I come here for all my mailing needs, and the service is consistently wonderful. The lady who runs the mail center is absolutely fantastic--always helpful, kind, and professional. Keep in mind that she's just one person managing the entire operation, which is impressive on its own. She deserves some grace for her hard work, so I'd encourage anyone reading negative reviews to consider that. Highly recommend this place for efficient, personalized service! read more

I am disappointed with my experience at this mail center. A couple of weeks ago, I visited to inquire about notary services and was told by an employee that the notarization would be free. Based on that information, I returned with my documents to have them notarized. After the notarization was completed, I was informed that there was a $10 fee. Had I been told about the charge during my initial visit, I would have appreciated the opportunity to decide whether to proceed. Instead, I was given inaccurate information and only learned of the fee after the service had already been performed. The issue is not the $10 itself, but the lack of clear and consistent communication. Customers should be able to rely on the information provided by staff, especially regarding pricing. Being quoted one price--or in this case, no charge at all--and then being charged afterward creates confusion and undermines trust. read more

Not even a "1" Twice their times are not accurate. im at the store and not open At least change your answering machine. You're costing me money and 100% loosing my business. 100% NEVER coming back here. read more

worst place! delivered my package 7 days ago exactly, and it's still not been scanned by usps, I called twice... before the weekend to ask when does usps pick up packages... she informed me twice a day, I let the weekend past now it's a week later I called today to ask she immediately said" this is not usps, you need to call usps" and then just hung up! yet THIS is where I dropped my package off to be picked up, apparently usps never recieved my package or I wouldn't be calling!!! I'll never take a package here ever again! if you can go to a usps, do ittt. don't risk your package being lost/stolen read more

I deleted my previous review because I didn't want to spread negativity but these positive reviews are obviously fake with people who have never posted. I keep coming back to this location because I just need a place to drop off my packages. Recently the owners must've stopped working and handed this shop over to their daughter or other relative and it's actually gotten worse (I didn't think it was possible). She comes in whenever she wants even though they post their hours. Sometimes she'll put a tiny post it note on the door "be right back". The few times I've been desperate enough to return, people are waiting in their cars or waiting at the door (well past opening time!). I called to make sure someone was there this time, and they don't even pick up their phones ("your call is important to us please leave a message"???). If you have time, go to the other UPS stores in the area or FedEx. I try to avoid this place like the plague. If you have to go here - get a receipt!!! They've lost my packages. Their shipping prices are ridiculous. Customer service is awful. Unreliable and unpredictable hours. Im not even sure this is a legitimate business? I am only posting because of the blatantly fake positive reviews. This place has not changed, if anything it's gotten worse. read more

This place is much more convenient than dropping off packages at Postal office. Haven't had any issues with my packages arriving to destination so far. read more

We have concerns about the honesty of the proprietor. We were charged 3 times (about $100) more than the amount that FedEx estimated for a letter envelope sent Express Saver. We didn't know this at the time and were in a hurry to send an urgent document (a single sheet of paper). We returned to the store and pointed out the significant difference between the FedEx estimate and what we were charged at the store for sending a simple FedEx letter. The owner refused to show us her screen with the actual estimate for the shipping or the actual invoice for the shipment from FedEx. We presented her with a print out of the FedEx estimate but she could not explain the $100 difference between the FedEx estimate and the amount that she charged us. She eventually accepted fault and said we had not been charged the right amount but said she would not refund us the overcharge. We greatly regret going to this business with our shipping needs. read more

They need to control their employees. I called to check if my package was there, the older Woman by the name "jaine" hung up the phone on me when I asked to please verify if my packet was at the location. Over the phone she refused to look, said she was not going to do that, if online it said it was there then it was. She then proceeded to hang up, when I called back she did not pick up. I understand we are all busy and how being in customer service can be, however I was not rude, I asked politely and tried to explain that I was told it was going to be delivered today that's the reason why I wanted to make sure it was at the location in case it was shipped. I don't know who manages this place, I called UPS and they said it's a 3rd party company. If you are the owner, and are seeing this please have give your employee accountability for their actions. read more

Never pleasant. I don't know if it's just with "certain" people but they are never as helpful as they could be; seeming almost annoyed to answer questions. read more

