Had to stop in here to pick up a package that UPS attempted to deliver three times. The company that sent me the package specified that UPS get a "signature from a live person" or words to that effect. Meaning I could not sign one of their forms and leave it on my door and expect them to leave the package. So I stopped in here on my way home from the Airport. It was after 5:00 pm - so I had no idea how long the lines would be. Turns out I was able to get in quickly, provided my tracking number and Drivers license to the lady at the counter, she retrieved my package, and I was out in less than 5 minutes. Great customer service! NOTE: The address listed here in Yelp is currently incorrect. The correct address for this location is: 4455 Stonecroft Blvd Chantilly, VA 20151 read more

UPS Customer Center - Shipping Centers Near Me - Chantilly, Virginia

See all

The Chantilly UPS is the WORST UPS center. Everywhere else people rave about how UPS is their preferred service - but Chantilly is a disgrace. Packages thrown onto the front porch (we have video), always talking on the phone (I hope the UPS drivers wife gets Everything in the divorce!) and if there is a hint of weather - our packages are delayed at least a week, with daily email updates saying they will deliver the next day, but they can't seem to get around to it. How can a company like UPS keep such poor management in place. (Of course UPS grants their victims the privilege of picking up their packages - IF you pay for it. Nothing says 'we love our customers' like holding packages for ransom.) I've gotten to the point where I do my best to choose businesses who do not use UPS - which is Horrible, as it's not their fault that they will be judged by the abysmal performance of the Chantilly UPS. (Is shipping really free when your package takes 1 week to get 5 miles and you end up buying from another business in between?) read more

They deserve to be a 0. All the 1 star reviews are accurate to a tee and they keep delaying packages for "severe weather issue". The snow has already been gone from all main roads and they even had my package on route to delivery where you can track their driver in live time but he didnt even attempt to deliver and went back his way. UPS Headquarters office really needs to take this Chantilly main hub down for being a bad store to represent them and replace them with REAL workers who want to actually provide customers with REAL service read more

UPS sat on my package for THREE days after the delivery date with no explanation other than "delayed" and weather issues - which was two hours of snow with no ground accumulation. Amazon and Walmart somehow made their deliveries but the snowflakes at UPS couldn't figure it out. Pathetic. read more

The service I expected from Chantilly VA (Stonecroft Blvd.) is always built around guessing. I wonder if there is a scanner used to see the items. I am now 2-0 for expensive gifts for an event stopping at this dead-end facility and then it's off to the land of the lost! My parcel was scheduled to be delivered on Monday! More than enough time for my event this coming weekend. Now I am empty-handed, once again! This is a major inconvenience and there is no remorse. The 2-Day shipping fee is lost to the heavens. I wish I had used Fed-Ex. They know how to get your express shipping into your hands. Now, I have to fight and get indignant. I NEED MY $315 ASAP!!! read more

Why don't they shut down this agency itself. They are in a loss. Cannot delivery any packages correctly. Drivers have no knowledge of what they are doing. Taxpayers' money is being wasted. The worst agency to deal with. I do not want to write any more negative comments. If I could, I have a grocery list of negative comments. What a waste of taxpayer money. They should fire their staff and shut the agency down in its entirety. Clueless mail delivery staff or should l I say fail delivery staff. Lost my main important delivery package. Was delivered to another address and they claim it is delivered. read more

Just had a fantastic customer service experience. Young man helped me with packaging my item and suggested the best shipping box to protect the contents I was trying to send, and advised that my recipient must be awake and available to receive it at 8am for next day first delivery (or it will delay the parcel). Wish he had a name tag or I'd thank him by name! read more

2nd day in a row that my package has been put on a delivery vehicle, only to not be delivered. UPS claims "weather", which is funny because USPS is delivering, FedEx is delivering, DHL is delivering...I see all their trucks out. To make matters worse, I could walk to this center and pick up the package myself (that's how close I live), but their customer counter is also closed. My package has been at the center (that again I could practically walk to from my house) since the 4th. Tomorrow will be the 9th. That will be SIX DAYS. It has been loaded on a vehicle 3 times (tomorrow will be the 4th). But they have no problems charging for service. read more

This place it the worst. These people think businesses stay open until 7pm. Then after missing the delivery the 1st day because they show up at 6:30 pm for a school and wonder why it's closed, they try to show up the 2nd day at 6 pm and find the same thing. How dumb do you have to be to be a UPS delivery driver? I wouldn't trust these guys to cook French Fries at McDonald's much less drive a motor vehicle. Terrible operation, or just complete idiots as drivers....I'll let you decide. read more

