I had a sub-par experience that at least ended up okay…read more We came here to have them pack (only since we needed a larger box) several wrapped gifts and ship them. We thought everything went well, until the package arrived at its destination when I happened to be there and realized one of the gifts in the box was missing. If I hadn't been there, nobody would've known anything was missing. When I realized it was missing, I called the store and they first were going to file a claim. They then called me back to say they found the missing package and they were sending it to its destination for free. I appreciate them finding the package and resolving the situation. I'll come back here but next time I'll probably be sure and pack my own box rather than let them do so.

This is my go to ups store. Most of the time you walk in drop your package off and are done…read more Sometimes they have a line, big deal. They are friendly and helpful and I don't think you should hold them responsible for UPSs prices. Even if they weren't a franchisee, I don't think they'd let a random store set prices for their entire network. All in all a better experience than other ups stores I've been to.

A recent task made me realize that the difference between printing stores can be night and day,…read moreeven among different Kinko's locations. I am now convinced that only the staff at this particular Kinko's store in Northern Virginia truly understand how to enlarge a PDF drawing using a precise 1.77 scaling ratio (so that it perfectly matches the actual size of a plaque). I tried three other Kinko's locations (Tysons, Braddock Road, and Main Street in Fairfax), one Staples printing center, and one specialty print shop in McLean, and none of them knew how to enlarge a drawing using a fixed ratio. All they could do was print the PDF at its original size or fit the drawing to certain paper size. When this store experienced a power outage for two days, I had no choice but to try those other locations, and that was when I learned how limited their technical knowledge was. Modern printing tools clearly allow scaling by ratio, yet the staff at those locations either did not understand or did not know how to use this function. Some even asked me to provide separate width and height measurements, which would distort the image. A single scaling ratio should be applied uniformly to both horizontal and vertical dimensions to preserve the correct proportions. Once the power was restored at this store, I realized how fortunate I am to have access to it. It appears to be the only location capable of handling this task correctly. To clarify, this was a task that spanned several weeks, as I needed to edit the drawing multiple times. During that period, I worked with several employees at this location, and they consistently provided accurate and reliable enlargement services. With the exception of one employee who was unfamiliar with the process, nearly all staff members were able to apply a single scaling ratio to enlarge the drawing--unlike the other stores mentioned above, where no one knew how to do so. I would especially like to highlight Caleb for his patience, professionalism, and excellent customer service.

Wasted time on a trip to mail something to a P.O. Box. Website clearly states it is possible. Clerk…read moresays no. Someone is incorrect.

Gentlemen that helped me today was quick, courteous and knowledgeable. Appreciate his help doing a…read morereturn to Walmart: in and out in under 5 minutes. Plenty of parking outside. Next to district taco.

I had the most amazing customer service experience at the FedEx Office Skyline location, thanks to…read moreJarrett. From printing to laminating, he was incredibly helpful, patient, and kind throughout the entire process. What really stood out was that he treated every other customer with the same level of professionalism and warmth. It's rare to see someone so consistently thoughtful and attentive. It truly seems like everyone there is friendly, but Jarrett went above and beyond. Thank you, Jarrett !!! You made my life so much easier!

I've had a change of heart in this business. While it isn't inexpensive, there have now been a few…read moreoccasions that the convenience made up for the price. That of course is their business model. Employees are very nice and helpful, and I will continue coming here when I'm in a jam and need their services. The only downside is that you have to park on the street in Ballston, which can be challenging if you come by car.

I left several page of large (11"x17") documents to be copied on Thursday and was told they would…read morebe done by Friday. When I picked them up on Sunday I was told they were not able to make the copies because they did not have that size paper. My cell number was listed clearly on the order. No one called to tell me this and the two employees who handled it on Sunday need training in how to talk to people. There was no apology offered and when I said that was the least they out do they said "Have a nice day" and waited on the people next in line. There were explaining how someone else had or hadn't done something, typical bs stories. Complete rudeness on top of terrible service. This place was my go to sometime ago since they provided great service. That clearly has changed. I needed these documents for a client presentation and will have to find someplace else. It was a disappointment, and had they called me earlier or eve apologized n Sunday I would not have written this review. But this complete lack of service paired with a rude attitude frustrated me.

Professional service, kind individuals, efficient and timely service. Would recommend this business…read moreto anyone who appreciates their things being handled with quality and care!

