Customer Review - UPS Store, Chantilly, VA I am writing this review to document a deeply disappointing and unsettling experience at this location. I visited the store to return six Amazon items. At the counter, I was handed three receipts covering only four items. When I calmly pointed out that two items were missing from the receipts, the associate became visibly frustrated rather than helpful. After taking time to match the items one by one, it became clear that one of the receipts I was initially given did not belong to me, and my correct receipt had been left on his side of the counter. Instead of acknowledging the mistake professionally, the associate tore up the incorrect receipt, handed me the one that should have been provided earlier, and then abruptly told me "not to come back to the store ever again." I was shocked--not only by the error, but by the tone, body language, and hostility shown during the interaction. I responded that there would indeed be no reason for me to return. What made this encounter especially troubling was the way I was treated throughout the exchange. Based on my appearance and accent, I could not help but feel that I was met with impatience, disrespect, and verbal aggression that I strongly believe would not have been directed at a customer perceived as white, Black, or more "American-looking." The experience felt racially charged and dismissive, and it left me shaken. Mistakes happen. What matters is how they are handled. In this case, the mistake was compounded by unprofessional conduct, a lack of accountability, and behavior that made a customer feel unwelcome and disrespected. I hope management takes this feedback seriously. No customer should leave a retail establishment feeling humiliated or targeted simply for asking for accurate receipts for a legitimate transaction. I am confident that this store has interior security cameras. If there is any question about the accuracy of what I have described above, the events of today can be verified clearly through the video footage. The interaction, tone, body language, and sequence of events should all be evident on camera. Given this experience, I have lost trust in this location and in the brand as a whole. I will no longer be using UPS services moving forward. Pictures of all the receipts including the one that did not belong to me. https://photos.app.goo.gl/eiCJsY7Z4H3Y85XKA Now posted on Google Reviews. Best, Concerned Customer read more

This is an incredibly unhelpful UPS store. I've been returning items to Amazon at UPS stores for the better part of a decade, with no issues whatsoever. But at this store they are hellbent on making Amazon returns needlessly difficult. I'd avoid this location. read more

Said they can't laminate something if they close within the next 12 minutes. I went to FedEx and did it myself in 60 seconds for less than $2. read more

I needed a piece of tape for my box and store clerk lectured me on fairness. Wife also complained of random charges and rudeness. New ownership group is not good. We now take our business to Wegmans UPS Store who value customer service. read more

Called the store to see if they had a box. Got put on hold for 20 minutes. I drive over to the store while still on "hold" I walk in to an empty store with the owner talking on his cell phone about nonsense. Very unprofessional. Will not be coming back! read more

The UPS Store - The ups store greenbrier. - Shipping Centers Near Me - Fairfax, Virginia

Made another notary appointment and everything went great this time. Service was timely and helpful.

Ali was very helpful & kind. I brought no tape to my return package, and he taped it up with no extra charge. Thank you for taping up my package. read more

The most helpful humans on the planet! The only UPS store I will go to now!!!!!! They go above and beyond! One time I could not get the bar code I needed for a return and they tried everything, even using their own phones to help and it worked!!! read more

Great service from a Quality and high value employee, the guy working behind the counter helped me carry my large Amazon return and he did it with such a great attitude. read more

Overcharged notary fees and did not communicate what the charges were until it was time to pay. I've completed notarized paperwork consistently at different locations since I'm military. Every location has had the same charge except for this UPS store. I was glad to provide my own witness and found out at the end this store not only charges twice what other stores do, but they also charge the same amount, $10, for my personal witness. $80 for 2 notary stamps, 2 store witness signatures, and my own witness. What a rip off. read more

I asked the agent how much to send a package to Singapore and if the rates were the same as the usps. He told me they were the same and quoted a price of 149 dollars. I thought that was really high so I went over to the Chantilly usps and the package was only 89 dollars. What a huge change in rates. Don't send anything international here because you will be ripped off. read more