First, to post a review I have to give them 1 star? I do this under protest. Having not received any email tracking info, I went back to the Mail Center. She said the pkg was delivered on "date" and for me to go to the UPS website to see the signature that I asked and paid for. The website only shows "left at residence" with the last name of the receiver. There is no signature! This is what I paid for? Did the driver just leave it at the residence? There is invaluable items of family history (purple heart, military papers, old photos) in that box that cannot be replaced. I've been on FedEx website, without help, finally got a phone number to contact them. Now it's a claim. FEx didn't show an email address for me from the start. So much for good service NOT! I keep waiting. No, calling the recipient isn't possible. read more

Very kind smart owner who works 6 days a week Always has smile on her face and is ready to help with anything you need

If it was possible to give a negative star - this is the business which deserves it! The place is expensive and if your package is lost or arrive damaged - you will not get any assistance from the owner in how to deal with the situation. I had an unfortunate experience . The owner was not helpful, she was rude , unresponsive to the phone calls , ignored my emails and lied about not receiving any communication from UPS ( UPS confirmed sending her forms and letters needed to be completed). My package was insured, she collected the fee, but when it was time to deal with the damaged item, not only I was on my own - she didn't even do her part! Save yourself time, money and the peace of mind by NEVER doing business with the Mail Center located at Fairfax Town Center. read more

UPS left a package here for me to pick up that required a signature. I checked the store hours and it said they were open 9am to 7:30pm, so I showed up at 8:55am, as the package contained parts needed for a job and it was therefore important for me to pick up this package as soon as possible. At 9:15am the store was still closed, with no sign of any employees. I inquired at the adjacent business to see if they knew anything about the store hours. The woman there told me that the woman who owns this Mail Center was very unreliable and only shows up when she wants to, and NEVER before 10:00am. She was very insistent on that last part, saying it would be a waste of time to ever show up before 10:00am. As of this moment, it is 9:26am, and still no employee has shown up to open the store. Absolutely ridiculous. If you can not reliably open your store before 10am, then you should change your operating hours to reflect this. Terrible, just absolutely terrible. read more

Mail Center - Still closed at almost 9:30am on a Thursday morning, though their hours say they open at 9:00am. - Shipping Centers Near Me - Fairfax, Virginia

Very horrible experience with the owner. She is very rude. She wanted to extra charge me for the return item label which should be free.

There's 2 ppl who work here: 1 man, 1 lady. The man is cool & helpful. The lady is a bitch. I've never seen her smile and she's never made eye contact despite the number of times I've been there. The prices are sky high and they charge about 10 cents more/stamp. Is that even legal? Today was likely the icing on the cake though. I mailed 3 keys in an envelope. I went to have it weighed so I could know the postage. She charged me $5.45 because "it's a package, not a letter". I don't work for the PO, but I ain't no fool. Wudeva u can fit in the damn envelop can be mailed and u just get charged by the weight. That bitch didn't even weigh it. She just slapped some arbitrary price up there. My God I can't stand her. The Fair Lakes area really needs its own post office, so we don't have to put up w/ this raggedy service anymore. read more

I have always had good service at this location, surprised to see all the negative reviews. Also get things notarized there occasionally. I am happy to pay small premium to get in & out fast. read more

Excellent Business I highly recommend. I use the Mail Center of regularly as it's located close to my home office and regularly have the need to print sign fax or scan. The owner Is super nice and helpful whether I need 50 copies of a document or need to ship parcels to my family in New England or get something notarized. It's the best in breed and just a delight to use. I am grateful to be located close by and it's much BETTER THAN THE USUAL PRINT MAIL SHIP STORES!!! FIVE STAR SERVICE AT THE BEST PRICE!!! read more

Home girl behind the counter was beyond rude. I had several packages that got sent to that location and she gave me 2 out of the 3. She kept telling me when I asked for my third package "no that's enough" and I told her and even showed it it was clearly there and she gave me so much attitude and told me " I don't know why they're lying" and after I ragged her a bunch she finally looked and found it.. 10/10 would NEVER recommend. read more

Forgot to give me my tracking # and the lady seems rude. Definitely wouldn't recommend. Oh and they charge way to much for shipping.

