Highly recommend this UPS Store for all your printing and shipping needs. I needed to print some…read morememorial service programs for my mom's funeral and Michael B and the team at the Sterling UPS Store took great care of me. I had a document prepared but was stressed about getting the sizing of the print outs right. Michael came up with a great solution, and was able to produce 80+ booklets for me within the hour. Thank you Michael!

The employees here could use a lesson in customer service. Just awful staff who don't give a **…read moreregarding customers or the packages. Multiple items have gone missing when dropped off here. Do not trust this store or the staff that work there.

Hired C&F to pack and ship family heirloom furniture to TX and AZ from MD…read more The collection included About 20 pieces including a bowed front glass China cabinet, framed mirrors, tables, chairs, bookcases, and accessories in excellent condition. Overall it was an excellent experience- really impressive performance really. I've previous top- notch experience with C&F so my expectations were already high. Yet to say they super exceeded my expectations this time would still be an understatement. The pickup crew was professional which instilled confidence. Communication on shipment status was good. Their advice on how to prepare, ship, and insure was valuable.......overall, just as you'd expect from a quality organization. There was a delivery issue- not C&F's fault- yet they stepped up to take care of it. Wow! This was a big deal as it demonstrated how committed C&F was to customer satisfaction. Incredible really. Even Dave L. called afterwards to check on my satisfaction. Wow! As for value....... The quoted price was accurate, and they waaay over delivered IMO. So, I'll continue to trust C&F without any concerns. Thanks C&F I'll be back

We recently used Craters & Freighters of Washington to ship family China to our daughter in St…read more Paul, Mn from Northern Va. What an excellent company to deal with, from the initial online quote request to the final delivery of the China! We had online updates throughout and the office staff could not of been more helpful.

I've always had particularly good luck when asking FedEx to pack extremely fragile servers and…read morenetwork equipment. This was no exception and even on a weekday the place was extremely busy (1pm) due to its close proximity to a mall. There were at least 5 people ahead of me and all counters were opened. They have a hand cart in case you need to wheel some heavy items over. I had several pieces of equipment to ship and each one was nicely packaged for a 3 day FedEx Express Saver delivery. Usually when doing self-packing in the old days, I would have stuff come back with missing rack ears or slightly dinged up edges. In this case I paid for the extra filler, double wall boxes and everything arrived in good condition. Props to them for packing things so well and making sure it didn't exceed any weight limits. It's always tough finding specialty boxes that fit server equipment. Nobody asked for my ID (though many years ago I did get asked but that was for a retail purchase and not with an account #). I gave them our corporate FedEx account number and all they did was confirm my name. Not sure what happened with others but the manager on duty was the one that helped me. She knew exactly which items to ring up for the specialty boxes. Chalk it up to good luck perhaps because the items arrived a day early, exceeding expectations hence my 5 star rating for FedEx.

Kept the back door open while it was freezing cold ; scanners powered off so that cost me $5 ;…read moremysterious burning smell that even the delivery guy noted and the manager says the smell "it comes and goes" ; um a manager should have an answer and a solution !! OMG duck this place purely for safety reasons if nothing else ; incompetence IMHO

I have had no issues using Postal Masters the service they offer is fast, friendly, and varied. My…read morefirst time using them was when I went to the Broadlands PO and found them closed their hours being more restrictive. I popped into Postal Masters (under semi recent new ownership) a few doors down where the owner, Omar handled sending out my package quickly and efficiently way faster service then the post office would have been. My package shipping fee ended up being cheaper using FED EX ground then Priority mail an added bonus using Postal Masters to have an option. I have now also dropped off return packages a few times way easier and faster taking them to one place for all shipping needs.

Friendly and responsive. Surprisingly quiet for now since they just opened. Sooo clean and sparkly.read more

I want to give a shoutout to Peter and his professionalism…read more I walked into the store a little after 1pm to find some envelopes. In the middle of the store I could hear his customer getting louder about not being able to hear. In the 2-3 minutes it took to get in line to checkout, the same customer was still finishing his transaction stating he was going online to leave a critique. In this time Peter accidentally closed the register before he grabbed the coins he needed to give the customer all his change. He contacted a manager who came over, only to not have a key to that specific register. I'm the second person waiting after this current customer. The manager asks an associate to come use a nearby register to assist us, since she is now having to go to the back of the store for keys. She chose to stay in the print area and yell across the store that she can check us out if we want. There was some banter between her and the manager, because she asked her to come to the other side of the store (she never did). Neither the customer in front of me or I went to the other side. Shortly after all of this (2-3 min) Peter politely assisted the customer with a return and then helped me. This entire time he was calm and despite the tempered customer, the multiple times he called for management assistance, Peter was cool as a cucumber polite and friendly. I came to shop today, because I try hard to spend my money inside my city/county so stores can continue to exist. Hats off and thank you to Peter for staying cool in a moment where so many would lose their cool or professionalism.