I had used this store many times when doing amazon returns. That experience was great but a store really shows it customer service or lack there of when there is a problem. I took a small ipad in to be mailed to florida. the weight was 3 pounds. it was in a bubble envelope and there was no rush in getting it to the destination. I was told that the charge to mail it in the bubble envelope would be $60.00 but if it was put in a box it would be much cheaper. The postage waa $16.59 but then I was charged for the box and the bubble wrap making the cost $29.00. When the package arrived there was no bubble wrap. when I called he said he would check the camera and call me back the next day. the following week I tried to call and everytime he would tell me he was putting me on hold for a minute and never come back. I finally left him a message letring him know I would be posting a review, then he called me back saying I didnt pay for bubble wrap which was listed on my receipt. He was very rude and not at all helpful. I will never go to that store again. If I had gone to the post office it would hace been about half the price and the customer service could not possibly be worse. read more

They lost my package I will never go back again. My tracking number: 1Z8131R99065744086 I went back to talk to store Clark, the bald guy who does everything fast like he's in a hurry. He told me to check the tracking number and ensure it's Z. He tried to make me feel I was dumb don't know the difference between Z. I didn't argue with him since he hates his life and customers. Please be aware of going to UPS and don't bring business to them. Fed-ex is in the exact shopping location. read more

This UPS store is located in the Greenbriar Town Center, on the west side of the plaza, around the corner from Marshall's. They offer various shipping and delivery options available, and the staff are friendly. I love that they were able to accept other carriers, such as USPS; even though they are unable to provide a receipt, they are able to ship it out with the rest of the packages for you if it is already pre-labeled. Parking is plentiful, but just note that there are speeding cars, going in and from around the corner! +friendly staff +fast and efficient service! +offers to ship other pre-labeled carriers! +located in the Greenbriar Town Center read more

This place has changed hands many a time in the last few years.. That being said, the new guy is Amazing!! (Wish I had his name). Always so friendly and kind, has even helped me bring in packages from my car in the rain! Very efficient as well, and really no one wants to spend allot of time at the UPS store, correct? Well Done Greenbriar UPS!! read more

I had very bad experienc with ali. he was spiting at me when im asking few questions and demanding for atleast90 dollars bill to pay. He was doing wrong measurement's in front of me. when I'm trying correct him she was shouting. very bad day. if he don't know how to treat or greet people immediately he deserves to not work at ups any more.another guy is very good at treating people with respec. read more

Unprofessional customer service today at Greenbrier UPS store. I dropped off a pre-labeled package for UPS. The clerk, a younger man with a beard, was engaged in a personal conversation with his female coworker and both were standing in the back. When I walked in, I said hello which he ignored, walking to the counter while continuing his conversation about someone's boyfriend's mother's house and how much it was worth. He scanned my package, printed the receipt and handed it to me, all without taking a break in his conversation. He didn't point out the tracking number or otherwise acknowledge me. When I said "thank you" he ignored me, responding "she must be rich," not missing a beat in the the co-worker conversation. So, was the service quick? Yes, there were no other customers in the store. But rude enough to prompt me to write this review, which I rarely do. I stopped there only because the package was pre-labeled for UPS. Otherwise, I use the FedEx store on the other side of the shopping center, where they have excellent professional customer service. So, no, thank you, Greenbrier UPS. read more

None of the three store employees were wearing masks despite the government mandate. No efforts at social distancing. Didn't feel safe.