My package was held here for over a week. No explanation was given why the package wouldn't be delivered to the original address and it took 4 days of waiting on customer service lines to get a clear response. USPS, FedEx and Amazon had no trouble with deliveries but UPS basically wouldn't fulfill the terms of the contract and failed to communicate where they were holding my package for 7 business days. A bizarre and unsatisfactory experience with absolutely no customer service at offered at all. read more

Hit and miss. Customer service is like DMV slow or painfully slow. Add to this carona hours Good luck read more

This review pertains to this location specifically. Great customer service. Ms Pam always greets you with a smile and is very professional. She will go out of her way to help you. I go there monthly and know I will get great customer service when she is there. read more

Not sure it this correct place to complain about a driver. You call center just would give the run around. So this morning on Route 28 in Chantilly VA. Truck number 206340 around 930am was throwing trash from his truck. Hitting my car and others. Lucky for him and you guys my car was fine. That stretch or road is dense and flying debris could cause a major accident. Please make sure you're telling your drivers to pay attention what's in the truck. read more

I have two packages that were shipped by the seller via UPS. One of the packages says in the shipping details that it has been delayed and rescheduled based on a request from me. I made no such request and still have not received the package. The second package details says it is waiting for clearance from the sender before delivering the package. Clearance for what???? The package is coming from California! My wife also has a package in limbo and it looks like it is now being sent back. This despite contacting UPS on multiple occasions to give them delivery location information. To date, UPS has a 100% failure rate on deliveries to us. USPS, FedEx, and DHL all get it....UPS does not. read more

UPS is a criminal organization. It charges money for shipping-delivery, but can and will just leave your packages in the dirt by your mailbox on the roadside if the driver doesn't feel like driving to your front door. Some of the packages left on the ground have included gunpowder, an expensive leather jacket, and a firearm returned from factory service to name a few. If you pay extra for "Signature Required" that is a joke. The driver just signs, "Released" If you take money to do a service, then refuse to do that service and keep the money, that is called, "theft". read more

UPS Store #1697 Greenbriar Shopping Center Fairfax, VA 22033 My parcels were delivered in one box with a 1 of 2 shipping form. I returned both packages to UPS in one box with the form/code taped to each item. Ms. UPS said " I can take one, but the other has a separate code and needs a box." Then her attention went to the two waiting customers. I left without a return receipt printout. Being unfamiliar with store policy I assumed my printout would indicate two items when I came back. Within 15 minutes, I was at the store again with the second package in a new box. She immediately printed a label. I asked, "Don't I need two? You didn't give me the first receipt." She responded, "go over there and find your box." I said, "lady, I have no idea which is mine or which stack you put it in." There were at least 30 if not more stacked boxes against the wall. She said, "well, you have to wait" and called another customer. I hadn't gotten a reasonable explanation before she abruptly called the next customer. By this time I wanted to leave the environment, because I'm a senior who falls into the high-risk Covid category, but decided to look once more. In the midst of it all, she involved another employee who just entered the store. He took one look at the stack of boxes and immediately began questioning me about a tracking number which was home in my computer. He concluded I wouldn't require a return receipt printout and that I could use my tracking number in the computer. Frustrated, and about to leave, Ms. UPS went over to the stack of boxes, taller than she was, and said, "Are you Wall?" Then proceeded to print and hand me my return receipt. However, during this encounter, Ms. UPS said, "I gave you a receipt." Then almost in the same sentence, "You left before I had chance to." Finally, as a qualifier, "I tried to catch you." The truth is after scanning the first package she decided to turn her attention to a waiting customer and forgot. read more

Great people, horrible hours. Not open on the weekends, closed from 1pm-4pm on weekdays. And closed by 7pm. But do they care how much of an inconvenience this is to you? No...because they know you wouldn't be coming here if you had a choice to do anything else. You're here because you need to drop something off a store won't accept or to pick up a package UPS failed to deliver to you successfully. You aren't going anywhere else, and they know it...so they don't make even the slightest effort to be customer focused. On the positive side, the folks I have dealt with here have been great, so one extra star for those folks. read more

Your employee who drove the UPS truck with license plate 38-621 today 7/24/2018 around 7:40pm swerving in and out of traffic and when getting over on exit to willard road in Chantilly cut infront of a white pick up truck could have caused an accident. Awful driving skills for working for a delivery company. Teach your drivers how to drive safely! read more

It seems that a "weather delay" means UPS doesn't feel like delivering your package. This is the third time I had this issue with the Chantilly office and I'm tired of having my time wasted. read more