If I could leave 0 stars I would. Poor and sloppy service. I can only imagine this place surviving as a drop off location where customers don't have to interact with staff. Im not returning and thankfully I don't livere here to see the sight of this place. Take your needs elsewhere. read more

000000 rating. Don't go there. The woman there is very rude and ignores customers. I went to drop off the prepaid return package, and she wanted me to make unnecessary copies of the invoice. When I said I hadn't before, she told me yes, do it your way, and she didn't explain why she needed more invoices, took the package to me, scanned it, and kicked me out of the store. I was standing upset, so she told me to go out. Then she almost lie in a chair and sat down to make a phone call. And my package hasn't been updated even days after dropping off, and the package came back to my house. Never go there. read more

Excellent service. Have used this mail center for years. They have always taken great care with our packages. Outstanding!

terrible!! she called me a liar and b! I walked in to pick up a box with my ID. She verified and then said her system was down. I kept my package in hand and she said "give it back!" i said "excuse me?!" and she pulled the box from my hand. I'm in shock that this is how people handle their business now, go somewhere else! read more

Lady at the front desk prints my amazon label for me as I do not have a printer and prints it at some 300% scale. She then tells me I have to buy a box because the box i provided is too small and blames me for sending a giant document for the label. The file being sent literally has no effect on how you print, it's the settings in the print menu on the computer. This is just another tactic to get you to buy a box from them. Avoid at all costs. Including an image of the label read more

Mail Center - Mailing label - Shipping Centers Near Me - Fairfax, Virginia

Save your time and energy and just go to Post Office to conduct your business. At least there you can purchase "one" stamp, get a pinch of tape, and customer service. read more

On this Saturday I went to this mailing center and when I tell you they have some of the worst customer service I have ever experienced in my life I mean it. Even worst I went to get my mail certified and they informed me that they were out of stamp and would have to be sent out on this upcoming Monday!!! At a mailing center???? P.S. That guy in there is extremely lazy read more

I'm only posting a review because there are so many low ones which surprises me. This place is great to have nearby, and the woman who works the desk is always really friendly to me--she kept me from paying $80 to ship something to the UK by just explaining another approach, which was way cheaper. She didn't have to do that, and could have let me spend my money like a fool! read more

STAY AWAY ___ AWFUL & RUDE CUSTOMER SERVICE While it's very helpful that this place takes so many different types of packages/mail, the service is awful, and because I spent hours trying to figure out what happened to my package with no resolution, I'm firmly taking the position that I will NOT be using this establishment for my shipping needs again if I can help it. Very rude employees & don't be surprised if you get hung up on when you call. I highly recommend staying away from this place... read more

I would avoid this place if I can. I had ask the lady which form to fill out and the section she told me to fill out was wrong. She didn't say sorry but instead blamed it on me with a horrible attitude. It does save time as they aren't very busy; however, the customer service is horrible and it's more expensive just because. I regret going to this store... hopefully my package will get to its destination on time. read more

This is the first time I've ever felt compelled to write a review for Yelp. I'm literally sitting in my car outside the business typing this because I can't believe the experience I just had with the lady at Mail Center. To start with, I'm from a small town in South Georgia. I was taught to be courteous and gracious, especially when welcoming others in your business or home. I also feel that these are just good qualities to have if you want to be a decent human being. I've been to a lot of USPS offices, UPS stores, etc. I often come with boxes not taped for one reason or another. Sometimes I'm not sure if the items are packed correctly. It doesn't really matter the reason. The person at the counter is always happy to put a stretch of packing tape on the box. Often these businesses provide the rolls for customers to use. Never before have I gone to a shipping business and been coldly instructed that I must tape the package before I bring it. That she will do it for me this time, but next time I must bring my own tape. That they sell it. And point to the display of overpriced packing tape. This seems like a small thing, but their only job is to ship things. Why not extend this small courtesy that literally every other shipping business I've been to has embraced as a good way to retain customers? Why not try to be a decent human being? I'm never returning to this business again. read more

The lady behind the counter was fast, thorough and efficient. I came in with a mess of things that needed to urgently get sent all over the country and she patiently waited for me as I kept fumbling with different addresses and kept mixing up what went into each package. Based on previous reviews, I halfway expected to be scolded and constanrly apologizing for being so disorganized, but that was NOT case! I'm rather the worlds largest outlier, or the previous reviewers are just being rude because her English, while fluent, is accented so it isn't 100% My suggestion, if you're unsure with these mixed reviews, is to call in and tell them what you need and gauge customer service that way first read more