The level of service at this UPS store is 0 out of 5. Too many rude employees here. In several occasions, the employee snatched my phone without saying anything when I tried to show QR code for return. This was during the peak of Covid 19 spread. read more

The UPS store has a global account with Dyson. So when you go to return/ exchange your vacuum cleaner, or send for repair, all they need is a reference number provided by Dyson and they'll box the machine for you for free. I happened to print the label when I went in and the person at the front, instead of taking two seconds to look up my reference number, started telling me I needed to buy a box since I have a label. He also kept interrupting me when I tried to explain. They finally typed the reference number and after my information populated, shipped my machine for free. read more

I had no idea there was a UPS store in this shopping center, but glad I found out because it's close to my job. Upon arrival there was a short line, but I only waited a few minutes max. The staff that helped me was very nice and quickly helped me with my return label. I was in and out in less than 5 minutes and the store seemed well organized. read more

People working here can be pleasant or down right rude. It's a mixed bag. Only come here if you already have a pre-paid postage. If you want to ship something, the kinkos Fed-Ex store on the other side of the Greenbriar Shopping Center is a way better option. read more

This UPS store is the location I use when returning items to Amazon. It's got parking right in front of the store and I can always get a good spot. The staff is always smiling, helpful and efficient. The store is generally tidy, unless they have a ton of boxes waiting to be picked up. The inventory of supplies is great. Fast and effortless. read more

What a rip off. Had a UPS shipment sent to this UPS facility. When I called to tell them a package would be delivered to their location, they told me there would be a $5.00 pick up fee. Each additional day that it was not picked up, it would be an additional &5.00. They called this morning and I picked it up. They charged me $5.00 for the pick up and $5.00 for storage! What a scam! Needless to say I will NEVER go into that store again. Shame on them!!! read more

Save yourself some trouble, DONT GO HERE! I don't know what her name was, but after reading the comments here and some google reviews, I understand that it's Selome! What a piece of work. Rudest interaction I've ever had in my life. From the minute I stepped in, nothing went right. I wanted to forward a package that came to me via UPS, but she kept telling me that I needed to buy tape for some odd reason. And quoted me $65 for a shipment that priced out at $35 online at ups.com. I would've shipped it but she was so rude, that I sent the package back to the sender. I would rather deal with the mfg to send a second package than deal with Ms Rudy. She tried to tell me that I had to take the package to some distribution center if I wanted send it back to My 4 year old was looking at cute post cards they had, and she told her not to shift the cards around. Thank god I did yoga this morning, It took a lot of patience to walk out of there with nothing untoward happening. read more

Worst customer service ever. If you're going to hire people make sure they know how to read, write, and use a computer. I left after telling the rep my information 10 times and he STILL couldn't figure it out and asked if I could write it down. Management should visit the UPS in fair lakes and learn how an establishment should be run. I'll never be back to this location ever again read more

I just picked up my printing job and it is perfect! I worked with Nahla, who is exceptional, as are all the staff with whom I interacted. She was helpful and knowledgeable. I ordered a foamboard sign, invitations, envelopes and mailing labels for an upcoming event. Nahla's suggestions, assistance, and experience resulted in a project that I am proud to use and it was completed in under the estimated time frame. I would recommend this service at this store to everyone. I have also used this location for shipping services which were also convenient and smooth. All staff and customers were wearing masks; the store is neat, clean, and easily accessible. read more

New owners have been GREAT this past year. We have our business PO Box at this store for almost 2 years and it's terrific! Fast, friendly, accurate service every time, especially during COVID and rush hours. We get a lot of incoming mail and packages every day. Never had a problem of any kind. You'll love this store. So convenient, easy in/easy out, plenty of parking, and open later so you can make it after work. Great location! Super clean store with all employees wearing masks. read more

They don't do passport photos here. I wanted to kill 2 birds with one stone bc I needed to get a court document notarized and also get my passport photos taken. I did check their website beforehand to make sure that they did both, so that I didn't waste a trip. The website listed that they did passport photos under "Other Services". They said that the CVS "just" around the corner did passport photos though. I went around the corner to the CVS and it took forever. I also did not read the notary feedback someone left previously for this place, and I hope that it is not the case for this place! Yikes. read more

The staff was extremely nice and helpful. I had to ship some last minute things, and had two grumpy little boys with me. The staff was fast efficient and made my errand easy. read more