The driver actually LIED on the tracking service. My package was not delivered for two days; both on the statement that no one was in. Well, the driver never knocked on the door, and today, the truck didn't even come by the place (because someone in the house was waiting and watching through the window, you see). UNRELIABLE LIARS. I will also put in a complaint with the original customer service; this makes me less inclined to shop with them online read more

Plan on waiting forever to be helped. It's unfortunate that policies and processes aren't clearly interpreted. This location seems particularly disorganized. read more

Terrible, terrible, service. A company is only as good as its employees, and this outfit has got some real liars and thieves working for them. A group of the most dishonest and laziest people that I have ever encountered. Yesterday, is a typical example. I stayed home all day yesterday, because I knew that my package was "out for delivery." But, there was never a knock on my door. There was never a driver that even came to my front door. There was never even a UPS truck on my street! But, this bozo marks the package as undeliverable because "The receiver was not available for delivery." A flat out lie. It's too bad, it really is. The worst part is that we all know that UPS just does not care anymore. read more

I doubt UPS cares, but someone needs to add to all the rotten reviews for their customer center in Chantilly. This place is just simply awful. On Friday UPS attempted to deliver to my home at 1pm. An hour later I called UPS' 800 number. I could not get a person on the phone. The recording gave me an option to pick-up on Friday and stated that someone would call me within an hour to direct me to the pick up location. I made 3 calls during the afternoon. Each call led me to a recording telling me that I would be called within an hour to direct me to the pick up. No one called. I eventually tracked down the location of my delivery and it was at Chantilly. Unfortunately, the time they have listed as their hours of business are not correct. And, no one ever called as promised. I went to the UPS Center on Monday. Every person on my line had a complaint. The center did not care. I was told they are not responsible for the 800 number. read more

This place sucks! I have 3 packages that have been on their docks for 4 days and have yet been delivered to my front door!!!

Was delivered 2 packages of a dresser for my bedroom, which was left at the wrong building in the pouring rain. The packages each were at least 100 pounds and I was forced to drag them to my apartment building when UPS personnel clearly saw I was looking for a package with me even going to different buildings and left in a hurry. 2/10. read more

This review is for UPS as a company, a delivery service, not just for this location. I would not use UPS myself for sending packages. But sometimes I have no choice as a receiver. Apple uses UPS for Apple store, the package does not require signature, and have no way to add the requirement. The brand new airpod pro was lost by UPS. It was left at front door of my office building on the street at 7 pm when the building was locked down. While the devliery address was 5th floor. I highly doubt that was what happened. And when the package is marked as 'signature required', UPS tries all sort of things to let you remove that requirement. Keep sending emails suggesting to remove signature. In the delivery options, all options waives signature (except in store pick up). There no simple option as "Knock the door, someone is at home". So, when someone is at home, sometimes they would no knock for signature. They just mark the item as failed attempt and keep it at a facility. They try hard to not be a good service, save the cost and destroy their own reputation. read more

I am usually a fan of UPS, but my experiences with delivery to my home in South Riding have been less than stellar. Today was the last straw, prompting this review. I have had several packages shipped to me via UPS. Each time, the drivers drop whatever they are delivering in my driveway without even bothering to ring the bell. I don't mind so much when the sun is shining and I have no worries about damage to the boxes contents. Today, it was pouring rain all afternoon. I was working from home, Not only did they not ring the bell, they left a cardboard box which contained an electric buffer out in the driveway in the rain, I didn't realize anything had been delivered until my husband came home and brought this nasty, water-soaked cardboard box up the stairs. Couldn't they at least have covered it with plastic...or maybe rung my doorbell? Luckily the item was packed well. However, based on the latest experiences I have had, it's clear to me UPS does not care about my shipments. Apparently these drivers are the laziest ever or just have so many deliveries to make they can't afford to take a moment to ring a doorbell. The USPS and FedEx drivers always manage to bring packages to my front door and deliver with no issues (and a smile). What gives UPS? If I have a choice of how something will be delivered to my home, it will not be with UPS. read more

Customer care at this facility is ZERO. If I could give them a negative rating--I would. The delivery person dropped my package at the front office of my apartment and did NOT make an attempt to deliver the package at my front door. After calling the 1-800 number and filing a complaint, I received a phone call from one of the supervisors at the facility and they claimed the driver made an attempt and I was not home. Complete bogus. I received no apology from the supervisor and had to call the 1-800 number back to file a complaint against the driver and supervisor. Word to the wise: Use USPS and FedEx in the Northern Virginia area. The direct phone number to the facility is: (703) 263-7412 The 1-800 number listed sends you directly to the USA UPS customer service, not directly to the facility. read more