I went in to print my wedding invitations and was told the paper I brought was too thick to print…read moredouble sided. I asked the gentleman if he could print one side at a time (he tried and it worked) but he refused to print them saying it would take too long even after telling him I would pay double. As a last ditch effort, my fiancé and I went again later this evening and the wonderful, amazing Kelly was able to change the printer settings and print our invitations double sided. She was very kind, professional, & efficient. I can't say enough good things about Kelly!!!

Lines can be long as in any place but they try to speed things up by having someone at the line,…read moregetting things done, answering questions, etc. Parking lot is sufficient. I think the only time you'll have to park on the street is during the holidays and I've only done that once in the past 12 years. Just depends what time of the day you go obviously. Friendly clerks.

I sent a First class certified letter. This needed to be time stamped and diverted I 10 days . It…read morewas self-defense from FL. Sent Oct 1 2026. It was received at DULLES DISTRIBUTION CENTER 6 miles to CHANTILLY SULLY POST OFFICE. ON OCT 3RD. Called customer service. They said it was escalated. I was given a confirmation number 92303204. I followed up with CHANTILLY spoke with Kyle, who called me. I gave him the confirmation number from customer service he said he was going to reach out to Dullas. That was on the 8th of October now it's the 19th and I spoke with Kenny for a 45 minutes gave my tracking number my confirmation number and he was to escalate it to Consumer Affairs in Merrifield I asked for a return call I need to find this letter again it was Time dating and stamped they guarantee me I promised me around the 5th I can understand 10th but now it's the 19th no letter should take 19 days to get from the Tampa area to Fairfax this is insane it is costing me money daily it was a letter to my tenant. Kenny's resolution which was a joke was to resend another letter well I needed the first one time stamp by the 1st of October it's already costing me $1,000 by the 30th it's another thousand and then after the 30th to the 10th it's another thousand so wake up people. There should be no reason why my letter has been sitting over at the Dulles distribution since October 3rd and today is the 19th I will be reaching out to the postmaster Cybil Koroma. I have requested a call back from her several times. Today Kenny told me she does not have an email or a extension number I need this matter resolved

every once in a while, you run into somebody who is kind, professional, and patient all at the same…read moretime. Darius was ex helpful with me while I hacked away at the large format scanner. when I was done, he was nice enough to check my files for me. Thanks Darius! I also want to mention Sue who guided me the day before over every single question I had. great crew here.

I was so thankful that this place was open on a Sunday. I needed to print out a few documents to…read morehave them ready for an early Monday morning meeting. Since I don't own a printer, I rely heavily on this chain of copy places. The copy and printing prices are reasonable, especially when I use the self serve copier. I was literally in and out in less than two minutes. There are other copy and printing places in the area, but in my experience they always cost more, and to even print out a black and white single page is cumbersome. Not here. I know their copiers by heart, and I've even learned how to add legal size paper when I need it. This place is definitely a necessity in my life.

Best FedEx in the area by quite a stretch well ran, friendly and helpful. Definitely my go-to…read morespot.

Ashraful was super helpful and nice! He saw me grabbing one of the bubble mailers and said if I'm…read moreshipping out a letter it comes with an envelope. Checking out was super easy, and everyone who saw me in the store asked how my day was and if I need anything. This location is the best FedEx I've been to and I will definitely be back for any future business.

I did a quick search to see their hours are because I have a package to drop off today and I saw a…read moreone star review. Honestly, it really just shows the lack of that person's ability to ask a question before they spend money. Yes, $3 for one page of printing might sound expensive, but it is actually the going rate. I can attest to that because I was at a UPS store in Sterling last week and that is how much it was, $3. If you think it's too expensive, buy yourself a printer and stop complaining, sir. Onto my experience today, these guys are always wonderful, always have a big smile on their face, and it just makes me feel amazing every time I walk out of postal plus Herndon. It's one of those businesses that I think are an integral part of Herndon. Annnnnd, they gave me a chocolate Support Postal Plus!

This place is a rip off artist. I printed one copy 8-1/2" X 11". Black & White and they charged be…read more$3.00. I could have had it printed at Fed Ex for 50 cents