This store has fast and friendly service and is generally clean and organized. I usually go for returns and have minimal contact but I've also gone for passport photos and used a coupon. It was not the same price that was listed online - it was higher, but the coupon made it close to the online price. I feel like they should have honored the online price as a matter of customer service, so I was disappointed because using the coupon with the online price would have been a great deal. The pictures were fine though. They did a decent job, no wait although it was busy. Parking lot can get active with various food delivery services picking up from restaurants but I always find a spot. read more

I have gone to several UPS stores for services over the years. Every time I visit this particular store, I am impressed by the level of customer service, from the courtesy to the recommendations n services to ensure the safe arrival of my boxes. It is not just one person; it is every member of the team. The morale is high. So I drive pass another UPS to this UPS store on Duke Street, park in lot and walk into store that feels like they really do want to help make sure my package not only gets there, but gets there in tact. Keep up the great work and see you soon to return another Amazon item. read more

The staff was very helpful in packing and sending to my daughter in New York items that she left behind at our house. The process was very quick and easy. read more

I've been to many UPS stores to print items from email. Never a set up fee. 4 pages at 29c was fine but the total was almost $4...set up fee $3 for 4 pages. Deceptive and should be criminal shame on you. Email to gmail instead of ups store. Sounds fraudulent! Never coming back! read more

My daughter had some returns and we visited this location. At first, I felt the staff were more or less ignoring us but when one person was free, she called us over. And she was very efficient and she provided us with excellent service. read more

I came to this UPS after I had just left another well known print store, I was frustrated and disappointed because of the level of service that was "lack luster" service I received. As I walked into the UPS store, Ms Paris greeted me with, ​a hello how can I help you? That was just the beginning to a wonderful and pleasant experience all due to Ms. Paris! She's a valuable asset to this store! Thank you for having her on your staff ​ read more

Huge shout out to Paris! She tirelessly worked for over an hour to get my packages safely on the way to Japan. She was confident, professional, patient, and courteous during a very long data entry job. I always use this particular UPS store because of the staff. Paris' attention to detail paid off when she discovered we had a zip code error on the address we provided her. She saved the day. read more

I would like to take the time out to highlight Paris Fellis from the UPS Store 3213. I am working on a huge project at work and had several items that needed to be printed and laminated. She went above and beyond to take care of me. Thanks to her excellent customer service I'm 100% certain that my project will be a huge success. Thank you, Paris, you ROCK! Kindly, Veronica read more

This place definitely deserves 5 stars! Located in the Alexandria Commons in the eastern corner (near Panera), the staff members here have always been welcoming and super efficient! They are all about speedy quality service with a smile, and they really value your time! They have various shipping and delivery options available, and even offer printing services for Amazon return labels - how convenient is that? Parking can be a little tight, as the plaza itself does get a lot of traffic. +located in Alexandria Commons +friendly staff +convenient service of printing return labels for Amazon read more

8/22: do not use the computer here as it overcharges you and the staff can do nothing about it!!! i used the computer for 5mins and was charged $8 for 11mins!!! ripoff!!! Edit 8/29: if I could give negative stars I would- I am not stupid nor am I ignorant and telling me some ridiculous excuse about how the unit works versus actually trying to resolve the issue is amazing to me. I did not extend my time on the unit, i only spent 3-5 minutes on the unit, and I was charged for 15 minutes. WHY would I extend my time multiple times if I only spent 3-5mins on it? Don't you think that's a little odd? On top of staff telling me they don't control the computer on site, and they can't time my use on the unit (like I even asked for that) I've been patronized enough talking w these people to make me v upset and I'm very I'll right now so I'm no longer in the mood to be graceful. Edit 2, 8/29: TO ANYONE RLSE HAVING THIS ISSUE, UPS WILL BE OF NO USE AS YOU CAN SEE EVERYWHERE THERE ARE COMPLAINTS OF UNRESOLVED ISSUES, IF UPS TOOK YOUR MINEY THEN GO TO YOUR BANK AND REPORT A FRAUDULENT CHARGE- I BANK WITH NAVY FEDERAL AND WAS ABLE TO GET MY MONEY BACK WITHIN A FEW SHORT HOURS TO THE STORE MANAGER MOHAMMED: you should be ashamed of yourself! I bet if i were a MAN you wouldn't dare speak to me like that... read more

Absolutely ridiculous service. There we're two teenage boys running the store. They called a customer an "old head" behind their back when they entered the store. I have NEVER had an experience like this at any other shipping location. I put a package in the mail last week and they still have not processed it. NEVER go here if you need your package to be sent in a timely manner. When I called they put me on hold then never came back. I waited 15 minutes on hold!! read more

The UPS Store - Shipping Centers Near Me - Alexandria, Virginia

THEY GAVE UPS A BAD NAME!!!! Horrible customer service package sent was not delivered.