I used their packing and moving services and the packing was terrible. They forgot to pack the…read morebathroom and I had to remind them. After they left I realized they did not pack anything in the medicine cabinet and forgot to pack an entire kitchen cabinet and drawer. They took my formal shoes (beaded and glitter) out of their shoe boxes and dumped them in the bottom of a big box underneath my sneakers and boots! When I went back to clean my apartment I found the pile of shoe boxes they left in a closet. They took dirty clothes out of a laundry basket and packed them with clean clothes. They put ceramic items in a box with other random stuff without wrapping it up. AND, they removed the cords to my TVs and speakers and I haven't found them yet, nearly a week later. I contacted the company to complain and did not recieve a response., I have a marble end table and the top somehow came unglued. One of the crew knew it happened but didn't mention it until I asked why the top wasn't attached. They were just like, oh well. Glue it back.., UPDATE: they did not respond to my emails until I posted this review. I have not heard back from them about this 'investigation.' I have photos of the items they forgot to pack and the pile of shoeboxes left behind hidden in a closet, etc. Not sure how they are 'investigating' on their end.

Very convenient for me to walk to. People who work there are super nice. Hours are good. Easy…read moreAmazon returns!

A nice and centrally located branch with friendly staff who greeted me upon entering the UPS Store…read more I was here to drop off a pre-packaged pre-labeled package and it was easy. They scanned it and gave me a receipt. It's clean and airy here. Note the generic photo is WRONG. It is not of this UPS branch. See my photo for accuracy. Taken just outside the UPS Store.

This was the quickest visit I have had at a UPS store. I brought in a package with a prepaid label…read more The employee scanned the label and gave me a receipt. The location was convenient.

Ended up going to this location after I was treated rudely at the Pentagon city location. Thank you…read morefor taking care of my shipping needs. The young man at the counter was excellent.

This is in an extremely busy area. The company was smart to put a location here. The amount of…read morebusinesses is staggering. Usually I go to the Fairfax City location, as it's more laid back. Still am content to go here. The main reason is printer ink. Prices for printing ink are insane. Here's probably your best bet. They do sell some decent laptops, but I've found better deals at other stores or online. School supplies, this is a great choice. Customer service is decent. It works for this guy always in a hurry.

No update needed to update this cause it's still the same sad service…read more I called before I left work to try and get my question answered, but I was literally on hold for over 20 minutes; I had the phone on speakerphone while I packed up to go and I finally hung up. I was never received by anyone over the phone, they just left me there in the cyber cycle. When I got to the store, I understood the phone incident clearly. The store is a mess. There's stuff all over the place and the employees pay zero attention to the customers. There was only one person working at the front & he was doing a passport photo for a customer and no one else was at the registers so there was a line of customers waiting to check out. There was someone that looked like they may have been a manager but they were on their cell phone, ignoring their employees and the customers and the mess. At the printing section there was also only one person working and she was helping a customer that was literally taking forever with her order, and nothing wrong with that except when an employee can't multitask. She did not make eye contact or even try to acknowledge anyone. She just totally ignored everyone except the lady she was helping; no attempt to see what you need or if she could assist quickly before going back to the customer who was on a marathon order. The people in front of me must have been waiting for a bit because I had already been waiting 10 minutes so no surprise that when called I was on hold. The printing department is also where you can mail UPS, but there was packages laying around and trash and a mess, and sadly I would not trust my return in their hands. This store definitely lacks leadership or maybe corporate doesn't care. I don't know.

Update. Came back when Pedro said my items would be done and they were. Brought cash. Handled with…read morecare, folded nicely and a few items in hangars. Nice. Great job!! Met Pedro, who was the employee who helped me check my laundry in for the first time , for wash and fold services, at this location. He was very helpful and explained the whole process. This is a cash, only location, so that may turn some customers off. They have an ATM on site to help with that. I don't carry cash with me, so he said that because it was my first time that I could come back in the next day and pay. He said that I could come back the next day to pick up my laundry around the same time. He also took a new account anything that was delicates. I will update my review once I pick up my laundry.

horrible service. Dont ask a worker for help or they will give you attitude or give excuses not to…read morehelp. Understandable they have people come in and pick up their clothes thats being washer by them but everyone else there are also their customers.