They've somehow lost packages, their customer service is bottom of the barrel (they seem to make so many errors it's as if it's everyone's first day everyday) and God forbid you need a single piece of tape because you forgot your roll for the first time (9 months pregnant brain)... they'll charge you $1 for a single piece of tape or you'll have to go home and return. I wish there was a closer UPS to use because this place is useless. read more

** TAKE THIS AS A WARNING ** DO NOT WASTE YOUR TIME GOING HERE. Not only is the lady working there VERY RUDE, she is unhelpful and unknowledgeable. Told me it would be $148 to mail a package. I took it to the post office and it was only $38 and it would be there the same time it was going to take mailing it her way. read more

I don't understand the bad reviews? I've only used this location to pick up packages that I've had sent here from UPS, but I've never dealt with anyone who was rude. Every time I've gone in the gentleman greeted me, asked for my ID, and I was in and out in less than 5 minutes. Pretty efficient. The hours are convenient and so is the location. They also have a notary on site to my knowledge at certain hours if needed. I'll definitely continue to use them unless proved otherwise. read more

Not sure why my review was flagged but here it is. The last time I was was a little more than a year ago. The staff was very rude in general from the last time I had my packages services. I was in the area and I had to ship out my packages that day and I was not near a post office so I had no choice. When I went in it looked like the place was under new management. The employees under the new management were attentive and very helpful, giving me recommendations and offering reasonable pricing options. They'll pack and ship it and hold your hand while you fill out the forms. This little shop has some office supplies for purchase as well and a copy machine. My impression of this place was from bad to great. Its unfortunate that I do not live near this area however I will always come here for my package and mailing services whenever I am in the area due to their friendly and helpful service. read more

DO NOT GO HERE. Listen to the other countless reviews of the horrible woman who works here and will SCAM you. She charges different prices every time you walk in. She tried to literally charge me DOUBLE for the same shipping service I paid for the week prior. Whatever price she feels is appropriate at that time she will charge you and there are hidden fees she fails to mention until you swipe your card. She is scamming people and, on top of that, is incredibly rude to customers. Save yourself time and money - take your business elsewhere. read more

Horribly rude lady that runs the place. Like others have said, she scams you into buying her packing products by telling you the "total price" (which happens to be just for shipping), then hitting you with a $10 charge for a small box, tape, and packing peanuts. read more

I took a small flat rate box to this Mail Box location and was charged $13.95 instead of $8.30 that the USPS charges--$5.65 extra. After checking the USPS price I returned less than a half an hour later to get a refund or return my package. The lady said it had already been picked up. That was not believable since the other USPS mail was still in the baskets. She said that $13.95 is the price it charges. She rationalized the extra price by saying it provides other services. USPS apparently allows private business to charge higher fees for USPS items. However, $5.65 extra--almost 70% higher, is ridiculous! I would certainly pay a small fee for the convenience of the location, but not 70 percent more! I strongly recommend not going to this any other Mail Center location. There are better prices elsewhere. The prices are wholly unjustified!!! read more

It happened to find out this place via many recommendations of my friend who has been using PO Box and other services, since there is not a USPS near West Ox Rd. I was looking for personal mailbox service to receive my business correspondences. This place seemed to be a nearest place that I may deal with. The price was reasonable. So were people of this place too. They provided me detailed information for my mails whenever I called. I just didn't want go over there to pick up nothing but junk mail. Until three months ago I did not know this place can be a place just to drop off any USPS mail also. I thought any mail package center such as UPS , Fedex or even this place were used to send out mainly packages or enveloped mails. Basically I found out a new post office here. I do not have a lot of packages to send out but to receive. But it is still very helpful having full service here without driving a few miles for USPS. USPS has been financially troubled last many years since internet era, as all we know. They have been considering many options to reduce the cost beyond elevating cost of postal stamps. I wonder how long USPS is going to provide current level of service in the future for same area for six days a week. I really think it may be one of options having many private sectors like "Mail Center" handle some of business especially rural areas and areas a little far from USPS even in the urban area. I do expect the cost of private sector overpass what we have been paying at USPS. But I still think many USPS locations will be closed and number of service days is going to be reduced too. So friendly neighbor private mail place like"Mail Center" is my recommendation for everybody. read more

I don't come here as often as I did previously since I don't work nearby anymore, but I will still occasionally swing by here if I have a package. I've never had a bad experience here. The lady that works there is always helpful. I had to get my passport photos done in short notice and I went there and they were able to get me in and out with my photos in hand, which was awesome. read more