking lot location). I had gone three times to the Eisenhower Ship Center where Greg told me I dropped a Ground package in an Express box, which was the problem, when in fact the drop box accepted both. He, also, included that the label could've come off. All possible, except he forgot to tell me how he could help me. He said I shouldn't trust that drop box. When I asked for a manager she gathered the same info, and said to give her a couple days to start from the beginning. I thanked her. It gave me an idea. . . Tonight, I waited for the Fed Ex driver at 6:00pm (at the original outside drop box) to respectfully ask what happens to Ground packages that are dropped here, and if it's true that I shouldn't trust this drop box. She graciously listened, gave me answers, an apology, and solutions that included escalating it to someone with authoritative resolve! I was conscious of her time and while the conversation took all of about five minutes, it made the world of difference inspiring me to come home and write immediately. And, it's that kind of person who restores faith in humanity. Fed Ex is an amazing company who cares about getting packages in and out on time, I just feel that it shouldn't be at the expense of customer service. Tenecia's customer service was top notch and deserves the utmost recognition, and a raise for how she represented Fed Ex, tonight! Thank you!!! Please acknowledge her, and Happy Holidays! - Hilary read more

Yeeaaaahhh this review is being written while standing in line. I mean I have PLENTY of time. You can tell from my vid and pic. Well anyhoo..I'll make it short and sweet. This was a bad experience to start my morning. I just came in to pick up my package that couldn't be delivered to my place. Their system was down, they only had one person working the front. The wait was a good 35min (yes I clocked the wait.) And there is a man here that had his package mishandled and was shipped to another city. But here's the kicker...guess what he had shipped to himself. . (Wait or it...) LIVE DOGS! Talk about PISSED lol he was letting the ladies at the front desk have it. I give this place a 2 star only because the ladies were still polite and professional about it all. Hopefully nobody ever sends me anything else. read more

The employees here have no knowledge of shipping dangerous goods and will take the easy way of spouting misinformation in hopes that you will go away rather than to take their time to help solve whatever the issue is. They work as hard as they get paid. read more

Wooooowwww this lady's customer service is terrible. If you don't like your job just don't work there. Don't make your problems everybody's problem. I have never met a more dissatisfied worker. Of course she didn't have a name badge on but she's brown skinned with black and grey hair in the front. The end of her ponytail is blonde. By far the worst customer service. Please teach her to have a more positive attitude Or respectfully just let her work in the back. My goodness! I'm a general manager and your business will survive off customer service! read more

Incompetent, surly, unhelpful, lazy and rude staff. Generally not a pleasant experience. There is one staff member who always sits there with his mask on his chin and can't be bothered to adjust it when a customer walks in. So why bother with the chin strap charade in the first place... just don't wear it. This same dude argues endlessly but after 15-30 mins realizes you were right and him wrong and does what you requested in the first place. Basically this is a place where misfits, incompetents and random morons were hired to keep these fools away from wrecking greater havoc on society. Perhaps an admirable goal. But sentient folks stay away. read more

1st. Somehow the ipads that was suppose to be sent to me by Saturday somehow another person that's not me, signed for the package outside of residence!!! Then I called fed ex they told me, it was a mis delivery but someone activated the iPads so I reported them stolen but yet no one at this building can tell me who delivered the package or where it was delivered too. Mind it's over $2800 value. 2. I had to place another order for the iPads which, I called the fedex representative to make sure package must be signed and not signed by a random person, they told me that I can pick up my package because it was at store. The short light skin lady at front desk lied and said the package was not going to be delivered due to the shipper requesting it to be sent back. I called the shipper the package should be here tomorrow so the lady lied because she wanted to be lazy and not retrieve the package due to her "not being able to find it" then turns into shipper wants items return. Don't ever do business with this company !! Nothing but attitudes and laziness. I'm not the only who thinks so ethier just check the reviews!!!! read more

Wow what horrible service from this location never again I would use this location, today my package supposedly arrive in front of my door at 12:08 PM got home at 12:30 PM no package in front of my door call customer service and all the guy can do is tell me that he can only send an email to his superiors stating I have not received the package and hopefully somebody will get back to me by Monday morning horrible service. read more

FedEx Ship Center - Screenshot of tracking number delivery NO PACKAGE FOUND - Shipping Centers Near Me - Alexandria, Virginia

Still waiting for my large box to be delivered. The message I receive is customer was not home. I've been home when every attempt was made on 08/15/2021, 08/18/2021 and I'm waiting on 08/19/2021 to receive a guaranteed delivery today Thursday, 08/19/2022. No attempt to deliver tag was left each time delivery was attempted. We'll see! With the exception of the first customer service agent all the customer service agents have been great except I haven't received my large box yet! The first agent gave me misinformation causing more delays. read more

FedEx Ship Center - Shipping Centers Near Me - Alexandria, Virginia

This Fedex here is jut awful for so reason. The attendants get mad at you when you come in trying to ship something. This is your job don't be mad at me because I want you to do it. The lines are long and they only ever seem to have one person working the line. It's shipping people half the people in line have never shipped anything before lol. But hey I guess try and catch them during non peak hours. read more