I have lived at my current address for about a year and the UPS driver out of the Chantilly facility ALWAYS either leaves packages at the front door without knocking or he brings them to the front office of my apartment complex without attempting to deliver. One time I tried calling the 800 number to complain and ask them to have the guy deliver the package to my door the next day(he comes every day) and they had the nerve to say they couldn't do that because the package had already been delivered. Well, no it wasn't because I don't live in the front office and that is not the address on the box. I've never had these problems with UPS before and I have been using them for 30+ years. I avoid UPS delivery whenever possible thanks to the Chantilly VA. If anyone of importance reads this, you should note that you are losing customers thanks to the Chantilly UPS facility. read more

Employees are rude and unhelpful. The name on my package was wrong and the attendant was unwilling to find a way to help me. Another honked at me in the parking lot and made me move to a different side of the parking lot when there were free spaces near me. I unfortunately have to go out of my way to return tomorrow and hope they are better this time. read more

2 packages were to be delivered Tuesday 2/17. Monday evening we had 3 inches of snow. Tuesday my package was out for delivery (yay!) then I got a message "Severe weather conditions have delayed delivery. / Your delivery has been rescheduled for the next business day." Roads were dry to the bone when I went out Tuesday afternoon, but ok fine. Wednesday 2/18 Out for Delivery, but then "An emergency situation or severe weather condition has delayed delivery." I did get another package delivered via the Post Office (USPS was closed on Tuesday) Post Office 1, UPS 0 Thursday 2/19 Out for Delivery. Spoke w/ the FedEx guy at work asked if they were backed up, he said no they never closed. At 8:45pm then got another "An emergency situation or severe weather condition has delayed delivery.". FedEx 1, UPS 0 Friday 2/20 Out for Delivery. Called customer service, they are worthless. Can't tell me anything more than what I see online. How is that possible? I'm sure they have GPS units on the trucks. Rep kept blaming it on the weather... it's been sunny the past 2 days and all roads are clear! If I can get my 2000 Honda Civic out of my driveway, you can get the UPS truck to my door. Honda Civic 1, UPS 0 Cross your fingers I get my package today. read more

Incompetent and/lazy drivers. No support to file complaint. Had to send package back to sender rather then have them loose it. It's too complicated for them to match an address or maybe it was the end of the day and driver decided he just wanted to go home and put the package on missed. No regard that I would have to take off from work to sign for it the next day. read more

Okay. No. Need to give no zero stars! Receptionist ". We don't have record of your package" Me "here is the voicemail someone left telling me to pick it up at this time" Receptionist "oh! That is Bill! He calls to tell you your package is here" Me "can I get my package" Receptionist. "It's not here" Me "but someone named Bill called me to tell me it's here" Receptionist "yes, bill calls when packages are here" Okay so you get the drift. First, I was here on Friday December 11th at 8pm. I drove thirty minutes to get here. Bill called and told me my package was available after 7:30. My package from Omaha steaks was shipped to my old address by my boss on accident. Time sensitive stuff since it could spoil. When I got the email notice alerting me of the delivery I immediately caught the mistake and sent in a change of delivery request which was approved through the website. However, it must not have truly gone through since it went to the wrong address anyway. After many worthless calls from Omaha steaks to UPS, my boss to UPS it was resolved to pick up at this hub. The pace of the customer service staff was slow. No urgency even though there were lines. One front in rep (a blond curly haired lady) was sitting on a conveyer belt acting as the Greek chorus to the other reps. Two other people in front of me had similar messages to pick up packages only to make the drive and find out their package was not there after all. One poor fella paid $50 for overnight delivery and was on the phone with UPS arraigning his pickup since 10am only to find the item wasn't there as guaranteed. After my customer service rep (I don't know what else to call her but customer service was not happening) shuffled away for about thirty minutes to find my package she came back to tell me it was gone WITH A PLATE OF FOOD IN HAND! I kid you not! Basically my package is somewhere only Bill the phone call guy knows where until Monday. Unfortunately at that point even if it's delivered to the wrong address it will be too spoiled for my old apartment tenants to enjoy. The customer service area was filthy, disorganized and clear that packages were not treated with care. Not only was my rep multi tasking by letting me down and getting her plate of food but there was a pizza box from Paisanos the staff was clearly snacking on in front of house. Stuff happens. However at this location it happens a lot based on reviews over the years. Being holiday one would think they were playing to win since it is their peak time. If you need to get a package shipped you'd find better luck with any other shipping service including Going back in time and using an Ox or mule on the Oregon Trail. If you want useful honest information try a online psychic. If you are looking to waste time UPS is the place to go! Shame on UPS. UPDATE: (it doesn't get better) - The UPS customer care center emailed me at 2:41 in the morning and offered to hold my package until the 18th at the center. A few things...uhhhh they clearly didn't comprehend my complaint because the point of me picking it up on the 11th was to get it before the food spoiled -I'm pretty sure they weren't doing me any favors because it's within the package pickup policy to hold. - Omaha Steaks called the center this morning (the 14th) to inquire about the package and they hung up on them -A manager called me this morning to apologize and seemed to acknowledge there was an operational Problem and "she needed to figure out what happened Friday" I've now added carrier pigeon to my list of preferred options before UPS. Happy Christmas and Merry New Year! Hopefully everyone else has a better time shopping shipping and picking up! read more