I drive 30 minutes out of the way to come to THIS ups because of the customer service, cleanliness. It's always great and quick service and staff are always so polite! Thanks! read more

Avery was a fantastic associate. She was friendly and knowledgeable. She suggested ways I could save money on the packaging I needed to ship my packages. Her professionalism and happy disposition were appreciated. read more

WORST customer service ever! Came in and there were two people working. One person assisting a customer and the other standing in the middle of the floor in the store who had just finished assisting a customer on the computer. I came to send a return item back via UPS asked if the label could be printed was told there's a $2 minimums to use the computer and the same applies to email them and have the label printed by the store.... sorry I had the same expectations of UPS as FedEx but it his was a first. The store had signs on the computer the minimum for use was $2.... I wasn't using their computer just wanted to have a label for a UPS item provided.... weird business model. Slack on the customer service to make $2. Ok! Appreciate the reply still not looking for self service computer use but rather customer service to mail a package which isn't self service. read more

Nick was Phenomenal!!!! For high visibility products, especially in regards to Binding and Paper quality on a tight timeline I am ALWAYS thoroughly impressed with Nick's service, professionalism and his "spirit of excellence" in always going the extra mile. We need more "Nicks" in this world, phenomenal service. Will be back!!! read more

i went to the UPS store on Duke St. in the Alexandria Commons shopping center to have copies made. I provided my own paper and they still charged the same rate as if they had used their paper. I managed a copy center and the rate they are charging per copy is high at 14 cents a copy. I would suggest using Staples or another vendor. I will never go back. read more

I've had a mailbox here for over five years and the staff is wonderful. Matt and the team go above and beyond. They help me with heavy boxes to my car, notarizing documents, etc. It's super helpful to not worry about packages being left by the front door and picking them up in one place when it's convenient for me. I can't recommend them enough. read more

I am an Australian who has worked Asia-wide for over 35 years. I was visiting our daughter here in Alexandria, VA over Christmas and had to get a lengthy corporate registration, passports, etc. notarized. Within Asia, one would either have to go to a law office (hours & $$$) or a "fly by night" type on the street. Neither option is preferable. I was surprised to learn that one could get it done in UPS here in the U.S.. So I visited your UPS store at 3213 Duke Street and they were busy, i.e. before X-mas. When MATT finally had the time to work with me on a lengthy notary issue, it took about twenty minutes to complete the process. I found Matt to be very professional and focused, but with a very patient and "can-do" attitude. While he was working my documents, I watched the other attendant, NICK, serve multiple customers with multiple personalities, some unique to say the least. He was so very professional and focused as well, also patient in his interaction with each, even those requiring more patience than usual. On my recent return visit to our daughter here in Alexandria, I needed to get a couple more documents notarized so visited your store again on March 26th and today, April 2nd. On both occasions, I found Matt and Nick to be just as professional and patient as they were last December. I am 71 years of age, managed Asia-wide companies and operate my own in the Philippines, dealing with many many retail types over my lifetime. I cannot remember any small retail operation's staff, with that much walk in traffic operating at such a high level of superior level customer service. To say the least, MATT and NICK are "keepers" as we'd say "down under;" and the owners are fortunate to have them represent their franchise on the front lines. Future potential customers that require professional shipping and notary services would do themselves a favor by visiting YOUR UPS store at 3213 Duke Street, Alexandria, VA 22314-4533 with telephone number (703) 823 4500. Jeff Williams Sydney / Manila read more

Completely wasted my time, letting me wait in line for 10 minutes knowing they couldn't ship packages because their internet is down (but can somehow process drop offs and provide tracking receipts) without making an announcement as to the impact of their loss of internet. Then they told me to get back in line since it was only that workstation and not the whole store that was down internet ( I remember this vividly because those were the exact questions I asked) only to be told, after waiting in line again, that it was actually the whole store that was down. read more

I stopped by a few weeks ago to drop off a package. The employees were pleasant enough, but the owner came in and proceeded to walk through the store muttering under his breath, and then could be heard at the back of the store loudly chastising employees about the store being messy, dirty etc. People can have bad days, but the negativity makes me think I won't come back to this location. read more

5 stars plus- best place around! The employees when I went on 12/10/2020 in the AM were excellent... so nice, friendly, and helpfull beyond words. The kind of help thats delivered with true knowledge not customer service BS. They went above and beyond on all levels. Any negative reviews here are personal imo. read more

Must of been an ownership change because the entire staff is different. It's not the same level of customer service. I drive past other places to come here but will not be doing that anymore. I no longer recommend this establishment but could not delete previous review. read more