I'm not saying it is the best Fed Ex in the world, but it is certainly better than some of the reviews would have you think. Yes its location and sign are a little weird; I found myself at first heading up to some company's guarded gate, and I could tell by the guard's expression I wasn't the first. However, once I made it in the door, I was out of there in 4 minutes. Now that is pretty quick service.. Wilson and Tom Hanks would be proud. read more

If you don't want to work in customer service then don't get a job there. This center is run by mostly rude agents who don't say hello, who tell "4 at a time" in a condescending manner and who don't want to help you out. Look elsewhere. Fed ex who you hire is a reflection of your company. read more

I was nervous about shipping my packages to this location since the previous reviews were pretty terrible. After going there, I'm now sad that the previous reviews have given this place such a bad reputation. For me, the experience was quite pleasant. Aside from the fact that my iPhone GPS led me to the "employees only parking lot," I found this location to be very user friendly. The lady behind the counter was very helpful and accommodating to me. I got a notification for one package but I knew I was suppose to have 2 there so I asked if she could check on the status of my other package too even though the tracking said it was not there. She checked and indeed both packages were there. She was offered carts to assist me taking the packages to my car. I thought the location was clean and gave me what I needed. No complaints here! read more

On Tuesday I had a package "delivered" to my house. The driver was so effing lazy he threw it out of his van door into the middle of my driveway instead of walking it 20 feet to the door! Then, the morons sent me an email on Thursday telling me I had a package being delivered "by end of day Friday" and needed to sign for delivery. I stayed home from work, lost over $800 in wages and the package never arrives. I call this morning and get the same BS "by end of day Saturday", the customer lack of service representative from India that can barely speak english is of course no help so I ask for the supervisor. Lisa, the only person in India with that name, also can barely converse and thinks its perfectly acceptable to make me sit at home another day and lose more wages. Total BS. I asked for her supervisor and she refused to let me speak to them. You could get a drug addict with an IQ of 5 who had to crawl all the way to deliver a package to deliver faster than FEDEX. My all-time favorite is still when the lazy driver decided to put a cardboard box on top of the recycling bin that was out on the street for pickup. I can't even fathom the ineptitude of this company...it has no limits. If anyone tells me the only way I can get a product delivered to me is by FEDEX, I will not buy that product in the future, that is how piss poor FEDEX is read more

I wish I could give this place ZERO stars! There is no one at the counter and plenty of customers waiting to be helped! What is going on here?! The worst part is you can hear the employees in the back complaint to each other in the back! read more

FedEx Ship Center - Shipping Centers Near Me - Alexandria, Virginia

Had to pick up a package that they said couldn't be delivered because I wasn't home and the office wasn't open (that's another story. There's always someone to accept the packages at my building). Went to the counter and the woman barely said anything to me. Took my tracking number and disappeared. She comes back with a box that looks like it fell off the back of the truck while driving down the road. I asked her as much and she didn't respond. Luckily there wasn't anything fragile in the box because it would have been destroyed. Very disappointed in the condition of the package and the problems with delivery. I didn't have a choice in using them, but they will not be my first or second choice if I have one. read more

FedEx Ship Center - The condition my package from brooks brothers arrived in. - Shipping Centers Near Me - Alexandria, Virginia

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The FedEx delivery man that delivers to Del Ray, VA lies about actually attempting to deliver packages. I have watched him as he came to our door as I worked from home, taken a photo of the slip, and then sped away as I chased him down to ask why he marked the slip as "final delivery" without ever knocking. He drove off with the package. This service is best described as "lazy". read more

Wow. Talk about a really horrible service. There is a reason why this FedEx location has horrible reviews. Waited all day for a package only to be told there was attempted delivery twice...not a single knock on the door. Laziness at its best read more

poor service. I never use FEDEX for this reason. Fedex has failed me with non-delivery too many times. NOT RELIABLE.

Ugh I had to wait for two hours in line and in the rain. Plus this preggo lady was trying to get up in my face cuz she was waiting long too. I was waiting long too bitch it ain't my fault. read more

My wife and I went to go pick up a package and waited 1.5 hours for a package that was on the shelf by their stations. The employees said it did not arrive and then it happened to be right next to her. Then the woman had the audacity to be "snotty" to my wife after and mumbling " Jesus fucking Christ" and rolling her eyes. Was not happy about it and I wish I would've gotten her name. read more

Bad delivery service! The tracking status said that there was no one at home or business closed, and that was completely inaccurate. I was in my apartment all day, and we had 24/7 concierge. there was no tag door note. The driver did not make any attempt to deliver AT ALL. I read other reviews, and apparently I wasn't the only one who received this bad service. If you choose this as a career, be committed to your customers. The package may mean nothing to you, but it means the world to us. We work hard to pay for the package and pay for you to deliver it right. Shame on you! read more

Terrible. Employees are talking with Each other ignoring customers. terrible service!