UPS in general freaking SUCKS! First time they claimed to deliver my package, when it was never left at the door. I WAS HOME ALL DAY! It "mysteriously" popped up in the morning at my door ::rolls eyes:: Now I orders items for Christmas. They were just delivered, which is great but NINE out of THIRTEEN items were missing. The box was busted open, tape coming off, and the PACKING SLIP was even missing!! like WTFFFFF!!!! What am I suppose to do now! I just had a baby so I can't really go to the store to pick things up anymore, but clearly I must because UPS is not dependable AT ALL! It's the freaking holidays, must things be stolen, and then incomplete orders sneakingly be left at the door before I can question. I HATE YOU GUYS! and YOU SUCK! Ruined my HOLIDAY. Negative INFINITY stars! read more

Absolutely hate UPS with a passion. I've had to scour my neighborhood looking for my packages and have actually had people come to my house to give me my packages that got delivered to them. Also, on a few occasions noticed them throwing people's parcels onto their stoops. If any of your stuff comes to you broken, it was most likely their fault. Do yourself a favor and make sure your stuff is sent via USPS. read more

They were helpful. Maybe I got lucky and there was no line. Got my package routed here because of a sender screwup. Staff was friendly and helpful. read more

Freaking horrible! Two deliveries in a row left in pouring rain. They were Extremely Urgent envelopes. The contents were ruined. When I tried to make a complaint I got the help desk in Central America. The contents have no dollar value, so they are basically unable to correct the situation or make it right. I can't imagine using this business or recommending them. Ever. read more

UPS Customer Center - My Extremely Urgent envelope left out in the rain. They could have placed it in the door or put it in a plastic bag. - Shipping Centers Near Me - Chantilly, Virginia

I arrived to pick up packages that were on hold and instead of looking up my packages by my address she insisted on hearing 3 long UPS tracking numbers. "Sometimes I can look them up address, sometimes I can't. Sucks to be you today." read more

Ups technical support is almost nonexistent and awful. I cannot update my address or use my cell phone number for authentication. They have sent me activation codes by mail which also do not work. The phone representatives keep passing you along to someone else or give an excuse that you have to call someone else. My last delivery was messed up and it took ten hours to correct. Even the tracking number did not work. I have had multiple issues in the past with UPS and not isolated events. I will avoid purchasing anything from a seller in the future who uses UPS. The heartache and amount of work is just too great when something goes wrong. If I could give UP no stars I would. read more

If I could choose no stars I would. Paid for 2 day ground from Vero Beach, FL to Leesburg, VA, $65. The package contained baked goods for my daughter. Delivery was supposed to happen on a Thursday. I forgot to add the apartment number so there was a failed delivery attempt. I recognize that as totally my error. I called the 1800 UPS number (because of course they don't give out the individual center's phone numbers) and updated the apartment number. The individual I spoke to was from a call centers outside of the U.S. Trying to communicate with someone when English is not their first language can be problematic. She assured me they had the new apartment number and package would be delivered the following day, Friday. I also went on line and updated the address via the UPS website. I called 1 800 UPS again on Friday morning to make sure they had apartment number, they said yes. Lo and behold on Friday evening I get an update that the package was not delivered because they did not have the apartment number. I called the 1800 UPS number (715 pm) and went through the whole ordeal again. This time I spoke with a supervisor (in the U.S.) and he called dispatch directly who spoke to the driver, gave him the apartment number and was told the driver was going back to apartment to make delivery. After 9 pm I received another update from UPS saying package could not be delivered and would go out again for delivery on MONDAY! I called 1800 UPS , spoke to someone outside of U.S. again, and was told they would make sure Chantilly center would call me tomorrow, Saturday, to tell me wether they were going to be able to deliver package on Saturday. Let's see if I can get a refund. A 2 day ground turned into a 4 day headache. So disappointed!! And ticked off! I used UPS with the thought they would be better than the postal service, WRONG! I will never use them again. FEDEX, or USPS here I come. read more