Terrible store. When I was given a refund, it was minus the fee for the credit card company--I did not receive a full refund. I went to this UPS Store to have my passport picture taken. I haven't gotten a passport in more than 15 years, so was not aware my glasses had to be removed. Upon going to the post office with the pictures and application, I was told I could not use the photo because of the lenses. I had to have another picture taken at the p.o. The postal clerk was kind enough to hand me a flyer with the info regarding glasses, and advised me to get a refund since my picture was unusable. When I returned to the UPS Store, the lady tried first to tell me I could have another picture taken. I explained I'd already paid for another one at the p.o. when I had my appointment. She began to do the refund, but I noticed the refund was not for the total price I paid. I questioned her, and she said it was because of the credit card fees. I stated that wasn't my responsibility and they are the business, I am not. She said again that it was the fee the credit card company charges her and it was only $X amount. I asked why I had to pay it when I am not the business. She had no reply and finished the refund. I would not be so upset if I'd been told of a credit card surcharge beforehand (it's not posted anywhere), or if the fault of the purchase were mine. As it was, the mistake was made by the business for a product I was unable to use. I will not be returning to this place. read more

First time really wanna leave a review. If possible I'd like to give this store zero. Horrible service, I will never go there again. None of the UPS store is like this one. I went to dropped off a return from Amazon, the woman tried to charged me for the tape to seal the box. I was like "what?!" I have been to many ups but none of them asked for it. And the attitude is really horrible. Last time here, the same woman over charged me for a flat rate mail. No wonder this store only got 2.8 rating. Never go back to this one any more. read more

My family uses this store for all of our shipping needs. We can always depend on there being fast and friendly service. And I appreciate that all employees wear masks. read more

Could be the worst location to visit if you're looking for quick returns to Amazon. For frequent Amazon shoppers, you'll recognize, "No printer? No problem." The service costs $1 and they'll automatically deduct it from the return. They give you a QR code that you're supposed to show at any UPS location, and the location will provide a label to slap on the box. Problem is, this location wants to charge you an extra $1 for printing the label. You're a shipping store. Why are you charging for labels? My experience with this place after several visits is that this location sucks in the customer service department. It's crazy that this store is so opposite of Amazon's customer centric philosophy. Highly recommend catching another UPS store on the way into the city. There is also another location my the mall that's much more helpful. read more

Super fast service, very courteous, very accommodating. I went in with no expectations and was pleasantly surprised.

I was there on 6/25/20 to get some color print,Marc helped me. He was so friendly.He did his job with patient and very professional. I highly recommended this place.Thank you Marc Edelstein. read more

Stopped in here today to mail a package to my daughter. There are new owners and they are lovely! Everyone was wearing a mask (customers and employees), store owner stopped what she was working on to assist me with my package. Looks like they are trying to update the business to better serve their clients. Great location, lots of parking, and very pleasant to deal with! Will definitely go back! read more

First time coming into this store I would immediately give it 5 stars. The store has the fastest service, good communication with the customers, they help me find a good size box for my package and they honestly do their best to accommodate the customer needs. It's a secure place to send and pick up a package. It's a good location for finding easy parking. Lastly I would like to mention that the environment was very pleasing and I would definitely like to visit again for any package sent to me and from me. read more

Great, quick service .. Employees always serve you with pleasure. we use this location very often, and it is one of the best in the area.

This is the worst ups store! Customer service is terrible and very rude people working there. I went to pick up my package because I had an email notification letting me know my package was there, when I went to pick it up the guy gave me a huge attitude saying it's not here and doesnt know where it is..I asked if I could speak to someone else because his attitude was so nasty..then a woman came out and started raising her voice at me at which I told her she didnt need to yell at me because I understand English perfectly and can hear just fine. They continued to scream and yell and told me to get the hell out of their store. Definitely do not reccomend this store, they will not give you any information and say that your package is not there even though u are notified that it is! I wouldnt even give it one star but I am forced to just to get my experience out there. read more