Not worthy of any stars! My history of bad luck with FedEx is extensive. Here are three recent experiences: 1) FedEx delivered a machine part to a Starbucks coffee machine at my apartment door. Starbucks address and mine couldn't be more different. I tried to call FedEx, and couldn't get through. It took me a week to figure out how to get rid of the heavy box. 2) FedEx left a small bag of my medications in the far corner of the Amazon Hub mailroom under a large pile of heavy boxes. My apt management did several searches for my meds for almost a week. 3) Today the building cleaner asked me if I wanted my medications. What? I asked her where they were. In the Amazon Hub mailroom. The delivery person left over $1500 worth of meds in plain white pharmacy bags with all of my personal information, including the names of my meds sitting randomly on top of boxes...like someone just forgot their lunch. FedEx should have packaged them appropriately and left them in one of the Amazon lockboxes. FedEx workers are lazy and incompetent. Even their customer service is AWOL. I wonder if they realize that if someone had helped themselves to my meds, it could've been a very tragic ending for that person and FedEx would be liable! read more

This is the worst Fedex location in the country, bar none. They are rude, obtuse, unhelpful, and loudly disrespectful. When I asked for the manager, they yelled at me "you got a problem?!" On my way out, they said "Whatever - I hope your package doesn't get LOST." IT's been two days, and guess what? My package is not anywhere in Fedex's system. If you must use Fedex, Go somewhere... ANYWHERE but this location. They will ruin your day, at minimum, most certainly give terrible service (customer and otherwise), and will sour you on the company as a whole. The company should fire everyone who works there and start over. read more

I paid extra for expedited shipping, but seeing as I had to spend over an hour of my own time retrieving my package, I think FedEx should be paying me instead. One afternoon, I received a notification saying "Delivery attempted - Business closed" - I don't live at a 'business', was home at the time the delivery was supposedly attempted, and the 'scan' location for the attempted delivery was the location of the warehouse, not where I live - leading me to believe the package never left the warehouse at all. As I needed the package that day, I had to drive out to the warehouse during rush hour (where I had the pleasure of interacting with two grumpy individuals) to pick it up. This experience really soured me on FedEx and I'm extremely irritated I paid EXTRA for this level of service. read more

Wow reading the other reviews for this FedEx location, I feel like a complete mutant. I use this location all the time and have had zero problems either shipping or receiving packages. Its close to home and has very convenient hours. The staff are efficient and professional and the counters nicely stocked with shipping supplies. I really don't know what else you can expect out of a shipping service center. But the FedEx guy who delivers to my condo complex notoriously doesn't inform you that you've got a package until the 3 attempts to deliver are up - so I'm very glad to have an option nearby to pick things up - as well as to use as a "deliver for pickup" location for critical items that I absolutely must have in hand on a certain day. read more

I received a Fed-Ex home deliver at 9:20am. The door tag said that I would not be able to pickup my package until after 8:00pm. This distribution center is only open until 8:30pm!!!!! So they basically give me a half hour window to pickup my package. I live 45 minutes from this distribution center! I think a half hour window like this is VERY UNREASONABLE, especially with the package that was at my door at 9:30am!!! Once I was at the distribution center, the line was long and the two people working their had the typical "I don't want to be here..." attitude. read more

FedEx period sucks. Tracking system completely sucks. Says item will be delivered and can plainly see it hasn't even left a facility. Business quit using fedex. read more

I am currently and utterly disappointed at the moment. I ordered something on Friday for it to be overnight and priority from California. Everything was moving on schedule just like it should be until it got to this location at 7:27 am Monday morning February 21, 2022. The txt and email notifications said it should be at my residence before 12pm. It is NOW going on 4pm. I literally live 3miles away from this FedEx location so I called customer service and asked could I just pick it up since the updates says it's just sitting there. I get there and was told they couldn't even locate my time sensitive package. Now at this point I am VEXED!! So after calling multiple numbers and talking to multiple representatives I was told that the driver had delivered my package at 11:15 but wasn't able to scan anything because his device didn't work. 1st off that's a lie because I was outside waiting from 10-12 in case they appear. 2nd! How incompetent can you be to work with no working devices and 3rd!! Why lie about delivering packages when you know you didn't. I am only upset because I paid for priority/overnight and I am just getting the run around. I love my African American ppl but they are THE WORST at customer service!! And if I had their names I would definitely put it in this review, especially the dispatcher who needs to either get retrained or fired! Here it is 5:20pm. Still nothing. At this point they're playing with me and I feel like they are deliberately taking their time because it's a priority item. read more

Literally the worst shipping Company. they hold your package hostage even though it's at their location. Their sorting system is absolutely counterproductive. they lie and give you the run around and very rude. I hate that the company I used mailed my business products through fedex. I am willing to pay 10 times more just to avoid this company. read more

I don't generally have a great impression of FedEx services as a customer on the receiving end, and today is no different. After missing a delivery three days in a row (not anyones fault, really, just frustrating) I came to this location to pick up in person. The employee could not have been better. So pleasant, and efficient, was getting customers in and out as quickly as she possibly could, and with a smile on her face (behind a mask, of course). Kudos to her! (Middle aged black woman, I didn't catch her name) read more