I made a reservation on line for passport photos for my wife and me. when we arrived, we were told that the person who took the photos was not there and then we were told their camera was broken. when I told them I had a reservation they denied any responsibility and said that was at the corporate level and not them. however the web site provides for reservations for this particular store. that did not seem to bother them at all. it was an effort to get to this store and insulting to be so casually dismissed as if it was not their problem. read more

highly recommend this store, customer service was great. the representatives were kind and friendly. returned a package and it required print off, they just had me forward the email and took care of it. didn't charge me to print off like other ups stores. read more

In the door and out in 20 seconds. It was awesome. Jason was great. Helpful, fast. 10/10

Notary made several customers wait while he took a personal call. When he got off the phone he signed my document in the wrong spot, making it invalid. Do not trust them for anything important. read more

I was impressed with the way my large format print order was handled. Jesse, the manager actually cares about his customers. I was a bit skeptical that my short turn around time would possible, and he went above and beyond to keep me in the loop and reassure me of my orders status. When something went wrong for them on the day of my pickup, Jesse called early in the morning to let know exactly when my item would be available. He also called when the item came in and was ready, which was exactly when he said. I will go out of my way to shop here. read more

This location is where I go when I need to make sure something arrives on time. That may be totally groundless, there's probably no difference between one location and another, but the two guys I've encountered that work here (one middle-aged and one younger guy) are so competent and efficient, as well as generally being very polite, that it inspires confidence! And in fact, everything I've sent from here has arrived on time, as far as I can recall. I hate shipping stuff, but end up doing quite a bit of it, so it really helps. read more

This is a very friendly store and the owner has outstanding customer service skills. Great location, always accessible, and easy access from Alexandria. read more

Fast, friendly, and efficient. I had 3 boxes to drop off but also had a baby in the backseat. I called the store and Matt came out to my car, wheeled in all the boxes, and brought the receipt back to me. Super helpful. Always have had an easy experience on other trips as well. read more

I just want to say THANK YOU SO MUCH to the Duke street UPS store (Jessie, Ashley and his name starts with M). They made taking my passport pictures and sending my documents so EASY!! I first spoke with Jesse and let him know I needed my passport pictures in a certain size and he said no problem and got the camera set up for M. I came in at 3:20pm, M took my pictures, printed them out and started quoting the shipping cost with 5 minutes!!! Then Ashley ended up finishing the transaction, smiling and pleasantly chatting the whole time. She found an excellent airmail price so it would be there by Monday. Talk about amazing customer service all the way around. Thank you, thank you, thank you. read more

What a turn off. Brought two packages in with prepaid packages. I just needed some tape to tape of one side of the box. The clerk said tapes are for sale and pointed me to the wall of tapes. SERIOUSLY, you are a shipping company, I just need some tape for my box. I don't need to buy an entire roll of tape for that. Way to think about long term growth for your business. I'll see if I can find another place to drop off my packages in the future. read more

Very poor customer service!!!!!! Everytime I go in here to drop off a package that already has a prepaid label on it, they are so rude and lazy. I ask for a receipt and it seems like it's such a problem! Give me what I asked for!!!! Unfortunately this store is right on my drive home and I refuse to out of my way for another location because they act like j-rks! However as a SBA owner I would never give them my business by paying to have something shipped, I only go there when I order something online and it needs to go back with a prepaid label. I've been to several other location in the area that have great customer service....heck my UPS drivers are much more pleasant!!!! read more

This place has no idea what it's doing. If you print your own label and package your shipment yourself, they're fine. But if you have any questions regarding shipping, they're completely unhelpful. I was told that they couldn't ship any perfumed items because they were considered flammable. But mine was an oil, not a pressurized aerosol container or alcohol-based product, so I called UPS to be sure I wouldn't encounter any problems and they said shipping an oil (perfumed or not) was totally fine. So I promptly went to the UPS on S. West street in Old Town and got amazing service--just in time for my package to make it home for Mother's Day. Basically, don't take "No" for an answer from these folks if you're pretty sure you're right. Some people are just incompetent at their jobs. read more

Matt was fast, efficient, & knowledgeable on shipping household items! We look forward to its arrival:)

Long time customer.. The store is clean and nice. They staff is beyond awesome, if you ever get a chance to use this particular UPS store. Please ask for Jesse.. He's great friendly and super awesome. read more

Very good customer service most of the time. It's a far better way to get mail and package service than at home in an apartment complex or a P.O. Box. read more

Have come here several times for notary services. I'd rather go here and pay 5 dollars than go to your bank in which theyll upsell you things. Service really professional here read more

Just wanted to thank Matt for his excellent customer service today. I think he's the owner as well. I had to take a driving test on their computer today, long story short I was in the store for a little over an hour. I've been to the regular government "post office" around here for decades and it's always slow paced, comatose workers, long long lines, workers not too friendly etc and I always feel like I'm almost working for them?! This place is different, very helpful and was BUSY! Matt and the employees knocked the customers packages out quickly and efficiently and with a helpful attitude. The post office needs to learn from this store what a post office should be! Thanks again. read more